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4 EASY STEPS TO FIX AQUACAL YOUR SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR AQUACAL SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

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2. Get Answers

Our Customer Support Team will troubleshoot with you

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3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

MEET YOUR TEAM

CUSTOMER REVIEWS

Ed Koplin
Ed Koplin
17:26 27 Feb 24
My pool heater is almost 6-years old. It has been trouble-free. So when a sensor just failed and the heater needed a part, I got out my credit card... and called them. Wayne in parts, informed me that parts were under a 7-year warranty and he'd be shipping out the part free-of-charge. No problem, no hassle, great customer service. I just wish Wayne worked at Ford...LOLread more
Paul Huchro
Paul Huchro
02:25 24 Feb 24
The service rep, Tom, was here on time; was very professional, diagnosed the problem and fixed our pool heater with parts that were on his... truck...very informative and helpful, highly recommend.read more
megan Carlson
megan Carlson
16:05 22 Feb 24
I want to give John Greenfield a great review he saved my day. We had company flying in from up north and they wanted to use the pool so bad but my... heater all of a sudden stopped working. I called AquaCal and the next day John called and said he was on his way to come see what happened. He was so nice and professional. He had my heater up in running in 15 mins. Thank you so much John it’s going to be a great visit when my company lands. I hope I can have John Greenfield in the future if I ever do have problems again.read more
Baldo Scassellati Sforzolini
Baldo Scassellati Sforzolini
20:39 19 Feb 24
Tom Little, the AquaCal Vero Beach service representative, provided exceptional service for my pool Heat Pump. Very knowledgeable and professional.... Highly recommendedread more
Judi Boshell
Judi Boshell
16:01 19 Feb 24
Tom Little came out and replaced the mother board on our aqua cal pool heater. He was quick and polite. He came out within the three day window.The... heater is working fine again. Thank you.I would like to add a second review for Tom Little. We had another issue with our pool heater a few days ago. Tom came out immediately. He was so polite and helpful. He found the problem right away and was able to take care of it.Thank you so much.read more
Marshall Warner
Marshall Warner
19:33 16 Feb 24
AquaCal Service Representative Tom Little was very knowledgeable, professional & friendly and fixed everything in a timely fashion.
Pam Burton
Pam Burton
23:14 12 Feb 24
Tom Little was excellent. Analyzed the problem. Explained what was to be done and went to work. Easy peasy! My only issue was that NO ONE called... to say he was coming. Luckily I was home.The installation was today and again it couldn't have gone better. I'm happy to report someone from the company had called me more than a week ago to say they were coming. Then the technicians called when they were on their way. Tom was great and his associates, JayCee and Roger were also very professional. They explained everything very thoroughly and well. Thanks! Pam Burtonread more
tony dandrea
tony dandrea
20:36 07 Feb 24
Shawn our Tech was Great on Time and Really Knows His Stuff ! AquaCal has been Outstanding in there service Highly Recommend this Company AquaCal
Russ Walker
Russ Walker
14:36 29 Jan 24
Josh, was punctual, extremely knowledgeable and fixed our heater perfectly after he completed his extensive diagnosis. We thought the problem was our... fan motor. Not so. A capacitor and two water sensors were out. If Josh is your service man, you are in super capable hands. And what a nice guy too. He actually took the time to explain to me what he was doing and why. Once the unit was fixed, he checked the pool water temps and the flow. He suggested to us a timeline maintenance program which will help us too. I maintain my own pool, so this is definitely good info. We've lived here 12 years now and we are so grateful for this type of treatment. So glad this went so well. You will be too, I'm sure. Thanks again Josh. Russ and Juliaread more
Matthew Marcante
Matthew Marcante
14:13 28 Jan 24
Amazing service and fixed the pool heater in only a few hours. Will call again for any future issues!
Gerald Silver
Gerald Silver
16:24 21 Jan 24
AquaCal came out the next day when I called in for warranty service. Tom Little arrived at exactly 8am which was to the minute when he said he would... arrive. He quickly diagnosed the issue with my pool heater and had it fixed within minutes. This was by far the best service, especially for a warranty issue that I have ever experienced. I highly recommend Aquacal.read more
Glenna Rufca
Glenna Rufca
16:10 18 Jan 24
Tom Little, our service reprentative was excellent. Arrived on time, fixed the problem, tested the pool heater efficiently. Great service. I... recommend Aqua Cal and Tom Littleread more
Albert Corchuelo
Albert Corchuelo
18:39 16 Jan 24
Dan Kelly was fantastic! He serviced our AquaCal Heatwave SuperQuiet, which hadn’t been working for a few years, and quickly diagnosed the problem.... The unit had a defective temperature sensor and capacitor. He replaced both and taught me how to keep the unit working for a few more years, saving me money and making me a more educated customer. I am truly grateful for his advice.read more
Claire Donovan
Claire Donovan
21:16 29 Dec 23
We have two AquaCal older units for our community pool and one recently stopped working. Tom Little came out troubleshoot and immediately provided us... with his diagnosis that the unit needed a new fan control switch. He replaced our fan control switch on the spot so our pool could be up and running for our community. He also provided myself and my colleague with edification about the unit and the needs of these units. Outstanding customer service and technical knowledge. Thank you so much Tom for all you accomplished for our community today.Bent Pine Condominium AssociationPool Committee ChairVero Beach, Floridaread more
Lisa Phillips
Lisa Phillips
17:45 29 Dec 23
Tom Little serviced our heater and was exceptional. He walked us through everything he was doing and reviewed all of our options with us. His... consultative approach was clear and we would certainly request he come again when we need additional service.read more
Jim Knapp
Jim Knapp
04:22 27 Dec 23
The Service Representative for the Vero Beach area was timely and excellent. The heater/chiller was not working efficiently, he quickly diagnosed a... faulty capacitor, replaced and offered me some maintenance tips. Excellent service. Thank You!read more
Tracy Bezotte
Tracy Bezotte
20:36 20 Dec 23
Nick came and service my pool heater. He was vary polite and caring to make sure it worked before he left. Also they new it needed to rushed as this... was for a airbnb. They jumped on the so that it was running before the guest arrived. I highly recommend the company to anyone.read more
Kathy Kelly
Kathy Kelly
16:33 19 Dec 23
Exceptional service, prompt, polite, efficient. Could not have asked for more.Thank you Tom Little!!!
Donald Dussing
Donald Dussing
16:56 15 Dec 23
Tim Little was an outstanding service person.
ore pablos
ore pablos
17:14 12 Dec 23
I had Mr. Kevin Hollins service my unit. Polite, helpful, professional informative. This is a class 1 operation and class one Team member
Cassandra C.
Cassandra C.
22:16 11 Dec 23
Timely and professional service from this company-a rare gem in these times. We called on Friday to share our issue and was given time frame for when... a technician would contact us of 1-3 days. This morning received a call from technician Nick that we were next on the list. He arrived as stated and performed the repair, explaining his work and left us with proper instructions. Our pool heat pump is back to 💯. Thanks Nick Chapman for your professionalism and good work ethic, and thank you AquaCal for keeping the customer service standard at such an impressive level. Your phone staff, John in accounting and definitely Nick represent you well, on top of the fact your products are of excellent quality. 5 ⭐️ to you all!!read more
Mark S
Mark S
20:36 11 Dec 23
Tom Little came to service my AquaCal pool heater today. He quickly diagnosed the problem and made the needed repairs. Tom has serviced my AquaCal... heater many times before and has always done a super job!read more
Miss Queue
Miss Queue
17:49 11 Dec 23
Tom Little did an excellent job maintaining our pool heater and provided us with education on how the system works. Much appreciated!
peter parisi
peter parisi
16:25 02 Dec 23
Tom called 8 AM this morning Saturday, December 2 found the issues with my heater and fix it.. I will never use another company other than Aqua Cal... fantastic service.And to top it off , To come on a Saturday. Fantastic serviceThank you Mr.Littleread more
Nick Esposito
Nick Esposito
19:40 01 Dec 23
Tom Little came and serviced our pool heater today. He was thorough and did a great job identifying the problem and solving it. We really... appreciated his professionalism.read more
Cray Little
Cray Little
14:55 30 Nov 23
Tom Little was prompt, professional and efficient. He quickly diagnosed the problem with our AquaCal pool heater and replaced the defective part... within 30 minutes or less. Tom is a personable technician with extensive knowledge of pool heaters. Excellent service.Cray Little (no relation to Tom)read more
Rod
Rod
20:14 29 Nov 23
Service tech was Tom Little. This was my first service visit and it went very well. Tom was efficient, answered my questions and after a few... minutes it was clear he knew the equipment and company. First of all the equipment is high quality but when the service exceeded my expectations you feel good about the initial decision to go with AquaCal. Job well done!read more
Dan Seeley
Dan Seeley
18:05 29 Nov 23
Service Representative, Tom Little quickly corrected the issue we were having with the LED display by replacing it! Tom was very efficient and... friendly!read more
Stephen Luzzi
Stephen Luzzi
19:09 28 Nov 23
Great customer service today by Nick Chapman. Came out within 1 day of reported problem. Inspected pool heater, replaced defective temp sensor,... repaired display door, advised on all aspects of heater maintenance, history of company and products, potential ways to save money. Top notch. Thank you Nick.read more
Michael Andriotis
Michael Andriotis
16:41 21 Nov 23
This is Tuesday, the week of Thanksgiving, we have lots of family and friends coming down to florida to enjoy the holiday swimming in our heated... pool. The pool heater stopped working, We called and Matt B came right away!!!! Not only did he figure out and identify what the problem was in under 10 minutes(Which only a veteran quality technician can do) He had the repairs done immediately. He was fully prepared when he arrived, no separate come back needed. He explained the issues, what the fix was and also things to watch out for. He was Very professional, accurate, quick, knowledgeable and most importantly I would recommend/call Him every time. Thanks again Matt B you really came through for our Thanksgiving, we are thankful for you!read more
Richard Wheeler
Richard Wheeler
17:22 18 Nov 23
Tom Little did a great job. He was on schedule, knowledgeable and neat. I would recommend AquaCal and Tom Little.
Stephen Hatch
Stephen Hatch
21:02 13 Nov 23
My pool heater hasn’t been used in the past couple of years and decided it was time to use it. That was three weeks ago and today I found the people... that know these AquaCal pool heaters inside and out. Being use to calling specialized service companies for air conditioners, hot water tanks and other major home equipment I continued this practice calling a well known Pool Service Company. They came out and told me I needed two parts, a PC Control Board and Display Control Board. These parts were ordered but ended up not being the ones for my AquaCal Pool Heater. I then discovered AquaCal does service their equipment. and I called them and based on what I told them and their knowledge of AquaCal pool heaters gave me the part number I would best need to fix my pool heater. I then ordered the control panel part number they said would work best with my unit. The part was delivered promptly two days later. I then called AquaCal and Josh Fort, the Manufacturer’s Lead Field Service Rep came out checked out my pool heater and installed the latest new control module and one other part he had to get and had my pool heater operating that same morning. My lesson learned....call the Pool Heater Mfg and if it’s AquaCal you are in luck and if it’s a complex issue and you can get Josh Fort, you are on the best path to success.AquaCal is the best,Stephen HatchEstero, Floridaread more
Glenn Kupsch
Glenn Kupsch
18:53 13 Nov 23
Received help from Tom Little and he was super helpful. He resolved a problem with our compressor unit that we were experiencing for a year. He is... super friendly and enjoyed explaining the unit and the issue and future concerns with me.read more
Luiz Castro
Luiz Castro
20:22 12 Nov 23
Normally we write bad reviews, but on this one I want to reward Jeff Cameron, for the outstanding job he did at my Aquacal heater.Thank you
Margaret Tompkins
Margaret Tompkins
16:31 10 Nov 23
My husband was very impressed with the service we received today from Shawn Williams. He recognized the problem with our pool heater quickly and... efficiently solved it. We would gladly recommend, without hesitation, Shawn and the AquaCal company.read more
Jessica Allen
Jessica Allen
16:36 31 Oct 23
Tom Little and Nick serviced our heater today. They showed up when they said they would be here, communicated very clearly, completed the job... quickly. They were respectful and professional. Great service!read more
Michael Cook
Michael Cook
17:57 30 Oct 23
Great customer service! Purchased a house with an inoperable pool heater. Helped me figure out what upgraded control board I needed. In addition,... helped with the ohms spec to test out a senor that also needed to be replaced. Saved me a ton of money & most importantly, it works great!read more
Chrystal Carter
Chrystal Carter
12:55 27 Oct 23
Tom and Nick were on time, knowledgeable and friendly!! Can’t thank them enough!!
Angie Marlow
Angie Marlow
13:01 26 Oct 23
Arrived when they said they would. Friendly and quick service. Thankfully we were under warranty but it was a simple fix and we’re back up and... running. Thank you Tom and Nick!read more
Diane Canino
Diane Canino
21:22 25 Oct 23
Very happy with the service we just received. Matt came out to look at our heater and replaced a weak fan capacitor. He called when he was on his way... and promptly fixed our heater. I would definitely buy another AquaCal pool heater.read more
Steve Pritchard
Steve Pritchard
14:56 24 Oct 23
Fantastic service from Tom LIttle and an associate, explained everything and answered all my questions. Top notch group!
Katherine Burnett Crawford
Katherine Burnett Crawford
17:12 23 Oct 23
Called before arriving. Worked quickly and had parts with them to complete the repair. Explained warranty details well. Gave maintenance tips to... maintain continuing service.read more
James Bray
James Bray
16:38 21 Oct 23
Technician arrived on time. Worked quickly, explained repair and cost. No problems!
J R
J R
10:37 21 Oct 23
Very happy with Tom Little’s service! Very professional and friendly. Gave heads up call and then arrived on time. Rapidly identified the problem and... replaced the broken part. Provided explanation. Heater is working great again. Thanks Tom!!read more
Thomas Funk
Thomas Funk
16:17 20 Oct 23
The guys were extraordinary.. very knowledgeable, helpful. Listened and worked quickly and professionally to fix the problem. Top flight
Jim Hubbard
Jim Hubbard
19:13 19 Oct 23
Could not ask for better service on a warranty repair on pool heater . Called the 800 number . given a work order number and told within 3 days a... repair person would be sent out .On second day Tom Little and Nick arrived and were very professional and knowledgeable , replaced the burnt out controller board and replaced failing start up capacitor . Pool heater back up and running in 20 minutes .read more
Stephen Anderson
Stephen Anderson
23:46 18 Oct 23
Tom was the ultimate professional. Called ahead, arrived on time. Explained the needed repairs, fixed them expertly (including an additional... troubleshooting find). Friendly and definitely 5 star service.read more
Kevin Loftus
Kevin Loftus
21:26 18 Oct 23
Tom Little came by this morning to check why our heater wasn’t working. He was quick to solve the problem and made the repair super quick. He was... pleasant and great to work with. I would highly recommend aquacal and Tom.read more
Luis Vanegas
Luis Vanegas
17:23 18 Oct 23
Matt Bender is a technician with a lot of professionalism and experience in solving our problems to satisfaction. Thanks for his work. This is... definitely a company that I will recommend.read more
Shaun Loveless
Shaun Loveless
14:08 18 Oct 23
Tom and his helper were absolutely amazing. Professional, quick, and extremely helpful 10/10 would highly recommend
Nancy Ristow
Nancy Ristow
17:14 14 Oct 23
Tom Little & Nick very personable. Quick to diagnose problem with pool htr and get it up and running.
Tom Kaludis
Tom Kaludis
15:28 09 Oct 23
Fantastic, Kevin Hollins came this morning and repaired our AQUA CAL unit, replacing our capacitors. Done quick and just a very nice man, from the... West Palm office...Very happy !! Tom Kaludisread more
William Shores
William Shores
18:48 06 Oct 23
Dropping quick note of praise for Manufacturer's Service Rep Tom Little and the great folks at AquaCal. Our AqualCal heater is 3 years old and... suffered a failure - it wouldn't turn on.I called the company and a tech was willing to walk me through completion of diagnostics over the phone where we determined a temp sensor likely had failed. The tech's patience with me was appreciated.Tom showed up a couple days later, was courteous and professional. He took the time to explain to me what had happened, replaced those parts that needed replacing and then took the extra time to check out other components that could fail. He didn't have to do any of the extra but it shows what a terrific employee he is. He genuinely cared. He stayed a bit extra to confirm the heater was working properly.AquaCal offers a superior warranty on their products. In a world where things break and people can't be depended on, it's good knowing companies like AquaCal and people like Tom are out there.Many thanks.William ShoresMerritt Island, FLread more
Steve Fleming
Steve Fleming
17:43 06 Oct 23
Aquacal company has been nothing but a pleasure to deal with service man Steve Guzman came to my house today and he was a pleasure also knowledgeable... he fix the unit within minutes.read more
Andrew Bieber (Andy and Carol)
Andrew Bieber (Andy and Carol)
15:57 06 Oct 23
Tom Little and Nick at AquaCal quickly diagnosed the issue and repaired our pool heater. AquaCal followed through with the warranty efficiently. I... highly recommend their company.read more
Betty Longacre
Betty Longacre
19:29 05 Oct 23
I had the best experience with AquaCal. Customer Service rep quickly checked for warranty coverage and said to expect a service call in 3 days. I... got a call the very next morning from repair technician who came out immediately. He resolved my issue quickly and was knowledgeable, kind and respectful. I would highly recommend AquaCal.read more
Warren
Warren
22:23 03 Oct 23
With the upcoming heating season, we experienced some problems with the control panel of our Aquacal pool heat pump, purchased earlier this year.... Although we had the same Aquacal brand heat pump in the pervious 10 years, but the instructions provided with the new pump were insufficient what caused our problem (certain commands require waiting time to execute). Tom Little took care of our problem, and patiently explained in a non-technical language how to correctly operate the pump. Tom answered all our questions and shared his experience with this particular pump model. These days, you can rarely encounter a service person with that degree of professionalism, and coupled with warm personality.read more
Scott Gagnon
Scott Gagnon
14:16 27 Sep 23
The best customer service ever!!!The control panel on my heat pump heater started working intermittently. I called Aqualcal on 9/26/23 around... noontime. On 9/27/23 service tech Jeff Cameron called me around 8:30 am to let me know he was on the way to my house. By 10 am Jeff not only diagnosed the issue, he also finished the repair and gave me some helpful tips. All parts and labor were covered by warranty, no questions asked. I am truly amazed at the quality customer service.read more
Crystal Lucas
Crystal Lucas
18:09 25 Sep 23
Very responsive and came out to look at our issue very promptly. They were very professional and fixed our issue very quickly. Highly recommend them!
Nicole Glaze
Nicole Glaze
13:37 25 Sep 23
Ken has been to our home a few times in SC to address issues with our heater. He’s always so kind, on time and goes above and beyond to ensure our... issue is resolved. Super knowledgeable and thorough in his work.read more
Jeffrey Hoy
Jeffrey Hoy
14:05 23 Sep 23
Tom was great! Got my unit working properly very quickly. Thanks again.
Richard A
Richard A
13:05 20 Sep 23
Jeff is awesome. He is on time, professional, friendly, provides helpful tips, and always goes the extra mile on completeness in his work on my... Aquacal heat pump. He is also a good person. I am 100% happy with Aquacal's products, service, and communications with the company.read more
Janet Rasnake
Janet Rasnake
21:49 19 Sep 23
I would 100% recommend using AquaCal. We called about a pool heater issue and from the first phone contact to resolution of the problem, customer... service was superb. There was an issue with moisture on the display panel, which may have caused some sort of shortage issue. It was replaced without question (since it was still under warranty.) Juan Montoya was our service representative. He was such a great person to help us. He was postive, friendly and efficient. The issue was resolved in less than 30 minutes. Mr. Montoya explained the issue to me and enouraged me to call with any further issues. This experience gets an A+ all the way around.read more
Brian McSweeney
Brian McSweeney
18:10 19 Sep 23
I’m in MA. Jeff Cameron came out to my property and had the heater up and running in no time. He was very informative and even set up my poolsync... system, giving me remote access to my heater and chlorine generator.Thanks Jeff!read more
Thomas Hensley
Thomas Hensley
16:04 17 Sep 23
The technician Andre Edmund was quite knowledgeable, efficient and pleasant. He explained everything to me quite impressive young man, you should be... glad he's working for you! Outstanding job quite pleased thank you again, Thomasread more
David J
David J
17:48 13 Sep 23
I experienced terrific customer service from the first call until the next day when the technician arrived and the issue was resolved. I did not... consider customer service when I chose the AquaCal, but I won't choose any other brand going forward because of this experience. Great job and thank you.read more
Patrick Love
Patrick Love
18:08 09 Sep 23
Just had Tom Little fix my chiller and he did a great job! He was on time, very personable and explained what he was doing and why he did it. Thanks!!
peter sangiovanni
peter sangiovanni
16:03 08 Sep 23
Using the customer service line did not go as well as I would have hoped. The support person said I would get a call within 2 business days but I did... not and after a week I filled out the service request form and got a call the next day.Now for the 5 star review: I had the pleasure of having Jeff Cameron visit and fix my heater. Knowledgeable, professional and a fantastic representative of your company. Fixed issue, spent the necessary time explaining everything and doing a really thorough job of testing my entire heater. Replace panel and capacitor, explained all the warranties. Fantastic visit, kudos to Jeff Cameron!read more
Denise Reilly
Denise Reilly
12:22 06 Sep 23
Jeff was AWESOME called and asked if it was ok if he came a little earlier than scheduled. Super polite fixed us right up and even offered a few... suggestions to extend the life of our heater. Can't say enough good things!!!!read more
Tim Prata
Tim Prata
14:47 30 Aug 23
Thanks Jeff Cameron for fixing our issue and taking the extra time to answer all my questions and give me a proper orientation on not only my heat... pump but Salt water cell, filter & water maintenance. Great to know there are still technicians like you that care and take the extra time to get things done right for your customers! Couldn't be happier! Thank you!!!read more
Sharene R
Sharene R
13:50 18 Aug 23
Great experience with AquaCal, Tom Little, our tech, was on time, repaired it quickly and answered all our questions. Even took the time to double... check if the part was under warranty to see if we could save some money. Sadly it wasn't but overall an excellent experience. Pool heater is back in business!!read more
Frank DeCarlo
Frank DeCarlo
18:35 17 Aug 23
Tom Little was awesome, was knowledgeable and personable. Pleasure to have met him!
Charles Willoughby
Charles Willoughby
15:21 17 Aug 23
I was unable to figure out how to chill the pool. I had never met a rep from your company. Juan A. Montoya drove all the way out to Miami to help... me. He was helpful, considerate, thoughtful, and provided excellent service. He even went above and beyond and did a quick diagnostic since he wanted to be thorough. I really appreciated his professionalism and positive attitude. I received excellent service from Juan Montoya.read more
Jon Legan
Jon Legan
14:25 09 Aug 23
Jeff Cameron again, ftw! Came earlier than expected (but with good notice to us), explained everything, gave us tips for keeping our heater run the... best it can, and was done quick, clean, and friendly. Thanks so much for saving our summer.read more
Snaz Buck
Snaz Buck
17:45 03 Aug 23
This review is for the service received and not the AquaCal unit itself.I was not very happy when our brand new (never used) heat pump didn't work.... Jeff arrived on time, diagnosed and found the problem quickly. There was no refrigerant due to a leak in a spot which appeared to have had a fix that was performed at the factory. Jeff explained everything and answered all my questions. He fixed the leak and had the heater up and running in about an hour. Great service from Jeff, informative, knowledgeable and professional. Very satisfied with the work done.I am not happy that this heat pump unit ever left the factory.read more
Ken Shevlin
Ken Shevlin
20:20 02 Aug 23
Jeff C. was professional, informative, and welcomed any questions. He had the unit repaired in short time. He even gave me a few tips to keep... everything running properly. I was very impressed. We do not see much of that anymore in recent times. Thanks again Jeff!read more
Daniel B
Daniel B
15:19 01 Aug 23
I have had to call twice since I have owned a salt system manufactured by AutoPilot and the customer service was excellent and figured out both... issues. Also very pleased with the quality of the AutoPilot we have. Thank you for the great service!read more
Eric Kearns (Satori Ryu Karate Canton)
Eric Kearns (Satori Ryu Karate Canton)
14:55 27 Jul 23
Our heater stopped working so we put in a call and Jeff Cameron was out there the next day to fix it. He was very pleasant and had us up and running... in no time. He has been here before and always does a great job ! Thank youread more
Troy Leonard
Troy Leonard
15:17 25 Jul 23
Heater/Chiller stopped working came out the next morning and got it working. Excellent customer service which is nearly nonexistent anymore
Aimee Duquette
Aimee Duquette
10:37 23 Jul 23
We were disappointed to find that our heater stopped working after only using it for a month. Jeff Cameron came out to help us. He was prompt and... personal, and, most importantly, he quickly diagnosed the problem. He explained everything to my husband and did some diagnostics to make sure everything else was all set. He gave my husband a few tips on heating the pool as well.read more
J Chapman
J Chapman
00:38 20 Jul 23
After a little bit of rollercoaster with our heater, Jeff came and went above and beyond to get out heater up and running! Bill came out before hand... to try and get it running. Unfortunately he was only a sales rep but he did try to fix the issue. Since he couldn’t (no fault of his own) he got Jeff to come out the next day.I cannot speak anymore highly of both Bill and Jeff, who were extremely professional and helpful.read more
Julie Baker
Julie Baker
21:55 19 Jul 23
Tom Little did a great job servicing our AquaCal heater! Very professional and knowledgeable. Thanks Tom!
Vincent L. Flowers
Vincent L. Flowers
23:29 17 Jul 23
Brian is amazing. He was very knowledgeable about the system and very thorough in providing the details I need to manage it.
Rich Goodhue
Rich Goodhue
20:37 11 Jul 23
We needed a replacement keypad for our T90 heat pump, and Jeff Cameron came out today to take care of our problem. He explained what he was doing... every step of the way, and advised me on ways to get the most out of our heater and how best to maintain it. Really impressed with his expertise, and glad we went with Aquacal.read more
Matthew Callahan
Matthew Callahan
00:08 11 Jul 23
Jeff Cameron was our service technician. His communication was terrific througout the repair. . He was prompt and got us back up and running quickly.... If we need service again we hope Jeff is the one to take our call! 5 stars!read more
Sam Morter
Sam Morter
16:39 08 Jul 23
After only a year, our Sun Blazer heat pump stopped working completely. I called the support number and was told a technician would be out to service... our unit within five days. Matt Bender arrived four days later and quickly got to work diagnosing the problem. He determined that the five-button display had failed, so he replaced it with a dial display. After that, he did a complete inspection of the unit and found that it was missing insulation around the temperature sensor. He also did some preventative maintenance and cleaned up the interior of the unit. Overall, I am extremely satisfied with the professionalism and support provided by Matt and AquaCal!read more
James Cavanagh
James Cavanagh
14:55 03 Jul 23
We had our pool heater fix by Tom Little. He was very knowledgeable and knew what the problem was right away. After we got the part in, he came back... and fixed it for us! He was friendly, very professional, answered all our questions and was all around outstanding! He was so understanding when we told him our son has special needs and need this for therapy. His work was also so nice and neat, he definitely knows this product very well. Thank you again Tom!read more
Eileen Tenore
Eileen Tenore
19:04 30 Jun 23
Dan Kelly, was here to fix the pool heater as scheduled, on time and he had the job done quickly. He also gave me some tips on cleaning and... maintenance. Pool is heating up right now!I am very pleased. The customer service rep was very helpful and the response time was quick. Thank you for saving my 4th of July!read more
Victor Farinha
Victor Farinha
14:13 30 Jun 23
Tom Little was extremely knowledgeable. Very professional. We were very happy with the service he provided. Would highly recommend him.
Michael Donohue
Michael Donohue
18:30 25 Jun 23
I had a great experience with one of the techs up here in Long Island, New York. His name was Tom Little and he knew exactly the issue with my... heater. My pool companyI came in a few times and couldn’t figure it out. He educated me on the issue and didn’t rush the job. Will definitely recommend for future.read more
Joe Spinosa
Joe Spinosa
20:41 23 Jun 23
Quick, friendly, professional service. My thanks to Tom Little the service tech.
Chrissy LaBrecque
Chrissy LaBrecque
16:43 22 Jun 23
Jeff came to check an issue we were having with our heat pump. He was on time and extremely friendly. He explained everything he was doing and even... went above and beyond by cleaning my filter for me, which was much appreciated! After throughly checking, he discovered that the issue was related to the breaker and not the heat pump!read more
Bailey Young
Bailey Young
13:16 16 Jun 23
We called Aquacal knowing our pool heater wasn’t working right. With in a week they sent a technician out to help fix the issue. Jeff Cameron arrived... and was friendly and personable from my first interaction with him. After fixing our heater he took the time to explain the issue and next steps we needed to take to ensure our heater continued to work properly. He wrote out the information in detail so I was able to share the update with my husband later on. The friendly customer service and support provided was nothing short of amazing! Thank you Jeff for your help!!read more
Patricia Turcotte
Patricia Turcotte
12:33 15 Jun 23
Jeff Cameron came out to my house to repair my heater. He arrived timely and thoroughly checked out my heater. Upon completion he explained the... issue and showed me the damaged part. He was very professional and took the time to show me how to run the heater. Simply the best!read more
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CUSTOMER REVIEWS

Ed Koplin
Ed Koplin
17:26 27 Feb 24
My pool heater is almost 6-years old. It has been trouble-free. So when a sensor just failed and the heater needed a part, I got out my credit card... and called them. Wayne in parts, informed me that parts were under a 7-year warranty and he'd be shipping out the part free-of-charge. No problem, no hassle, great customer service. I just wish Wayne worked at Ford...LOLread more
Paul Huchro
Paul Huchro
02:25 24 Feb 24
The service rep, Tom, was here on time; was very professional, diagnosed the problem and fixed our pool heater with parts that were on his... truck...very informative and helpful, highly recommend.read more
megan Carlson
megan Carlson
16:05 22 Feb 24
I want to give John Greenfield a great review he saved my day. We had company flying in from up north and they wanted to use the pool so bad but my... heater all of a sudden stopped working. I called AquaCal and the next day John called and said he was on his way to come see what happened. He was so nice and professional. He had my heater up in running in 15 mins. Thank you so much John it’s going to be a great visit when my company lands. I hope I can have John Greenfield in the future if I ever do have problems again.read more
Baldo Scassellati Sforzolini
Baldo Scassellati Sforzolini
20:39 19 Feb 24
Tom Little, the AquaCal Vero Beach service representative, provided exceptional service for my pool Heat Pump. Very knowledgeable and professional.... Highly recommendedread more
Judi Boshell
Judi Boshell
16:01 19 Feb 24
Tom Little came out and replaced the mother board on our aqua cal pool heater. He was quick and polite. He came out within the three day window.The... heater is working fine again. Thank you.I would like to add a second review for Tom Little. We had another issue with our pool heater a few days ago. Tom came out immediately. He was so polite and helpful. He found the problem right away and was able to take care of it.Thank you so much.read more
Marshall Warner
Marshall Warner
19:33 16 Feb 24
AquaCal Service Representative Tom Little was very knowledgeable, professional & friendly and fixed everything in a timely fashion.
Pam Burton
Pam Burton
23:14 12 Feb 24
Tom Little was excellent. Analyzed the problem. Explained what was to be done and went to work. Easy peasy! My only issue was that NO ONE called... to say he was coming. Luckily I was home.The installation was today and again it couldn't have gone better. I'm happy to report someone from the company had called me more than a week ago to say they were coming. Then the technicians called when they were on their way. Tom was great and his associates, JayCee and Roger were also very professional. They explained everything very thoroughly and well. Thanks! Pam Burtonread more
tony dandrea
tony dandrea
20:36 07 Feb 24
Shawn our Tech was Great on Time and Really Knows His Stuff ! AquaCal has been Outstanding in there service Highly Recommend this Company AquaCal
Russ Walker
Russ Walker
14:36 29 Jan 24
Josh, was punctual, extremely knowledgeable and fixed our heater perfectly after he completed his extensive diagnosis. We thought the problem was our... fan motor. Not so. A capacitor and two water sensors were out. If Josh is your service man, you are in super capable hands. And what a nice guy too. He actually took the time to explain to me what he was doing and why. Once the unit was fixed, he checked the pool water temps and the flow. He suggested to us a timeline maintenance program which will help us too. I maintain my own pool, so this is definitely good info. We've lived here 12 years now and we are so grateful for this type of treatment. So glad this went so well. You will be too, I'm sure. Thanks again Josh. Russ and Juliaread more
Matthew Marcante
Matthew Marcante
14:13 28 Jan 24
Amazing service and fixed the pool heater in only a few hours. Will call again for any future issues!
Gerald Silver
Gerald Silver
16:24 21 Jan 24
AquaCal came out the next day when I called in for warranty service. Tom Little arrived at exactly 8am which was to the minute when he said he would... arrive. He quickly diagnosed the issue with my pool heater and had it fixed within minutes. This was by far the best service, especially for a warranty issue that I have ever experienced. I highly recommend Aquacal.read more
Glenna Rufca
Glenna Rufca
16:10 18 Jan 24
Tom Little, our service reprentative was excellent. Arrived on time, fixed the problem, tested the pool heater efficiently. Great service. I... recommend Aqua Cal and Tom Littleread more
Albert Corchuelo
Albert Corchuelo
18:39 16 Jan 24
Dan Kelly was fantastic! He serviced our AquaCal Heatwave SuperQuiet, which hadn’t been working for a few years, and quickly diagnosed the problem.... The unit had a defective temperature sensor and capacitor. He replaced both and taught me how to keep the unit working for a few more years, saving me money and making me a more educated customer. I am truly grateful for his advice.read more
Claire Donovan
Claire Donovan
21:16 29 Dec 23
We have two AquaCal older units for our community pool and one recently stopped working. Tom Little came out troubleshoot and immediately provided us... with his diagnosis that the unit needed a new fan control switch. He replaced our fan control switch on the spot so our pool could be up and running for our community. He also provided myself and my colleague with edification about the unit and the needs of these units. Outstanding customer service and technical knowledge. Thank you so much Tom for all you accomplished for our community today.Bent Pine Condominium AssociationPool Committee ChairVero Beach, Floridaread more
Lisa Phillips
Lisa Phillips
17:45 29 Dec 23
Tom Little serviced our heater and was exceptional. He walked us through everything he was doing and reviewed all of our options with us. His... consultative approach was clear and we would certainly request he come again when we need additional service.read more
Jim Knapp
Jim Knapp
04:22 27 Dec 23
The Service Representative for the Vero Beach area was timely and excellent. The heater/chiller was not working efficiently, he quickly diagnosed a... faulty capacitor, replaced and offered me some maintenance tips. Excellent service. Thank You!read more
Tracy Bezotte
Tracy Bezotte
20:36 20 Dec 23
Nick came and service my pool heater. He was vary polite and caring to make sure it worked before he left. Also they new it needed to rushed as this... was for a airbnb. They jumped on the so that it was running before the guest arrived. I highly recommend the company to anyone.read more
Kathy Kelly
Kathy Kelly
16:33 19 Dec 23
Exceptional service, prompt, polite, efficient. Could not have asked for more.Thank you Tom Little!!!
Donald Dussing
Donald Dussing
16:56 15 Dec 23
Tim Little was an outstanding service person.
ore pablos
ore pablos
17:14 12 Dec 23
I had Mr. Kevin Hollins service my unit. Polite, helpful, professional informative. This is a class 1 operation and class one Team member
Cassandra C.
Cassandra C.
22:16 11 Dec 23
Timely and professional service from this company-a rare gem in these times. We called on Friday to share our issue and was given time frame for when... a technician would contact us of 1-3 days. This morning received a call from technician Nick that we were next on the list. He arrived as stated and performed the repair, explaining his work and left us with proper instructions. Our pool heat pump is back to 💯. Thanks Nick Chapman for your professionalism and good work ethic, and thank you AquaCal for keeping the customer service standard at such an impressive level. Your phone staff, John in accounting and definitely Nick represent you well, on top of the fact your products are of excellent quality. 5 ⭐️ to you all!!read more
Mark S
Mark S
20:36 11 Dec 23
Tom Little came to service my AquaCal pool heater today. He quickly diagnosed the problem and made the needed repairs. Tom has serviced my AquaCal... heater many times before and has always done a super job!read more
Miss Queue
Miss Queue
17:49 11 Dec 23
Tom Little did an excellent job maintaining our pool heater and provided us with education on how the system works. Much appreciated!
peter parisi
peter parisi
16:25 02 Dec 23
Tom called 8 AM this morning Saturday, December 2 found the issues with my heater and fix it.. I will never use another company other than Aqua Cal... fantastic service.And to top it off , To come on a Saturday. Fantastic serviceThank you Mr.Littleread more
Nick Esposito
Nick Esposito
19:40 01 Dec 23
Tom Little came and serviced our pool heater today. He was thorough and did a great job identifying the problem and solving it. We really... appreciated his professionalism.read more
Cray Little
Cray Little
14:55 30 Nov 23
Tom Little was prompt, professional and efficient. He quickly diagnosed the problem with our AquaCal pool heater and replaced the defective part... within 30 minutes or less. Tom is a personable technician with extensive knowledge of pool heaters. Excellent service.Cray Little (no relation to Tom)read more
Rod
Rod
20:14 29 Nov 23
Service tech was Tom Little. This was my first service visit and it went very well. Tom was efficient, answered my questions and after a few... minutes it was clear he knew the equipment and company. First of all the equipment is high quality but when the service exceeded my expectations you feel good about the initial decision to go with AquaCal. Job well done!read more
Dan Seeley
Dan Seeley
18:05 29 Nov 23
Service Representative, Tom Little quickly corrected the issue we were having with the LED display by replacing it! Tom was very efficient and... friendly!read more
Stephen Luzzi
Stephen Luzzi
19:09 28 Nov 23
Great customer service today by Nick Chapman. Came out within 1 day of reported problem. Inspected pool heater, replaced defective temp sensor,... repaired display door, advised on all aspects of heater maintenance, history of company and products, potential ways to save money. Top notch. Thank you Nick.read more
Michael Andriotis
Michael Andriotis
16:41 21 Nov 23
This is Tuesday, the week of Thanksgiving, we have lots of family and friends coming down to florida to enjoy the holiday swimming in our heated... pool. The pool heater stopped working, We called and Matt B came right away!!!! Not only did he figure out and identify what the problem was in under 10 minutes(Which only a veteran quality technician can do) He had the repairs done immediately. He was fully prepared when he arrived, no separate come back needed. He explained the issues, what the fix was and also things to watch out for. He was Very professional, accurate, quick, knowledgeable and most importantly I would recommend/call Him every time. Thanks again Matt B you really came through for our Thanksgiving, we are thankful for you!read more
Richard Wheeler
Richard Wheeler
17:22 18 Nov 23
Tom Little did a great job. He was on schedule, knowledgeable and neat. I would recommend AquaCal and Tom Little.
Stephen Hatch
Stephen Hatch
21:02 13 Nov 23
My pool heater hasn’t been used in the past couple of years and decided it was time to use it. That was three weeks ago and today I found the people... that know these AquaCal pool heaters inside and out. Being use to calling specialized service companies for air conditioners, hot water tanks and other major home equipment I continued this practice calling a well known Pool Service Company. They came out and told me I needed two parts, a PC Control Board and Display Control Board. These parts were ordered but ended up not being the ones for my AquaCal Pool Heater. I then discovered AquaCal does service their equipment. and I called them and based on what I told them and their knowledge of AquaCal pool heaters gave me the part number I would best need to fix my pool heater. I then ordered the control panel part number they said would work best with my unit. The part was delivered promptly two days later. I then called AquaCal and Josh Fort, the Manufacturer’s Lead Field Service Rep came out checked out my pool heater and installed the latest new control module and one other part he had to get and had my pool heater operating that same morning. My lesson learned....call the Pool Heater Mfg and if it’s AquaCal you are in luck and if it’s a complex issue and you can get Josh Fort, you are on the best path to success.AquaCal is the best,Stephen HatchEstero, Floridaread more
Glenn Kupsch
Glenn Kupsch
18:53 13 Nov 23
Received help from Tom Little and he was super helpful. He resolved a problem with our compressor unit that we were experiencing for a year. He is... super friendly and enjoyed explaining the unit and the issue and future concerns with me.read more
Luiz Castro
Luiz Castro
20:22 12 Nov 23
Normally we write bad reviews, but on this one I want to reward Jeff Cameron, for the outstanding job he did at my Aquacal heater.Thank you
Margaret Tompkins
Margaret Tompkins
16:31 10 Nov 23
My husband was very impressed with the service we received today from Shawn Williams. He recognized the problem with our pool heater quickly and... efficiently solved it. We would gladly recommend, without hesitation, Shawn and the AquaCal company.read more
Jessica Allen
Jessica Allen
16:36 31 Oct 23
Tom Little and Nick serviced our heater today. They showed up when they said they would be here, communicated very clearly, completed the job... quickly. They were respectful and professional. Great service!read more
Michael Cook
Michael Cook
17:57 30 Oct 23
Great customer service! Purchased a house with an inoperable pool heater. Helped me figure out what upgraded control board I needed. In addition,... helped with the ohms spec to test out a senor that also needed to be replaced. Saved me a ton of money & most importantly, it works great!read more
Chrystal Carter
Chrystal Carter
12:55 27 Oct 23
Tom and Nick were on time, knowledgeable and friendly!! Can’t thank them enough!!
Angie Marlow
Angie Marlow
13:01 26 Oct 23
Arrived when they said they would. Friendly and quick service. Thankfully we were under warranty but it was a simple fix and we’re back up and... running. Thank you Tom and Nick!read more
Diane Canino
Diane Canino
21:22 25 Oct 23
Very happy with the service we just received. Matt came out to look at our heater and replaced a weak fan capacitor. He called when he was on his way... and promptly fixed our heater. I would definitely buy another AquaCal pool heater.read more
Steve Pritchard
Steve Pritchard
14:56 24 Oct 23
Fantastic service from Tom LIttle and an associate, explained everything and answered all my questions. Top notch group!
Katherine Burnett Crawford
Katherine Burnett Crawford
17:12 23 Oct 23
Called before arriving. Worked quickly and had parts with them to complete the repair. Explained warranty details well. Gave maintenance tips to... maintain continuing service.read more
James Bray
James Bray
16:38 21 Oct 23
Technician arrived on time. Worked quickly, explained repair and cost. No problems!
J R
J R
10:37 21 Oct 23
Very happy with Tom Little’s service! Very professional and friendly. Gave heads up call and then arrived on time. Rapidly identified the problem and... replaced the broken part. Provided explanation. Heater is working great again. Thanks Tom!!read more
Thomas Funk
Thomas Funk
16:17 20 Oct 23
The guys were extraordinary.. very knowledgeable, helpful. Listened and worked quickly and professionally to fix the problem. Top flight
Jim Hubbard
Jim Hubbard
19:13 19 Oct 23
Could not ask for better service on a warranty repair on pool heater . Called the 800 number . given a work order number and told within 3 days a... repair person would be sent out .On second day Tom Little and Nick arrived and were very professional and knowledgeable , replaced the burnt out controller board and replaced failing start up capacitor . Pool heater back up and running in 20 minutes .read more
Stephen Anderson
Stephen Anderson
23:46 18 Oct 23
Tom was the ultimate professional. Called ahead, arrived on time. Explained the needed repairs, fixed them expertly (including an additional... troubleshooting find). Friendly and definitely 5 star service.read more
Kevin Loftus
Kevin Loftus
21:26 18 Oct 23
Tom Little came by this morning to check why our heater wasn’t working. He was quick to solve the problem and made the repair super quick. He was... pleasant and great to work with. I would highly recommend aquacal and Tom.read more
Luis Vanegas
Luis Vanegas
17:23 18 Oct 23
Matt Bender is a technician with a lot of professionalism and experience in solving our problems to satisfaction. Thanks for his work. This is... definitely a company that I will recommend.read more
Shaun Loveless
Shaun Loveless
14:08 18 Oct 23
Tom and his helper were absolutely amazing. Professional, quick, and extremely helpful 10/10 would highly recommend
Nancy Ristow
Nancy Ristow
17:14 14 Oct 23
Tom Little & Nick very personable. Quick to diagnose problem with pool htr and get it up and running.
Tom Kaludis
Tom Kaludis
15:28 09 Oct 23
Fantastic, Kevin Hollins came this morning and repaired our AQUA CAL unit, replacing our capacitors. Done quick and just a very nice man, from the... West Palm office...Very happy !! Tom Kaludisread more
William Shores
William Shores
18:48 06 Oct 23
Dropping quick note of praise for Manufacturer's Service Rep Tom Little and the great folks at AquaCal. Our AqualCal heater is 3 years old and... suffered a failure - it wouldn't turn on.I called the company and a tech was willing to walk me through completion of diagnostics over the phone where we determined a temp sensor likely had failed. The tech's patience with me was appreciated.Tom showed up a couple days later, was courteous and professional. He took the time to explain to me what had happened, replaced those parts that needed replacing and then took the extra time to check out other components that could fail. He didn't have to do any of the extra but it shows what a terrific employee he is. He genuinely cared. He stayed a bit extra to confirm the heater was working properly.AquaCal offers a superior warranty on their products. In a world where things break and people can't be depended on, it's good knowing companies like AquaCal and people like Tom are out there.Many thanks.William ShoresMerritt Island, FLread more
Steve Fleming
Steve Fleming
17:43 06 Oct 23
Aquacal company has been nothing but a pleasure to deal with service man Steve Guzman came to my house today and he was a pleasure also knowledgeable... he fix the unit within minutes.read more
Andrew Bieber (Andy and Carol)
Andrew Bieber (Andy and Carol)
15:57 06 Oct 23
Tom Little and Nick at AquaCal quickly diagnosed the issue and repaired our pool heater. AquaCal followed through with the warranty efficiently. I... highly recommend their company.read more
Betty Longacre
Betty Longacre
19:29 05 Oct 23
I had the best experience with AquaCal. Customer Service rep quickly checked for warranty coverage and said to expect a service call in 3 days. I... got a call the very next morning from repair technician who came out immediately. He resolved my issue quickly and was knowledgeable, kind and respectful. I would highly recommend AquaCal.read more
Warren
Warren
22:23 03 Oct 23
With the upcoming heating season, we experienced some problems with the control panel of our Aquacal pool heat pump, purchased earlier this year.... Although we had the same Aquacal brand heat pump in the pervious 10 years, but the instructions provided with the new pump were insufficient what caused our problem (certain commands require waiting time to execute). Tom Little took care of our problem, and patiently explained in a non-technical language how to correctly operate the pump. Tom answered all our questions and shared his experience with this particular pump model. These days, you can rarely encounter a service person with that degree of professionalism, and coupled with warm personality.read more
Scott Gagnon
Scott Gagnon
14:16 27 Sep 23
The best customer service ever!!!The control panel on my heat pump heater started working intermittently. I called Aqualcal on 9/26/23 around... noontime. On 9/27/23 service tech Jeff Cameron called me around 8:30 am to let me know he was on the way to my house. By 10 am Jeff not only diagnosed the issue, he also finished the repair and gave me some helpful tips. All parts and labor were covered by warranty, no questions asked. I am truly amazed at the quality customer service.read more
Crystal Lucas
Crystal Lucas
18:09 25 Sep 23
Very responsive and came out to look at our issue very promptly. They were very professional and fixed our issue very quickly. Highly recommend them!
Nicole Glaze
Nicole Glaze
13:37 25 Sep 23
Ken has been to our home a few times in SC to address issues with our heater. He’s always so kind, on time and goes above and beyond to ensure our... issue is resolved. Super knowledgeable and thorough in his work.read more
Jeffrey Hoy
Jeffrey Hoy
14:05 23 Sep 23
Tom was great! Got my unit working properly very quickly. Thanks again.
Richard A
Richard A
13:05 20 Sep 23
Jeff is awesome. He is on time, professional, friendly, provides helpful tips, and always goes the extra mile on completeness in his work on my... Aquacal heat pump. He is also a good person. I am 100% happy with Aquacal's products, service, and communications with the company.read more
Janet Rasnake
Janet Rasnake
21:49 19 Sep 23
I would 100% recommend using AquaCal. We called about a pool heater issue and from the first phone contact to resolution of the problem, customer... service was superb. There was an issue with moisture on the display panel, which may have caused some sort of shortage issue. It was replaced without question (since it was still under warranty.) Juan Montoya was our service representative. He was such a great person to help us. He was postive, friendly and efficient. The issue was resolved in less than 30 minutes. Mr. Montoya explained the issue to me and enouraged me to call with any further issues. This experience gets an A+ all the way around.read more
Brian McSweeney
Brian McSweeney
18:10 19 Sep 23
I’m in MA. Jeff Cameron came out to my property and had the heater up and running in no time. He was very informative and even set up my poolsync... system, giving me remote access to my heater and chlorine generator.Thanks Jeff!read more
Thomas Hensley
Thomas Hensley
16:04 17 Sep 23
The technician Andre Edmund was quite knowledgeable, efficient and pleasant. He explained everything to me quite impressive young man, you should be... glad he's working for you! Outstanding job quite pleased thank you again, Thomasread more
David J
David J
17:48 13 Sep 23
I experienced terrific customer service from the first call until the next day when the technician arrived and the issue was resolved. I did not... consider customer service when I chose the AquaCal, but I won't choose any other brand going forward because of this experience. Great job and thank you.read more
Patrick Love
Patrick Love
18:08 09 Sep 23
Just had Tom Little fix my chiller and he did a great job! He was on time, very personable and explained what he was doing and why he did it. Thanks!!
peter sangiovanni
peter sangiovanni
16:03 08 Sep 23
Using the customer service line did not go as well as I would have hoped. The support person said I would get a call within 2 business days but I did... not and after a week I filled out the service request form and got a call the next day.Now for the 5 star review: I had the pleasure of having Jeff Cameron visit and fix my heater. Knowledgeable, professional and a fantastic representative of your company. Fixed issue, spent the necessary time explaining everything and doing a really thorough job of testing my entire heater. Replace panel and capacitor, explained all the warranties. Fantastic visit, kudos to Jeff Cameron!read more
Denise Reilly
Denise Reilly
12:22 06 Sep 23
Jeff was AWESOME called and asked if it was ok if he came a little earlier than scheduled. Super polite fixed us right up and even offered a few... suggestions to extend the life of our heater. Can't say enough good things!!!!read more
Tim Prata
Tim Prata
14:47 30 Aug 23
Thanks Jeff Cameron for fixing our issue and taking the extra time to answer all my questions and give me a proper orientation on not only my heat... pump but Salt water cell, filter & water maintenance. Great to know there are still technicians like you that care and take the extra time to get things done right for your customers! Couldn't be happier! Thank you!!!read more
Sharene R
Sharene R
13:50 18 Aug 23
Great experience with AquaCal, Tom Little, our tech, was on time, repaired it quickly and answered all our questions. Even took the time to double... check if the part was under warranty to see if we could save some money. Sadly it wasn't but overall an excellent experience. Pool heater is back in business!!read more
Frank DeCarlo
Frank DeCarlo
18:35 17 Aug 23
Tom Little was awesome, was knowledgeable and personable. Pleasure to have met him!
Charles Willoughby
Charles Willoughby
15:21 17 Aug 23
I was unable to figure out how to chill the pool. I had never met a rep from your company. Juan A. Montoya drove all the way out to Miami to help... me. He was helpful, considerate, thoughtful, and provided excellent service. He even went above and beyond and did a quick diagnostic since he wanted to be thorough. I really appreciated his professionalism and positive attitude. I received excellent service from Juan Montoya.read more
Jon Legan
Jon Legan
14:25 09 Aug 23
Jeff Cameron again, ftw! Came earlier than expected (but with good notice to us), explained everything, gave us tips for keeping our heater run the... best it can, and was done quick, clean, and friendly. Thanks so much for saving our summer.read more
Snaz Buck
Snaz Buck
17:45 03 Aug 23
This review is for the service received and not the AquaCal unit itself.I was not very happy when our brand new (never used) heat pump didn't work.... Jeff arrived on time, diagnosed and found the problem quickly. There was no refrigerant due to a leak in a spot which appeared to have had a fix that was performed at the factory. Jeff explained everything and answered all my questions. He fixed the leak and had the heater up and running in about an hour. Great service from Jeff, informative, knowledgeable and professional. Very satisfied with the work done.I am not happy that this heat pump unit ever left the factory.read more
Ken Shevlin
Ken Shevlin
20:20 02 Aug 23
Jeff C. was professional, informative, and welcomed any questions. He had the unit repaired in short time. He even gave me a few tips to keep... everything running properly. I was very impressed. We do not see much of that anymore in recent times. Thanks again Jeff!read more
Daniel B
Daniel B
15:19 01 Aug 23
I have had to call twice since I have owned a salt system manufactured by AutoPilot and the customer service was excellent and figured out both... issues. Also very pleased with the quality of the AutoPilot we have. Thank you for the great service!read more
Eric Kearns (Satori Ryu Karate Canton)
Eric Kearns (Satori Ryu Karate Canton)
14:55 27 Jul 23
Our heater stopped working so we put in a call and Jeff Cameron was out there the next day to fix it. He was very pleasant and had us up and running... in no time. He has been here before and always does a great job ! Thank youread more
Troy Leonard
Troy Leonard
15:17 25 Jul 23
Heater/Chiller stopped working came out the next morning and got it working. Excellent customer service which is nearly nonexistent anymore
Aimee Duquette
Aimee Duquette
10:37 23 Jul 23
We were disappointed to find that our heater stopped working after only using it for a month. Jeff Cameron came out to help us. He was prompt and... personal, and, most importantly, he quickly diagnosed the problem. He explained everything to my husband and did some diagnostics to make sure everything else was all set. He gave my husband a few tips on heating the pool as well.read more
J Chapman
J Chapman
00:38 20 Jul 23
After a little bit of rollercoaster with our heater, Jeff came and went above and beyond to get out heater up and running! Bill came out before hand... to try and get it running. Unfortunately he was only a sales rep but he did try to fix the issue. Since he couldn’t (no fault of his own) he got Jeff to come out the next day.I cannot speak anymore highly of both Bill and Jeff, who were extremely professional and helpful.read more
Julie Baker
Julie Baker
21:55 19 Jul 23
Tom Little did a great job servicing our AquaCal heater! Very professional and knowledgeable. Thanks Tom!
Vincent L. Flowers
Vincent L. Flowers
23:29 17 Jul 23
Brian is amazing. He was very knowledgeable about the system and very thorough in providing the details I need to manage it.
Rich Goodhue
Rich Goodhue
20:37 11 Jul 23
We needed a replacement keypad for our T90 heat pump, and Jeff Cameron came out today to take care of our problem. He explained what he was doing... every step of the way, and advised me on ways to get the most out of our heater and how best to maintain it. Really impressed with his expertise, and glad we went with Aquacal.read more
Matthew Callahan
Matthew Callahan
00:08 11 Jul 23
Jeff Cameron was our service technician. His communication was terrific througout the repair. . He was prompt and got us back up and running quickly.... If we need service again we hope Jeff is the one to take our call! 5 stars!read more
Sam Morter
Sam Morter
16:39 08 Jul 23
After only a year, our Sun Blazer heat pump stopped working completely. I called the support number and was told a technician would be out to service... our unit within five days. Matt Bender arrived four days later and quickly got to work diagnosing the problem. He determined that the five-button display had failed, so he replaced it with a dial display. After that, he did a complete inspection of the unit and found that it was missing insulation around the temperature sensor. He also did some preventative maintenance and cleaned up the interior of the unit. Overall, I am extremely satisfied with the professionalism and support provided by Matt and AquaCal!read more
James Cavanagh
James Cavanagh
14:55 03 Jul 23
We had our pool heater fix by Tom Little. He was very knowledgeable and knew what the problem was right away. After we got the part in, he came back... and fixed it for us! He was friendly, very professional, answered all our questions and was all around outstanding! He was so understanding when we told him our son has special needs and need this for therapy. His work was also so nice and neat, he definitely knows this product very well. Thank you again Tom!read more
Eileen Tenore
Eileen Tenore
19:04 30 Jun 23
Dan Kelly, was here to fix the pool heater as scheduled, on time and he had the job done quickly. He also gave me some tips on cleaning and... maintenance. Pool is heating up right now!I am very pleased. The customer service rep was very helpful and the response time was quick. Thank you for saving my 4th of July!read more
Victor Farinha
Victor Farinha
14:13 30 Jun 23
Tom Little was extremely knowledgeable. Very professional. We were very happy with the service he provided. Would highly recommend him.
Michael Donohue
Michael Donohue
18:30 25 Jun 23
I had a great experience with one of the techs up here in Long Island, New York. His name was Tom Little and he knew exactly the issue with my... heater. My pool companyI came in a few times and couldn’t figure it out. He educated me on the issue and didn’t rush the job. Will definitely recommend for future.read more
Joe Spinosa
Joe Spinosa
20:41 23 Jun 23
Quick, friendly, professional service. My thanks to Tom Little the service tech.
Chrissy LaBrecque
Chrissy LaBrecque
16:43 22 Jun 23
Jeff came to check an issue we were having with our heat pump. He was on time and extremely friendly. He explained everything he was doing and even... went above and beyond by cleaning my filter for me, which was much appreciated! After throughly checking, he discovered that the issue was related to the breaker and not the heat pump!read more
Bailey Young
Bailey Young
13:16 16 Jun 23
We called Aquacal knowing our pool heater wasn’t working right. With in a week they sent a technician out to help fix the issue. Jeff Cameron arrived... and was friendly and personable from my first interaction with him. After fixing our heater he took the time to explain the issue and next steps we needed to take to ensure our heater continued to work properly. He wrote out the information in detail so I was able to share the update with my husband later on. The friendly customer service and support provided was nothing short of amazing! Thank you Jeff for your help!!read more
Patricia Turcotte
Patricia Turcotte
12:33 15 Jun 23
Jeff Cameron came out to my house to repair my heater. He arrived timely and thoroughly checked out my heater. Upon completion he explained the... issue and showed me the damaged part. He was very professional and took the time to show me how to run the heater. Simply the best!read more
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