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4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

Chat

2. Get Answers

Our Customer Support Team will troubleshoot with you

Truck

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

MEET YOUR TEAM

CUSTOMER REVIEWS

Susan Reichstein
Susan Reichstein
02:31 18 Nov 22
We had a dilemma with our heat pump. Jack Salem, the service representative, came out to fix it. He was extremely knowledgeable and very pleasant... to deal with. He came at the time I was told and even called me when he was in route to my home. All is fixed, very thorough and I am extremely pleased with his customer service.read more
John Copenhaver
John Copenhaver
23:02 13 Nov 22
Rep. Matt Bender came out for a warranty problem and did a exceptional job!Very professional,right on time and explained everything to me.A great... asset for your company!read more
Cherie Parkin
Cherie Parkin
18:55 10 Nov 22
Excellent service. They care!! Joao Castro DePassos is the best!!
LaChae Burress
LaChae Burress
15:53 08 Nov 22
Thank You AquaCal and Antonio La O Leyva! You were very kind and Polite. I appreciate you alerting me of your arrival and departure. I also... appreciate the explanation of what service was done on our pool heater. Thanks for the wonderful service!read more
Maryellen Sardella
Maryellen Sardella
14:42 04 Nov 22
Highly recommend Josh Fort. He was extremely knowledgeable and professional. Diagnosed the problems and fixed them immediately.
Rita Lehman
Rita Lehman
19:08 01 Nov 22
AquaCal took care of my issue very promptly the service man Tom Little did a great job explaining everything to me.
Laura Carrizales
Laura Carrizales
17:58 30 Oct 22
My pool company contacted Aquacal and made an appointment on my behalf to resolve a problem with the chiller. My technician Jack Salem was super... helpful, professional and answered all my questions. He had to come out twice due to an item needing to be ordered and each time Jack explained everything to me clearly, resolved the problem and even shared with me how to resolve any future issues directly with AquaCal.I think so many companies have lost the meaning of customer service and I definitely appreciate the responsiveness and professionalism during this process.read more
VALERIE BIEGLER
VALERIE BIEGLER
17:57 28 Oct 22
I recently experienced a problem with my Sun Blazer pool heater. The Florida sun had rendered the control panel opaque and unreadable. I called the... company on Monday and was greeted by a representative who was very pleasant and eager to help. By Wednesday I had a service person at my home with a replacement part and my pool was soon enjoyably warm. The man who came to my house was pleasant, knowledgeable, and quite efficient. He also gave me some helpful hints on maintenance. When I bought this heater, I got not only a fine product, but also a company that is extremely well run that stands behind their product, putting the customer first.read more
Peter M. Morris
Peter M. Morris
19:00 27 Oct 22
My technician in Houston Texas came out and was just one of the nicest kindest human beings in the service industry. Jack Salem was patient, polite... and knowledgeable. This company has excellent people from the call center to the technician that comes out to your home 10 out of 10 Starsread more
Bethany Ferriell
Bethany Ferriell
21:36 26 Oct 22
Living beach side means salt damage unfortunately. Tom Little came out and replaced the touchpad Nov 2021. He was courteous & got the job done... efficiently. He returned yesterday to replace the fan blade & motor along with the fan & compressor caps. Once again he called to let me know when he would arrive, was courteous and finished the work in the time he stated it would take.read more
Jakob R. Salom
Jakob R. Salom
20:19 25 Oct 22
Received great service. Fabian was the tech and he was on point during both visits for diagnostic and part replacement.
Leonard Sipes
Leonard Sipes
14:48 25 Oct 22
Tom Little came to our house to fix a display board. Found other issues and quickly fixed them. Nice, courteous, efficient. This a great company to... do business with.read more
Matt Maggiore
Matt Maggiore
14:28 24 Oct 22
Had my Pool Heater serviced today. Matt Bender was great and spent the time answering my questions and testing his work before he left.
Nick Maodus
Nick Maodus
13:25 22 Oct 22
Great pool heater. I had a problem with condensation in the readout. They came by and replaced the part and everything works grate. The service tech... was polite, efficient and knew exactly what he was doing. Great company!read more
Roland Saylor
Roland Saylor
23:13 17 Oct 22
Matt Bender provided excellent service! He was promptly on time, answered all of my questions, and fixed my pool heater. Thank you, Matt! : )
Michelle Macola
Michelle Macola
23:24 15 Oct 22
Jc Shetterley
Jc Shetterley
22:25 15 Oct 22
AquaCal AutoPilot is a company you can trust. They are reasonably priced, only charge you for the specific part you need, and stand behind their... products. We had Scott Beacom out to fix a broken display. He provided exceptional customer service and quickly finished the job. I highly recommend using AquaCal AutoPilot for your pool equipment.read more
Marc Seeger
Marc Seeger
16:46 14 Oct 22
I had some issues with the display of my pool heat pump.Within 48 hours Aquacal sent their service representative (Tom Little). He not only swapped... a display that had some water issues, but also noticed a small leak! He explained what was happening, fixed the leak and even improved the connectivity to the pool management system. (which was a bit of a weird setup).Very happy with the service and Tom. Professional, friendly, going above and beyond.read more
Carol Baker
Carol Baker
12:04 04 Oct 22
Excellent experience from start to finish. Tom was our rep, and he was outstanding - professional, helpful, and highly competent.
Jacqueline Clemente-Papadopoulos
Jacqueline Clemente-Papadopoulos
17:26 27 Sep 22
Customer support teams were courteous, patient and helpful in scheduling my repair appointment.The service engineer, Steve G. assessed the issue... with my heater, explained in detail how the equipment works, made suggestions and replaced the faulty part.I wished the company I have my pool maintenance with suggested reaching out to AquaCal earlier in the season so I could have used the pool in May/June timeframe. Hoping next year recommendations Steve provided allows us to have a longer swimming period.read more
MDB
MDB
15:44 23 Sep 22
Steve Guzman and AquaCal not only met, but exceeded our expectations in resolving an issue with our pool heater. Steve was extremely responsive and... professional and provided us with a world-class level of service that should definitely be recognized. He explained the issue and communicated throughout the resolution process. It is truly appreciated. I would absolutely have zero hesitation in referring Steve or the AquaCal Team. Thanks.read more
Bruce Bobstein
Bruce Bobstein
23:27 22 Sep 22
First thank you to Mark and Thomas for their assistance in getting my Heat Wave heater repaired and running, but also to AquaCal for being there for... me for 25 years now. GREAT COMPANYread more
Dan Avedikian
Dan Avedikian
03:05 21 Sep 22
I had my heat pump serviced two days ago. My service rep was Jeff Cameron. He was great. Jeff got my heat pump up and running quickly with no... problem. He explained what he was doing at every step in a way that was clear and easy to understand. I am extremely satisfied with the service call.read more
Mike Sullivan
Mike Sullivan
23:36 20 Sep 22
Great service by Matt Bender again today. Our pool heating unit doesn't require many service calls but when it does, we love it when Matt shows up.... He couldn't be a better brand ambassador for AquaCal. He is smart, efficient and hardworking. He always provides tips for us so we can take better care of our pool and troubleshoot problems before we call for a service tech. Words are insufficient to describe how pleased I am with AquaCal and Matt Bender. Highly recommend!read more
Charlie Reeves
Charlie Reeves
14:22 15 Sep 22
The service representative that came out today to service my unit did a first-class job. The representative only repaired what needed to be repaired,... which was appreciated since my unit was out of warranty and was also prompt regarding the time they said they would arrive.read more
Gil Matthews
Gil Matthews
15:25 14 Sep 22
My pool company Exquisite pool and Spa contacted Aquacal and made an appointment for me to come out and check my heater. My rep was Tom Little who... was just outstanding and totally professional. In no time he identified the problem and walk me through the process to show me want was wrong and the fix that would be needed. He had to backorder a part which should come in a couple of days and then get me back online. Tom did a great job and I wish all companies had employees like Tom. If I have problems in the future I know where to go.ThanksGilDaytona Beachread more
Marsha Bradbury
Marsha Bradbury
15:12 14 Sep 22
Tom Little was my service tech for repairs on my heat pump today,his professionalism and knowledge made short work of the problem.He is very... friendly and outgoing,I would recommend him to anyone. Outstanding Representative of AquaCal.read more
Kathryn Gates- Skipper
Kathryn Gates- Skipper
16:44 13 Sep 22
We had our AquaCal Pool Heat Pump repaired today...and just in time as the 7 year warranty was due to expire in 2 months. We waited for almost a week... for them to get us on the schedule, as they are very busy, which is a good thing for a business in Florida to thrive; it was well worth the wait-as our service today was EXCELLENT. Tom Little was not only knowledgeable, he was very friendly and courteous.Thank you,Kat & Charles SkipperMarine Corps & Army VeteransLake Wales, FLread more
Mike Nowlin
Mike Nowlin
16:49 09 Sep 22
Tom Little did a great job. He called ahead and was on time. He knew the problem right away and replaced the needed part. He checked his phone and... confirmed my warranty covered everything. Great job, Tom. I appreciate your great service.read more
Keith Hartnett
Keith Hartnett
17:55 08 Sep 22
Thanks Jeff Cameron from AquaCal for fixing our heat pump. Appreciate the professional service and knowledge of your product.
Daniel Herche
Daniel Herche
19:08 31 Aug 22
Just had a brand new TropiCal Heat Pump installed. From the start the heater was not heating the water. Called AquaCal on a Friday and a technician... was dispatched the following Monday. He diagnosed the problem to be a bad heat exchange valve. Was back on Wednesday and fixed the heat pump. Excellent and professional customer service.read more
Paul Toscano
Paul Toscano
13:23 30 Aug 22
Great service by Jeff C. and Aquacal.They fixed my issue and were on time and courteous. Our technician was professional and knowledgeable. I highly... recommend Aquacal!read more
Jean T
Jean T
20:19 29 Aug 22
Jeff was excellent! He clearly knew the equipment and diagnosed the problem in 5 minutes, fixed it in 25. If we ever have need of another heat pump... this will be our go to equipment and company. Thank you!read more
Chris Mitchell
Chris Mitchell
17:14 23 Aug 22
Jeff C. from Aquacal was responsive, professional, competent (fixed the heat pump quickly), and helpful with additional advice. All in all a great... experience.read more
Steve Kulpa
Steve Kulpa
12:53 15 Aug 22
Jeff, technician came out, did the troubleshoot, fixed the problem! Perfect. No issues. Highly recommend.
Jim Deveau
Jim Deveau
15:38 11 Aug 22
Ken Schroer is a consummate professional technician, extremely knowledgeable on every facet of this aquacal chiller/ heater unit, my highest rating.
Shanel MAldero
Shanel MAldero
20:04 09 Aug 22
Heater stopped working and I reached out to company. From the beginning the process was very easy and everyone I spoke with is professional and... helpful. The service rep came to my home and was amazing and very knowledgeable. Was prepared and had the heater working in less than 20 minutes. Explained everything to me and was professional from start to finish. Would highly recommend this product and their service.read more
Ivo and Courtney Matos
Ivo and Courtney Matos
14:09 05 Aug 22
We called AquaCal and they scheduled someone a day later. It was amazing how fast the process was. Jeff came to the house and he was fantastic! He... took his time explaining the issue. He went above and beyond. We highly recommend using AquaCal and we can't thank you enough, Jeff!read more
Tom Larochelle
Tom Larochelle
13:21 04 Aug 22
Jeff was very helpful in the repair process and got everything working very quickly.I appreciate the time he spent with me explaining the entire... process and offering feedback on operating things more effectively.read more
seth m
seth m
17:47 02 Aug 22
Amazing service by Jeff Cameron - the Service rep in my area. Efficient, fast and professional. Great experience!
Terry Quattlebaum
Terry Quattlebaum
19:11 01 Aug 22
Had a new TropiCal installed this spring under warranty after the one installed last spring had a catastrophic failure. The new TopiCal began leaking... from the outlet pipe so I contacted AquaCal AutoPilot today, (8/1/22), at 10:46am and at 1:45pm Jeff Cameron came to my home and fixed the New unit. Jeff is a kind and couteous man and did a no B.S. repair job. He also upgraded to the latest SW release.The customer service from AquaCal AutoPilot is top notch. I will puchase another pool component from them.read more
Rodney Cullison
Rodney Cullison
21:46 28 Jul 22
on arriving John Greenfield service rep. was honest and said our heat pump was still under warranty, and the person who installed said it was out of... warranty. Will call you guys again! Thank you.read more
Robert krug
Robert krug
17:40 28 Jul 22
Hi , I was Having problems with my Aquacal Areotemp pool heat pump. Through extensive research on my own I could not find why my heater would not... work. After throwing Some inexpensive parts at it and getting no where I Decided to call Aquacal Directly and just wait for someone to pick up. I was on hold for a while but in the end it was worth the wait. I spoke with Tenija Gammage and explained to her my problem and she seemed to think it was my control panel but she said let transfer you to my Senior Teck which was John Greenfeild. Got intouch with him he told me to do a few things with the buttons which did not work. Had me take apart the control board and some unplugging as I did and Bingo it was the control tape that must have been loose and it fixed the problem. There are some people is the world that are will to help or give advise and that’s from fluoride to Ny. Thank you Teniga and John for your help and God Bless. Robert Krug.read more
Matt Luczejko
Matt Luczejko
16:23 19 Jul 22
Our pool heater screen went blank. We called on Monday to try to buy the part. They said the part was on backorder and didn't know when it would... come in.Like magic we woke up Tuesday morning to John Greenfield installing the new screen😮That's crazy good service so we had to write a review. Thanks guys!read more
Dawn Lattuca
Dawn Lattuca
14:03 18 Jul 22
Steve G. serviced my pool heater 2019 and today. He was amazing! Timely, professional, personable, explained each step, did a thorough repair,... checked out the rest of the unit, and gave me great tips to extend the life of the heater. The company itself was professional, courteous, and scheduled my appointment ASAP. Highly recommend Steve G. and the company!read more
gary crawford
gary crawford
16:38 17 Jul 22
when i made aquacal aware that a warranty service call did not go as well as i hoped, they seized the opportunity to satisfy me. within 48 hrs, the... lead tech john had worked on my unit and rectified all of my concerns. thank you aquacal for a job well done.read more
Colin Scheriff
Colin Scheriff
10:37 15 Jul 22
I was very happy with the service call I just had. My 4 year old heat pump stopped working, and when I contacted my pool company they told me it was... under warranty and had me call aquacal. Jeff came out the next week and seemed to know everything there is about pool equipment! He had it fixed in no time, did some additional preventative maintenance, and was out of here in less than an hour. I was charged for the service but parts were warrantied, so it was something like $225 for the initial repair labor and an additional $75 for the preventative maintenance. He explained the process and costs clearly before doing the work so I'm comfortable I got a good deal. Thanks, Jeff and team!read more
Ken Shevlin
Ken Shevlin
14:48 13 Jul 22
Jeff C. was professional, informative, and welcomed any questions. He had the unit repaired in short time. He even gave me a few tips to keep... everything running properly. I was very impressed. We do not see much of that anymore in recent times. Thanks again Jeff!read more
Edward Condon M.D.
Edward Condon M.D.
18:10 06 Jul 22
Aquacal paid prompt attention to my call for a repair to my pool heater. Unlike many companies Aquacal answered my call, book a repair visit and... gave me an appoint which was actually kept. The repair was successful and I would consider Aquacal products since they supply something which is rare i.e. EXCELLENT PRODUCT SUPPOER> Steve G was an excellent representative of y our company e condonread more
Alex Koch
Alex Koch
14:16 06 Jul 22
OUTSTANDING customer service. Jeff Cameron, the tech, was everything you would want in a technician. He was punctual, efficient, informative and... professional in every step of the way. He was able to quickly diagnose the issue and make the appropriate repairs. He also made suggestions to improve the overall performance of the heater. Thank you again, Jeff, for a great service experience.read more
Robert Hill
Robert Hill
12:19 06 Jul 22
We have enjoyed our AquaCal Pool Heat Pump for over 10 years now and have only needed 2 service calls. The first was 5 years ago for a broken digital... display and the second was July 5, 2022, to replace a malfunctioning water temperature sensor. Both repairs were expertly made by Steve G who diagnosed each problem within seconds and replaced each item within minutes. Steve also took the time to thoroughly check the heat pump for any hidden problems, patiently answer all of our questions and make suggestions that would help our pool retain the heat the pump was providing. In short, a great product and service second to none!read more
Kelly Janian
Kelly Janian
00:32 05 Jul 22
Jeff called ahead, was on time, professional & replaced the heater display panel! Pool is nice & warm!
Richard Bryan
Richard Bryan
14:17 03 Jul 22
A+++++ Steve G was awesome. Great advise and excellent job.
Joe Bellucci
Joe Bellucci
18:46 30 Jun 22
Just had a service call with Jeff Cameron was very pleased with information provided and with the service received.
Frederick Banty
Frederick Banty
13:39 30 Jun 22
We were very impressed with prompt and expert service of rep Dan Kelly. Very professional.
Rick
Rick
11:24 30 Jun 22
I wrote to your company to get information about a unit I bought used, on Craigs List. I was relieved (and surprised and very grateful) when Barry... Brown wrote back. While my unit was obsolete and almost every part was discontinued, he answered several e-mails, sent me a manual, and was extremely helpful throughout several subsequent emails.When I finally got everything hooked up, the unit, to my amazement, worked well and continues to work well. When even an antique obsolete unit continues to work perfectly, that just proves how well they were made in the first place.Your products AND your customer service are phenomenal!read more
Patricia Baker
Patricia Baker
22:35 29 Jun 22
I'm so glad I purchased the aquacal chiller. a piece of it malfunctioned, I called, they immediately acknowledged my warranty, sent Jack out to fix... it, he got it fixed within an hour or so, educating me the whole time and made sure it was working before he left. I appreciate the customer service!read more
Rick Wheeler
Rick Wheeler
20:24 29 Jun 22
If you are undecided which heat pump to purchase, THIS IS THE ONE! I was really impressed with the timeliness, fast response and professional... communication when I requested service and I was even more impressed when the technician arrived. Jeff Cameron was awesome! He called before he arrived (when he said he would), spoke about how much he enjoyed working for Aquacal and how much he believed in their products. He explained exactly what was going on, repaired it quickly, checked the whole unit out and then with a smile and a quick humorous disclaimer, said he hoped to never see me again. Professionalism, quick response and a sense of humor, it doesn't get much better than that. Well, enough of this, I am jumping in the pool!read more
Geoff Maw
Geoff Maw
19:54 28 Jun 22
Jeff Cameron came out today to service our heat pump. He was professional, worked quickly, explained my issues and fixed the unit in record time. He... was awesome. Thanks Jeff!read more
ted M
ted M
19:52 26 Jun 22
Michael Breen
Michael Breen
18:51 26 Jun 22
I have a 2014 pentair ultra temp heat pump that Dan Kelly from AquaCal came and serviced. Dan was on time and methodical trouble shot the bad valve.... Dan was extremely professional and skilled. I would highly recommend AquaCal.read more
Adrian Pincever
Adrian Pincever
14:07 23 Jun 22
Clark Dumornay
Clark Dumornay
18:46 21 Jun 22
the service dept is amazing. Manager Barry is very professional and understanding, he stayed in contact with me through my three week ordeal and the... field engineers Steve and Tom were great in solving my problem. And last Mark H. thank you for your compassion ,understanding and follow thru .To Aquacal AutoPilot with employees like them you deserve a 5 stars in customer satisfaction from me.Thank you.read more
Joe Dargie
Joe Dargie
18:06 21 Jun 22
Just wanted to share the great experience I had..once back 4 years ago and again this past week. I was pleased that the same tech Jeff came back..he... knew the history with our system. First time..he replaced full compressor 4 years ago a month after I had it installed and havent had a problem until a recent temp sensor issue..I called they came out 10 days later. Jeff did a great job as alwaysread more
Don Moza
Don Moza
13:38 17 Jun 22
Today we had the pleasure of Tony Ros servicing our AquaCal Heat Pump. Tony was punctual, knowledgeable and provided fast and efficient service with... excellence. We love this company and their products.read more
Sean Duffy
Sean Duffy
13:59 15 Jun 22
Their service technician (Jeff C.) came to my home in Ashburnham, MA on 6/2/22 to fix our heater. They arrived when I was told to expect him, they... did not need me to be there, they kept me informed via phone, isolated the problem, rectified the issue and did so under warranty. When they were done, they called me to inform me what work was performed and that I would not owe anything. I arrived home that evening to find my pool warming up and my family & I have been enjoying it ever since. I cannot say enough good about the service that I received from Aquacal and Jeff. C.Thank you all VERY much!read more
David Shepro
David Shepro
19:37 13 Jun 22
Andre Edmond was kind, skilled, and personable. could not be happier.
Cesar Pizarro
Cesar Pizarro
19:16 13 Jun 22
I called the retail store where I purchased my AquaCal pool heater due to an HP5 error message I kept receiving. They contacted AquaCal and... scheduled service for my unit due it being under warranty. The technician, Rigo Perez, came by my home within 72 hours and immediately identified the reason for my error. He rapidly fixed the issue and verified that the heater was functioning properly. In addition, he updated the software on the unit and gave me clear instructions on some of the changes made to the functions on the keypad. Lastly, he spent time talking to me about my pool setup and shared his experiencing with his own pool. The technician was extremely nice and personable throughout the entire interaction.This experience, along with the quality of the heater, has verified that I made the right choice when I made the purchase. It was a pleasure to deal with Rigo and I would not hesitate purchasing additional AquaCal products in the future.read more
Joe Coreno
Joe Coreno
20:33 12 Jun 22
Service was excellent. From the call to discuss my issue, setting the appointment, appointment call to confirm, and service provided by Steve G.
Ann Richards
Ann Richards
22:58 09 Jun 22
Service was scheduled quickly. Jeff, the service rep, arrived on time and was able to quickly determine the issue with my heat pump. He also found... another issue that would have eventually caused another breakdown.read more
Anita Resendiz
Anita Resendiz
14:54 08 Jun 22
Very nice people kind people
Kevin
Kevin
13:43 08 Jun 22
Technician: Jeff CameronDispatch#: 441900I could not be more pleased with Jeff's visit today. He was knowledgeable, thorough, and professional. He... phoned with his E.T.A to my location and arrived exactly as he had informed me. I deal with customer service in my own profession and this type of employee should never be overlooked as a valuable asset for AquaCal.He quickly diagnosed a pesky issue, and determined a solution. He then explained with detail the issue and repair, and set my mind at ease that my heat-pump was fully up to AquaCal's specifications and working at maximum efficiency. He also explained its proper operation and made suggestions for my particular weather situation and usage needs.If I have any further issues with my AquaCal heatpump it's certainly Jeff Cameron I want servicing it.read more
Jim Purcell
Jim Purcell
18:50 07 Jun 22
Jeff Cameron came by this morning to work on my heater, which had failed. Jeff quickly assessed the issue and addressed it. He also fully explained... what he was doing and what all of the readings meant. Jeff was extremely helpful and professional.read more
Ben Delude
Ben Delude
01:23 07 Jun 22
Jeff Cameron came to service our pool heater and got us up and running in time for our party the following weekend!
Jack Carrothers
Jack Carrothers
14:32 06 Jun 22
Excellent. Thomas Trabulsy was efficient and communicate the situation effectively.
Jay DeFrank
Jay DeFrank
15:21 03 Jun 22
My Tech (Jeff C) was on time, explained steps as he was going and was able to easily troubleshoot the issue.
Shannon Robertson
Shannon Robertson
19:13 01 Jun 22
Rigo Perez did a great job fixing our pool heater. Very helpful and professional.
Joe G
Joe G
11:43 31 May 22
Tom Little (Technician) from Aqua Cal arrived on time as promised, and did a great job. Explained the issues he found, and was a perfect. He answered... the many questions I had with ease and made the repair experience very easy. Aqua Cal gets an A+ along with Tom for their work on my SQ225 Heat Pump. My Wife is very happy to have a warm pool to swim in, once again. Thank you Tom Littleread more
Chris Williams
Chris Williams
01:04 31 May 22
Top notch service by Jeff. Showed up on time with a call beforehand, had the required parts to fix the heater, reasonable pricing.Discussed failure... and ways to prevent it from happening again.read more
mosaicsbyTim
mosaicsbyTim
18:31 28 May 22
Don Balson was polite, courtious, and an expert in his craft.
Rob S
Rob S
13:00 27 May 22
Great customer service. Pool heat pump was not working. Fast appointment with full cost transparency. Technician Steve G arrived early and was a... pleasure to deal with. No problems with the system as my pool guy did not reinstall breaker. Dispatch # 440522read more
Chip Hull
Chip Hull
14:44 26 May 22
While no one wants to have pool heater leak, I commend Josh Fort on a great repair experience. He was professional, knowledgeable and a great asset... to AquaCal. I can see why he was an employee of the year award winner.read more
Elisabeth Elden
Elisabeth Elden
19:19 25 May 22
I had a problem with my pool heater and Jeff was there the next day to fix it. Thank you for the professional and fast service!!
Meaghan Taylor
Meaghan Taylor
01:22 25 May 22
Service Representative Jeff Cameron came out to my home today, May 24, 2022 and repaired my AqualCal Heat Pump. He was extremely professional, took... the time to talk to me about the repairs, and answered all of my questions. I wish all service interactions/work done on my home were like this! Hats off to Jeff!read more
William Stape
William Stape
18:09 24 May 22
Rigo Perez did a fine job in getting my unit up and running. His knowledge, experience and perseverance were key to providing excellent service. Many... thanks to Rigo and to AquaCal for sending Rigo to fix my pool heater. WJSread more
Curt Miller
Curt Miller
16:22 24 May 22
Professional, on time, excellent service. Thanks Jeff!
Christina Kidulas
Christina Kidulas
13:47 24 May 22
Jeff came out to fix our pool heater 3 days after I made the call. He even made the educated decisions to show up at the property with out even... speaking to me first because he couldn't reach me. He saved the weekend and the pool is perfectly temped!! SO pleased!!!!!read more
Sarah Austad
Sarah Austad
21:17 19 May 22
Our service tech, Jeff, was extremely courteous during the service call. He explained the problem clearly and was able to fix our heater right away.... Thank you so much!read more
Pizza&Gsqiud Vines&Vlogs
Pizza&Gsqiud Vines&Vlogs
19:03 18 May 22
Excellent customer service. Arrived on time, was courteous and described in detail what he was going to do. Was and informative and polite when I... asked several questions about the system.read more
Linda Rotanz
Linda Rotanz
12:26 18 May 22
Our service tech, Steve, was great. He was very helpful and took the time to educate me on several aspects of our heater.
Travis Auty
Travis Auty
13:55 14 May 22
Great experience along with accountability from beginning to end.Called Tuesday 5/10 spoke with Tammy and she was courteous, knowledgeable,... professional and detailed with the timeline of events to come and what my coverage/warranty would entail. We'd have this wrapped up some time next week.Got a confirmation call Thursday 5/12, name escapes me could have been automated for arrival Saturday 5/14 between 9am-1pm.Got a final confirmation call Friday confirming Saturday's appointment.Saturday 5/14 8:15am, I get a call from Jeff Cameron who will be my tech performing the work. Shared he be in the are and would it be okay if he arrived a "little early". As someone who deals with and is a service provider, I can't tell you how much I look forward to hearing those words.Jeff arrived at 8:45am was easy to identify in company polo and looked sharp and professional. He was courteous and went right to work. He shared with me the issue, how he was going to fix, why it happened, and how he was going to prevent it from happening again. He also performed diagnostics and following his assessment made adjustments to ensure optimal performance. He was thorough and timely finishing in 45mins. Wrapped this up before noon on Saturday from a call on Tuesday. Home RUN hitters!!!He then went over my warranty much like Tammy did, and presented me with paper work outlining work performed. He also gave me his card with the ability to provide a review. After the experience I had with AquaCal from beginning to end I felt I had to respond in the same manner.I don't know much about the size and scale of AquaCal however the attention to detail, understanding of the products and their maintenance, coupled with their accountability to the customer and products performance is next level in a world where customer service is falling away.I highly recommend their product, their warranty, along with their customer service and service team. I hope to not have to call again, but I have incredible peace of mind knowing that if I do I'll be well taken care of by Tammy, Jeff and the entire AquaCal Team. Many thanks, keep that culture strong!!!read more
Raymond Carter
Raymond Carter
15:35 10 May 22
Jeff Cameron came out today due to an error code on the unit. Thankfully powering off/on of the unit resolved that issue. Jeff also did a thorough... diagnostic, did a software update, and replaced some defective parts. He was helpful, pleasant, and answered a lot of questions I had, as I wasn't too familiar with how to maintain the unit and wanted to understand it better.The company also came out quickly after I had called initially with the issue I was having.read more
Max Karapetian
Max Karapetian
15:26 10 May 22
3 Stars because my AquaCal Tropical had a capacitor failure only 2.3 years after initial install. (Right after 2 year labor warranty expired)But... Tony Ros, the Service Rep that came out to fix the problem was great. Helpful and Knowledgeable. Thanks Tony!read more
Bruce Hevey
Bruce Hevey
16:54 09 May 22
Jeff Cameron just serviced our new heat pump and he was exceptional, he fixed our problem and then discussed in great detail how to get the most out... of the heater and how to manage the variable speed pool pump in correlation with the heater. He's awesome! Thanks Jeffread more
bryan tedisky
bryan tedisky
18:22 08 May 22
Great service! Service Representative was thorough, adequately explained everything and quickly resolved issue.
Peter Herrmann
Peter Herrmann
17:56 04 May 22
We contacted them on Monday morning and by Tuesday afternoon the tech Josh Fort had fixed the problem.
Wiley Boland
Wiley Boland
14:34 04 May 22
Harry and Dan were very helpful in troubleshooting my pool heat pump. Great job and looking forward to the replacement of the equipment and have my... pool up and running again.read more
jon girton
jon girton
16:05 03 May 22
Matt was here on time and was very professional and knowledgeable. He had my pool heater running in no time and did a great job explaining how to use... it (new owners). He went above and beyond.read more
Kallica Kallica
Kallica Kallica
15:57 20 Apr 22
Opened the pool early for 2022 season and kicked on the heater. Unfortunately it wasn't operating as expected so called for service with AquaCal.... They sent out Steve G. within a week and he took care of the issue. He was professional, courteous and took the time to explain the issue at hand. 5 starsread more
Dave Jones
Dave Jones
21:56 16 Apr 22
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.Update two years later. Heat pump stopped heating water for pool. Good news I was told it was still under warranty. Bad news warranty does not cover refrigerant leaks. There is no loss of charge pressure switch so the compressor runs and runs without any error messages that it is not heating the water. The warrantied heat pump pool heater cost me $1000 to have repaired. The next time it breaks I’m switching to a gas heating unitThe technician was great and left the area clean with no plant damage.read more
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CUSTOMER REVIEWS

Susan Reichstein
Susan Reichstein
02:31 18 Nov 22
We had a dilemma with our heat pump. Jack Salem, the service representative, came out to fix it. He was extremely knowledgeable and very pleasant... to deal with. He came at the time I was told and even called me when he was in route to my home. All is fixed, very thorough and I am extremely pleased with his customer service.read more
John Copenhaver
John Copenhaver
23:02 13 Nov 22
Rep. Matt Bender came out for a warranty problem and did a exceptional job!Very professional,right on time and explained everything to me.A great... asset for your company!read more
Cherie Parkin
Cherie Parkin
18:55 10 Nov 22
Excellent service. They care!! Joao Castro DePassos is the best!!
LaChae Burress
LaChae Burress
15:53 08 Nov 22
Thank You AquaCal and Antonio La O Leyva! You were very kind and Polite. I appreciate you alerting me of your arrival and departure. I also... appreciate the explanation of what service was done on our pool heater. Thanks for the wonderful service!read more
Maryellen Sardella
Maryellen Sardella
14:42 04 Nov 22
Highly recommend Josh Fort. He was extremely knowledgeable and professional. Diagnosed the problems and fixed them immediately.
Rita Lehman
Rita Lehman
19:08 01 Nov 22
AquaCal took care of my issue very promptly the service man Tom Little did a great job explaining everything to me.
Laura Carrizales
Laura Carrizales
17:58 30 Oct 22
My pool company contacted Aquacal and made an appointment on my behalf to resolve a problem with the chiller. My technician Jack Salem was super... helpful, professional and answered all my questions. He had to come out twice due to an item needing to be ordered and each time Jack explained everything to me clearly, resolved the problem and even shared with me how to resolve any future issues directly with AquaCal.I think so many companies have lost the meaning of customer service and I definitely appreciate the responsiveness and professionalism during this process.read more
VALERIE BIEGLER
VALERIE BIEGLER
17:57 28 Oct 22
I recently experienced a problem with my Sun Blazer pool heater. The Florida sun had rendered the control panel opaque and unreadable. I called the... company on Monday and was greeted by a representative who was very pleasant and eager to help. By Wednesday I had a service person at my home with a replacement part and my pool was soon enjoyably warm. The man who came to my house was pleasant, knowledgeable, and quite efficient. He also gave me some helpful hints on maintenance. When I bought this heater, I got not only a fine product, but also a company that is extremely well run that stands behind their product, putting the customer first.read more
Peter M. Morris
Peter M. Morris
19:00 27 Oct 22
My technician in Houston Texas came out and was just one of the nicest kindest human beings in the service industry. Jack Salem was patient, polite... and knowledgeable. This company has excellent people from the call center to the technician that comes out to your home 10 out of 10 Starsread more
Bethany Ferriell
Bethany Ferriell
21:36 26 Oct 22
Living beach side means salt damage unfortunately. Tom Little came out and replaced the touchpad Nov 2021. He was courteous & got the job done... efficiently. He returned yesterday to replace the fan blade & motor along with the fan & compressor caps. Once again he called to let me know when he would arrive, was courteous and finished the work in the time he stated it would take.read more
Jakob R. Salom
Jakob R. Salom
20:19 25 Oct 22
Received great service. Fabian was the tech and he was on point during both visits for diagnostic and part replacement.
Leonard Sipes
Leonard Sipes
14:48 25 Oct 22
Tom Little came to our house to fix a display board. Found other issues and quickly fixed them. Nice, courteous, efficient. This a great company to... do business with.read more
Matt Maggiore
Matt Maggiore
14:28 24 Oct 22
Had my Pool Heater serviced today. Matt Bender was great and spent the time answering my questions and testing his work before he left.
Nick Maodus
Nick Maodus
13:25 22 Oct 22
Great pool heater. I had a problem with condensation in the readout. They came by and replaced the part and everything works grate. The service tech... was polite, efficient and knew exactly what he was doing. Great company!read more
Roland Saylor
Roland Saylor
23:13 17 Oct 22
Matt Bender provided excellent service! He was promptly on time, answered all of my questions, and fixed my pool heater. Thank you, Matt! : )
Michelle Macola
Michelle Macola
23:24 15 Oct 22
Jc Shetterley
Jc Shetterley
22:25 15 Oct 22
AquaCal AutoPilot is a company you can trust. They are reasonably priced, only charge you for the specific part you need, and stand behind their... products. We had Scott Beacom out to fix a broken display. He provided exceptional customer service and quickly finished the job. I highly recommend using AquaCal AutoPilot for your pool equipment.read more
Marc Seeger
Marc Seeger
16:46 14 Oct 22
I had some issues with the display of my pool heat pump.Within 48 hours Aquacal sent their service representative (Tom Little). He not only swapped... a display that had some water issues, but also noticed a small leak! He explained what was happening, fixed the leak and even improved the connectivity to the pool management system. (which was a bit of a weird setup).Very happy with the service and Tom. Professional, friendly, going above and beyond.read more
Carol Baker
Carol Baker
12:04 04 Oct 22
Excellent experience from start to finish. Tom was our rep, and he was outstanding - professional, helpful, and highly competent.
Jacqueline Clemente-Papadopoulos
Jacqueline Clemente-Papadopoulos
17:26 27 Sep 22
Customer support teams were courteous, patient and helpful in scheduling my repair appointment.The service engineer, Steve G. assessed the issue... with my heater, explained in detail how the equipment works, made suggestions and replaced the faulty part.I wished the company I have my pool maintenance with suggested reaching out to AquaCal earlier in the season so I could have used the pool in May/June timeframe. Hoping next year recommendations Steve provided allows us to have a longer swimming period.read more
MDB
MDB
15:44 23 Sep 22
Steve Guzman and AquaCal not only met, but exceeded our expectations in resolving an issue with our pool heater. Steve was extremely responsive and... professional and provided us with a world-class level of service that should definitely be recognized. He explained the issue and communicated throughout the resolution process. It is truly appreciated. I would absolutely have zero hesitation in referring Steve or the AquaCal Team. Thanks.read more
Bruce Bobstein
Bruce Bobstein
23:27 22 Sep 22
First thank you to Mark and Thomas for their assistance in getting my Heat Wave heater repaired and running, but also to AquaCal for being there for... me for 25 years now. GREAT COMPANYread more
Dan Avedikian
Dan Avedikian
03:05 21 Sep 22
I had my heat pump serviced two days ago. My service rep was Jeff Cameron. He was great. Jeff got my heat pump up and running quickly with no... problem. He explained what he was doing at every step in a way that was clear and easy to understand. I am extremely satisfied with the service call.read more
Mike Sullivan
Mike Sullivan
23:36 20 Sep 22
Great service by Matt Bender again today. Our pool heating unit doesn't require many service calls but when it does, we love it when Matt shows up.... He couldn't be a better brand ambassador for AquaCal. He is smart, efficient and hardworking. He always provides tips for us so we can take better care of our pool and troubleshoot problems before we call for a service tech. Words are insufficient to describe how pleased I am with AquaCal and Matt Bender. Highly recommend!read more
Charlie Reeves
Charlie Reeves
14:22 15 Sep 22
The service representative that came out today to service my unit did a first-class job. The representative only repaired what needed to be repaired,... which was appreciated since my unit was out of warranty and was also prompt regarding the time they said they would arrive.read more
Gil Matthews
Gil Matthews
15:25 14 Sep 22
My pool company Exquisite pool and Spa contacted Aquacal and made an appointment for me to come out and check my heater. My rep was Tom Little who... was just outstanding and totally professional. In no time he identified the problem and walk me through the process to show me want was wrong and the fix that would be needed. He had to backorder a part which should come in a couple of days and then get me back online. Tom did a great job and I wish all companies had employees like Tom. If I have problems in the future I know where to go.ThanksGilDaytona Beachread more
Marsha Bradbury
Marsha Bradbury
15:12 14 Sep 22
Tom Little was my service tech for repairs on my heat pump today,his professionalism and knowledge made short work of the problem.He is very... friendly and outgoing,I would recommend him to anyone. Outstanding Representative of AquaCal.read more
Kathryn Gates- Skipper
Kathryn Gates- Skipper
16:44 13 Sep 22
We had our AquaCal Pool Heat Pump repaired today...and just in time as the 7 year warranty was due to expire in 2 months. We waited for almost a week... for them to get us on the schedule, as they are very busy, which is a good thing for a business in Florida to thrive; it was well worth the wait-as our service today was EXCELLENT. Tom Little was not only knowledgeable, he was very friendly and courteous.Thank you,Kat & Charles SkipperMarine Corps & Army VeteransLake Wales, FLread more
Mike Nowlin
Mike Nowlin
16:49 09 Sep 22
Tom Little did a great job. He called ahead and was on time. He knew the problem right away and replaced the needed part. He checked his phone and... confirmed my warranty covered everything. Great job, Tom. I appreciate your great service.read more
Keith Hartnett
Keith Hartnett
17:55 08 Sep 22
Thanks Jeff Cameron from AquaCal for fixing our heat pump. Appreciate the professional service and knowledge of your product.
Daniel Herche
Daniel Herche
19:08 31 Aug 22
Just had a brand new TropiCal Heat Pump installed. From the start the heater was not heating the water. Called AquaCal on a Friday and a technician... was dispatched the following Monday. He diagnosed the problem to be a bad heat exchange valve. Was back on Wednesday and fixed the heat pump. Excellent and professional customer service.read more
Paul Toscano
Paul Toscano
13:23 30 Aug 22
Great service by Jeff C. and Aquacal.They fixed my issue and were on time and courteous. Our technician was professional and knowledgeable. I highly... recommend Aquacal!read more
Jean T
Jean T
20:19 29 Aug 22
Jeff was excellent! He clearly knew the equipment and diagnosed the problem in 5 minutes, fixed it in 25. If we ever have need of another heat pump... this will be our go to equipment and company. Thank you!read more
Chris Mitchell
Chris Mitchell
17:14 23 Aug 22
Jeff C. from Aquacal was responsive, professional, competent (fixed the heat pump quickly), and helpful with additional advice. All in all a great... experience.read more
Steve Kulpa
Steve Kulpa
12:53 15 Aug 22
Jeff, technician came out, did the troubleshoot, fixed the problem! Perfect. No issues. Highly recommend.
Jim Deveau
Jim Deveau
15:38 11 Aug 22
Ken Schroer is a consummate professional technician, extremely knowledgeable on every facet of this aquacal chiller/ heater unit, my highest rating.
Shanel MAldero
Shanel MAldero
20:04 09 Aug 22
Heater stopped working and I reached out to company. From the beginning the process was very easy and everyone I spoke with is professional and... helpful. The service rep came to my home and was amazing and very knowledgeable. Was prepared and had the heater working in less than 20 minutes. Explained everything to me and was professional from start to finish. Would highly recommend this product and their service.read more
Ivo and Courtney Matos
Ivo and Courtney Matos
14:09 05 Aug 22
We called AquaCal and they scheduled someone a day later. It was amazing how fast the process was. Jeff came to the house and he was fantastic! He... took his time explaining the issue. He went above and beyond. We highly recommend using AquaCal and we can't thank you enough, Jeff!read more
Tom Larochelle
Tom Larochelle
13:21 04 Aug 22
Jeff was very helpful in the repair process and got everything working very quickly.I appreciate the time he spent with me explaining the entire... process and offering feedback on operating things more effectively.read more
seth m
seth m
17:47 02 Aug 22
Amazing service by Jeff Cameron - the Service rep in my area. Efficient, fast and professional. Great experience!
Terry Quattlebaum
Terry Quattlebaum
19:11 01 Aug 22
Had a new TropiCal installed this spring under warranty after the one installed last spring had a catastrophic failure. The new TopiCal began leaking... from the outlet pipe so I contacted AquaCal AutoPilot today, (8/1/22), at 10:46am and at 1:45pm Jeff Cameron came to my home and fixed the New unit. Jeff is a kind and couteous man and did a no B.S. repair job. He also upgraded to the latest SW release.The customer service from AquaCal AutoPilot is top notch. I will puchase another pool component from them.read more
Rodney Cullison
Rodney Cullison
21:46 28 Jul 22
on arriving John Greenfield service rep. was honest and said our heat pump was still under warranty, and the person who installed said it was out of... warranty. Will call you guys again! Thank you.read more
Robert krug
Robert krug
17:40 28 Jul 22
Hi , I was Having problems with my Aquacal Areotemp pool heat pump. Through extensive research on my own I could not find why my heater would not... work. After throwing Some inexpensive parts at it and getting no where I Decided to call Aquacal Directly and just wait for someone to pick up. I was on hold for a while but in the end it was worth the wait. I spoke with Tenija Gammage and explained to her my problem and she seemed to think it was my control panel but she said let transfer you to my Senior Teck which was John Greenfeild. Got intouch with him he told me to do a few things with the buttons which did not work. Had me take apart the control board and some unplugging as I did and Bingo it was the control tape that must have been loose and it fixed the problem. There are some people is the world that are will to help or give advise and that’s from fluoride to Ny. Thank you Teniga and John for your help and God Bless. Robert Krug.read more
Matt Luczejko
Matt Luczejko
16:23 19 Jul 22
Our pool heater screen went blank. We called on Monday to try to buy the part. They said the part was on backorder and didn't know when it would... come in.Like magic we woke up Tuesday morning to John Greenfield installing the new screen😮That's crazy good service so we had to write a review. Thanks guys!read more
Dawn Lattuca
Dawn Lattuca
14:03 18 Jul 22
Steve G. serviced my pool heater 2019 and today. He was amazing! Timely, professional, personable, explained each step, did a thorough repair,... checked out the rest of the unit, and gave me great tips to extend the life of the heater. The company itself was professional, courteous, and scheduled my appointment ASAP. Highly recommend Steve G. and the company!read more
gary crawford
gary crawford
16:38 17 Jul 22
when i made aquacal aware that a warranty service call did not go as well as i hoped, they seized the opportunity to satisfy me. within 48 hrs, the... lead tech john had worked on my unit and rectified all of my concerns. thank you aquacal for a job well done.read more
Colin Scheriff
Colin Scheriff
10:37 15 Jul 22
I was very happy with the service call I just had. My 4 year old heat pump stopped working, and when I contacted my pool company they told me it was... under warranty and had me call aquacal. Jeff came out the next week and seemed to know everything there is about pool equipment! He had it fixed in no time, did some additional preventative maintenance, and was out of here in less than an hour. I was charged for the service but parts were warrantied, so it was something like $225 for the initial repair labor and an additional $75 for the preventative maintenance. He explained the process and costs clearly before doing the work so I'm comfortable I got a good deal. Thanks, Jeff and team!read more
Ken Shevlin
Ken Shevlin
14:48 13 Jul 22
Jeff C. was professional, informative, and welcomed any questions. He had the unit repaired in short time. He even gave me a few tips to keep... everything running properly. I was very impressed. We do not see much of that anymore in recent times. Thanks again Jeff!read more
Edward Condon M.D.
Edward Condon M.D.
18:10 06 Jul 22
Aquacal paid prompt attention to my call for a repair to my pool heater. Unlike many companies Aquacal answered my call, book a repair visit and... gave me an appoint which was actually kept. The repair was successful and I would consider Aquacal products since they supply something which is rare i.e. EXCELLENT PRODUCT SUPPOER> Steve G was an excellent representative of y our company e condonread more
Alex Koch
Alex Koch
14:16 06 Jul 22
OUTSTANDING customer service. Jeff Cameron, the tech, was everything you would want in a technician. He was punctual, efficient, informative and... professional in every step of the way. He was able to quickly diagnose the issue and make the appropriate repairs. He also made suggestions to improve the overall performance of the heater. Thank you again, Jeff, for a great service experience.read more
Robert Hill
Robert Hill
12:19 06 Jul 22
We have enjoyed our AquaCal Pool Heat Pump for over 10 years now and have only needed 2 service calls. The first was 5 years ago for a broken digital... display and the second was July 5, 2022, to replace a malfunctioning water temperature sensor. Both repairs were expertly made by Steve G who diagnosed each problem within seconds and replaced each item within minutes. Steve also took the time to thoroughly check the heat pump for any hidden problems, patiently answer all of our questions and make suggestions that would help our pool retain the heat the pump was providing. In short, a great product and service second to none!read more
Kelly Janian
Kelly Janian
00:32 05 Jul 22
Jeff called ahead, was on time, professional & replaced the heater display panel! Pool is nice & warm!
Richard Bryan
Richard Bryan
14:17 03 Jul 22
A+++++ Steve G was awesome. Great advise and excellent job.
Joe Bellucci
Joe Bellucci
18:46 30 Jun 22
Just had a service call with Jeff Cameron was very pleased with information provided and with the service received.
Frederick Banty
Frederick Banty
13:39 30 Jun 22
We were very impressed with prompt and expert service of rep Dan Kelly. Very professional.
Rick
Rick
11:24 30 Jun 22
I wrote to your company to get information about a unit I bought used, on Craigs List. I was relieved (and surprised and very grateful) when Barry... Brown wrote back. While my unit was obsolete and almost every part was discontinued, he answered several e-mails, sent me a manual, and was extremely helpful throughout several subsequent emails.When I finally got everything hooked up, the unit, to my amazement, worked well and continues to work well. When even an antique obsolete unit continues to work perfectly, that just proves how well they were made in the first place.Your products AND your customer service are phenomenal!read more
Patricia Baker
Patricia Baker
22:35 29 Jun 22
I'm so glad I purchased the aquacal chiller. a piece of it malfunctioned, I called, they immediately acknowledged my warranty, sent Jack out to fix... it, he got it fixed within an hour or so, educating me the whole time and made sure it was working before he left. I appreciate the customer service!read more
Rick Wheeler
Rick Wheeler
20:24 29 Jun 22
If you are undecided which heat pump to purchase, THIS IS THE ONE! I was really impressed with the timeliness, fast response and professional... communication when I requested service and I was even more impressed when the technician arrived. Jeff Cameron was awesome! He called before he arrived (when he said he would), spoke about how much he enjoyed working for Aquacal and how much he believed in their products. He explained exactly what was going on, repaired it quickly, checked the whole unit out and then with a smile and a quick humorous disclaimer, said he hoped to never see me again. Professionalism, quick response and a sense of humor, it doesn't get much better than that. Well, enough of this, I am jumping in the pool!read more
Geoff Maw
Geoff Maw
19:54 28 Jun 22
Jeff Cameron came out today to service our heat pump. He was professional, worked quickly, explained my issues and fixed the unit in record time. He... was awesome. Thanks Jeff!read more
ted M
ted M
19:52 26 Jun 22
Michael Breen
Michael Breen
18:51 26 Jun 22
I have a 2014 pentair ultra temp heat pump that Dan Kelly from AquaCal came and serviced. Dan was on time and methodical trouble shot the bad valve.... Dan was extremely professional and skilled. I would highly recommend AquaCal.read more
Adrian Pincever
Adrian Pincever
14:07 23 Jun 22
Clark Dumornay
Clark Dumornay
18:46 21 Jun 22
the service dept is amazing. Manager Barry is very professional and understanding, he stayed in contact with me through my three week ordeal and the... field engineers Steve and Tom were great in solving my problem. And last Mark H. thank you for your compassion ,understanding and follow thru .To Aquacal AutoPilot with employees like them you deserve a 5 stars in customer satisfaction from me.Thank you.read more
Joe Dargie
Joe Dargie
18:06 21 Jun 22
Just wanted to share the great experience I had..once back 4 years ago and again this past week. I was pleased that the same tech Jeff came back..he... knew the history with our system. First time..he replaced full compressor 4 years ago a month after I had it installed and havent had a problem until a recent temp sensor issue..I called they came out 10 days later. Jeff did a great job as alwaysread more
Don Moza
Don Moza
13:38 17 Jun 22
Today we had the pleasure of Tony Ros servicing our AquaCal Heat Pump. Tony was punctual, knowledgeable and provided fast and efficient service with... excellence. We love this company and their products.read more
Sean Duffy
Sean Duffy
13:59 15 Jun 22
Their service technician (Jeff C.) came to my home in Ashburnham, MA on 6/2/22 to fix our heater. They arrived when I was told to expect him, they... did not need me to be there, they kept me informed via phone, isolated the problem, rectified the issue and did so under warranty. When they were done, they called me to inform me what work was performed and that I would not owe anything. I arrived home that evening to find my pool warming up and my family & I have been enjoying it ever since. I cannot say enough good about the service that I received from Aquacal and Jeff. C.Thank you all VERY much!read more
David Shepro
David Shepro
19:37 13 Jun 22
Andre Edmond was kind, skilled, and personable. could not be happier.
Cesar Pizarro
Cesar Pizarro
19:16 13 Jun 22
I called the retail store where I purchased my AquaCal pool heater due to an HP5 error message I kept receiving. They contacted AquaCal and... scheduled service for my unit due it being under warranty. The technician, Rigo Perez, came by my home within 72 hours and immediately identified the reason for my error. He rapidly fixed the issue and verified that the heater was functioning properly. In addition, he updated the software on the unit and gave me clear instructions on some of the changes made to the functions on the keypad. Lastly, he spent time talking to me about my pool setup and shared his experiencing with his own pool. The technician was extremely nice and personable throughout the entire interaction.This experience, along with the quality of the heater, has verified that I made the right choice when I made the purchase. It was a pleasure to deal with Rigo and I would not hesitate purchasing additional AquaCal products in the future.read more
Joe Coreno
Joe Coreno
20:33 12 Jun 22
Service was excellent. From the call to discuss my issue, setting the appointment, appointment call to confirm, and service provided by Steve G.
Ann Richards
Ann Richards
22:58 09 Jun 22
Service was scheduled quickly. Jeff, the service rep, arrived on time and was able to quickly determine the issue with my heat pump. He also found... another issue that would have eventually caused another breakdown.read more
Anita Resendiz
Anita Resendiz
14:54 08 Jun 22
Very nice people kind people
Kevin
Kevin
13:43 08 Jun 22
Technician: Jeff CameronDispatch#: 441900I could not be more pleased with Jeff's visit today. He was knowledgeable, thorough, and professional. He... phoned with his E.T.A to my location and arrived exactly as he had informed me. I deal with customer service in my own profession and this type of employee should never be overlooked as a valuable asset for AquaCal.He quickly diagnosed a pesky issue, and determined a solution. He then explained with detail the issue and repair, and set my mind at ease that my heat-pump was fully up to AquaCal's specifications and working at maximum efficiency. He also explained its proper operation and made suggestions for my particular weather situation and usage needs.If I have any further issues with my AquaCal heatpump it's certainly Jeff Cameron I want servicing it.read more
Jim Purcell
Jim Purcell
18:50 07 Jun 22
Jeff Cameron came by this morning to work on my heater, which had failed. Jeff quickly assessed the issue and addressed it. He also fully explained... what he was doing and what all of the readings meant. Jeff was extremely helpful and professional.read more
Ben Delude
Ben Delude
01:23 07 Jun 22
Jeff Cameron came to service our pool heater and got us up and running in time for our party the following weekend!
Jack Carrothers
Jack Carrothers
14:32 06 Jun 22
Excellent. Thomas Trabulsy was efficient and communicate the situation effectively.
Jay DeFrank
Jay DeFrank
15:21 03 Jun 22
My Tech (Jeff C) was on time, explained steps as he was going and was able to easily troubleshoot the issue.
Shannon Robertson
Shannon Robertson
19:13 01 Jun 22
Rigo Perez did a great job fixing our pool heater. Very helpful and professional.
Joe G
Joe G
11:43 31 May 22
Tom Little (Technician) from Aqua Cal arrived on time as promised, and did a great job. Explained the issues he found, and was a perfect. He answered... the many questions I had with ease and made the repair experience very easy. Aqua Cal gets an A+ along with Tom for their work on my SQ225 Heat Pump. My Wife is very happy to have a warm pool to swim in, once again. Thank you Tom Littleread more
Chris Williams
Chris Williams
01:04 31 May 22
Top notch service by Jeff. Showed up on time with a call beforehand, had the required parts to fix the heater, reasonable pricing.Discussed failure... and ways to prevent it from happening again.read more
mosaicsbyTim
mosaicsbyTim
18:31 28 May 22
Don Balson was polite, courtious, and an expert in his craft.
Rob S
Rob S
13:00 27 May 22
Great customer service. Pool heat pump was not working. Fast appointment with full cost transparency. Technician Steve G arrived early and was a... pleasure to deal with. No problems with the system as my pool guy did not reinstall breaker. Dispatch # 440522read more
Chip Hull
Chip Hull
14:44 26 May 22
While no one wants to have pool heater leak, I commend Josh Fort on a great repair experience. He was professional, knowledgeable and a great asset... to AquaCal. I can see why he was an employee of the year award winner.read more
Elisabeth Elden
Elisabeth Elden
19:19 25 May 22
I had a problem with my pool heater and Jeff was there the next day to fix it. Thank you for the professional and fast service!!
Meaghan Taylor
Meaghan Taylor
01:22 25 May 22
Service Representative Jeff Cameron came out to my home today, May 24, 2022 and repaired my AqualCal Heat Pump. He was extremely professional, took... the time to talk to me about the repairs, and answered all of my questions. I wish all service interactions/work done on my home were like this! Hats off to Jeff!read more
William Stape
William Stape
18:09 24 May 22
Rigo Perez did a fine job in getting my unit up and running. His knowledge, experience and perseverance were key to providing excellent service. Many... thanks to Rigo and to AquaCal for sending Rigo to fix my pool heater. WJSread more
Curt Miller
Curt Miller
16:22 24 May 22
Professional, on time, excellent service. Thanks Jeff!
Christina Kidulas
Christina Kidulas
13:47 24 May 22
Jeff came out to fix our pool heater 3 days after I made the call. He even made the educated decisions to show up at the property with out even... speaking to me first because he couldn't reach me. He saved the weekend and the pool is perfectly temped!! SO pleased!!!!!read more
Sarah Austad
Sarah Austad
21:17 19 May 22
Our service tech, Jeff, was extremely courteous during the service call. He explained the problem clearly and was able to fix our heater right away.... Thank you so much!read more
Pizza&Gsqiud Vines&Vlogs
Pizza&Gsqiud Vines&Vlogs
19:03 18 May 22
Excellent customer service. Arrived on time, was courteous and described in detail what he was going to do. Was and informative and polite when I... asked several questions about the system.read more
Linda Rotanz
Linda Rotanz
12:26 18 May 22
Our service tech, Steve, was great. He was very helpful and took the time to educate me on several aspects of our heater.
Travis Auty
Travis Auty
13:55 14 May 22
Great experience along with accountability from beginning to end.Called Tuesday 5/10 spoke with Tammy and she was courteous, knowledgeable,... professional and detailed with the timeline of events to come and what my coverage/warranty would entail. We'd have this wrapped up some time next week.Got a confirmation call Thursday 5/12, name escapes me could have been automated for arrival Saturday 5/14 between 9am-1pm.Got a final confirmation call Friday confirming Saturday's appointment.Saturday 5/14 8:15am, I get a call from Jeff Cameron who will be my tech performing the work. Shared he be in the are and would it be okay if he arrived a "little early". As someone who deals with and is a service provider, I can't tell you how much I look forward to hearing those words.Jeff arrived at 8:45am was easy to identify in company polo and looked sharp and professional. He was courteous and went right to work. He shared with me the issue, how he was going to fix, why it happened, and how he was going to prevent it from happening again. He also performed diagnostics and following his assessment made adjustments to ensure optimal performance. He was thorough and timely finishing in 45mins. Wrapped this up before noon on Saturday from a call on Tuesday. Home RUN hitters!!!He then went over my warranty much like Tammy did, and presented me with paper work outlining work performed. He also gave me his card with the ability to provide a review. After the experience I had with AquaCal from beginning to end I felt I had to respond in the same manner.I don't know much about the size and scale of AquaCal however the attention to detail, understanding of the products and their maintenance, coupled with their accountability to the customer and products performance is next level in a world where customer service is falling away.I highly recommend their product, their warranty, along with their customer service and service team. I hope to not have to call again, but I have incredible peace of mind knowing that if I do I'll be well taken care of by Tammy, Jeff and the entire AquaCal Team. Many thanks, keep that culture strong!!!read more
Raymond Carter
Raymond Carter
15:35 10 May 22
Jeff Cameron came out today due to an error code on the unit. Thankfully powering off/on of the unit resolved that issue. Jeff also did a thorough... diagnostic, did a software update, and replaced some defective parts. He was helpful, pleasant, and answered a lot of questions I had, as I wasn't too familiar with how to maintain the unit and wanted to understand it better.The company also came out quickly after I had called initially with the issue I was having.read more
Max Karapetian
Max Karapetian
15:26 10 May 22
3 Stars because my AquaCal Tropical had a capacitor failure only 2.3 years after initial install. (Right after 2 year labor warranty expired)But... Tony Ros, the Service Rep that came out to fix the problem was great. Helpful and Knowledgeable. Thanks Tony!read more
Bruce Hevey
Bruce Hevey
16:54 09 May 22
Jeff Cameron just serviced our new heat pump and he was exceptional, he fixed our problem and then discussed in great detail how to get the most out... of the heater and how to manage the variable speed pool pump in correlation with the heater. He's awesome! Thanks Jeffread more
bryan tedisky
bryan tedisky
18:22 08 May 22
Great service! Service Representative was thorough, adequately explained everything and quickly resolved issue.
Peter Herrmann
Peter Herrmann
17:56 04 May 22
We contacted them on Monday morning and by Tuesday afternoon the tech Josh Fort had fixed the problem.
Wiley Boland
Wiley Boland
14:34 04 May 22
Harry and Dan were very helpful in troubleshooting my pool heat pump. Great job and looking forward to the replacement of the equipment and have my... pool up and running again.read more
jon girton
jon girton
16:05 03 May 22
Matt was here on time and was very professional and knowledgeable. He had my pool heater running in no time and did a great job explaining how to use... it (new owners). He went above and beyond.read more
Kallica Kallica
Kallica Kallica
15:57 20 Apr 22
Opened the pool early for 2022 season and kicked on the heater. Unfortunately it wasn't operating as expected so called for service with AquaCal.... They sent out Steve G. within a week and he took care of the issue. He was professional, courteous and took the time to explain the issue at hand. 5 starsread more
Dave Jones
Dave Jones
21:56 16 Apr 22
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.Update two years later. Heat pump stopped heating water for pool. Good news I was told it was still under warranty. Bad news warranty does not cover refrigerant leaks. There is no loss of charge pressure switch so the compressor runs and runs without any error messages that it is not heating the water. The warrantied heat pump pool heater cost me $1000 to have repaired. The next time it breaks I’m switching to a gas heating unitThe technician was great and left the area clean with no plant damage.read more
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