4 EASY STEPS TO FIX YOUR AQUACAL SWIMMING POOL HEAT PUMP TODAY!
2. Get Answers
Our Customer Support Team will
troubleshoot with you
3. Schedule Visit
If needed, our Dispatch Team will coordinate a visit that best fits your schedule
4. Fix Heat Pump
Most service calls are completed in one visit!
MEET YOUR TEAM
CUSTOMER REVIEWS
Cindy Pattinson
16:17 20 Mar 23
matt and Sabrina were awesome, very efficient. a real great experience, thank you very much!! 
Allen Maroney
17:07 18 Mar 23
Wonderful service! Jeff Cameron explained that the displayed lockout was caused by a bad sensor and that two water temp sensors needed to agree... within a few degrees to prevent the system from possibly allowing a over heating situation. He really got into his work and quickly fixed the problem. Thanks Jeff!read more
Linda Taylor
23:55 16 Mar 23
Very happy with the customer service that Tom Little provided. He listened and then quickly diagnosed the problem and made the repair. Very... knowledgeable in his trade and efficient. Excellent experience and would do business with Auqacal because of it.read more
Jean Adams
17:56 13 Mar 23
Technician Tom came and quickly fixed my pool heaterNo problem very nice man so helpful 
Adam Goodner
19:10 09 Mar 23
Tom Little came out and fixed our heater in minutes! He was very knowledgeable and pleasant. Would definitely recommend this company. 
vincent kozel
13:27 03 Mar 23
MR John Greenfield serviced our Aqua Cal pool heater and quickly identified and replaced the defective sensor. He is a true professional and took... time to explain how the equipment functions.read more
Justine Richards
17:40 22 Feb 23
I had a warranty issue and tom Little came out and did an amazing job. He was polite and professional. I couldn't be happier with the service I... received.read more
Ine Waters
17:55 20 Feb 23
Aqua Cal provide great scheduling and Rigo provided an update on his arrival. Rigo was nice, professional and delivered service to 100% satisfaction.... He also insured that the system was updated to its latest software.read more
Bush
14:17 20 Feb 23
Houston, Tx - Mr. Salem is both an expert in his field and a wonderful person.With our new pool build we should have been more careful when... questioning our Builder/Designer's plan; specifically, for the control of water features and the capabilities of circulation pumps. We did not want to manually turn valves and certainly had no idea the Designer would not mention a feature rich pool would be crippled with bare minimum tech or maybe they thought we'd accept their outrageous change-order bid to sell things twice.Luckily, we had researched different heating options and with a few owner endorsements pushed for an AquaCal SQ166R Heat Pump to both heat and cool the pool (exercising in a hot bath is less enjoyable for us).Because the Builder/Designer shortchanged, we asked AquaCal if the SQ166R could control retrofitted equipment. We were blown away with how great their telephone folks communicate. In a ten minute phone call with AquaCal, we received more insight & council our "#1 Pool Builder/Designer" and their terrible "Project Manager" had completely neglected during the 15 month build (they originally said 4 months).We have grown so used to "terrible manuals", horrible automated phone systems, service/repair people being overworked and indifferent, plus our Builder/Designer's complete disregard for communication, it was unreal how GOOD AquaCal works.A software update was necessary for our SQ166R to work with an expansion board we had yet to purchase. AquaCal could have just mailed a USB stick, but rather than "make us" do the work, AquaCal's support services scheduled a visit, communicated extremely well leading up to Mr. Salem's arrival to our home. They didn't leave us waiting for weeks (it was 48 hours) or home for a service tech to randomly show from 8am-8pm. It was remarkable, he did everything he said he would do and more. This kind of first class service for a perfectly working pool heat pump was unbelievable.Upon arrival, Mr. Salem was the best "repairman" I've ever met. He was only visiting for a software update, but went way above and beyond. He asked if we needed equipment input, integrated / automated, and educated; then reviewed and listened, all while he was zipping through getting the Heat Pump opened and updated. He was an HVAC / Heat Pump astronaut.Our 30,000 gallons goes from 58-degree "Texas Winter" to 75 in a matter of days. AquaCal is a manufacture with great products and amazing people.read more
Chris M
17:48 17 Feb 23
Called Aquacal on 2/16 and spoke with Sabrina and explained my situation and error codes. She said she would get me on the fast track list and that... I could expect to hear from someone within 5 days. I think she mistook days for hours. ;) As someone called me same day to schedule a visit today 2/17 between 10-1:00 PM. Technician Tom Little called advising he was on his way and would be here shortly. Tom arrived as planned got straight to work and was friendly and very knowledgeable. Glad to know I have warranty until 2026, as this was a superb experience in customer support all around. Which unfortunately these days seems to be rare in the service industry. Glad I made the choice to select the AquaCal heat pump for my pool heating needs! Thanks!read more
Angela Dewitt
19:20 16 Feb 23
Great job. Intuitive. Discovered bad mistakes made by pool company. Took time to educate me on pool heat managing. Would highly recommend Steve and... hopefully we don’t need him back. But he’s the one we’d want. Very professional.read more
David Dillard
17:01 13 Feb 23
Had service on our pool heater by Jeff Cameron , did a outstanding job explaining the problem and had it fixed in a few minutes, been working great... ever since. Very polite and knowledgeable.read more
Carolyn Hofmann
16:36 09 Feb 23
Very happy with the service of my AquaCal pool heater. Steve Guzman was very professional, explained the problems, and repaired it. Would highly... recommend this business.read more
Julie Campbell
15:39 02 Feb 23
Lead Field Service Rep, Josh Fort, did a wonderful job getting our association spa heater up and running after a freon leak. He provided great... service and helpful tips in how to keep our AquaCal heater in good condition. Friendly and professional. Thank you Josh! - Clubside Reserve Condo Association - Vineyardsread more
ken krawchyk
15:30 02 Feb 23
Jeff Cameron my service guy was very knowledgeable and explained everything to me and has my heater working.Very nice gentleman 
Paul Vandal
17:14 31 Jan 23
What a refreshingly positive experience I have just had with Jeff Cameron. He is what most companies only dream and pray to have in an employee /... technician. You have a terrific representative!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more
Susan G Orelt
18:38 25 Jan 23
Called on Monday for a main board problem & they said 1-5 business days The following day, Tuesday, they are here & repaired the issue. I had the... nicest tech guy in the world who happened to be from IL too. This is how ALL customer service should be!read more
Tony Ross
20:05 24 Jan 23
1-24-2023I would like to share that I had a service appointment for a technician to come and check my pool heater from Aqua Cal today. My service... representative Rigo Perez was punctual, very polite quick to figure out our situation with our pool heater not working. He was able to make the necessary repairs quickly and his attention for details was very neat, and clean. He explained, and showed me the failure, and explained his correction ( course of repair). This gentleman is top notch A+++ ! I wish the rest of the service industry that comes in my direction has this gentleman's attributes and politeness. Thank you very much for the prompt, and very professional service that I received from Rigo Perez.read more
Sheila Ellis
19:50 23 Jan 23
Jack was very helpful. Exceptional customer care. Went above and beyond ensuring system was set up correctly (dealer had wired wrong). 
Gene Pomponio
14:45 19 Jan 23
To keep this short, Great customer service, excellent follow up, and outstanding execution of installation. Had an issue. Was addressing in prompt... manner. Two technicians reviewed the problem and ordered the replacement of current heater. Great job Regó and Nathan.Installed replacement unit in prompt and orderly timeframe. Regó and JC had unit delivered and in place way ahead of my expectations. Also provided instructions on operations. Not many companies would provide or stand behind the quality of their products. Outstanding product backed by outstanding individuals. Very satisfied with outcomeread more
David Matheny
17:06 18 Jan 23
This is the way a good company should run. They were very responsive and attentive. The company arrived on time, fixed the problem and were... courteous while they worked. I will never use another pool heater company.read more
thomas keefe
15:45 17 Jan 23
Excellent communications on identify the problem and schedulingservice call. John Greenfield, AquaCal autopilot's service rep.arrived same week he... was very courteous and provided outstanding service. Exceeded our expectations.read more
Robert Silver
21:38 13 Jan 23
Matt Bender from Aquacal was excellent! He replaced a burned out circuit board on our Aquacal heater and was very courteous and professional. He gave... us useful tips on how keep the unit at optimal temperature during the cold snaps of winter. We definitely recommend Aquacal and Matt!read more
robert conley
18:34 10 Jan 23
They are quick to set up appointments to address your situation,John Greenfield called and said 15 minutes and he was here in that time, he fixed our... issue quickly and checked other things, very friendly couldn’t be happier with service thank you. Kim Andersonread more
Colin Clifton
14:50 05 Jan 23
JP came out to do check on my heat pump today, and I was very impressed. He was very knowledgeable and explained everything needed to keep my heat... pump running in top shape. As a company located in Florida, i cannot recommend AquaCal enough. Aquacal is employee owned, and it makes all the difference. Great product backed by great people 👏read more
Mark and Brenda Frei
00:34 31 Dec 22
Dan Kelly was our service technician this afternoon and did a fantastic job. He called beforehand with an accurate ETA, diagnosed and fixed two bad... capacitors for the cost of the service call (which seemed very reasonable), and was personable and helpful throughout. He made several insightful comments regarding our overall pool system that will benefit us in keeping it in tip top conditions. He seemed to really care about what was in our best interests and explained/answered every question I had. I was very impressed.read more
Stan Carr
16:39 30 Dec 22
Tony Ros was just here to get my heater up and running so my visiting grandchildren (from Canada) could enjoy our pool.After a quick check Tony was... able to show this rookis pool owner that the problem was not the heater at all. He then took the time to explain, what the problem was, how to fix it and stood by while I accomplished the task.Then to top it all off there was no charge as he was already in our area and I had just had the equipment checked and 'tuned up' in November.I can't say enough about Tony's professionalism and caring support. Great tech, nicer guy.read more
Jo Ann Harris
18:37 22 Dec 22
Tom Little came when scheduled after a quick call to say he was on the way. Once here, he made sure to explain the problem & solution so I could... understand. Totally appreciated his professional & trustworthy character! I won't hesitate to call again if help is needed.read more
greg sturgis
21:41 21 Dec 22
Purchased an AquaCal heat pump 2-years. The microprocessor just burned out and they’re back ordered. Customer service said it could be months... before they got part in. This is ridiculous considering what I paid for this piece of junk. How could you not have parts? … Extremely unhappy with family and guest coming in over the next several weeks.This is a 5-day — after the fact — follow on to my previous posting. Kudos to technician Tom Little who came up with a solution for my heat pump. Otherwise I’d be out of luck with a cold pool and family/guests visiting over a 3-week period. It seems like everyone in the business world wants to blame their problems on the supply chain.read more
April Niedda
23:28 19 Dec 22
I have nothing but great things to say about this company. My pool heater’s compressor went bad a couple weeks before I had guests arriving at my... Airbnb, and Aquacal went over and above to make sure my pool was operational in time for my guests arrival. The tech came out the next business day to assess the problem and ordered the part. The part was supposed to take weeks to arrive but after learning about our dilemma Robert accelerated my case to Barry and he was able to get the compressor delivered a little over a week later. Juan, the technician, installed the compressor the next business day in plenty of time to heat the pool before my guests arrival.Everyone involved was super helpful and took my situation very seriously. I could have lost thousands of dollars in rent without having a heated pool and they did everything they could to prevent that from happening. Barry stayed in close contact with me to let me know what was happening throughout the whole process and he made it happen!The quality of the customer service I received is outstanding. Juan, the technician, was super knowledgeable and very professional. I won’t hesitate to recommend this company to everyone.Thank you all for your hard work, it is very much appreciated!!!!read more
James Hitt
15:00 16 Dec 22
Family and friends were coming in for the holidays, and my heater was on the fritz. I called AquaCal customer service and was told that they were... booking 3-4 weeks out. Disaster! Cool weather was approaching and the spa wasn't going to be available for the holidays. However, the very next day, AquaCal called back and said a technician would be there the next day. Tom Little called in advance, appeared earlier than expected and fixed the problem in record time. Thank goodness! Tom was great, professional, courteous, great attitude....all while ducking a looming thunderstorm! Thank you all for coming through in the clutch.read more
andrea Scher
19:46 13 Dec 22
NATHAN ROWELL WAS VERY PROFESSIONAL , AND ANSWERED ALL OUR QUESTIONS. WE'D RECOMMEND HIM 
Susan Reichstein
02:31 18 Nov 22
We had a dilemma with our heat pump. Jack Salem, the service representative, came out to fix it. He was extremely knowledgeable and very pleasant... to deal with. He came at the time I was told and even called me when he was in route to my home. All is fixed, very thorough and I am extremely pleased with his customer service.read more
John Copenhaver
23:02 13 Nov 22
Rep. Matt Bender came out for a warranty problem and did a exceptional job!Very professional,right on time and explained everything to me.A great... asset for your company!read more
LaChae Burress
15:53 08 Nov 22
Thank You AquaCal and Antonio La O Leyva! You were very kind and Polite. I appreciate you alerting me of your arrival and departure. I also... appreciate the explanation of what service was done on our pool heater. Thanks for the wonderful service!read more
Maryellen Sardella
14:42 04 Nov 22
Highly recommend Josh Fort. He was extremely knowledgeable and professional. Diagnosed the problems and fixed them immediately. 
Rita Lehman
19:08 01 Nov 22
AquaCal took care of my issue very promptly the service man Tom Little did a great job explaining everything to me. 
Laura Carrizales
17:58 30 Oct 22
My pool company contacted Aquacal and made an appointment on my behalf to resolve a problem with the chiller. My technician Jack Salem was super... helpful, professional and answered all my questions. He had to come out twice due to an item needing to be ordered and each time Jack explained everything to me clearly, resolved the problem and even shared with me how to resolve any future issues directly with AquaCal.I think so many companies have lost the meaning of customer service and I definitely appreciate the responsiveness and professionalism during this process.read more
VALERIE BIEGLER
17:57 28 Oct 22
I recently experienced a problem with my Sun Blazer pool heater. The Florida sun had rendered the control panel opaque and unreadable. I called the... company on Monday and was greeted by a representative who was very pleasant and eager to help. By Wednesday I had a service person at my home with a replacement part and my pool was soon enjoyably warm. The man who came to my house was pleasant, knowledgeable, and quite efficient. He also gave me some helpful hints on maintenance. When I bought this heater, I got not only a fine product, but also a company that is extremely well run that stands behind their product, putting the customer first.read more
Peter M. Morris
19:00 27 Oct 22
My technician in Houston Texas came out and was just one of the nicest kindest human beings in the service industry. Jack Salem was patient, polite... and knowledgeable. This company has excellent people from the call center to the technician that comes out to your home 10 out of 10 Starsread more
Bethany Ferriell
21:36 26 Oct 22
Living beach side means salt damage unfortunately. Tom Little came out and replaced the touchpad Nov 2021. He was courteous & got the job done... efficiently. He returned yesterday to replace the fan blade & motor along with the fan & compressor caps. Once again he called to let me know when he would arrive, was courteous and finished the work in the time he stated it would take.read more
Jakob R. Salom
20:19 25 Oct 22
Received great service. Fabian was the tech and he was on point during both visits for diagnostic and part replacement. 
Leonard Sipes
14:48 25 Oct 22
Tom Little came to our house to fix a display board. Found other issues and quickly fixed them. Nice, courteous, efficient. This a great company to... do business with.read more
Matt Maggiore
14:28 24 Oct 22
Had my Pool Heater serviced today. Matt Bender was great and spent the time answering my questions and testing his work before he left. 
Nick Maodus
13:25 22 Oct 22
Great pool heater. I had a problem with condensation in the readout. They came by and replaced the part and everything works grate. The service tech... was polite, efficient and knew exactly what he was doing. Great company!read more
Roland Saylor
23:13 17 Oct 22
Matt Bender provided excellent service! He was promptly on time, answered all of my questions, and fixed my pool heater. Thank you, Matt! : ) 
Michelle Macola
23:24 15 Oct 22
Jc Shetterley
22:25 15 Oct 22
AquaCal AutoPilot is a company you can trust. They are reasonably priced, only charge you for the specific part you need, and stand behind their... products. We had Scott Beacom out to fix a broken display. He provided exceptional customer service and quickly finished the job. I highly recommend using AquaCal AutoPilot for your pool equipment.read more
Marc Seeger
16:46 14 Oct 22
I had some issues with the display of my pool heat pump.Within 48 hours Aquacal sent their service representative (Tom Little). He not only swapped... a display that had some water issues, but also noticed a small leak! He explained what was happening, fixed the leak and even improved the connectivity to the pool management system. (which was a bit of a weird setup).Very happy with the service and Tom. Professional, friendly, going above and beyond.read more
Carol Baker
12:04 04 Oct 22
Excellent experience from start to finish. Tom was our rep, and he was outstanding - professional, helpful, and highly competent. 
Jacqueline Clemente-Papadopoulos
17:26 27 Sep 22
Customer support teams were courteous, patient and helpful in scheduling my repair appointment.The service engineer, Steve G. assessed the issue... with my heater, explained in detail how the equipment works, made suggestions and replaced the faulty part.I wished the company I have my pool maintenance with suggested reaching out to AquaCal earlier in the season so I could have used the pool in May/June timeframe. Hoping next year recommendations Steve provided allows us to have a longer swimming period.read more
MDB
15:44 23 Sep 22
Steve Guzman and AquaCal not only met, but exceeded our expectations in resolving an issue with our pool heater. Steve was extremely responsive and... professional and provided us with a world-class level of service that should definitely be recognized. He explained the issue and communicated throughout the resolution process. It is truly appreciated. I would absolutely have zero hesitation in referring Steve or the AquaCal Team. Thanks.read more
Bruce Bobstein
23:27 22 Sep 22
First thank you to Mark and Thomas for their assistance in getting my Heat Wave heater repaired and running, but also to AquaCal for being there for... me for 25 years now. GREAT COMPANYread more
Dan Avedikian
03:05 21 Sep 22
I had my heat pump serviced two days ago. My service rep was Jeff Cameron. He was great. Jeff got my heat pump up and running quickly with no... problem. He explained what he was doing at every step in a way that was clear and easy to understand. I am extremely satisfied with the service call.read more
Mike Sullivan
23:36 20 Sep 22
Great service by Matt Bender again today. Our pool heating unit doesn't require many service calls but when it does, we love it when Matt shows up.... He couldn't be a better brand ambassador for AquaCal. He is smart, efficient and hardworking. He always provides tips for us so we can take better care of our pool and troubleshoot problems before we call for a service tech. Words are insufficient to describe how pleased I am with AquaCal and Matt Bender. Highly recommend!read more
Charlie Reeves
14:22 15 Sep 22
The service representative that came out today to service my unit did a first-class job. The representative only repaired what needed to be repaired,... which was appreciated since my unit was out of warranty and was also prompt regarding the time they said they would arrive.read more
Gil Matthews
15:25 14 Sep 22
My pool company Exquisite pool and Spa contacted Aquacal and made an appointment for me to come out and check my heater. My rep was Tom Little who... was just outstanding and totally professional. In no time he identified the problem and walk me through the process to show me want was wrong and the fix that would be needed. He had to backorder a part which should come in a couple of days and then get me back online. Tom did a great job and I wish all companies had employees like Tom. If I have problems in the future I know where to go.ThanksGilDaytona Beachread more
Marsha Bradbury
15:12 14 Sep 22
Tom Little was my service tech for repairs on my heat pump today,his professionalism and knowledge made short work of the problem.He is very... friendly and outgoing,I would recommend him to anyone. Outstanding Representative of AquaCal.read more
Kathryn Gates- Skipper
16:44 13 Sep 22
We had our AquaCal Pool Heat Pump repaired today...and just in time as the 7 year warranty was due to expire in 2 months. We waited for almost a week... for them to get us on the schedule, as they are very busy, which is a good thing for a business in Florida to thrive; it was well worth the wait-as our service today was EXCELLENT. Tom Little was not only knowledgeable, he was very friendly and courteous.Thank you,Kat & Charles SkipperMarine Corps & Army VeteransLake Wales, FLread more
Mike Nowlin
16:49 09 Sep 22
Tom Little did a great job. He called ahead and was on time. He knew the problem right away and replaced the needed part. He checked his phone and... confirmed my warranty covered everything. Great job, Tom. I appreciate your great service.read more
Keith Hartnett
17:55 08 Sep 22
Thanks Jeff Cameron from AquaCal for fixing our heat pump. Appreciate the professional service and knowledge of your product. 
Daniel Herche
19:08 31 Aug 22
Just had a brand new TropiCal Heat Pump installed. From the start the heater was not heating the water. Called AquaCal on a Friday and a technician... was dispatched the following Monday. He diagnosed the problem to be a bad heat exchange valve. Was back on Wednesday and fixed the heat pump. Excellent and professional customer service.read more
Paul Toscano
13:23 30 Aug 22
Great service by Jeff C. and Aquacal.They fixed my issue and were on time and courteous. Our technician was professional and knowledgeable. I highly... recommend Aquacal!read more
Jean T
20:19 29 Aug 22
Jeff was excellent! He clearly knew the equipment and diagnosed the problem in 5 minutes, fixed it in 25. If we ever have need of another heat pump... this will be our go to equipment and company. Thank you!read more
Chris Mitchell
17:14 23 Aug 22
Jeff C. from Aquacal was responsive, professional, competent (fixed the heat pump quickly), and helpful with additional advice. All in all a great... experience.read more
Steve Kulpa
12:53 15 Aug 22
Jeff, technician came out, did the troubleshoot, fixed the problem! Perfect. No issues. Highly recommend. 
Jim Deveau
15:38 11 Aug 22
Ken Schroer is a consummate professional technician, extremely knowledgeable on every facet of this aquacal chiller/ heater unit, my highest rating. 
Shanel MAldero
20:04 09 Aug 22
Heater stopped working and I reached out to company. From the beginning the process was very easy and everyone I spoke with is professional and... helpful. The service rep came to my home and was amazing and very knowledgeable. Was prepared and had the heater working in less than 20 minutes. Explained everything to me and was professional from start to finish. Would highly recommend this product and their service.read more
Ivo and Courtney Matos
14:09 05 Aug 22
We called AquaCal and they scheduled someone a day later. It was amazing how fast the process was. Jeff came to the house and he was fantastic! He... took his time explaining the issue. He went above and beyond. We highly recommend using AquaCal and we can't thank you enough, Jeff!read more
Tom Larochelle
13:21 04 Aug 22
Jeff was very helpful in the repair process and got everything working very quickly.I appreciate the time he spent with me explaining the entire... process and offering feedback on operating things more effectively.read more
seth m
17:47 02 Aug 22
Amazing service by Jeff Cameron - the Service rep in my area. Efficient, fast and professional. Great experience! 
Terry Quattlebaum
19:11 01 Aug 22
Had a new TropiCal installed this spring under warranty after the one installed last spring had a catastrophic failure. The new TopiCal began leaking... from the outlet pipe so I contacted AquaCal AutoPilot today, (8/1/22), at 10:46am and at 1:45pm Jeff Cameron came to my home and fixed the New unit. Jeff is a kind and couteous man and did a no B.S. repair job. He also upgraded to the latest SW release.The customer service from AquaCal AutoPilot is top notch. I will puchase another pool component from them.read more
Rodney Cullison
21:46 28 Jul 22
on arriving John Greenfield service rep. was honest and said our heat pump was still under warranty, and the person who installed said it was out of... warranty. Will call you guys again! Thank you.read more
Robert krug
17:40 28 Jul 22
Hi , I was Having problems with my Aquacal Areotemp pool heat pump. Through extensive research on my own I could not find why my heater would not... work. After throwing Some inexpensive parts at it and getting no where I Decided to call Aquacal Directly and just wait for someone to pick up. I was on hold for a while but in the end it was worth the wait. I spoke with Tenija Gammage and explained to her my problem and she seemed to think it was my control panel but she said let transfer you to my Senior Teck which was John Greenfeild. Got intouch with him he told me to do a few things with the buttons which did not work. Had me take apart the control board and some unplugging as I did and Bingo it was the control tape that must have been loose and it fixed the problem. There are some people is the world that are will to help or give advise and that’s from fluoride to Ny. Thank you Teniga and John for your help and God Bless. Robert Krug.read more
Matt Luczejko
16:23 19 Jul 22
Our pool heater screen went blank. We called on Monday to try to buy the part. They said the part was on backorder and didn't know when it would... come in.Like magic we woke up Tuesday morning to John Greenfield installing the new screen😮That's crazy good service so we had to write a review. Thanks guys!read more
Dawn Lattuca
14:03 18 Jul 22
Steve G. serviced my pool heater 2019 and today. He was amazing! Timely, professional, personable, explained each step, did a thorough repair,... checked out the rest of the unit, and gave me great tips to extend the life of the heater. The company itself was professional, courteous, and scheduled my appointment ASAP. Highly recommend Steve G. and the company!read more
gary crawford
16:38 17 Jul 22
when i made aquacal aware that a warranty service call did not go as well as i hoped, they seized the opportunity to satisfy me. within 48 hrs, the... lead tech john had worked on my unit and rectified all of my concerns. thank you aquacal for a job well done.read more
Colin Scheriff
10:37 15 Jul 22
I was very happy with the service call I just had. My 4 year old heat pump stopped working, and when I contacted my pool company they told me it was... under warranty and had me call aquacal. Jeff came out the next week and seemed to know everything there is about pool equipment! He had it fixed in no time, did some additional preventative maintenance, and was out of here in less than an hour. I was charged for the service but parts were warrantied, so it was something like $225 for the initial repair labor and an additional $75 for the preventative maintenance. He explained the process and costs clearly before doing the work so I'm comfortable I got a good deal. Thanks, Jeff and team!read more
Ken Shevlin
14:48 13 Jul 22
Jeff C. was professional, informative, and welcomed any questions. He had the unit repaired in short time. He even gave me a few tips to keep... everything running properly. I was very impressed. We do not see much of that anymore in recent times. Thanks again Jeff!read more
Edward Condon M.D.
18:10 06 Jul 22
Aquacal paid prompt attention to my call for a repair to my pool heater. Unlike many companies Aquacal answered my call, book a repair visit and... gave me an appoint which was actually kept. The repair was successful and I would consider Aquacal products since they supply something which is rare i.e. EXCELLENT PRODUCT SUPPOER> Steve G was an excellent representative of y our company e condonread more
Alex Koch
14:16 06 Jul 22
OUTSTANDING customer service. Jeff Cameron, the tech, was everything you would want in a technician. He was punctual, efficient, informative and... professional in every step of the way. He was able to quickly diagnose the issue and make the appropriate repairs. He also made suggestions to improve the overall performance of the heater. Thank you again, Jeff, for a great service experience.read more
Robert Hill
12:19 06 Jul 22
We have enjoyed our AquaCal Pool Heat Pump for over 10 years now and have only needed 2 service calls. The first was 5 years ago for a broken digital... display and the second was July 5, 2022, to replace a malfunctioning water temperature sensor. Both repairs were expertly made by Steve G who diagnosed each problem within seconds and replaced each item within minutes. Steve also took the time to thoroughly check the heat pump for any hidden problems, patiently answer all of our questions and make suggestions that would help our pool retain the heat the pump was providing. In short, a great product and service second to none!read more
Kelly Janian
00:32 05 Jul 22
Jeff called ahead, was on time, professional & replaced the heater display panel! Pool is nice & warm! 
Joe Bellucci
18:46 30 Jun 22
Just had a service call with Jeff Cameron was very pleased with information provided and with the service received. 
Frederick Banty
13:39 30 Jun 22
We were very impressed with prompt and expert service of rep Dan Kelly. Very professional. 
Rick
11:24 30 Jun 22
I wrote to your company to get information about a unit I bought used, on Craigs List. I was relieved (and surprised and very grateful) when Barry... Brown wrote back. While my unit was obsolete and almost every part was discontinued, he answered several e-mails, sent me a manual, and was extremely helpful throughout several subsequent emails.When I finally got everything hooked up, the unit, to my amazement, worked well and continues to work well. When even an antique obsolete unit continues to work perfectly, that just proves how well they were made in the first place.Your products AND your customer service are phenomenal!read more
Patricia Baker
22:35 29 Jun 22
I'm so glad I purchased the aquacal chiller. a piece of it malfunctioned, I called, they immediately acknowledged my warranty, sent Jack out to fix... it, he got it fixed within an hour or so, educating me the whole time and made sure it was working before he left. I appreciate the customer service!read more
Rick Wheeler
20:24 29 Jun 22
If you are undecided which heat pump to purchase, THIS IS THE ONE! I was really impressed with the timeliness, fast response and professional... communication when I requested service and I was even more impressed when the technician arrived. Jeff Cameron was awesome! He called before he arrived (when he said he would), spoke about how much he enjoyed working for Aquacal and how much he believed in their products. He explained exactly what was going on, repaired it quickly, checked the whole unit out and then with a smile and a quick humorous disclaimer, said he hoped to never see me again. Professionalism, quick response and a sense of humor, it doesn't get much better than that. Well, enough of this, I am jumping in the pool!read more
Geoff Maw
19:54 28 Jun 22
Jeff Cameron came out today to service our heat pump. He was professional, worked quickly, explained my issues and fixed the unit in record time. He... was awesome. Thanks Jeff!read more
ted M
19:52 26 Jun 22
Michael Breen
18:51 26 Jun 22
I have a 2014 pentair ultra temp heat pump that Dan Kelly from AquaCal came and serviced. Dan was on time and methodical trouble shot the bad valve.... Dan was extremely professional and skilled. I would highly recommend AquaCal.read more
Adrian Pincever
14:07 23 Jun 22
Clark Dumornay
18:46 21 Jun 22
the service dept is amazing. Manager Barry is very professional and understanding, he stayed in contact with me through my three week ordeal and the... field engineers Steve and Tom were great in solving my problem. And last Mark H. thank you for your compassion ,understanding and follow thru .To Aquacal AutoPilot with employees like them you deserve a 5 stars in customer satisfaction from me.Thank you.read more
Joe Dargie
18:06 21 Jun 22
Just wanted to share the great experience I had..once back 4 years ago and again this past week. I was pleased that the same tech Jeff came back..he... knew the history with our system. First time..he replaced full compressor 4 years ago a month after I had it installed and havent had a problem until a recent temp sensor issue..I called they came out 10 days later. Jeff did a great job as alwaysread more
Don Moza
13:38 17 Jun 22
Today we had the pleasure of Tony Ros servicing our AquaCal Heat Pump. Tony was punctual, knowledgeable and provided fast and efficient service with... excellence. We love this company and their products.read more
Sean Duffy
13:59 15 Jun 22
Their service technician (Jeff C.) came to my home in Ashburnham, MA on 6/2/22 to fix our heater. They arrived when I was told to expect him, they... did not need me to be there, they kept me informed via phone, isolated the problem, rectified the issue and did so under warranty. When they were done, they called me to inform me what work was performed and that I would not owe anything. I arrived home that evening to find my pool warming up and my family & I have been enjoying it ever since. I cannot say enough good about the service that I received from Aquacal and Jeff. C.Thank you all VERY much!read more