After purchasing a new swimming pool heat pump, a lot of our customers have questions regarding maintenance, service, etc. Another common question is what is the best way to get technical support for the heat pump, should something happen to it. Valid question, you want to make sure to protect your investment and be able to get help when needed. So on todays article we will discuss different options available to you.
For existing units that need service, the first point of contact should be the person or company that installed the unit. They should be able to come to the location where the heat pump is installed and run diagnoses to determine nature of the problem and what the next step should be. Most installers should be able to correct plumbing or minor electrical errors. For heat pumps needing warranty service or parts, you should contact your pool heat pump professional. Remember always use a licensed installer (plumber and electrician) to avoid voiding your warranty coverage.
Pool Heat Pump Professionals
A pool heat pump professional is the factory authorized servicing dealer. This heat pump professional may be a provider of warranty service only, or may also be a retailer of pool heat pumps. Because they are authorized by the manufacturer, warranty replacement parts and service is usually covered if you are still under warranty. Please remember to keep the proof of purchase, model number, serial number and installation date for your heat pump. To read more about warranty coverage please click here
Quality manufacturers have a support system in place that allows you to talk to someone and ask any questions you may have. Like trouble shooting, warranty questions, setting up a service call or technical information regarding the unit. Other manufacturers, such as AquaCal, also have the ability to help repair and troubleshoot other companys heat pumps. If you are in need of technical assistance, please feel free to contact us here
Manufacturers also have help sections on their website that can help you manipulate around service requests and finding an authorized dealer or service contractor, for this, please visit your heat pumps manufacturers manual or website.
As you can see there are options available to you for service after the purchase of your swimming pool heat pump. Always make sure to keep your original installation documents, make sure to maintain the water chemistry in your pool and should you need any help, please feel free to contact our technical and service departments, no matter what the brand of heat pump you have we would be happy to help!