4 EASY STEPS TO FIX YOUR AQUACAL SWIMMING POOL HEAT PUMP TODAY!
2. Get Answers
Our Customer Support Team will
troubleshoot with you
3. Schedule Visit
If needed, our Dispatch Team will coordinate a visit that best fits your schedule
4. Fix Heat Pump
Most service calls are completed in one visit!
MEET YOUR TEAM
CUSTOMER REVIEWS
Richard A
13:05 20 Sep 23
Jeff is awesome. He is on time, professional, friendly, provides helpful tips, and always goes the extra mile on completeness in his work on my... Aquacal heat pump. He is also a good person. I am 100% happy with Aquacal's products, service, and communications with the company.read more
Janet Rasnake
21:49 19 Sep 23
I would 100% recommend using AquaCal. We called about a pool heater issue and from the first phone contact to resolution of the problem, customer... service was superb. There was an issue with moisture on the display panel, which may have caused some sort of shortage issue. It was replaced without question (since it was still under warranty.) Juan Montoya was our service representative. He was such a great person to help us. He was postive, friendly and efficient. The issue was resolved in less than 30 minutes. Mr. Montoya explained the issue to me and enouraged me to call with any further issues. This experience gets an A+ all the way around.read more
Brian McSweeney
18:10 19 Sep 23
I’m in MA. Jeff Cameron came out to my property and had the heater up and running in no time. He was very informative and even set up my poolsync... system, giving me remote access to my heater and chlorine generator.Thanks Jeff!read more
Thomas Hensley
16:04 17 Sep 23
The technician Andre Edmund was quite knowledgeable, efficient and pleasant. He explained everything to me quite impressive young man, you should be... glad he's working for you! Outstanding job quite pleased thank you again, Thomasread more
David J
17:48 13 Sep 23
I experienced terrific customer service from the first call until the next day when the technician arrived and the issue was resolved. I did not... consider customer service when I chose the AquaCal, but I won't choose any other brand going forward because of this experience. Great job and thank you.read more
Patrick Love
18:08 09 Sep 23
Just had Tom Little fix my chiller and he did a great job! He was on time, very personable and explained what he was doing and why he did it. Thanks!! 
peter sangiovanni
16:03 08 Sep 23
Using the customer service line did not go as well as I would have hoped. The support person said I would get a call within 2 business days but I did... not and after a week I filled out the service request form and got a call the next day.Now for the 5 star review: I had the pleasure of having Jeff Cameron visit and fix my heater. Knowledgeable, professional and a fantastic representative of your company. Fixed issue, spent the necessary time explaining everything and doing a really thorough job of testing my entire heater. Replace panel and capacitor, explained all the warranties. Fantastic visit, kudos to Jeff Cameron!read more
Denise Reilly
12:22 06 Sep 23
Jeff was AWESOME called and asked if it was ok if he came a little earlier than scheduled. Super polite fixed us right up and even offered a few... suggestions to extend the life of our heater. Can't say enough good things!!!!read more
Tim Prata
14:47 30 Aug 23
Thanks Jeff Cameron for fixing our issue and taking the extra time to answer all my questions and give me a proper orientation on not only my heat... pump but Salt water cell, filter & water maintenance. Great to know there are still technicians like you that care and take the extra time to get things done right for your customers! Couldn't be happier! Thank you!!!read more
Sharene R
13:50 18 Aug 23
Great experience with AquaCal, Tom Little, our tech, was on time, repaired it quickly and answered all our questions. Even took the time to double... check if the part was under warranty to see if we could save some money. Sadly it wasn't but overall an excellent experience. Pool heater is back in business!!read more
Frank DeCarlo
18:35 17 Aug 23
Tom Little was awesome, was knowledgeable and personable. Pleasure to have met him! 
Charles Willoughby
15:21 17 Aug 23
I was unable to figure out how to chill the pool. I had never met a rep from your company. Juan A. Montoya drove all the way out to Miami to help... me. He was helpful, considerate, thoughtful, and provided excellent service. He even went above and beyond and did a quick diagnostic since he wanted to be thorough. I really appreciated his professionalism and positive attitude. I received excellent service from Juan Montoya.read more
Jon Legan
14:25 09 Aug 23
Jeff Cameron again, ftw! Came earlier than expected (but with good notice to us), explained everything, gave us tips for keeping our heater run the... best it can, and was done quick, clean, and friendly. Thanks so much for saving our summer.read more
Snaz Buck
17:45 03 Aug 23
This review is for the service received and not the AquaCal unit itself.I was not very happy when our brand new (never used) heat pump didn't work.... Jeff arrived on time, diagnosed and found the problem quickly. There was no refrigerant due to a leak in a spot which appeared to have had a fix that was performed at the factory. Jeff explained everything and answered all my questions. He fixed the leak and had the heater up and running in about an hour. Great service from Jeff, informative, knowledgeable and professional. Very satisfied with the work done.I am not happy that this heat pump unit ever left the factory.read more
Ken Shevlin
20:20 02 Aug 23
Jeff C. was professional, informative, and welcomed any questions. He had the unit repaired in short time. He even gave me a few tips to keep... everything running properly. I was very impressed. We do not see much of that anymore in recent times. Thanks again Jeff!read more
Daniel B
15:19 01 Aug 23
I have had to call twice since I have owned a salt system manufactured by AutoPilot and the customer service was excellent and figured out both... issues. Also very pleased with the quality of the AutoPilot we have. Thank you for the great service!read more
Eric Kearns (Satori Ryu Karate Canton)
14:55 27 Jul 23
Our heater stopped working so we put in a call and Jeff Cameron was out there the next day to fix it. He was very pleasant and had us up and running... in no time. He has been here before and always does a great job ! Thank youread more
Troy Leonard
15:17 25 Jul 23
Heater/Chiller stopped working came out the next morning and got it working. Excellent customer service which is nearly nonexistent anymore 
Aimee Duquette
10:37 23 Jul 23
We were disappointed to find that our heater stopped working after only using it for a month. Jeff Cameron came out to help us. He was prompt and... personal, and, most importantly, he quickly diagnosed the problem. He explained everything to my husband and did some diagnostics to make sure everything else was all set. He gave my husband a few tips on heating the pool as well.read more
J Chapman
00:38 20 Jul 23
After a little bit of rollercoaster with our heater, Jeff came and went above and beyond to get out heater up and running! Bill came out before hand... to try and get it running. Unfortunately he was only a sales rep but he did try to fix the issue. Since he couldn’t (no fault of his own) he got Jeff to come out the next day.I cannot speak anymore highly of both Bill and Jeff, who were extremely professional and helpful.read more
Julie Baker
21:55 19 Jul 23
Tom Little did a great job servicing our AquaCal heater! Very professional and knowledgeable. Thanks Tom! 
Vincent L. Flowers
23:29 17 Jul 23
Brian is amazing. He was very knowledgeable about the system and very thorough in providing the details I need to manage it. 
Rich Goodhue
20:37 11 Jul 23
We needed a replacement keypad for our T90 heat pump, and Jeff Cameron came out today to take care of our problem. He explained what he was doing... every step of the way, and advised me on ways to get the most out of our heater and how best to maintain it. Really impressed with his expertise, and glad we went with Aquacal.read more
Matthew Callahan
00:08 11 Jul 23
Jeff Cameron was our service technician. His communication was terrific througout the repair. . He was prompt and got us back up and running quickly.... If we need service again we hope Jeff is the one to take our call! 5 stars!read more
Sam Morter
16:39 08 Jul 23
After only a year, our Sun Blazer heat pump stopped working completely. I called the support number and was told a technician would be out to service... our unit within five days. Matt Bender arrived four days later and quickly got to work diagnosing the problem. He determined that the five-button display had failed, so he replaced it with a dial display. After that, he did a complete inspection of the unit and found that it was missing insulation around the temperature sensor. He also did some preventative maintenance and cleaned up the interior of the unit. Overall, I am extremely satisfied with the professionalism and support provided by Matt and AquaCal!read more
James Cavanagh
14:55 03 Jul 23
We had our pool heater fix by Tom Little. He was very knowledgeable and knew what the problem was right away. After we got the part in, he came back... and fixed it for us! He was friendly, very professional, answered all our questions and was all around outstanding! He was so understanding when we told him our son has special needs and need this for therapy. His work was also so nice and neat, he definitely knows this product very well. Thank you again Tom!read more
Eileen Tenore
19:04 30 Jun 23
Dan Kelly, was here to fix the pool heater as scheduled, on time and he had the job done quickly. He also gave me some tips on cleaning and... maintenance. Pool is heating up right now!I am very pleased. The customer service rep was very helpful and the response time was quick. Thank you for saving my 4th of July!read more
Victor Farinha
14:13 30 Jun 23
Tom Little was extremely knowledgeable. Very professional. We were very happy with the service he provided. Would highly recommend him. 
Michael Donohue
18:30 25 Jun 23
I had a great experience with one of the techs up here in Long Island, New York. His name was Tom Little and he knew exactly the issue with my... heater. My pool companyI came in a few times and couldn’t figure it out. He educated me on the issue and didn’t rush the job. Will definitely recommend for future.read more
Joe Spinosa
20:41 23 Jun 23
Quick, friendly, professional service. My thanks to Tom Little the service tech. 
Chrissy LaBrecque
16:43 22 Jun 23
Jeff came to check an issue we were having with our heat pump. He was on time and extremely friendly. He explained everything he was doing and even... went above and beyond by cleaning my filter for me, which was much appreciated! After throughly checking, he discovered that the issue was related to the breaker and not the heat pump!read more
Bailey Young
13:16 16 Jun 23
We called Aquacal knowing our pool heater wasn’t working right. With in a week they sent a technician out to help fix the issue. Jeff Cameron arrived... and was friendly and personable from my first interaction with him. After fixing our heater he took the time to explain the issue and next steps we needed to take to ensure our heater continued to work properly. He wrote out the information in detail so I was able to share the update with my husband later on. The friendly customer service and support provided was nothing short of amazing! Thank you Jeff for your help!!read more
Patricia Turcotte
12:33 15 Jun 23
Jeff Cameron came out to my house to repair my heater. He arrived timely and thoroughly checked out my heater. Upon completion he explained the... issue and showed me the damaged part. He was very professional and took the time to show me how to run the heater. Simply the best!read more
Lou Lombard
14:57 14 Jun 23
I just had repairs done on my heater. The service technician was Jeff Cameron. Jeff was very polite and extremely efficient. AquaCal should be very... proud to have such an employee like Jeff. I’m also very pleased with AquaCals service and standing behind their warranty. Well done all the way around.Lou L.read more
Laurie Gulla
23:10 09 Jun 23
Happy to write a great review about our experience with Jeff from AquaCal. Jeff was professional, thorough, knowledgeable and patient in explaining... all the necessary repairs with our heater. Couldn’t have asked for a better experience. Thanks Jeff!read more
Brian Batinsey
21:05 09 Jun 23
Service tech R. Perez knew the system masterfully. I had a C/B that popped every couple of days. He troubleshot quickly, changed the part, and I'm... good to go. Then he checked a few other things, replaced some minor parts while the system was open. Above and beyond.read more
Thomas Phillips
16:50 08 Jun 23
5 stars for the tech Jeff who handled the service call. Exceptional service. Thank you Jeff and AquaCal. 
Vince Graziano
14:12 06 Jun 23
Tom Little cam out today to service our 15 year old AquaCal Heat Pump that stopped heating - awesome service!! Expalioned what was wrong, changed... out parts and we good to go - would highly recommend.. Thanks Again Tom!!read more
Barbara S
16:04 05 Jun 23
John Greenfield from AquaCal arrived today and fixed our pool pump heater. Very professional and informative. Everything was covered under warranty.... I highly recommend Mr. Greenfield and AquaCal. Thank You!read more
Diane DeMarco
16:30 03 Jun 23
Great service by Jeff, arrived before scheduled time and identified issue immediately and performed a run test to ensure unit is running to spec. 
lourene horton monk
17:05 30 May 23
My service man Rigo Perez was very knowledgeable and professional. He gets 5 stars. 
Patricia Radici
14:06 30 May 23
I was having an issue with my heater and I called and was able to reach someone to schedule an appointment. The technician was out at 8 AM and found... my problem within 15 minutes. He replaced two parts and is coming back to fix some thing else that was a factory recall. Very professional, courteous, and overall a great guy. Thank you Jeff Cameron for making my granddaughter’s birthday pool party a success!!read more
Angel Ortega
12:21 27 May 23
I had the pleasure of working with Sean and Mike DeLand from AquaCal on a unit they sold in Austin, TX several years ago. Recently, we encountered an... issue with the heat exchanger that needed replacement. I was pleasantly surprised by the level of support and commitment they demonstrated throughout the entire process.What impressed me the most was their unwavering dedication to standing behind their product. AquaCal went above and beyond to ensure effective communication and took care of every detail until the unit was back online and functioning seamlessly. It is truly reassuring to work with a company that values customer satisfaction and takes responsibility for their products.I wanted to extend my gratitude to Sean, Mike DeLand, and the entire AquaCal team for their exceptional service. Their professionalism and commitment to resolving the issue promptly and efficiently have left a lasting impression.read more
Lisa Sblnyder
13:00 23 May 23
We called to have our pool heater sensor repaired and to our surprise they were here in just a few days. Replace sensor and got the heater working.... 100 percent satisfied with the service, professionalism by repairman Jeff C. and customer service. Thanks from the Snyder'sread more
Jesenia Nisbett
15:23 22 May 23
Matt Bender was great. He was professional, answered all my questions in the Florida heat and stuck around to make sure everything was great before... he left.read more
timothy woods
20:15 18 May 23
When I call, the agent picks up pretty quick. Service is out in a couple days at most. I had an intermittent problem on my pool heater where it would... turn on or off by itself. It would also turn up the heat to 100 degrees on its own. I had 3 or 4 service visits and each time it would act up after, but could never be replicated during the visit. I was sure it was the main board, but because of protocol no one was willing to replace it. On the last call Josh Fort came out and made the decision to replace the board. I waited to write this review to make sure the unit was actually fixed. So far so good. I understand with intermittent problems that a technician can't just come out and replace an expensive part like the main board, so I still gave the 5 stars.read more
Brian Haschig
01:22 12 May 23
We had a new pool heater installed and it seems a pump was broken from the shop. Not a big deal because it was early in the season. Jeff Cameron came... out to assess, came back a few days later with the necessary part and got it fixed. Jeff was very professional, east to talk to and happy to explain what he was doing. Thank you!read more
Tim Bryan
16:36 11 May 23
Very professional service, highly recommended. Tom L. went above and beyond! 
Jane Smith
14:44 11 May 23
Today Jeff Cameron arrived for a service call for my Autopilot and heater. I could not be happier with his service and would not hesitate to... recommend him to others.He is professional, knowledgeable, and kept me informed every step of the way. Many people have expertise in their field, but do not have the ability to communicate and put the consumer at ease. Jeff was very patient and helped me understand how to utilize the features of your product. I have every confidence in him and feel comforted that I have a place to go for questions, and am excited about the product and the company support that comes with it. Jeff is truly an ambassador of your products, and I hope you have lots of staff like him. As a consumer, my confidence and loyalty to a company comes from its actions when things go wrong. With Jeff handling my issues, I could not be happier.read more
David Nenstiel
19:10 10 May 23
Tom Little came out to fix my Aquacal that stopped working with a blown circuit board. He was super friendly, explained very well what was wrong and... what was needed to fix it, and took care of it expeditiously. He also updated the software while he was here. Extremely happy with the service provided!read more
Royce Beach
19:55 05 May 23
Tom Little was my service tech this morning. He was great! He called 30 minutes prior to arrival and arrived on time. Tom answered all of my... questions and was very knowledgeable about not only my heat pump but other products that Aquacal has to offer. My heat pump was fixed and working in short time. He explained what the issue was and what he did to repair the pump. I am very appreciative to have had Tom as my service tech today.read more
Thomas Ellsworth
11:40 02 May 23
The controller on a new AquaCal pool heater stopped functioning. AquaCal immediately responded and promised a 'less than 5 day' technician vist. I... was skeptical- but they came through! Technician Tom Little pre called on day #3, arrived and swapped out the controller. Easy and done within half an hour. That is good follow through on your product support!read more
Tina Maguchi
16:05 01 May 23
AQUACAL: THE BEST....I am absolutely certain that this company has the greatest knowledge and expertise to get you in the right direction, they are... extremely professional, courteous, patient.....thank you team....I would not have solved my doubts, poo issues without you guys. Denise.read more
Robert Richardson
15:31 24 Apr 23
Ref: 474639 Service Call. AquaCal Mod. 135AHDSBPH Pool Heater would occasionally not run...Unit in place for just 6 months. Service Rep. Mr. F... Suarez checked unit controls and noticed problem with control panel switch. In 15 minutes the Panel was replaced and unit was working. I couldn't have asked for Better Service!!read more
Terrence Masson
16:35 23 Apr 23
Jeff C. contacted me ahead of time to confirm the appointment time and showed up a few minutes early to explain the job and then let me know what he... was doing every step of the way; could not have been more professional and friendly. Everything is running great now. ( Pool heater ran perfect for 5 years before needing just a few hundred $ of minor repair and adjustments. )read more
Paul Coulston
14:06 22 Apr 23
We had a problem with our pool heater. Called aquacal. Great customer service on the phone. Steven Stratton came to our home, diagnosed the problem.... Also found a couple of issues that could be a future issue. Fixed everything and updated the program. Really a nice guy. Clearly knew what he was doing. I highly recommend themread more
Marc Kaufmann
21:24 21 Apr 23
Tom Little came out to fix my aquacal that stopped working. He was super friendly, explained very well what was wrong and what was needed to fix it,... and took care of it expeditiously. Extremely happy with the service provided!read more
Ronson Quinto
16:16 13 Apr 23
My experience with AquaCal has been mostly positive, now it's exponentially great with the exceptional work and due diligence of Tom Little, I went... through a half a dozen technicians that either couldn't fix the problem or just didn't want to on top of trying to sell me other companies products, Tom Little proceeded to diagnose and fix problems that none of the rest could, he was far and away better than all others combined and was the only one to stand by the product and fix the problem, not only does he deserve a raise, he is the only individual I want working on my AquaCal, thank you Tom for your professionalism and expertise.read more
Pete Gemmill
13:29 04 Apr 23
Mr Tom Little came first thing this morning, to look at my AquaCal Heatpump, which was running but not heating or cooling. He immediately diagnosed... the problem as the capacitor in the unit. Replaced it and fixed the problematic push to open panel, checked all major components and was on his way after only 20 or 25 minutes or so. Mr. Little showed very professional and courteous service. And the pool heating and cooling system is working well. Fantastic serviceread more
Emil Quinn
18:54 30 Mar 23
I called Aquacal at 11am TODAY, I was informed a technician will be no more then 5 days out. That's great..... but what's even better, he was here 3... hours later, replaced a temp sensor and 30 minutes later was done. Also did a software update and replaced an plastic panel...... Rigo Perez, very professional, knowledgeable....I thank YOU and Aquacal! I'm very impressed 5 stars ALL AROUND, highly recommended!read more
Pete Ekstrand
18:07 30 Mar 23
Gonzalo Martinez
12:19 29 Mar 23
Our Aquacal heat pump stoped working and it was fixed within a few days. Kudos to the fast response and professionalism of Josh Fort and his Fort... Myers manager.read more
Marvin Willis
19:27 28 Mar 23
Josh arrived on schedule and immediately knew our problem. He replaced one part and our pool & spa heater was back to working like normal. We have... been using our pool & spa like normal. Thank You Josh for a job well done. We are very pleased with our Aqua Cal pool heater. It’s So so quiet during operations.We love your company service and staff expertise. Definitely at 5 star company and service. Great job guy’s!read more
Thomas Sumners
16:20 28 Mar 23
Tom went out of his way checking our heat pump. He was very courteous and explained everything he was doing. I hope to have Tom again if I ever need... service in the future!read more
Cindy Pattinson
16:17 20 Mar 23
matt and Sabrina were awesome, very efficient. a real great experience, thank you very much!! 
Allen Maroney
17:07 18 Mar 23
Wonderful service! Jeff Cameron explained that the displayed lockout was caused by a bad sensor and that two water temp sensors needed to agree... within a few degrees to prevent the system from possibly allowing a over heating situation. He really got into his work and quickly fixed the problem. Thanks Jeff!read more
Linda Taylor
23:55 16 Mar 23
Very happy with the customer service that Tom Little provided. He listened and then quickly diagnosed the problem and made the repair. Very... knowledgeable in his trade and efficient. Excellent experience and would do business with Auqacal because of it.read more
Jean Adams
17:56 13 Mar 23
Technician Tom came and quickly fixed my pool heaterNo problem very nice man so helpful 
Adam Goodner
19:10 09 Mar 23
Tom Little came out and fixed our heater in minutes! He was very knowledgeable and pleasant. Would definitely recommend this company. 
vincent kozel
13:27 03 Mar 23
MR John Greenfield serviced our Aqua Cal pool heater and quickly identified and replaced the defective sensor. He is a true professional and took... time to explain how the equipment functions.read more
Justine Richards
17:40 22 Feb 23
I had a warranty issue and tom Little came out and did an amazing job. He was polite and professional. I couldn't be happier with the service I... received.read more
Ine Waters
17:55 20 Feb 23
Aqua Cal provide great scheduling and Rigo provided an update on his arrival. Rigo was nice, professional and delivered service to 100% satisfaction.... He also insured that the system was updated to its latest software.read more
Bush
14:17 20 Feb 23
Houston, Tx - Mr. Salem is both an expert in his field and a wonderful person.With our new pool build we should have been more careful when... questioning our Builder/Designer's plan; specifically, for the control of water features and the capabilities of circulation pumps. We did not want to manually turn valves and certainly had no idea the Designer would not mention a feature rich pool would be crippled with bare minimum tech or maybe they thought we'd accept their outrageous change-order bid to sell things twice.Luckily, we had researched different heating options and with a few owner endorsements pushed for an AquaCal SQ166R Heat Pump to both heat and cool the pool (exercising in a hot bath is less enjoyable for us).Because the Builder/Designer shortchanged, we asked AquaCal if the SQ166R could control retrofitted equipment. We were blown away with how great their telephone folks communicate. In a ten minute phone call with AquaCal, we received more insight & council our "#1 Pool Builder/Designer" and their terrible "Project Manager" had completely neglected during the 15 month build (they originally said 4 months).We have grown so used to "terrible manuals", horrible automated phone systems, service/repair people being overworked and indifferent, plus our Builder/Designer's complete disregard for communication, it was unreal how GOOD AquaCal works.A software update was necessary for our SQ166R to work with an expansion board we had yet to purchase. AquaCal could have just mailed a USB stick, but rather than "make us" do the work, AquaCal's support services scheduled a visit, communicated extremely well leading up to Mr. Salem's arrival to our home. They didn't leave us waiting for weeks (it was 48 hours) or home for a service tech to randomly show from 8am-8pm. It was remarkable, he did everything he said he would do and more. This kind of first class service for a perfectly working pool heat pump was unbelievable.Upon arrival, Mr. Salem was the best "repairman" I've ever met. He was only visiting for a software update, but went way above and beyond. He asked if we needed equipment input, integrated / automated, and educated; then reviewed and listened, all while he was zipping through getting the Heat Pump opened and updated. He was an HVAC / Heat Pump astronaut.Our 30,000 gallons goes from 58-degree "Texas Winter" to 75 in a matter of days. AquaCal is a manufacture with great products and amazing people.read more
Chris M
17:48 17 Feb 23
Called Aquacal on 2/16 and spoke with Sabrina and explained my situation and error codes. She said she would get me on the fast track list and that... I could expect to hear from someone within 5 days. I think she mistook days for hours. ;) As someone called me same day to schedule a visit today 2/17 between 10-1:00 PM. Technician Tom Little called advising he was on his way and would be here shortly. Tom arrived as planned got straight to work and was friendly and very knowledgeable. Glad to know I have warranty until 2026, as this was a superb experience in customer support all around. Which unfortunately these days seems to be rare in the service industry. Glad I made the choice to select the AquaCal heat pump for my pool heating needs! Thanks!read more
Angela Dewitt
19:20 16 Feb 23
Great job. Intuitive. Discovered bad mistakes made by pool company. Took time to educate me on pool heat managing. Would highly recommend Steve and... hopefully we don’t need him back. But he’s the one we’d want. Very professional.read more
David Dillard
17:01 13 Feb 23
Had service on our pool heater by Jeff Cameron , did a outstanding job explaining the problem and had it fixed in a few minutes, been working great... ever since. Very polite and knowledgeable.read more
Carolyn Hofmann
16:36 09 Feb 23
Very happy with the service of my AquaCal pool heater. Steve Guzman was very professional, explained the problems, and repaired it. Would highly... recommend this business.read more
Julie Campbell
15:39 02 Feb 23
Lead Field Service Rep, Josh Fort, did a wonderful job getting our association spa heater up and running after a freon leak. He provided great... service and helpful tips in how to keep our AquaCal heater in good condition. Friendly and professional. Thank you Josh! - Clubside Reserve Condo Association - Vineyardsread more
ken krawchyk
15:30 02 Feb 23
Jeff Cameron my service guy was very knowledgeable and explained everything to me and has my heater working.Very nice gentleman 
Paul Vandal
17:14 31 Jan 23
What a refreshingly positive experience I have just had with Jeff Cameron. He is what most companies only dream and pray to have in an employee /... technician. You have a terrific representative!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more
Susan G Orelt
18:38 25 Jan 23
Called on Monday for a main board problem & they said 1-5 business days The following day, Tuesday, they are here & repaired the issue. I had the... nicest tech guy in the world who happened to be from IL too. This is how ALL customer service should be!read more
Tony Ross
20:05 24 Jan 23
1-24-2023I would like to share that I had a service appointment for a technician to come and check my pool heater from Aqua Cal today. My service... representative Rigo Perez was punctual, very polite quick to figure out our situation with our pool heater not working. He was able to make the necessary repairs quickly and his attention for details was very neat, and clean. He explained, and showed me the failure, and explained his correction ( course of repair). This gentleman is top notch A+++ ! I wish the rest of the service industry that comes in my direction has this gentleman's attributes and politeness. Thank you very much for the prompt, and very professional service that I received from Rigo Perez.read more
Sheila Ellis
19:50 23 Jan 23
Jack was very helpful. Exceptional customer care. Went above and beyond ensuring system was set up correctly (dealer had wired wrong). 
Gene Pomponio
14:45 19 Jan 23
To keep this short, Great customer service, excellent follow up, and outstanding execution of installation. Had an issue. Was addressing in prompt... manner. Two technicians reviewed the problem and ordered the replacement of current heater. Great job Regó and Nathan.Installed replacement unit in prompt and orderly timeframe. Regó and JC had unit delivered and in place way ahead of my expectations. Also provided instructions on operations. Not many companies would provide or stand behind the quality of their products. Outstanding product backed by outstanding individuals. Very satisfied with outcomeread more
David Matheny
17:06 18 Jan 23
This is the way a good company should run. They were very responsive and attentive. The company arrived on time, fixed the problem and were... courteous while they worked. I will never use another pool heater company.read more
thomas keefe
15:45 17 Jan 23
Excellent communications on identify the problem and schedulingservice call. John Greenfield, AquaCal autopilot's service rep.arrived same week he... was very courteous and provided outstanding service. Exceeded our expectations.read more
Robert Silver
21:38 13 Jan 23
Matt Bender from Aquacal was excellent! He replaced a burned out circuit board on our Aquacal heater and was very courteous and professional. He gave... us useful tips on how keep the unit at optimal temperature during the cold snaps of winter. We definitely recommend Aquacal and Matt!read more
robert conley
18:34 10 Jan 23
They are quick to set up appointments to address your situation,John Greenfield called and said 15 minutes and he was here in that time, he fixed our... issue quickly and checked other things, very friendly couldn’t be happier with service thank you. Kim Andersonread more
Colin Clifton
14:50 05 Jan 23
JP came out to do check on my heat pump today, and I was very impressed. He was very knowledgeable and explained everything needed to keep my heat... pump running in top shape. As a company located in Florida, i cannot recommend AquaCal enough. Aquacal is employee owned, and it makes all the difference. Great product backed by great people 👏read more
Mark and Brenda Frei
00:34 31 Dec 22
Dan Kelly was our service technician this afternoon and did a fantastic job. He called beforehand with an accurate ETA, diagnosed and fixed two bad... capacitors for the cost of the service call (which seemed very reasonable), and was personable and helpful throughout. He made several insightful comments regarding our overall pool system that will benefit us in keeping it in tip top conditions. He seemed to really care about what was in our best interests and explained/answered every question I had. I was very impressed.read more
Stan Carr
16:39 30 Dec 22
Tony Ros was just here to get my heater up and running so my visiting grandchildren (from Canada) could enjoy our pool.After a quick check Tony was... able to show this rookis pool owner that the problem was not the heater at all. He then took the time to explain, what the problem was, how to fix it and stood by while I accomplished the task.Then to top it all off there was no charge as he was already in our area and I had just had the equipment checked and 'tuned up' in November.I can't say enough about Tony's professionalism and caring support. Great tech, nicer guy.read more
Jo Ann Harris
18:37 22 Dec 22
Tom Little came when scheduled after a quick call to say he was on the way. Once here, he made sure to explain the problem & solution so I could... understand. Totally appreciated his professional & trustworthy character! I won't hesitate to call again if help is needed.read more
greg sturgis
21:41 21 Dec 22
Purchased an AquaCal heat pump 2-years. The microprocessor just burned out and they’re back ordered. Customer service said it could be months... before they got part in. This is ridiculous considering what I paid for this piece of junk. How could you not have parts? … Extremely unhappy with family and guest coming in over the next several weeks.This is a 5-day — after the fact — follow on to my previous posting. Kudos to technician Tom Little who came up with a solution for my heat pump. Otherwise I’d be out of luck with a cold pool and family/guests visiting over a 3-week period. It seems like everyone in the business world wants to blame their problems on the supply chain.read more
April Niedda
23:28 19 Dec 22
I have nothing but great things to say about this company. My pool heater’s compressor went bad a couple weeks before I had guests arriving at my... Airbnb, and Aquacal went over and above to make sure my pool was operational in time for my guests arrival. The tech came out the next business day to assess the problem and ordered the part. The part was supposed to take weeks to arrive but after learning about our dilemma Robert accelerated my case to Barry and he was able to get the compressor delivered a little over a week later. Juan, the technician, installed the compressor the next business day in plenty of time to heat the pool before my guests arrival.Everyone involved was super helpful and took my situation very seriously. I could have lost thousands of dollars in rent without having a heated pool and they did everything they could to prevent that from happening. Barry stayed in close contact with me to let me know what was happening throughout the whole process and he made it happen!The quality of the customer service I received is outstanding. Juan, the technician, was super knowledgeable and very professional. I won’t hesitate to recommend this company to everyone.Thank you all for your hard work, it is very much appreciated!!!!read more