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4 EASY STEPS TO FIX YOUR AQUACAL SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR AQUACAL SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

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2. Get Answers

Our Customer Support Team will troubleshoot with you

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3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

MEET YOUR TEAM

CUSTOMER REVIEWS

Robert P
Robert P
20:02 04 Jun 24
Had a high water temp error in my aqua cal pool Heat pump. Called CS and was told it would be 2-3 days and someone would contact me to set up... service. The next day I get a call from Fabian Suarez and he will be by in 20 minutes to fix the unit. Fabian showed up on time and quickly fixed the problem. It was under warranty so there was no charge. This is how service is suppose to work. You have a life-time customer.read more
Ron Zelle
Ron Zelle
17:54 04 Jun 24
We purchased SQ145 from our local pool company Family Pools in early May after 3 weeks of use the display became unresponsive. Jeff Cameron their... service rep. repaired the unit on 06/04 and apologized for the early failure. Jeff was very efficient in getting the unit repaired and thoroughly checked out. Jeff answered all my questions as well.read more
Bryan Kurzman
Bryan Kurzman
17:44 03 Jun 24
Working with AquaCal was great; service rep Jeff Cameron is outstanding
Robert J. Spear
Robert J. Spear
19:59 22 May 24
I called to request a repair on my aqua cal pool heater. Today Service Rep Tom Little showed up and quickly went to work to diagnose the problem. He... replaced the broken part and also tested all other elements of the heater. He was professional and extremely knowledgeable.read more
kathy L spealman
kathy L spealman
21:23 15 May 24
The Service Representative Kevin Hollins was very professional, friendly and arrived on time. He explained everything that I could understand. I... can't say enough on how great he was.read more
Nicole C. Green
Nicole C. Green
17:26 14 May 24
Josh Fort came out to provide my pool heater with a new compressor. Called in advance, on time, and we are up and running again. Thank you!
John Rodak
John Rodak
19:07 01 May 24
AquaCal Field Service Rep “John Greenfield” had a timely response to a warranty call today. He was professional, friendly and efficient with the... job. He also took the time to explain what the service would consist of and demonstrated the equipment operational updates. Great experience.read more
John Bogosian
John Bogosian
17:49 30 Apr 24
Quick Response, Friendly and professional. Highly recommend The product and The service from the team and Jeff Cameron, specifically.
Charley Carpenter
Charley Carpenter
18:30 25 Apr 24
Tom has been by a couple times over the years for service and is always friendly, punctual and does high quality work.
David Dill
David Dill
14:38 25 Apr 24
Tom was amazing! So nice and was on time. Very friendly and repaired my unit quickly. Outstanding service!
Don Skinner
Don Skinner
14:43 24 Apr 24
Tom Little provided outstanding support rapidly diagnosing and replacing the affected hardware in my AquaCal pool heater. He also updated the... software, provided instructions for the operational changes and made suggestions regarding periodic maintenance. I was very pleased with the outcome.read more
Keith Snode
Keith Snode
16:31 23 Apr 24
Tom came to our home in Oakland to service a problem with our AquaCal pool heater. He was awesome. Took care of everything, cleaned it up, and got... everything back in top notch order. Thank you for doing such an great job!read more
WILLIAM HOSE
WILLIAM HOSE
23:58 14 Apr 24
Tom was great. He quickly diagnosed the initial problem and a potential secondary problem, repaired those issues, and had the heater up an running in... no time.read more
Paul Munsie
Paul Munsie
15:05 13 Apr 24
Tom Little was our repairman. He came out as planned, called before he arrived and promptly fixed our sensor issue. He did a fabulous job. Was quick... and neat and communicated with us.read more
Fadela D
Fadela D
13:25 12 Apr 24
We have a pool pump/heater system. There was a component that failed and aquacal sent a technician out immediately. The technician Tom Little was... awesome, fixed the pump and was able to get it running in no time. He was punctual, friendly, knowledgeable and got the job done quickly.read more
Charles Berniol
Charles Berniol
12:30 09 Apr 24
Fabian came today to repair my heat pump. Was professional, Prompt courteous and completed repair quickly.
Maryann Senecal
Maryann Senecal
16:43 08 Apr 24
Tom L. arrived promptly and quickly diagnosed our issue. He was very knowledgeable and personable. Thanks, Tom! Great customer service from... company all around from initial phone call to completion of service.read more
Rodney Goff
Rodney Goff
14:50 29 Mar 24
Tom completed WO26087 to repair my heat pump for my pool. He called ahead, knew the problem and resolved it quickly. He did a great job!
David Betten
David Betten
18:18 28 Mar 24
Tom L did a great job when he came out and serviced our heater/cooler. He took his time explaining the issues and best practices going forward*****
Scott Dean
Scott Dean
16:32 14 Mar 24
Called about an issue with our Aquacal heat pump. They came out in just a couple of days and quickly fixed the problem. Juan Montoya was great and... kindly took the time to explain the problem and how he fixed it. The parts he needed were on his truck which was amazing. We have never had a heat pump for a pool. He also answered our questions on how best to operate our heat pump. Thanks Juan!!!read more
Gene McCaffrey
Gene McCaffrey
21:06 12 Mar 24
Our pool heater stopped working 2 days before our guests were to arrive. I called AquaCal was initially told it would take 3-4 days to have a tech... come out. I explained that it was important that the pool was working since several guests were arriving in 2 days. Within hours I received a call from aqua-cal scheduling the technician for the next. The tech, Tom L., arrived on time and was terrific. He explained everything he was doing and why the problem occurred. It was obvious to me that Tom was well trained in making repairs and customer satisfaction. Very happy to give this Company 5 stars.read more
Greg Mccullough
Greg Mccullough
13:54 09 Mar 24
Immediate, friendly service, thorough instructions. Thank you, Pete!
Papa Miguel
Papa Miguel
20:49 07 Mar 24
AquaCal truly stands behind their product, best warranty and service I’ve ever experienced with a heat pump company.
Doug Johnson
Doug Johnson
13:05 06 Mar 24
Tom solved our problem with the Heat Pump only a day or two after I called AquaCal - friendly and comprehensive with his explanation of the new... sensors and the updated operating system. Thanks.read more
Fred Austin
Fred Austin
19:13 04 Mar 24
Tom was great. He came to our home 1 day after for calling about a problem with our pool heater. He quickly troubleshot the problem and replaced a... temperature sensor and capacitor to get us back working in quick order. Very nice, diligent and knowledgeable guy. Thanks for the service.read more
Ed Koplin
Ed Koplin
17:26 27 Feb 24
My pool heater is almost 6-years old. It has been trouble-free. So when a sensor just failed and the heater needed a part, I got out my credit card... and called them. Wayne in parts, informed me that parts were under a 7-year warranty and he'd be shipping out the part free-of-charge. No problem, no hassle, great customer service. I just wish Wayne worked at Ford...LOLread more
Paul Huchro
Paul Huchro
02:25 24 Feb 24
The service rep, Tom, was here on time; was very professional, diagnosed the problem and fixed our pool heater with parts that were on his... truck...very informative and helpful, highly recommend.read more
megan Carlson
megan Carlson
16:05 22 Feb 24
I want to give John Greenfield a great review he saved my day. We had company flying in from up north and they wanted to use the pool so bad but my... heater all of a sudden stopped working. I called AquaCal and the next day John called and said he was on his way to come see what happened. He was so nice and professional. He had my heater up in running in 15 mins. Thank you so much John it’s going to be a great visit when my company lands. I hope I can have John Greenfield in the future if I ever do have problems again.read more
Baldo Scassellati Sforzolini
Baldo Scassellati Sforzolini
20:39 19 Feb 24
Tom Little, the AquaCal Vero Beach service representative, provided exceptional service for my pool Heat Pump. Very knowledgeable and professional.... Highly recommendedread more
Judi Boshell
Judi Boshell
16:01 19 Feb 24
Tom Little came out and replaced the mother board on our aqua cal pool heater. He was quick and polite. He came out within the three day window.The... heater is working fine again. Thank you.I would like to add a second review for Tom Little. We had another issue with our pool heater a few days ago. Tom came out immediately. He was so polite and helpful. He found the problem right away and was able to take care of it.Thank you so much.read more
Marshall Warner
Marshall Warner
19:33 16 Feb 24
AquaCal Service Representative Tom Little was very knowledgeable, professional & friendly and fixed everything in a timely fashion.
Pam Burton
Pam Burton
23:14 12 Feb 24
Tom Little was excellent. Analyzed the problem. Explained what was to be done and went to work. Easy peasy! My only issue was that NO ONE called... to say he was coming. Luckily I was home.The installation was today and again it couldn't have gone better. I'm happy to report someone from the company had called me more than a week ago to say they were coming. Then the technicians called when they were on their way. Tom was great and his associates, JayCee and Roger were also very professional. They explained everything very thoroughly and well. Thanks! Pam Burtonread more
tony dandrea
tony dandrea
20:36 07 Feb 24
Shawn our Tech was Great on Time and Really Knows His Stuff ! AquaCal has been Outstanding in there service Highly Recommend this Company AquaCal
Russ Walker
Russ Walker
14:36 29 Jan 24
Josh, was punctual, extremely knowledgeable and fixed our heater perfectly after he completed his extensive diagnosis. We thought the problem was our... fan motor. Not so. A capacitor and two water sensors were out. If Josh is your service man, you are in super capable hands. And what a nice guy too. He actually took the time to explain to me what he was doing and why. Once the unit was fixed, he checked the pool water temps and the flow. He suggested to us a timeline maintenance program which will help us too. I maintain my own pool, so this is definitely good info. We've lived here 12 years now and we are so grateful for this type of treatment. So glad this went so well. You will be too, I'm sure. Thanks again Josh. Russ and Juliaread more
Matthew Marcante
Matthew Marcante
14:13 28 Jan 24
Amazing service and fixed the pool heater in only a few hours. Will call again for any future issues!
Gerald Silver
Gerald Silver
16:24 21 Jan 24
AquaCal came out the next day when I called in for warranty service. Tom Little arrived at exactly 8am which was to the minute when he said he would... arrive. He quickly diagnosed the issue with my pool heater and had it fixed within minutes. This was by far the best service, especially for a warranty issue that I have ever experienced. I highly recommend Aquacal.read more
Glenna Rufca
Glenna Rufca
16:10 18 Jan 24
Tom Little, our service reprentative was excellent. Arrived on time, fixed the problem, tested the pool heater efficiently. Great service. I... recommend Aqua Cal and Tom Littleread more
Albert Corchuelo
Albert Corchuelo
18:39 16 Jan 24
Dan Kelly was fantastic! He serviced our AquaCal Heatwave SuperQuiet, which hadn’t been working for a few years, and quickly diagnosed the problem.... The unit had a defective temperature sensor and capacitor. He replaced both and taught me how to keep the unit working for a few more years, saving me money and making me a more educated customer. I am truly grateful for his advice.read more
Claire Donovan
Claire Donovan
21:16 29 Dec 23
We have two AquaCal older units for our community pool and one recently stopped working. Tom Little came out troubleshoot and immediately provided us... with his diagnosis that the unit needed a new fan control switch. He replaced our fan control switch on the spot so our pool could be up and running for our community. He also provided myself and my colleague with edification about the unit and the needs of these units. Outstanding customer service and technical knowledge. Thank you so much Tom for all you accomplished for our community today.Bent Pine Condominium AssociationPool Committee ChairVero Beach, Floridaread more
Lisa Phillips
Lisa Phillips
17:45 29 Dec 23
Tom Little serviced our heater and was exceptional. He walked us through everything he was doing and reviewed all of our options with us. His... consultative approach was clear and we would certainly request he come again when we need additional service.read more
Jim Knapp
Jim Knapp
04:22 27 Dec 23
The Service Representative for the Vero Beach area was timely and excellent. The heater/chiller was not working efficiently, he quickly diagnosed a... faulty capacitor, replaced and offered me some maintenance tips. Excellent service. Thank You!read more
Tracy Bezotte
Tracy Bezotte
20:36 20 Dec 23
Nick came and service my pool heater. He was vary polite and caring to make sure it worked before he left. Also they new it needed to rushed as this... was for a airbnb. They jumped on the so that it was running before the guest arrived. I highly recommend the company to anyone.read more
Kathy Kelly
Kathy Kelly
16:33 19 Dec 23
Exceptional service, prompt, polite, efficient. Could not have asked for more.Thank you Tom Little!!!
Donald Dussing
Donald Dussing
16:56 15 Dec 23
Tim Little was an outstanding service person.
ore pablos
ore pablos
17:14 12 Dec 23
I had Mr. Kevin Hollins service my unit. Polite, helpful, professional informative. This is a class 1 operation and class one Team member
Cassandra C.
Cassandra C.
22:16 11 Dec 23
Timely and professional service from this company-a rare gem in these times. We called on Friday to share our issue and was given time frame for when... a technician would contact us of 1-3 days. This morning received a call from technician Nick that we were next on the list. He arrived as stated and performed the repair, explaining his work and left us with proper instructions. Our pool heat pump is back to 💯. Thanks Nick Chapman for your professionalism and good work ethic, and thank you AquaCal for keeping the customer service standard at such an impressive level. Your phone staff, John in accounting and definitely Nick represent you well, on top of the fact your products are of excellent quality. 5 ⭐️ to you all!!read more
Mark S
Mark S
20:36 11 Dec 23
Tom Little came to service my AquaCal pool heater today. He quickly diagnosed the problem and made the needed repairs. Tom has serviced my AquaCal... heater many times before and has always done a super job!read more
Miss Queue
Miss Queue
17:49 11 Dec 23
Tom Little did an excellent job maintaining our pool heater and provided us with education on how the system works. Much appreciated!
peter parisi
peter parisi
16:25 02 Dec 23
Tom called 8 AM this morning Saturday, December 2 found the issues with my heater and fix it.. I will never use another company other than Aqua Cal... fantastic service.And to top it off , To come on a Saturday. Fantastic serviceThank you Mr.Littleread more
Nick Esposito
Nick Esposito
19:40 01 Dec 23
Tom Little came and serviced our pool heater today. He was thorough and did a great job identifying the problem and solving it. We really... appreciated his professionalism.read more
Cray Little
Cray Little
14:55 30 Nov 23
Tom Little was prompt, professional and efficient. He quickly diagnosed the problem with our AquaCal pool heater and replaced the defective part... within 30 minutes or less. Tom is a personable technician with extensive knowledge of pool heaters. Excellent service.Cray Little (no relation to Tom)read more
Rod
Rod
20:14 29 Nov 23
Service tech was Tom Little. This was my first service visit and it went very well. Tom was efficient, answered my questions and after a few... minutes it was clear he knew the equipment and company. First of all the equipment is high quality but when the service exceeded my expectations you feel good about the initial decision to go with AquaCal. Job well done!read more
Dan Seeley
Dan Seeley
18:05 29 Nov 23
Service Representative, Tom Little quickly corrected the issue we were having with the LED display by replacing it! Tom was very efficient and... friendly!read more
Stephen Luzzi
Stephen Luzzi
19:09 28 Nov 23
Great customer service today by Nick Chapman. Came out within 1 day of reported problem. Inspected pool heater, replaced defective temp sensor,... repaired display door, advised on all aspects of heater maintenance, history of company and products, potential ways to save money. Top notch. Thank you Nick.read more
Michael Andriotis
Michael Andriotis
16:41 21 Nov 23
This is Tuesday, the week of Thanksgiving, we have lots of family and friends coming down to florida to enjoy the holiday swimming in our heated... pool. The pool heater stopped working, We called and Matt B came right away!!!! Not only did he figure out and identify what the problem was in under 10 minutes(Which only a veteran quality technician can do) He had the repairs done immediately. He was fully prepared when he arrived, no separate come back needed. He explained the issues, what the fix was and also things to watch out for. He was Very professional, accurate, quick, knowledgeable and most importantly I would recommend/call Him every time. Thanks again Matt B you really came through for our Thanksgiving, we are thankful for you!read more
Richard Wheeler
Richard Wheeler
17:22 18 Nov 23
Tom Little did a great job. He was on schedule, knowledgeable and neat. I would recommend AquaCal and Tom Little.
Stephen Hatch
Stephen Hatch
21:02 13 Nov 23
My pool heater hasn’t been used in the past couple of years and decided it was time to use it. That was three weeks ago and today I found the people... that know these AquaCal pool heaters inside and out. Being use to calling specialized service companies for air conditioners, hot water tanks and other major home equipment I continued this practice calling a well known Pool Service Company. They came out and told me I needed two parts, a PC Control Board and Display Control Board. These parts were ordered but ended up not being the ones for my AquaCal Pool Heater. I then discovered AquaCal does service their equipment. and I called them and based on what I told them and their knowledge of AquaCal pool heaters gave me the part number I would best need to fix my pool heater. I then ordered the control panel part number they said would work best with my unit. The part was delivered promptly two days later. I then called AquaCal and Josh Fort, the Manufacturer’s Lead Field Service Rep came out checked out my pool heater and installed the latest new control module and one other part he had to get and had my pool heater operating that same morning. My lesson learned....call the Pool Heater Mfg and if it’s AquaCal you are in luck and if it’s a complex issue and you can get Josh Fort, you are on the best path to success.AquaCal is the best,Stephen HatchEstero, Floridaread more
Glenn Kupsch
Glenn Kupsch
18:53 13 Nov 23
Received help from Tom Little and he was super helpful. He resolved a problem with our compressor unit that we were experiencing for a year. He is... super friendly and enjoyed explaining the unit and the issue and future concerns with me.read more
Luiz Castro
Luiz Castro
20:22 12 Nov 23
Normally we write bad reviews, but on this one I want to reward Jeff Cameron, for the outstanding job he did at my Aquacal heater.Thank you
Margaret Tompkins
Margaret Tompkins
16:31 10 Nov 23
My husband was very impressed with the service we received today from Shawn Williams. He recognized the problem with our pool heater quickly and... efficiently solved it. We would gladly recommend, without hesitation, Shawn and the AquaCal company.read more
Jessica Allen
Jessica Allen
16:36 31 Oct 23
Tom Little and Nick serviced our heater today. They showed up when they said they would be here, communicated very clearly, completed the job... quickly. They were respectful and professional. Great service!read more
Michael Cook
Michael Cook
17:57 30 Oct 23
Great customer service! Purchased a house with an inoperable pool heater. Helped me figure out what upgraded control board I needed. In addition,... helped with the ohms spec to test out a senor that also needed to be replaced. Saved me a ton of money & most importantly, it works great!read more
Chrystal Carter
Chrystal Carter
12:55 27 Oct 23
Tom and Nick were on time, knowledgeable and friendly!! Can’t thank them enough!!
Angie Marlow
Angie Marlow
13:01 26 Oct 23
Arrived when they said they would. Friendly and quick service. Thankfully we were under warranty but it was a simple fix and we’re back up and... running. Thank you Tom and Nick!read more
Diane Canino
Diane Canino
21:22 25 Oct 23
Very happy with the service we just received. Matt came out to look at our heater and replaced a weak fan capacitor. He called when he was on his way... and promptly fixed our heater. I would definitely buy another AquaCal pool heater.read more
Steve Pritchard
Steve Pritchard
14:56 24 Oct 23
Fantastic service from Tom LIttle and an associate, explained everything and answered all my questions. Top notch group!
Katherine Burnett Crawford
Katherine Burnett Crawford
17:12 23 Oct 23
Called before arriving. Worked quickly and had parts with them to complete the repair. Explained warranty details well. Gave maintenance tips to... maintain continuing service.read more
James Bray
James Bray
16:38 21 Oct 23
Technician arrived on time. Worked quickly, explained repair and cost. No problems!
J R
J R
10:37 21 Oct 23
Very happy with Tom Little’s service! Very professional and friendly. Gave heads up call and then arrived on time. Rapidly identified the problem and... replaced the broken part. Provided explanation. Heater is working great again. Thanks Tom!!read more
Thomas Funk
Thomas Funk
16:17 20 Oct 23
The guys were extraordinary.. very knowledgeable, helpful. Listened and worked quickly and professionally to fix the problem. Top flight
Jim Hubbard
Jim Hubbard
19:13 19 Oct 23
Could not ask for better service on a warranty repair on pool heater . Called the 800 number . given a work order number and told within 3 days a... repair person would be sent out .On second day Tom Little and Nick arrived and were very professional and knowledgeable , replaced the burnt out controller board and replaced failing start up capacitor . Pool heater back up and running in 20 minutes .read more
Stephen Anderson
Stephen Anderson
23:46 18 Oct 23
Tom was the ultimate professional. Called ahead, arrived on time. Explained the needed repairs, fixed them expertly (including an additional... troubleshooting find). Friendly and definitely 5 star service.read more
Kevin Loftus
Kevin Loftus
21:26 18 Oct 23
Tom Little came by this morning to check why our heater wasn’t working. He was quick to solve the problem and made the repair super quick. He was... pleasant and great to work with. I would highly recommend aquacal and Tom.read more
Luis Vanegas
Luis Vanegas
17:23 18 Oct 23
Matt Bender is a technician with a lot of professionalism and experience in solving our problems to satisfaction. Thanks for his work. This is... definitely a company that I will recommend.read more
Shaun Loveless
Shaun Loveless
14:08 18 Oct 23
Tom and his helper were absolutely amazing. Professional, quick, and extremely helpful 10/10 would highly recommend
Nancy Ristow
Nancy Ristow
17:14 14 Oct 23
Tom Little & Nick very personable. Quick to diagnose problem with pool htr and get it up and running.
Tom Kaludis
Tom Kaludis
15:28 09 Oct 23
Fantastic, Kevin Hollins came this morning and repaired our AQUA CAL unit, replacing our capacitors. Done quick and just a very nice man, from the... West Palm office...Very happy !! Tom Kaludisread more
W S
W S
18:48 06 Oct 23
Dropping quick note of praise for Manufacturer's Service Rep Tom Little and the great folks at AquaCal. Our AqualCal heater is 3 years old and... suffered a failure - it wouldn't turn on.I called the company and a tech was willing to walk me through completion of diagnostics over the phone where we determined a temp sensor likely had failed. The tech's patience with me was appreciated.Tom showed up a couple days later, was courteous and professional. He took the time to explain to me what had happened, replaced those parts that needed replacing and then took the extra time to check out other components that could fail. He didn't have to do any of the extra but it shows what a terrific employee he is. He genuinely cared. He stayed a bit extra to confirm the heater was working properly.AquaCal offers a superior warranty on their products. In a world where things break and people can't be depended on, it's good knowing companies like AquaCal and people like Tom are out there.Many thanks.William ShoresMerritt Island, FLread more
Steve Fleming
Steve Fleming
17:43 06 Oct 23
Aquacal company has been nothing but a pleasure to deal with service man Steve Guzman came to my house today and he was a pleasure also knowledgeable... he fix the unit within minutes.read more
Andrew Bieber (Andy and Carol)
Andrew Bieber (Andy and Carol)
15:57 06 Oct 23
Tom Little and Nick at AquaCal quickly diagnosed the issue and repaired our pool heater. AquaCal followed through with the warranty efficiently. I... highly recommend their company.read more
Betty Longacre
Betty Longacre
19:29 05 Oct 23
I had the best experience with AquaCal. Customer Service rep quickly checked for warranty coverage and said to expect a service call in 3 days. I... got a call the very next morning from repair technician who came out immediately. He resolved my issue quickly and was knowledgeable, kind and respectful. I would highly recommend AquaCal.read more
Warren
Warren
22:23 03 Oct 23
With the upcoming heating season, we experienced some problems with the control panel of our Aquacal pool heat pump, purchased earlier this year.... Although we had the same Aquacal brand heat pump in the pervious 10 years, but the instructions provided with the new pump were insufficient what caused our problem (certain commands require waiting time to execute). Tom Little took care of our problem, and patiently explained in a non-technical language how to correctly operate the pump. Tom answered all our questions and shared his experience with this particular pump model. These days, you can rarely encounter a service person with that degree of professionalism, and coupled with warm personality.read more
Scott Gagnon
Scott Gagnon
14:16 27 Sep 23
The best customer service ever!!!The control panel on my heat pump heater started working intermittently. I called Aqualcal on 9/26/23 around... noontime. On 9/27/23 service tech Jeff Cameron called me around 8:30 am to let me know he was on the way to my house. By 10 am Jeff not only diagnosed the issue, he also finished the repair and gave me some helpful tips. All parts and labor were covered by warranty, no questions asked. I am truly amazed at the quality customer service.read more
Crystal Lucas
Crystal Lucas
18:09 25 Sep 23
Very responsive and came out to look at our issue very promptly. They were very professional and fixed our issue very quickly. Highly recommend them!
Nicole Glaze
Nicole Glaze
13:37 25 Sep 23
Ken has been to our home a few times in SC to address issues with our heater. He’s always so kind, on time and goes above and beyond to ensure our... issue is resolved. Super knowledgeable and thorough in his work.read more
Jeffrey Hoy
Jeffrey Hoy
14:05 23 Sep 23
Tom was great! Got my unit working properly very quickly. Thanks again.
Richard A
Richard A
13:05 20 Sep 23
Jeff is awesome. He is on time, professional, friendly, provides helpful tips, and always goes the extra mile on completeness in his work on my... Aquacal heat pump. He is also a good person. I am 100% happy with Aquacal's products, service, and communications with the company.read more
Janet Rasnake
Janet Rasnake
21:49 19 Sep 23
I would 100% recommend using AquaCal. We called about a pool heater issue and from the first phone contact to resolution of the problem, customer... service was superb. There was an issue with moisture on the display panel, which may have caused some sort of shortage issue. It was replaced without question (since it was still under warranty.) Juan Montoya was our service representative. He was such a great person to help us. He was postive, friendly and efficient. The issue was resolved in less than 30 minutes. Mr. Montoya explained the issue to me and enouraged me to call with any further issues. This experience gets an A+ all the way around.read more
Brian McSweeney
Brian McSweeney
18:10 19 Sep 23
I’m in MA. Jeff Cameron came out to my property and had the heater up and running in no time. He was very informative and even set up my poolsync... system, giving me remote access to my heater and chlorine generator.Thanks Jeff!read more
Thomas Hensley
Thomas Hensley
16:04 17 Sep 23
The technician Andre Edmund was quite knowledgeable, efficient and pleasant. He explained everything to me quite impressive young man, you should be... glad he's working for you! Outstanding job quite pleased thank you again, Thomasread more
David J
David J
17:48 13 Sep 23
I experienced terrific customer service from the first call until the next day when the technician arrived and the issue was resolved. I did not... consider customer service when I chose the AquaCal, but I won't choose any other brand going forward because of this experience. Great job and thank you.read more
Patrick Love
Patrick Love
18:08 09 Sep 23
Just had Tom Little fix my chiller and he did a great job! He was on time, very personable and explained what he was doing and why he did it. Thanks!!
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CUSTOMER REVIEWS

Robert P
Robert P
20:02 04 Jun 24
Had a high water temp error in my aqua cal pool Heat pump. Called CS and was told it would be 2-3 days and someone would contact me to set up... service. The next day I get a call from Fabian Suarez and he will be by in 20 minutes to fix the unit. Fabian showed up on time and quickly fixed the problem. It was under warranty so there was no charge. This is how service is suppose to work. You have a life-time customer.read more
Ron Zelle
Ron Zelle
17:54 04 Jun 24
We purchased SQ145 from our local pool company Family Pools in early May after 3 weeks of use the display became unresponsive. Jeff Cameron their... service rep. repaired the unit on 06/04 and apologized for the early failure. Jeff was very efficient in getting the unit repaired and thoroughly checked out. Jeff answered all my questions as well.read more
Bryan Kurzman
Bryan Kurzman
17:44 03 Jun 24
Working with AquaCal was great; service rep Jeff Cameron is outstanding
Robert J. Spear
Robert J. Spear
19:59 22 May 24
I called to request a repair on my aqua cal pool heater. Today Service Rep Tom Little showed up and quickly went to work to diagnose the problem. He... replaced the broken part and also tested all other elements of the heater. He was professional and extremely knowledgeable.read more
kathy L spealman
kathy L spealman
21:23 15 May 24
The Service Representative Kevin Hollins was very professional, friendly and arrived on time. He explained everything that I could understand. I... can't say enough on how great he was.read more
Nicole C. Green
Nicole C. Green
17:26 14 May 24
Josh Fort came out to provide my pool heater with a new compressor. Called in advance, on time, and we are up and running again. Thank you!
John Rodak
John Rodak
19:07 01 May 24
AquaCal Field Service Rep “John Greenfield” had a timely response to a warranty call today. He was professional, friendly and efficient with the... job. He also took the time to explain what the service would consist of and demonstrated the equipment operational updates. Great experience.read more
John Bogosian
John Bogosian
17:49 30 Apr 24
Quick Response, Friendly and professional. Highly recommend The product and The service from the team and Jeff Cameron, specifically.
Charley Carpenter
Charley Carpenter
18:30 25 Apr 24
Tom has been by a couple times over the years for service and is always friendly, punctual and does high quality work.
David Dill
David Dill
14:38 25 Apr 24
Tom was amazing! So nice and was on time. Very friendly and repaired my unit quickly. Outstanding service!
Don Skinner
Don Skinner
14:43 24 Apr 24
Tom Little provided outstanding support rapidly diagnosing and replacing the affected hardware in my AquaCal pool heater. He also updated the... software, provided instructions for the operational changes and made suggestions regarding periodic maintenance. I was very pleased with the outcome.read more
Keith Snode
Keith Snode
16:31 23 Apr 24
Tom came to our home in Oakland to service a problem with our AquaCal pool heater. He was awesome. Took care of everything, cleaned it up, and got... everything back in top notch order. Thank you for doing such an great job!read more
WILLIAM HOSE
WILLIAM HOSE
23:58 14 Apr 24
Tom was great. He quickly diagnosed the initial problem and a potential secondary problem, repaired those issues, and had the heater up an running in... no time.read more
Paul Munsie
Paul Munsie
15:05 13 Apr 24
Tom Little was our repairman. He came out as planned, called before he arrived and promptly fixed our sensor issue. He did a fabulous job. Was quick... and neat and communicated with us.read more
Fadela D
Fadela D
13:25 12 Apr 24
We have a pool pump/heater system. There was a component that failed and aquacal sent a technician out immediately. The technician Tom Little was... awesome, fixed the pump and was able to get it running in no time. He was punctual, friendly, knowledgeable and got the job done quickly.read more
Charles Berniol
Charles Berniol
12:30 09 Apr 24
Fabian came today to repair my heat pump. Was professional, Prompt courteous and completed repair quickly.
Maryann Senecal
Maryann Senecal
16:43 08 Apr 24
Tom L. arrived promptly and quickly diagnosed our issue. He was very knowledgeable and personable. Thanks, Tom! Great customer service from... company all around from initial phone call to completion of service.read more
Rodney Goff
Rodney Goff
14:50 29 Mar 24
Tom completed WO26087 to repair my heat pump for my pool. He called ahead, knew the problem and resolved it quickly. He did a great job!
David Betten
David Betten
18:18 28 Mar 24
Tom L did a great job when he came out and serviced our heater/cooler. He took his time explaining the issues and best practices going forward*****
Scott Dean
Scott Dean
16:32 14 Mar 24
Called about an issue with our Aquacal heat pump. They came out in just a couple of days and quickly fixed the problem. Juan Montoya was great and... kindly took the time to explain the problem and how he fixed it. The parts he needed were on his truck which was amazing. We have never had a heat pump for a pool. He also answered our questions on how best to operate our heat pump. Thanks Juan!!!read more
Gene McCaffrey
Gene McCaffrey
21:06 12 Mar 24
Our pool heater stopped working 2 days before our guests were to arrive. I called AquaCal was initially told it would take 3-4 days to have a tech... come out. I explained that it was important that the pool was working since several guests were arriving in 2 days. Within hours I received a call from aqua-cal scheduling the technician for the next. The tech, Tom L., arrived on time and was terrific. He explained everything he was doing and why the problem occurred. It was obvious to me that Tom was well trained in making repairs and customer satisfaction. Very happy to give this Company 5 stars.read more
Greg Mccullough
Greg Mccullough
13:54 09 Mar 24
Immediate, friendly service, thorough instructions. Thank you, Pete!
Papa Miguel
Papa Miguel
20:49 07 Mar 24
AquaCal truly stands behind their product, best warranty and service I’ve ever experienced with a heat pump company.
Doug Johnson
Doug Johnson
13:05 06 Mar 24
Tom solved our problem with the Heat Pump only a day or two after I called AquaCal - friendly and comprehensive with his explanation of the new... sensors and the updated operating system. Thanks.read more
Fred Austin
Fred Austin
19:13 04 Mar 24
Tom was great. He came to our home 1 day after for calling about a problem with our pool heater. He quickly troubleshot the problem and replaced a... temperature sensor and capacitor to get us back working in quick order. Very nice, diligent and knowledgeable guy. Thanks for the service.read more
Ed Koplin
Ed Koplin
17:26 27 Feb 24
My pool heater is almost 6-years old. It has been trouble-free. So when a sensor just failed and the heater needed a part, I got out my credit card... and called them. Wayne in parts, informed me that parts were under a 7-year warranty and he'd be shipping out the part free-of-charge. No problem, no hassle, great customer service. I just wish Wayne worked at Ford...LOLread more
Paul Huchro
Paul Huchro
02:25 24 Feb 24
The service rep, Tom, was here on time; was very professional, diagnosed the problem and fixed our pool heater with parts that were on his... truck...very informative and helpful, highly recommend.read more
megan Carlson
megan Carlson
16:05 22 Feb 24
I want to give John Greenfield a great review he saved my day. We had company flying in from up north and they wanted to use the pool so bad but my... heater all of a sudden stopped working. I called AquaCal and the next day John called and said he was on his way to come see what happened. He was so nice and professional. He had my heater up in running in 15 mins. Thank you so much John it’s going to be a great visit when my company lands. I hope I can have John Greenfield in the future if I ever do have problems again.read more
Baldo Scassellati Sforzolini
Baldo Scassellati Sforzolini
20:39 19 Feb 24
Tom Little, the AquaCal Vero Beach service representative, provided exceptional service for my pool Heat Pump. Very knowledgeable and professional.... Highly recommendedread more
Judi Boshell
Judi Boshell
16:01 19 Feb 24
Tom Little came out and replaced the mother board on our aqua cal pool heater. He was quick and polite. He came out within the three day window.The... heater is working fine again. Thank you.I would like to add a second review for Tom Little. We had another issue with our pool heater a few days ago. Tom came out immediately. He was so polite and helpful. He found the problem right away and was able to take care of it.Thank you so much.read more
Marshall Warner
Marshall Warner
19:33 16 Feb 24
AquaCal Service Representative Tom Little was very knowledgeable, professional & friendly and fixed everything in a timely fashion.
Pam Burton
Pam Burton
23:14 12 Feb 24
Tom Little was excellent. Analyzed the problem. Explained what was to be done and went to work. Easy peasy! My only issue was that NO ONE called... to say he was coming. Luckily I was home.The installation was today and again it couldn't have gone better. I'm happy to report someone from the company had called me more than a week ago to say they were coming. Then the technicians called when they were on their way. Tom was great and his associates, JayCee and Roger were also very professional. They explained everything very thoroughly and well. Thanks! Pam Burtonread more
tony dandrea
tony dandrea
20:36 07 Feb 24
Shawn our Tech was Great on Time and Really Knows His Stuff ! AquaCal has been Outstanding in there service Highly Recommend this Company AquaCal
Russ Walker
Russ Walker
14:36 29 Jan 24
Josh, was punctual, extremely knowledgeable and fixed our heater perfectly after he completed his extensive diagnosis. We thought the problem was our... fan motor. Not so. A capacitor and two water sensors were out. If Josh is your service man, you are in super capable hands. And what a nice guy too. He actually took the time to explain to me what he was doing and why. Once the unit was fixed, he checked the pool water temps and the flow. He suggested to us a timeline maintenance program which will help us too. I maintain my own pool, so this is definitely good info. We've lived here 12 years now and we are so grateful for this type of treatment. So glad this went so well. You will be too, I'm sure. Thanks again Josh. Russ and Juliaread more
Matthew Marcante
Matthew Marcante
14:13 28 Jan 24
Amazing service and fixed the pool heater in only a few hours. Will call again for any future issues!
Gerald Silver
Gerald Silver
16:24 21 Jan 24
AquaCal came out the next day when I called in for warranty service. Tom Little arrived at exactly 8am which was to the minute when he said he would... arrive. He quickly diagnosed the issue with my pool heater and had it fixed within minutes. This was by far the best service, especially for a warranty issue that I have ever experienced. I highly recommend Aquacal.read more
Glenna Rufca
Glenna Rufca
16:10 18 Jan 24
Tom Little, our service reprentative was excellent. Arrived on time, fixed the problem, tested the pool heater efficiently. Great service. I... recommend Aqua Cal and Tom Littleread more
Albert Corchuelo
Albert Corchuelo
18:39 16 Jan 24
Dan Kelly was fantastic! He serviced our AquaCal Heatwave SuperQuiet, which hadn’t been working for a few years, and quickly diagnosed the problem.... The unit had a defective temperature sensor and capacitor. He replaced both and taught me how to keep the unit working for a few more years, saving me money and making me a more educated customer. I am truly grateful for his advice.read more
Claire Donovan
Claire Donovan
21:16 29 Dec 23
We have two AquaCal older units for our community pool and one recently stopped working. Tom Little came out troubleshoot and immediately provided us... with his diagnosis that the unit needed a new fan control switch. He replaced our fan control switch on the spot so our pool could be up and running for our community. He also provided myself and my colleague with edification about the unit and the needs of these units. Outstanding customer service and technical knowledge. Thank you so much Tom for all you accomplished for our community today.Bent Pine Condominium AssociationPool Committee ChairVero Beach, Floridaread more
Lisa Phillips
Lisa Phillips
17:45 29 Dec 23
Tom Little serviced our heater and was exceptional. He walked us through everything he was doing and reviewed all of our options with us. His... consultative approach was clear and we would certainly request he come again when we need additional service.read more
Jim Knapp
Jim Knapp
04:22 27 Dec 23
The Service Representative for the Vero Beach area was timely and excellent. The heater/chiller was not working efficiently, he quickly diagnosed a... faulty capacitor, replaced and offered me some maintenance tips. Excellent service. Thank You!read more
Tracy Bezotte
Tracy Bezotte
20:36 20 Dec 23
Nick came and service my pool heater. He was vary polite and caring to make sure it worked before he left. Also they new it needed to rushed as this... was for a airbnb. They jumped on the so that it was running before the guest arrived. I highly recommend the company to anyone.read more
Kathy Kelly
Kathy Kelly
16:33 19 Dec 23
Exceptional service, prompt, polite, efficient. Could not have asked for more.Thank you Tom Little!!!
Donald Dussing
Donald Dussing
16:56 15 Dec 23
Tim Little was an outstanding service person.
ore pablos
ore pablos
17:14 12 Dec 23
I had Mr. Kevin Hollins service my unit. Polite, helpful, professional informative. This is a class 1 operation and class one Team member
Cassandra C.
Cassandra C.
22:16 11 Dec 23
Timely and professional service from this company-a rare gem in these times. We called on Friday to share our issue and was given time frame for when... a technician would contact us of 1-3 days. This morning received a call from technician Nick that we were next on the list. He arrived as stated and performed the repair, explaining his work and left us with proper instructions. Our pool heat pump is back to 💯. Thanks Nick Chapman for your professionalism and good work ethic, and thank you AquaCal for keeping the customer service standard at such an impressive level. Your phone staff, John in accounting and definitely Nick represent you well, on top of the fact your products are of excellent quality. 5 ⭐️ to you all!!read more
Mark S
Mark S
20:36 11 Dec 23
Tom Little came to service my AquaCal pool heater today. He quickly diagnosed the problem and made the needed repairs. Tom has serviced my AquaCal... heater many times before and has always done a super job!read more
Miss Queue
Miss Queue
17:49 11 Dec 23
Tom Little did an excellent job maintaining our pool heater and provided us with education on how the system works. Much appreciated!
peter parisi
peter parisi
16:25 02 Dec 23
Tom called 8 AM this morning Saturday, December 2 found the issues with my heater and fix it.. I will never use another company other than Aqua Cal... fantastic service.And to top it off , To come on a Saturday. Fantastic serviceThank you Mr.Littleread more
Nick Esposito
Nick Esposito
19:40 01 Dec 23
Tom Little came and serviced our pool heater today. He was thorough and did a great job identifying the problem and solving it. We really... appreciated his professionalism.read more
Cray Little
Cray Little
14:55 30 Nov 23
Tom Little was prompt, professional and efficient. He quickly diagnosed the problem with our AquaCal pool heater and replaced the defective part... within 30 minutes or less. Tom is a personable technician with extensive knowledge of pool heaters. Excellent service.Cray Little (no relation to Tom)read more
Rod
Rod
20:14 29 Nov 23
Service tech was Tom Little. This was my first service visit and it went very well. Tom was efficient, answered my questions and after a few... minutes it was clear he knew the equipment and company. First of all the equipment is high quality but when the service exceeded my expectations you feel good about the initial decision to go with AquaCal. Job well done!read more
Dan Seeley
Dan Seeley
18:05 29 Nov 23
Service Representative, Tom Little quickly corrected the issue we were having with the LED display by replacing it! Tom was very efficient and... friendly!read more
Stephen Luzzi
Stephen Luzzi
19:09 28 Nov 23
Great customer service today by Nick Chapman. Came out within 1 day of reported problem. Inspected pool heater, replaced defective temp sensor,... repaired display door, advised on all aspects of heater maintenance, history of company and products, potential ways to save money. Top notch. Thank you Nick.read more
Michael Andriotis
Michael Andriotis
16:41 21 Nov 23
This is Tuesday, the week of Thanksgiving, we have lots of family and friends coming down to florida to enjoy the holiday swimming in our heated... pool. The pool heater stopped working, We called and Matt B came right away!!!! Not only did he figure out and identify what the problem was in under 10 minutes(Which only a veteran quality technician can do) He had the repairs done immediately. He was fully prepared when he arrived, no separate come back needed. He explained the issues, what the fix was and also things to watch out for. He was Very professional, accurate, quick, knowledgeable and most importantly I would recommend/call Him every time. Thanks again Matt B you really came through for our Thanksgiving, we are thankful for you!read more
Richard Wheeler
Richard Wheeler
17:22 18 Nov 23
Tom Little did a great job. He was on schedule, knowledgeable and neat. I would recommend AquaCal and Tom Little.
Stephen Hatch
Stephen Hatch
21:02 13 Nov 23
My pool heater hasn’t been used in the past couple of years and decided it was time to use it. That was three weeks ago and today I found the people... that know these AquaCal pool heaters inside and out. Being use to calling specialized service companies for air conditioners, hot water tanks and other major home equipment I continued this practice calling a well known Pool Service Company. They came out and told me I needed two parts, a PC Control Board and Display Control Board. These parts were ordered but ended up not being the ones for my AquaCal Pool Heater. I then discovered AquaCal does service their equipment. and I called them and based on what I told them and their knowledge of AquaCal pool heaters gave me the part number I would best need to fix my pool heater. I then ordered the control panel part number they said would work best with my unit. The part was delivered promptly two days later. I then called AquaCal and Josh Fort, the Manufacturer’s Lead Field Service Rep came out checked out my pool heater and installed the latest new control module and one other part he had to get and had my pool heater operating that same morning. My lesson learned....call the Pool Heater Mfg and if it’s AquaCal you are in luck and if it’s a complex issue and you can get Josh Fort, you are on the best path to success.AquaCal is the best,Stephen HatchEstero, Floridaread more
Glenn Kupsch
Glenn Kupsch
18:53 13 Nov 23
Received help from Tom Little and he was super helpful. He resolved a problem with our compressor unit that we were experiencing for a year. He is... super friendly and enjoyed explaining the unit and the issue and future concerns with me.read more
Luiz Castro
Luiz Castro
20:22 12 Nov 23
Normally we write bad reviews, but on this one I want to reward Jeff Cameron, for the outstanding job he did at my Aquacal heater.Thank you
Margaret Tompkins
Margaret Tompkins
16:31 10 Nov 23
My husband was very impressed with the service we received today from Shawn Williams. He recognized the problem with our pool heater quickly and... efficiently solved it. We would gladly recommend, without hesitation, Shawn and the AquaCal company.read more
Jessica Allen
Jessica Allen
16:36 31 Oct 23
Tom Little and Nick serviced our heater today. They showed up when they said they would be here, communicated very clearly, completed the job... quickly. They were respectful and professional. Great service!read more
Michael Cook
Michael Cook
17:57 30 Oct 23
Great customer service! Purchased a house with an inoperable pool heater. Helped me figure out what upgraded control board I needed. In addition,... helped with the ohms spec to test out a senor that also needed to be replaced. Saved me a ton of money & most importantly, it works great!read more
Chrystal Carter
Chrystal Carter
12:55 27 Oct 23
Tom and Nick were on time, knowledgeable and friendly!! Can’t thank them enough!!
Angie Marlow
Angie Marlow
13:01 26 Oct 23
Arrived when they said they would. Friendly and quick service. Thankfully we were under warranty but it was a simple fix and we’re back up and... running. Thank you Tom and Nick!read more
Diane Canino
Diane Canino
21:22 25 Oct 23
Very happy with the service we just received. Matt came out to look at our heater and replaced a weak fan capacitor. He called when he was on his way... and promptly fixed our heater. I would definitely buy another AquaCal pool heater.read more
Steve Pritchard
Steve Pritchard
14:56 24 Oct 23
Fantastic service from Tom LIttle and an associate, explained everything and answered all my questions. Top notch group!
Katherine Burnett Crawford
Katherine Burnett Crawford
17:12 23 Oct 23
Called before arriving. Worked quickly and had parts with them to complete the repair. Explained warranty details well. Gave maintenance tips to... maintain continuing service.read more
James Bray
James Bray
16:38 21 Oct 23
Technician arrived on time. Worked quickly, explained repair and cost. No problems!
J R
J R
10:37 21 Oct 23
Very happy with Tom Little’s service! Very professional and friendly. Gave heads up call and then arrived on time. Rapidly identified the problem and... replaced the broken part. Provided explanation. Heater is working great again. Thanks Tom!!read more
Thomas Funk
Thomas Funk
16:17 20 Oct 23
The guys were extraordinary.. very knowledgeable, helpful. Listened and worked quickly and professionally to fix the problem. Top flight
Jim Hubbard
Jim Hubbard
19:13 19 Oct 23
Could not ask for better service on a warranty repair on pool heater . Called the 800 number . given a work order number and told within 3 days a... repair person would be sent out .On second day Tom Little and Nick arrived and were very professional and knowledgeable , replaced the burnt out controller board and replaced failing start up capacitor . Pool heater back up and running in 20 minutes .read more
Stephen Anderson
Stephen Anderson
23:46 18 Oct 23
Tom was the ultimate professional. Called ahead, arrived on time. Explained the needed repairs, fixed them expertly (including an additional... troubleshooting find). Friendly and definitely 5 star service.read more
Kevin Loftus
Kevin Loftus
21:26 18 Oct 23
Tom Little came by this morning to check why our heater wasn’t working. He was quick to solve the problem and made the repair super quick. He was... pleasant and great to work with. I would highly recommend aquacal and Tom.read more
Luis Vanegas
Luis Vanegas
17:23 18 Oct 23
Matt Bender is a technician with a lot of professionalism and experience in solving our problems to satisfaction. Thanks for his work. This is... definitely a company that I will recommend.read more
Shaun Loveless
Shaun Loveless
14:08 18 Oct 23
Tom and his helper were absolutely amazing. Professional, quick, and extremely helpful 10/10 would highly recommend
Nancy Ristow
Nancy Ristow
17:14 14 Oct 23
Tom Little & Nick very personable. Quick to diagnose problem with pool htr and get it up and running.
Tom Kaludis
Tom Kaludis
15:28 09 Oct 23
Fantastic, Kevin Hollins came this morning and repaired our AQUA CAL unit, replacing our capacitors. Done quick and just a very nice man, from the... West Palm office...Very happy !! Tom Kaludisread more
W S
W S
18:48 06 Oct 23
Dropping quick note of praise for Manufacturer's Service Rep Tom Little and the great folks at AquaCal. Our AqualCal heater is 3 years old and... suffered a failure - it wouldn't turn on.I called the company and a tech was willing to walk me through completion of diagnostics over the phone where we determined a temp sensor likely had failed. The tech's patience with me was appreciated.Tom showed up a couple days later, was courteous and professional. He took the time to explain to me what had happened, replaced those parts that needed replacing and then took the extra time to check out other components that could fail. He didn't have to do any of the extra but it shows what a terrific employee he is. He genuinely cared. He stayed a bit extra to confirm the heater was working properly.AquaCal offers a superior warranty on their products. In a world where things break and people can't be depended on, it's good knowing companies like AquaCal and people like Tom are out there.Many thanks.William ShoresMerritt Island, FLread more
Steve Fleming
Steve Fleming
17:43 06 Oct 23
Aquacal company has been nothing but a pleasure to deal with service man Steve Guzman came to my house today and he was a pleasure also knowledgeable... he fix the unit within minutes.read more
Andrew Bieber (Andy and Carol)
Andrew Bieber (Andy and Carol)
15:57 06 Oct 23
Tom Little and Nick at AquaCal quickly diagnosed the issue and repaired our pool heater. AquaCal followed through with the warranty efficiently. I... highly recommend their company.read more
Betty Longacre
Betty Longacre
19:29 05 Oct 23
I had the best experience with AquaCal. Customer Service rep quickly checked for warranty coverage and said to expect a service call in 3 days. I... got a call the very next morning from repair technician who came out immediately. He resolved my issue quickly and was knowledgeable, kind and respectful. I would highly recommend AquaCal.read more
Warren
Warren
22:23 03 Oct 23
With the upcoming heating season, we experienced some problems with the control panel of our Aquacal pool heat pump, purchased earlier this year.... Although we had the same Aquacal brand heat pump in the pervious 10 years, but the instructions provided with the new pump were insufficient what caused our problem (certain commands require waiting time to execute). Tom Little took care of our problem, and patiently explained in a non-technical language how to correctly operate the pump. Tom answered all our questions and shared his experience with this particular pump model. These days, you can rarely encounter a service person with that degree of professionalism, and coupled with warm personality.read more
Scott Gagnon
Scott Gagnon
14:16 27 Sep 23
The best customer service ever!!!The control panel on my heat pump heater started working intermittently. I called Aqualcal on 9/26/23 around... noontime. On 9/27/23 service tech Jeff Cameron called me around 8:30 am to let me know he was on the way to my house. By 10 am Jeff not only diagnosed the issue, he also finished the repair and gave me some helpful tips. All parts and labor were covered by warranty, no questions asked. I am truly amazed at the quality customer service.read more
Crystal Lucas
Crystal Lucas
18:09 25 Sep 23
Very responsive and came out to look at our issue very promptly. They were very professional and fixed our issue very quickly. Highly recommend them!
Nicole Glaze
Nicole Glaze
13:37 25 Sep 23
Ken has been to our home a few times in SC to address issues with our heater. He’s always so kind, on time and goes above and beyond to ensure our... issue is resolved. Super knowledgeable and thorough in his work.read more
Jeffrey Hoy
Jeffrey Hoy
14:05 23 Sep 23
Tom was great! Got my unit working properly very quickly. Thanks again.
Richard A
Richard A
13:05 20 Sep 23
Jeff is awesome. He is on time, professional, friendly, provides helpful tips, and always goes the extra mile on completeness in his work on my... Aquacal heat pump. He is also a good person. I am 100% happy with Aquacal's products, service, and communications with the company.read more
Janet Rasnake
Janet Rasnake
21:49 19 Sep 23
I would 100% recommend using AquaCal. We called about a pool heater issue and from the first phone contact to resolution of the problem, customer... service was superb. There was an issue with moisture on the display panel, which may have caused some sort of shortage issue. It was replaced without question (since it was still under warranty.) Juan Montoya was our service representative. He was such a great person to help us. He was postive, friendly and efficient. The issue was resolved in less than 30 minutes. Mr. Montoya explained the issue to me and enouraged me to call with any further issues. This experience gets an A+ all the way around.read more
Brian McSweeney
Brian McSweeney
18:10 19 Sep 23
I’m in MA. Jeff Cameron came out to my property and had the heater up and running in no time. He was very informative and even set up my poolsync... system, giving me remote access to my heater and chlorine generator.Thanks Jeff!read more
Thomas Hensley
Thomas Hensley
16:04 17 Sep 23
The technician Andre Edmund was quite knowledgeable, efficient and pleasant. He explained everything to me quite impressive young man, you should be... glad he's working for you! Outstanding job quite pleased thank you again, Thomasread more
David J
David J
17:48 13 Sep 23
I experienced terrific customer service from the first call until the next day when the technician arrived and the issue was resolved. I did not... consider customer service when I chose the AquaCal, but I won't choose any other brand going forward because of this experience. Great job and thank you.read more
Patrick Love
Patrick Love
18:08 09 Sep 23
Just had Tom Little fix my chiller and he did a great job! He was on time, very personable and explained what he was doing and why he did it. Thanks!!
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