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Swimming Pool Heat Pump Technical Support: 3 Places to Get Help

After purchasing a new swimming pool heat pump, a lot of our customers have questions regarding maintenance, service, etc. Another common question is what is the best way to get technical support for the heat pump, should something happen to it. Valid question, you want to make sure to protect your investment and be able to get help when needed. So on today’s article we will discuss different options available to you.


For existing units that need service, the first point of contact should be the person or company that installed the unit. They should be able to come to the location where the heat pump is installed and run diagnoses to determine nature of the problem and what the next step should be. Most installers should be able to correct plumbing or minor electrical errors. For heat pumps needing warranty service or parts, you should contact your pool heat pump professional. Remember always use a licensed installer (plumber and electrician) to avoid voiding your warranty coverage.

Pool Heat Pump Professionals

A pool heat pump professional is the factory authorized servicing dealer. This heat pump professional may be a provider of warranty service only, or may also be a retailer of pool heat pumps. Because they are authorized by the manufacturer, warranty replacement parts and service is usually covered if you are still under warranty. Please remember to keep the proof of purchase, model number, serial number and installation date for your heat pump. To read more about warranty coverage please click here


Quality manufacturers have a support system in place that allows you to talk to someone and ask any questions you may have. Like trouble shooting, warranty questions, setting up a service call or technical information regarding the unit. Other manufacturers, such as AquaCal, also have the ability to help repair and troubleshoot other company’s heat pumps. If you are in need of technical assistance, please feel free to contact us here

Manufacturers also have help sections on their website that can help you manipulate around service requests and finding an authorized dealer or service contractor, for this, please visit your heat pumps manufacturers’ manual or website.

As you can see there are options available to you for service after the purchase of your swimming pool heat pump. Always make sure to keep your original installation documents, make sure to maintain the water chemistry in your pool and should you need any help, please feel free to contact our technical and service departments, no matter what the brand of heat pump you have we would be happy to help!

This Post Has 17 Comments

  1. my aqua cal heatpump pool heater is displaying 120 on control and unit will not come on…. could this be a bad water sensor….thanks phil

    1. Hi Philip,
      If your heat pump is displaying 120 degf, it is probably a bad water temp sensor. Typically you will see an OtA error (Over Temp Alarm), or a High Water Temp error if the water temp gets higher than 110 degf. Are you seeing the 120 degf temp on the heat pump or an external controller, like a Jandy AquaLink or Pentair EasyTouch?

      AquaCal tech support

  2. My Aquacal heat pump pool heater can be set for pool or spa. How do I change the valves to just heat the spa?

    1. Hi Tony,

      Your AquaCal heat pump has pool and spa settings for convenience, so you can preset the spa and pool desired temperatures. To turn the valves and just heat the spa, pools will either have manual valves or automated valves using actuators. Actuators are controlled using an automation system like a Jandy AquaLink or Pentair EasyTouch. If you have any questions, please call us at 727-823-5642.

      Mark H.
      AquaCal Tech Support


    1. Hi Gregory,
      It does sound like the unit has a weak fan capacitor. The part number is ECS0044 (5 microfarads). Contact a local dealer or online dealer to purchase the part. It is fairly easy to replace. If you have any questions, please call us at 727-823-5642.

      AquaCal Tech Support

    1. Hi Michael,
      If the heat pump compressor turns on and the fan is not spinning the unit will show FS (defrost code) because the refrigerant lines will start icing up. If the fan is not spinning it could be a fan capacitor, fan relay, micro-processor board, or fan motor. Please call us at 727-823-5642 if you need assistance.

  4. Good Morning. My pool heater purchased 10 years ago is not heating and registers F 5 on the console. Not sure what this means? Any possibility of assisting. Thank you in advance for your time. Sincerely. Richard McGrath

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  6. Glad to know about swimming pool heat pump techniques that i already know Furnace Repair Techniques also :)………I am keen interested in learning techniques of repairing of different heating and cooling systems so that i am able to repair it myself….Just consider this my hobby that becomes my work now. Bookmarked your blog that i got a lot of variety of unique articles here from which i can learn a lot of things…
    Be blessed Aquacal…..

    1. Thank you very much for your comment Mr. Rodriguez, we appreciate your feedback and are glad that you've booked up our webpage. If we can help you in any other way, please do not hesitate to contact us.

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