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4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

Chat

2. Get Answers

Our Customer Support Team will troubleshoot with you

Truck

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

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Heat Pump Service of All Makes & Models

" data-bg="p:center top;" class="rev-slidebg" data-no-retina> Swimming Pool Heater Not Heating? Click for Solutions! AquaCal® Service Team Can Help! HeatPumps Group
Heat Pump Service of All Makes & Models

" data-bg="p:center top;" class="rev-slidebg" data-no-retina> Pool Heat Pump Leaking? Learn More AquaCal® Service Team Can Help!
Heat Pump Service of All Makes & Models

" data-bg="p:center top;" class="rev-slidebg" data-no-retina> Heat Pump Fan Not Running? Schedule Service On-site Service Needed!
Heat Pump Service of All Makes & Models

" data-bg="p:center top;" class="rev-slidebg" data-no-retina> Display Not Working? Schedule Service On-site Service Needed!

MEET YOUR TEAM

CUSTOMER REVIEWS

Roys Palacios
Roys Palacios
20:53 14 Feb 21
My heat pump went out on me before Christmas and as any home owner I went into panic mode! My questions were how much it would cost for me to fix it... and how long before we could swim in warm temperature again. I called AqualCal and setup an appointment for them to assist me. My manufacturer service representative was Juan Montoya and he answered all my questions and told me my condenser needed to be replaced. He ordered the part and gave me realistic expectations of how long it would take. Best of all the warranty covered my condenser. I can say this was a nightmare that turned out to be a great experience because AqualCal and Juan exceeded my expectations. Thanks for your help and I will recommend anyone to you!read more
Tim Connor
Tim Connor
23:07 13 Feb 21
I want to commend Doug Murphy for his uncompromising service. Doug evaluated my pool heater issue had had it running in tip top shape in no time, and... it was all covered under my original warranty.read more
Oscar Posada
Oscar Posada
18:25 04 Jan 21
I like to say thank you aqua all for the job you did today Eddie is a technician that takes pride on the work he does he replaced a capacitor and a ... flow sensor checked everything And also explained everything he was doing as he was going along, it it’s a pleasure to know there still companies like yoursMoney week spentread more
Heather Broadhead
Heather Broadhead
17:57 30 Dec 20
David Brown
David Brown
19:55 29 Dec 20
Hi AquaCal, just had one of the best customer experiences of my life from Josh Fort, your Manufacturer's Lead Field Service Rep. Pleasant, coureous,... friendly, knowledgeable, and fast to fix our capacitor that had burnt out. We also ended up buying a extended warranty after our discussion with him as we truly see the value in such support and service. Thanks to Josh and the AquaCal people we called into to get support!read more
Ron Stevens
Ron Stevens
20:39 09 Dec 20
Service Team Member Thomas Trabulsy showed up today right on time as scheduled to repair a temperature sensor on my Aqua Cal heater. He was... professional and friendly. Thomas is an outstanding professional and a credit to the company. Thank you AquaCal. Ron in Boca Ratonread more
Wrighteous Renovations
Wrighteous Renovations
17:39 07 Dec 20
Doug Stapf
Doug Stapf
16:00 24 Nov 20
These people offer superior , fast service. Best in the industry. Dan Kelly has repaired my unit twice, very professional, knows the products well.... Thanks again, will remain a customer as long as my pool needs heat.read more
Tom Olin
Tom Olin
17:22 20 Nov 20
Shawn Williams was very professional and did an excellent job. Thanks!!
Greg Michaels
Greg Michaels
17:23 18 Nov 20
Our tech, Shawn, came within 24 hours and got our pool heater operational within 20 minutes - all under their outstanding warranty. We will opt for... the extended warranty at Shawn's sincere suggestion. He is professional, super nice and a credit to AqualCal. Highly recommend this company.read more
Tehila kidron
Tehila kidron
02:11 25 Oct 20
Top professional service! I had a problem, they called back immediately and showed up at my door the next morning! Very much recommended!
Dale Yamnik
Dale Yamnik
02:52 21 Oct 20
Hugo came out today and fixed our heat pump. The display had given up the ghost! He did a great job and was very friendly and knowledgeable. He... completed the work in just a few minutes and the parts were covered under warranty! Thanks Hugo!read more
Roger Martin
Roger Martin
12:40 18 Oct 20
Hugo Zureich was my service technician on this repair. He diagnosed the problem correctly and completed the service required. He scheduled a... courtesy call back in 30 days to re-check if there is any further issue regarding the problem. He is very professional, courteous, and knowledgeable. I recommend him to anyone regarding pool heater problem diagnostics and repair.read more
Charlie Trader
Charlie Trader
13:29 20 Sep 20
cant say enough about aquacal...the product is awesome, the service is equally as good...they are very professional and easy to work with...thank you... dan kelly for a job well done...you guys are awesome....read more
Karin Bartley
Karin Bartley
19:06 11 Sep 20
Can not say enough good things. The call center was friendly and informative. Hugo, our service tech, was very prompt, friendly, and very... professional. Within a short time he had figured out what was wrong with our heater, had it repaired and the unit up and running. Hugo did a great job.read more
Cynthia Silver
Cynthia Silver
19:39 22 Aug 20
We love the AquaCal pool heater, however, it appears to have been installed incorrectly. Therefore, we have been unable to run it because our... neighbor complains that the heater is too loud and causes vibrations in his house. The heater, which is electric, was installed on a concrete slab which may be the cause of the loud vibrations our neighbor is complaining about. If Aquacal has any suggestions on resolving this issue it would be most appreciated. Also, for anyone considering buying a pool heater, this is definitely something to consider particularly if you live very close to your neighbor.read more
Doug Drakulich
Doug Drakulich
20:42 10 Aug 20
Wayne and Gaspar were great assistance. Wayne gave me a brief tutorial on how to replace a warrantied display panel, and then sent it to me at no... cost. Took me 5 minutes and had my hot tub heating! Thanks for standing behind your product.read more
Hassan Bitar
Hassan Bitar
02:09 07 Aug 20
Prompt and excellent service by Scott Beacon
Joseph Yanarella
Joseph Yanarella
17:41 31 Jul 20
Just wanted to complement your company and the excellent services you provide. . My Heat Pump needed repair and your technician Doug Murphy came to... my home to assess what needed to be done. He took the time to explain in detail what was needed to make the repairs and he also upgraded several components to improve the performance of my Heat Pump. I appreciated that your company has dedicated service techs like Doug ,who are experts on how these systems operate and know how to repair them when needed. My original decision to purchase an AquaCal Heat Pump for my pool was based on the excellent reputation your company has for service. Just wanted you to hear from a satisfied customer . Joe Y. 7/31/2020read more
Jack Martin
Jack Martin
13:49 30 Jul 20
Hugo was on time did the work fast and got everything working. He made sure I knew who to operate the unit before he left. I will only use him in... the futureread more
Eric
Eric
02:54 30 Jul 20
Recently I had an issue where my aquacal pool heater broke. My unit is almost five years old.I contacted customer service about the problem I was... having. Scott in the office was very helpful and understanding. He was very informative and quickly put me at ease that my problem would be taken care of.I was then called by Peter in customer service who promptly scheduled a service call.Nathan Rowell was the service representstive who came to my house. He quickly diagnosed the problem and ordered the part. Nathan also discovered an item needing service that I was unaware of, and which may have caused serious damage to my unit if left unrepaired. He returned a few days later and installed the needed parts.Nathan also showed me some features on my unit that I was unaware of how to use, giving me even more use out of my unit.I am very pleased with aquacal service and the team members they have in place.Thanks.read more
Jim Parenti
Jim Parenti
15:39 29 Jul 20
Superior service ! John Greenfield came out to service our Aqua-cal unit, he explained everything he was doing and why. Professional, honest and fair... pricing, I couldn’t be happier. I would highly recommend this company. Well done and thank you !read more
Dr. Greg Mathison, Sr.
Dr. Greg Mathison, Sr.
17:30 22 Jul 20
I have had three Aqual Cal heat pumps. Work great. Maintenance service outstanding. They go out of their way to make certain unit working well.
David 24
David 24
19:15 01 Jul 20
Great customer service and response time. We called in a problem with our pool heater and the next day a tech was looking at it. Dan K. took the... time to explain about the heating process and while here he did some general service and preventive maintenance. Excellent customer support is hard to find nowadays but AquaCal has it.read more
Leonard Vecchiolla
Leonard Vecchiolla
23:53 24 Jun 20
Very pleased with the service Hogo Zureich provided
Karl shuck
Karl shuck
19:52 16 Jun 20
Had Hugo come out to replace the Display on our pool heater unit. He was very courteous and explained everything he did. He also explained the... warranty and everything. Very happy with Hugo and Aquacal.read more
Don Greenop
Don Greenop
19:42 12 Jun 20
Quick and efficient repair of a faulty part. Hugo was friendly and explained exactly what the issue was.
christina benamati
christina benamati
19:08 12 Jun 20
Have a Aquacal heat pump that had a electrical issue. Hugo Zureich took care of the issue quickly and professionally. Thanks Aquacal!
Jackie Mears
Jackie Mears
14:07 11 Jun 20
Had a problem with our pool heater so AquaCal was contacted to assess. The person on the phone detailed all the options, service call cost, etc. Josh... arrived promptly the next day. He assessed our problem, gave us very honest advice. One of the best service calls that I have ever had.read more
Karen Ortloff
Karen Ortloff
19:06 09 Jun 20
Hugo called before he came was here in the amount of time he said and went right to work and solved the problem. What a nice person he is and smart.... Great experience. Would highly recommend him and this company. Thank you for the quick support.read more
Oldsklrt1
Oldsklrt1
14:05 08 Jun 20
Contacted AqualCal since my heater is still under warranty, and they were the recommended service provider. Hugo arrived promptly, identified my... issue, and had me up and running in no time.read more
Dennis Junkins
Dennis Junkins
14:47 29 May 20
Called for service and they were there the next day. Needed a part and they came back the next morning. The service rep (Josh) was the nicest, most... knowledgeable technician I have had in Southwest Florida for any type repair.read more
Leigh Ann Burgess
Leigh Ann Burgess
17:26 21 May 20
I spoke with the office (Barry Brown) for service on my Aquatherm pool heater at 10am & the technician (Hugo) arrived at noon, WOW! Problem corrected... by 1pm and the price was 20% less than the competition. Thank you AquaCal!read more
Dave Hill
Dave Hill
00:49 21 May 20
Had a problem occur with my Heat Pump. The technician I reached on the phone, Wayne was very professional, thorough and talked me through what the... possible problems were and set me up for service. Within an hour I heard from Lead Field Service Rep, Josh Fort. Josh was at my residence within two hours of my initial call. Josh was personable, experienced and knowledgeable. Josh remedied my problem(s) explained what had occurred and want to extra effort to insure I was satisfied. No one likes to make a service call but I was impressed with the overall experience and highly recommend AquaCal and their exemplary employees.read more
Rhon Romain
Rhon Romain
16:32 14 May 20
Mr. Hugo Zureich you are the best, excellent,excellent,excellent. You can take my money anytime. Repairs to my pool heater done in a snap. Customer... service skills, superb. Wonderful experience, fast, friendly and informative. I was shopping around for a salt water conversion system and found the AutoPilot system. It had all the features I am interested in and after this experience my mind is made up,AutoPilot it is. Thank you so much for getting me and my family back in the pool.read more
C H
C H
13:12 13 May 20
AquaCal's Technician, Hugo, is very knowledgeable. After diagnosing my heat pump issue, he took the time to explan options to repair it. I have been... very satisfied with his expertise and customer service. If Hugo is available, I highly recommend to request him.read more
alexis cruz
alexis cruz
23:10 11 May 20
Our repair man was a saint. He really knew what he was doing.
James D'Aleo
James D'Aleo
09:01 23 Apr 20
Excellent service. Went through a telephone troubleshooting first to remotely isolate & fix the problem & certainly defray the cost of a field visit.... Unfortunately a service call was necessary & an appointment was set up for the next morning.The field service representative was outstanding and made certain that correct social distancing was practiced in these turbulent times. He, Josh Fort, quickly diagnosed & resolved the problem & offered suggestions to ensure that the issue will hopefully not return in the near future.read more
Adrian
Adrian
16:11 27 Mar 20
Very prompt service. Hugo the technician was very knowledgeable, knew what the problem was straight away, came prepared with a replacement part.... Completed the job in quick time, with minimum costread more
DANA EKARINTARAGUN
DANA EKARINTARAGUN
12:31 24 Mar 20
Suburb Customer Service from the initial phone call to the service visit. I am a believer in great customer service; It still exists and AquaCal... proves it. I called in a temperature issue for our pool's heat pump heater. Jen answered my call and was kind, professional and got me scheduled right away informing me that I was still under warranty. Yay! The following business day, Douglas showed up and got the problem corrected within minutes. He obviously knows his stuff. He told us about the extended warranty and we will definitely be considering it because we love our aquacal pool heater. I will certainly refer this company and their products in the future.read more
Ed Huey
Ed Huey
14:25 20 Mar 20
Service Tech. Hugo, called in advance to set appointment. Impressive service, explained our problem under warranty, resolved the issue and apologized... for the inconvenience. As a retired business owner, i was very impressed with the level of service and professionalism. Built to last, employee owned,read more
Mike Jackson
Mike Jackson
18:20 18 Mar 20
Prompt and excellent service!
donna rokos
donna rokos
13:55 16 Mar 20
We are pleased with the prompt time from the call to our service...Hugo is very pleasant, efficient and he arrived when he said he would...we would... definitely recommend your company to our friends and family...read more
Frank DePasquale
Frank DePasquale
19:16 13 Mar 20
The service tech called before coming and gave me an eta. Once he arrived he introduce himself and went straight to work. He found the issue... immediately. He had the part and had me up and running in no time. I was very impressed with Jean-Paul's professionalism and knowledge of the product. He is a very good representative for his company. I would recommend AquaCal to all my friends.read more
Dennis Gelsomino
Dennis Gelsomino
14:09 10 Mar 20
Impeccable service! Doug came out less than 2 days after I called, found the problem right away, repaired my unit and serviced it at reasonable fees... in about one hour, parts warranteed. This is a great company who stands behind their product.read more
Particia Miers
Particia Miers
16:14 05 Mar 20
Mr. Hugo from Aquacal came out this morning for an issue I was having with a sensor on our Sunblaster Heater. Hugo was great, he listened to me... explain what the issue was and how the heater had been acting then ran some tests and replaced the sensor.I have only great things to say about Aquacal. Their employees are professional & personable. I very much appreciate this company - AQUACALread more
Christina Cole
Christina Cole
00:35 04 Mar 20
Stephen Squibbs
Stephen Squibbs
21:08 28 Feb 20
Hugo was great! Very knowledgeable and very friendly! You can tell he takes pride in his work and would rather take his time and fix the problem... correctly so that there aren't any issues in the future. Thank you Hugo!read more
Robert Pearson
Robert Pearson
21:30 21 Feb 20
I requested AquaCal come out to listen to the noise my pool heater was making. When Hugo came out he took the lead and brought out a new pressure... switch with him to see if this new part would lower the noise that was causing problems with my neighbors to complain. Hugo Z provided me with great information and provided me with options if this new part did not work. I will give the new part a week or longer as we now have cold weather then I will see what the neighbors have to say. Thanks again Hugo Z for the outstanding customer service. I will for sure call if I have any problems with my new pool!!read more
John Rochford
John Rochford
16:53 11 Feb 20
Im a disabled in line of duty Florida Deputy. I depend on the pool and spa to be warm for my aqua therapy. I have sever issues walking and keeping... mobile. Sunday night of Super Bowl 2020. Our Aqua-cal heat pump suffered a major breakdown . We were covered by parts warranty but not for labor. Scott was whom I spoke with in service at Aqua-Xal. I explained the importance of having the heater for our therapy and that my wife whom has an autoimmune diease. We both depend on the spa/pool to be extra warm. Immediately Scott took charge, kept in contact and by Wednesday mid day Repairs had been completed and covered in full by warranty. Quick Service. Best follow up and take the stress off. We can’t say enough 100% positive things about Scott’s performance, follow up and quick to charge!!Thanks Scott Awesome Job 👍Cape Coral FL 33914 John and Kathy Rread more
Julie Smith
Julie Smith
16:18 03 Feb 20
Josh Fort with AquaCal just finished a repair and service call on our pool heater. He was so personable and professional! This company is polished... from the initial phone contact to the awesome technician. They’ve earned my business as my service provider. A good company is made great only by the people who work for them. Josh makes AquaCal a great company.read more
Lisa Brown
Lisa Brown
18:07 30 Jan 20
Great Service by Hugo. Very pleasant and solved all of the issues with our AquaCal Pool Heater. Will recommend this company to everyone! Thanks... for the great job Hugo!read more
Frederick Raymond
Frederick Raymond
16:10 28 Jan 20
The service technician Hugo was thorough and diagnosed the problem almost immediately. He was courteous and was technically astute - he took the... time to explain the issues and overall operation of the heaters with me. I want to extend my thanks to him and AquaCal for a timely response and repair.read more
McKenna Helm
McKenna Helm
22:20 27 Jan 20
Shawn was great, kind and professional, and fixed our pool heater in no time! Wished they could have made their service call sooner but they were... backed up from the holidays, so really out of their control. All in all they still deserve 5 stars. Oh and my initial call in to set up appointment was smooth and easy with great customer service.read more
Kimberly Kuhhirte
Kimberly Kuhhirte
16:40 22 Jan 20
Fast friendly serviceExpert knowledgeHelp you every stepCall before wasting money on repair companies
Louis Cavallaro
Louis Cavallaro
23:20 08 Jan 20
I don’t normally leave reviews, but couldn’t happier with the prompt and professional service my wife and received fromJosh and another gentleman... today regarding our heater. Highly recommend.read more
Katharine Griswold
Katharine Griswold
21:56 08 Jan 20
Apparently, rats had eaten through a wire which caused the unit to not function. The AquaCal tech found the problem rightaway, replaced the damaged... Dispaly and repaired the wire. Very quick and efficient.read more
Tom Savage
Tom Savage
17:01 30 Dec 19
While it sucks that our new AquaCal pool heater needed work, dealing with AquaCal/AutoPilot for the service/repair was easy and pleasant. The service... rep, Hugo, was very courteous, knowledgeable, and fast. Not only was he early to the appointment time, he quickly diagnosed the problem and replaced the faulty part with stock from his truck. In less than 48 hours after our phone call we had warm water again!Update 12/19: Heater started popping the breaker so I went online to request service. Customer service called the next day and a service appointment was scheduled for the following work day. Service Rep Tom Little called and arrived early, quickly diagnosed the system, and we were soon happily swimming in a warm pool again! VERY pleased with Aquacal and their service reps!read more
Kent Meyer
Kent Meyer
20:46 17 Dec 19
Customer service on the telephone was excellent and our service technician, Hugo, did a great job! He was very pleasant and explained what he was... doing. Hugo also gave me a few suggestions to keep everything running smoothly.read more
Sandy M
Sandy M
13:27 17 Dec 19
Called AquaCal on a Friday regarding a issue I was having with my heater. After giving them my error code he told me that they needed to send a tech... out to replace the water temperature sensor. Monday morning the tech came and replaced the part. So happy I chose AquaCal!read more
Ronald Krzos
Ronald Krzos
19:24 13 Dec 19
wow! I must say, Having to contact your service dept. I was treated very well and I felt very comfortable with talking to service agent . The... technician (John Greenfield) was very friendly and informative. He was veryprofessional and located the problem within seconds. 🙂 Great Company towork with. I would recommend this company. Ron K.read more
Milagros Morales
Milagros Morales
23:31 04 Dec 19
I had problems with the heater right before Thanksgiving. When the store contacted them, they called me immediately, arranged for someone to come the... following day. Their service technician, Fabian Suarez, was most helpful. He called, came early the day before Thanksgiving, and while fixing the unit pointed out an electrical problem I was not aware of. I cannot thank him enough. AquaCal service is great.read more
jan bergemann
jan bergemann
23:22 03 Dec 19
Hugo did an excellent job getting my heater going again. Thank you!Great service!
Sheila Worrall
Sheila Worrall
20:22 19 Nov 19
Our heater being just over a year old, had a small issue with the sensor. I called on a Monday morning, and they had it repaired, under warranty by... Tuesday mid-day. That is great customer service in my book! Highly recommend AquaCal Tropical Heaters and their St Petes office. Thank you Hugo!!read more
Gary Abernathy
Gary Abernathy
22:31 12 Nov 19
Pete B
Pete B
00:05 08 Nov 19
Had issue with my heat pump not working, I would give 5 stars but 3 day wait. Eh!However the team member technician mr. DANIEL CUBILETE was spot on... in respect to politeness, knowledge and answering my questions and concerns.He came to my home asked me a few question about what I heard, then proceeded to check what might have been issues. I guess from this description he was able to find failed part fast. Not a lot of troubleshooting. This tech is an asset to AQUACAL AUTOPILOT.Thanks to him and your service team job well done.read more
Wilson Soto-Adames
Wilson Soto-Adames
18:00 04 Nov 19
My SunBLAZER pool heater needed a new H2O temperature sensor and I called AquaCal/AutoPilot. They were very polite on the phone and immediately... placed a service call. In less than one hour, the technician, Hugo, was at my house and replaced the sensor in minutes. This was the quickest and most professional service call I have ever had. You guys are the best! - THANK YOU AquaCal/AutoPilot.read more
Eunice Lydon
Eunice Lydon
17:59 04 Nov 19
George Lynch
George Lynch
20:17 14 Oct 19
Update - The Service manager called me and offer to provide a free check up of my system. A $125 value. I still feel you need to understand that... what they do will be flat rate pricing.Pinch-A-Penny in Lakewood Ranch where I bought my Pentair heat pump in 2016 (3 years ago) told me that they don't service the unit. They said they would contact AquaCal and AquaCal would contact me to schedule a service call. It took about a week and half for AquaCal to call and schedule the appointment. I didn't have to wait very long to get an appointment. AquaCal pointed out that the service call would be $125 to come and diagnose the problem. Any repairs would be extra. The technician Chris arrived during the time window that was given. He diagnosed the problem to be a pressure switch.This is were things went from 5 stars to 2 stars. He told me that they use flat rate pricing (never explained to me during scheduling) and that the price was an additional $193.00. Now this is for two parts which retail for about a total of $35 and the 15 minutes that it took for him to install the new pressure switch.I personally understand the $125 service fee. However, I think the $193 fix is outrageous. Bottom line be more inquisitive in the pricing policies before scheduling a service call.read more
Myra McAdams
Myra McAdams
15:27 14 Oct 19
Just a small thank you to Paul Rose for heat service on our AquaCal pool heater. After a small repair Paul spent time going over our unit and... telling us about the extended warranty that will cover full protection up to 7 years. Thanks you Paul!Scott and Lynnread more
Markus Heinen
Markus Heinen
19:18 11 Oct 19
Asked for service, they came faster than expected, they fixed everything and made family smile. A phenomenal experience. thx Hugo for your great work.
Alyce Veccia
Alyce Veccia
20:57 07 Oct 19
Charles Churchman
Charles Churchman
15:38 05 Oct 19
AquaCal's service rep "Chris" came out on 10/1/19 to investigate a leaky heat pump I had reported, determined it was my 10-yr old condenser which has... a lifetime warranty. So, Chris ordered a new condenser. On 10/3/19, AquaCal's service rep "Don" came out with a new condenser - because my old leaky condenser model is no longer used, a newer condenser model was installed, requiring a lengthier "conversion" effort covering 3 hrs overall labor .. big job, great effort by Don, all by himself .. and all parts and labor work were covered under the condenser lifetime warranty. Don left the scene with a brand new condenser installed, pool and heater running fine, and no leaks. Well done!read more
Ken Cook
Ken Cook
13:33 02 Oct 19
Best Customer service ever
Debra Jacobs
Debra Jacobs
16:41 25 Sep 19
Was so pleasantly surprised by the great service we received from AquaCal. The pool heater we bought last year wasn't heating. I anticipated a... hassle to get warranty service. However, we got a same day call back to set up and a next day repair visit! Then the technician was wonderful. Prompt, pleasant and competent. Love a company who stands behind their products! Thank you AquaCal and Jimmy. This is how business should be done!read more
Dan Dietz
Dan Dietz
21:50 22 Sep 19
The sun had faded my 5 year old control panel so I had it replaced and service conducted. Juan did a great job. On time, explained the process,... thorough and knowledgeable. Not one negative on this visit. Thanks to Juan and the St Pete office.read more
Ann Linthicum
Ann Linthicum
21:20 19 Sep 19
We use our pool all year since adding our AquaCal heater! Their service has been great! Highly recommend Tony Ros, service rep!
Ryan Wilson
Ryan Wilson
21:43 18 Sep 19
Unexpectedly fast turnaround on my service call. Hugo was out the next day, less than 24 hours after I called. He was knowledgeable and went out of... his way to answer my questions. The problem was identified and resolved quickly, and the cost was reasonable. I have no complaints at all and will not hesitate to call again if I ever need service. My AquaCal TropiCal heat pump is over 15 year old, is still going strong, and this was the first time I needed to service it. I would not hesitate to consider another one down the line.read more
Dave Jones
Dave Jones
22:19 10 Sep 19
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.read more
Jason Cameron
Jason Cameron
18:23 10 Sep 19
Tremendous service all the way through!
Paul Ludwig
Paul Ludwig
17:44 10 Sep 19
I telephoned Aquacal Service today, speaking with a Jason, who scheduled my appointment professionally. Hugo Zureich the local Aquacal service tech... rep. responded to the scheduled call today, providing very timely, courteous, cost effective, and professional service for my heater. I greatly appreciated his thorough help in replacing a burnt wire and checking over my heater. We use our pool daily and depend on Aquacal to heat it properly. I highly recommend both Aquacal heaters, and Hugo Zureich to anyone in the Orlando area who needs their pool heater serviced. You can depend on both.read more
Scott H
Scott H
19:22 24 Aug 19
Prompt service and very professional. They always do a good job of explaining what is wrong before they fix it.
Doug Ross
Doug Ross
16:05 24 Aug 19
I have owned an Aquacal heatpump for several years and the service has always been prompt, professional and above my expectations.
JOSEFINA B PISON-ORTIZ
JOSEFINA B PISON-ORTIZ
14:40 23 Aug 19
We had our pool heater fixed by Hugo. The repair was done very efficiently and we were thoroughly informed about the problem found and the way he... solved it. Incidentally, he’s also a very pleasant guy. We also got good advice that might be useful for problems in the future should they arise.read more
John Rennie
John Rennie
15:19 22 Aug 19
Excellent service from everyone. Jeff Cameron was terrific. Repair was quick and the pool is warm!
Matt Sperry
Matt Sperry
14:46 22 Aug 19
Had a great service experience today. Unit was not heating, Hugo got out very quickly to diagnose the issue. He had the repair done Fast! ... Wonderful customer service, Hugo took the time to explain what the problem was and what was done to fix it and answered all my questions- very friendly!read more
Adam Stawinski
Adam Stawinski
00:06 22 Aug 19
I’m up in Massachusetts and Aquacal was able to send a local tech (Jeff C) who was quick and efficient. He provided some tips to keep my machine... running at optimum performance. I’m glad I did not have any major issues because the parts and service are not inexpensive, but at the same time the core of the unit seems very reliable even after 10 years of service.As far as the quality of the service it was responsive, professional, and courteous. Thanks to Jeff and the Aquacal team for a job well done.read more
Patricia Marinelli
Patricia Marinelli
10:24 16 Aug 19
We purchased an Aqua Cal SQ 125 pool heater last year on line. We love the product. We recently noticed an error message and the heater was not... working. Finding a local repair person here in MA was not easy. We contacted the 1800 number on the heater and Jeff Cameron arrived the very next day. He was prompt, polite and efficient. Our pool heater is working again. I am delighted that he left his card as I now know who to call.read more
Peter DeSimone
Peter DeSimone
22:53 15 Aug 19
Had a great experience with our tech Jeff Cameron up here in Massachusetts. Jeff came out and replaced a damaged blade on my heater - very... professional, courteous - even replaced the display that was fading out. Can't say enough! - Pete Framingham, MAread more
Preston Jones
Preston Jones
17:34 15 Aug 19
Hugo got her fixed!!
DS Leeman
DS Leeman
13:47 13 Aug 19
Jeff was great - he knew the system, was efficient in diagnosing and repairing and very friendly/professional...we have our heater back!!
Mary Ellen Brixey
Mary Ellen Brixey
16:07 07 Aug 19
Hugo was fast, courteous, and knowledgeable about my AquaCal Pool Heat Pump. My unit had a water leak and a failing display. He fixed both problems... and showed me how to operate the new display.read more
John Dion
John Dion
13:16 07 Aug 19
If all service people were like our technician Jeff, things would be so much better. He was prompt, courteous and clear in his communication and... went above and beyond what would be expected. Hoping he stays with this company for a long time because I won't hesitate to reach out again.read more
Bob Baker Closer to Home Music
Bob Baker Closer to Home Music
19:50 06 Aug 19
Just received service from this excellent company. Response time was excellent and Jeff Cameron was outstanding in his service and repair of our... unit. Our unit has been in service since 2007 and has been very reliable over the 12 years that we have had it. With brisk New England summer nights and a very shady backyard the unit has proven to be indispensable!read more
Kim Hedly
Kim Hedly
15:33 01 Aug 19
Tom Harriss
Tom Harriss
14:52 31 Jul 19
Needed support for my 10+ year old AquaCal pool heat pump. Filled out the web form on their site, got a timely call back with all the info I... needed, they scheduled someone out, they called and arrived early and were polite and knowledgeable and fixed it quickly, giving me good updates on progress and costs. A great experience, thanks!read more
Angela Staples
Angela Staples
22:25 29 Jul 19
We had been troubleshooting our pool heater for months. Couldn't find anyone who knew what they were doing to get it fixed. AquaCal was recommended.... They sent out Andrew Shepherd and, within an hour, our heater was up and running again. Andrew took time to give me the details of the repair and to thoroughly explain aspects of our heater that I had not previously known. Would highly recommend!read more
Michele Gnazzo
Michele Gnazzo
13:38 29 Jul 19
Technician Jeff Cameron fixed my Hayward heat pump efficiently and honestly. He was prompt, and explained exactly what was wrong with the unit. He... didn’t try to sell me a new one, even though mine is 12+ years old. However, when it’s time, I will certainly buy from Aquacal! Their customer service promptly returns calls, and schedules promptly. I had to reschedule twice, and both times they were able to come out within a day or two or the original appointment. It’s so nice to do business with a professional and dependable company, as well as be serviced by a highly trained, competent, honest and kind technician. Way to do it right, Aquacal!!!read more
Dana Treen
Dana Treen
15:39 19 Jul 19
We were very pleased with our first-year pool heater maintenance service from AquaCal.Hugo, the technician, described the cleaning process and... various checks as he did them and also asked if we had questions or concerns about the equipment or its operation.Our Sunblazer heater was trouble free, which was to be expected after only a year of operation, but the service call checkup was worth the expense and likely insured continued reliability.read more
Andy Wallar
Andy Wallar
18:23 17 Jul 19
Dispatch #339421. On 09 July 2019, I called AquaCal to report a temperature gauge issue with the pool heat pump. It was a late afternoon call. The... representative (whose name I unfortunately cannot recall) who took the call and arranged the next-day appointment was refreshingly professional, courteous, thorough and expressed a genuine interest in resolving my issue as soon as possible. The next day I received a call from Hugo who was on his way to repair the heat pump. Hugo diagnosed the problem and was prepared to make the repair. Hugo was professional, courteous and wanted to make sure any questions I might have about the pump were addressed. He also provided me a Quick Start Guide that I find useful. All in all a very pleasant experience with AquaCal - Thank you, Andy Wallarread more
Tara Ronan
Tara Ronan
17:56 11 Jul 19
Hugo came out today and did a thorough job. Hoping this will fix our ongoing issue!
Howard Rubin
Howard Rubin
11:10 08 Jul 19
Our Pentair heatpump decided to always heat and never cool. Called Pentair and their tech (Nathan) figured out the issue right away. Replacing the... reversing valve is not an easy task but Nathan did it flawlessly (on July 5th -- a holiday weekend no less). Aquacal's service center was equally impressive -- quick response, set expectations, and more. Just wonderful to find a company like like (and a tech like Nathan) in South Florida.read more
Marion Lynch
Marion Lynch
21:02 03 Jul 19
I had a great experience, from my first call till the job was complete. Everyone was very professional and on time. My problem was on the 4th of... July week and they were here in two days and fixed for my party. Probably my best service in a long time.read more
Mark Bedward
Mark Bedward
14:11 03 Jul 19
Just ha a repair on our pool heater. Quick response time 24hrs.Hugo the engineer explained everything in detail.Great service
Joseph Aloi
Joseph Aloi
15:58 29 Jun 19
I called on a hot Saturday morning from Long Island NY about a problem with my heat pump. I spoke to Andrew Shepherd who quickly went through a few... items and determined over the phone what he believed was wrong and confirmed I am under warranty. Andrew was extremely helpful and exemplifies what it means to provide great customer service. Great employees make for great companies!read more
Pam Newton
Pam Newton
21:13 28 Jun 19
Andrew Shepherd, was prompt and knowledgeable about the Heater/Chiller and had resolved the problem in just a few minutes and had Chiller up and... running in no time. He gave me clear and detailed information on care and trouble shooting equipment.Thank you for your excellent service!read more
Edward Kuch
Edward Kuch
15:36 27 Jun 19
Yearly Heater service done on 6/26/19 by Juan. I watched him do his service as this was my firstyearly service, I do my own pool maintenance and... this was my first exposure to an electric heatpump.Juan gave superior service. He did regular maintenance, plus replacement and lubrication of parts thatmight be causing future problems. AquaCal takes the position to prevent problems, rather than have acustomer inconvenience and expense.Good product and good service.So far all my experiences with AquaCal have been first rate (I also have their salt generator)They respond quickly and get the job done.read more
lol dog 729
lol dog 729
17:24 24 Jun 19
Company was excellent to work with, from scheduling to finished repair. Hugo was right on time, and was quick to diagnose and repair. Great warranty... and fair price. Unit is 15 yrs old and this was the first repair, so I would definitely recommend this pool heat pumpread more
Jill Labbadia
Jill Labbadia
14:53 22 Jun 19
The technician (Andrew) was great! He not only fixed the unit but spent extra time to go over helpful ways to keep the pool functioning properly.
Frederick Ermel
Frederick Ermel
15:00 20 Jun 19
A recent call to AquaCal to service my pool heater was promptly responded to and a service technician, Hugo, was dispatched the following day to... evaluate the problem. I am very pleased with his service to replace several parts still under warranty and with his effort to fully explain the source of the problem. The price of the service call and labor was quite reasonable.read more
Michael Paz
Michael Paz
19:52 19 Jun 19
Andrew was excellent! He took the time to explain each repair and made additional suggestions to improve the performance and longevity of our AquaCal... heat pump.read more
Howard George
Howard George
18:18 18 Jun 19
HUGO, was quick, polite and very knowledgeable of his job. Thank you HUGO, your the MAN.
Brittnee Roberts
Brittnee Roberts
21:12 14 Jun 19
Hugo showed up within hours of my call and was able to promptly repair our pool heater. Thank you Hugo from AquaCal!
Laura Callery
Laura Callery
16:20 14 Jun 19
Mr. Murphy from AquaCal in Stuart, Florida, repaired our AquaCal pool heater. He was very pleasant, very professional in appearance and ability. ... He called ahead of time and was on time. It was refreshing, and AquaCal stood behind their product, which we have been very happy with.read more
mark serper
mark serper
20:33 13 Jun 19
Andrew Shepherd did an amazing job fixing my pool heat pump. He is knowledgeable, professional and incredibly efficient. I highly recommend him!
Habi Hamid
Habi Hamid
15:47 13 Jun 19
Great service and the tech Andrew Shepherd was very helpful and good at his job.
V Larson
V Larson
13:31 11 Jun 19
This is an excellent heater. Tony Ros is a superb technician. Very thorough, on time and polite. The yearly maintenance is not just a cursory look at... the device.read more
Cheryl Stocklin
Cheryl Stocklin
12:42 07 Jun 19
Great customer service!!! Hugo was very kind, friendly and FAST! He replaced temperature sensor really quickly and at no charge!
Lisa Zeena
Lisa Zeena
22:43 02 Jun 19
Jeff Cameron was fantastic. Showed up on time, was knowledgeable, helpful and friendly. He took care of our heat pump flawlessly and provided... excellent advice on how to maintain so that we may keep our system working for as long as possible. Was very impressed and would recommend to do all you can to keep an employee like this happy and on your team for a long, long time! Thank You Jeff!read more
Jim Timon
Jim Timon
14:34 02 Jun 19
Always the best service from Aquacal, and that's all due to Hugo, their outstanding service technician. Always prompt, super-knowledgeable about the... system, and quick to make repairs...I couldn't be happier with the professional service I receive. 5-stars always!read more
Kate Lombardo
Kate Lombardo
17:24 23 May 19
A great experience. From scheduling the service call to delivering as promised. Appointment was made promptly. Called before arriving. Jeff the... technician was terrific, explained everything and got the repair done completely and quickly.read more
Richard Cetron
Richard Cetron
20:01 20 May 19
Phone call to arrange service call was pleasant and informative. Excellent inside staff. Service Tech Steve Guzman, kept me informed about when he... would be arriving and showed up promptly. He was friendly and courteous, knowledgeable, answered all my questions, and made the appropriate repair. The charge was very reasonable. Excellent company, product, and service.read more
Christina DeVito
Christina DeVito
18:20 15 May 19
Great service! They got out to my house quickly and repaired my pool heater and affordable. Service tech was very knowledgeable and professional.
Caroline Godwin
Caroline Godwin
15:35 11 May 19
We opened our pool this week and our heat pump did not start. I spoke to an Aquacal customer service person on wednesday, and a tech came out on... Saturday. Extremely pleasant experience, great people, fantastic service from beginning to end. I am so pleased, and the cost was very reasonable too. Thank you Aquacal and Scott who came out this morning.read more
David Haldeman
David Haldeman
18:31 10 May 19
Technician Andrew Shepherd was very knowledgeable about the tech call, knew immediately what was wrong and had our pool heater up and running quite... quickly.read more
Mike Malinosky
Mike Malinosky
18:49 08 May 19
Awesome company & products, great warranty. Fully stocked truck - Showed up the same day as called for service. Thanks again guys.
Barbara Simmerman
Barbara Simmerman
12:31 06 May 19
As always, I am extremely pleased with the company's quick response and scheduling of service for my heat pump. Jeff Cameron arrived early, which is... awesome, and was friendly and explained everything he was going to do. Once my pump was serviced he took the time to explain what was done again as well as provide me with a written summary. I highly recommend AquaCal for your heat pump, they are professional, prompt and very customer oriented. Thank you Jeff, for making the trip!read more
Chuck Pike
Chuck Pike
17:14 05 May 19
Had our first annual service last week and we could not have been more impressed with the ease of scheduling, the service we received and the fair... price. Juan was professional and thorough -- very friendly and patient in answering questions I had in and letting me look over his shoulder -- to learn more about our heat pump and how it works. Thanks, Juan and thanks, AquaCal, for having great team members like Juan!read more
Alan Herzlin
Alan Herzlin
16:22 01 May 19
Our Aquacal pool heater was running, but not heating. Fortunately it is still under warranty. Aquacal was called for repair. They called a day before... coming and called again when the repair person was on his way. Andrew service our heater and diagnosed the leakage problem and made the repair. He was very friendly, pleasant and professional. He explained the troubleshooting he was doing and the issue when it was discovered. He reset the heater and made sure I understood all of the issues and what had been done. He gave me literature as well as a written notice of what he had done with assurance to call if there was any problem.read more
MHG MHG
MHG MHG
13:58 29 Apr 19
I have an AquaCal heater/chiller for my pool in Fort Myers. I've had both John Greenfield and TRos at my house to do service and maintenance. Both... were extremely knowledgeable, professional and friendly. They explained everything and made sure all issues were addressed including ones I hadn't even asked or known about. The service dates were 6/21/18 and 7/17/18 - sorry for the late reviews.read more
Mark Merritt
Mark Merritt
12:59 29 Apr 19
Hugo the service rep was great! five stars
J G
J G
16:29 26 Apr 19
The technician, Andrew, was punctual, knowledgeable, personable, and helpful. He deftly fixed the problem, and now the heater works once again. ... What more could a customer want? Thanks for your service!read more
Jennifer Marcus
Jennifer Marcus
12:47 24 Apr 19
Very pleased with AquaCal and their service. This was our first experience after needing a warranty service call for a minor repair. The customer... service team was friendly and accommodating, which made the scheduling process seamless. Andrew our technician was professional, prompt and quick to diagnose/repair the problem with the appropriate needed parts on hand. Thank you kindly AquaCal!read more
Keith Boakes
Keith Boakes
16:10 23 Apr 19
Excellent service from the Aquacal service team. Phoned the service department on the Monday & technician visited the following day (Tuesday) at... 10am. All fully repaired & working fine.read more
Alvaro Frias
Alvaro Frias
14:47 23 Apr 19
Great service
Antonio
Antonio
16:22 20 Apr 19
Andrew was very helpful and was able to fix the issue with our pool heater in a timely and professional manner. We had an AquaCal pool heater at our... previous house and made sure we got one for our new house. AquaCal not only produces quality products, but also provides excellent service.read more
Nathalie Desjardins
Nathalie Desjardins
15:41 11 Apr 19
A very helpful visit and a very experience Technician.Thanks
Susan Russo
Susan Russo
13:56 01 Apr 19
Per my husband....Very happy with the quality of service! Nice guy, too!
Jerry Wolner
Jerry Wolner
17:24 27 Mar 19
Andrew was excellent at diagnosing the problem with my heater. He explained what he was doing and was extremely courteous. it was a pleasure dealing... with Andrew.read more
John Rodrigues
John Rodrigues
00:46 23 Mar 19
Barry Goodman
Barry Goodman
22:49 20 Mar 19
Service person very professional, honest & forthcoming with details.Above is EXACTLY what I was going to say about today's service person, Andrew... Shepherd. The service was to evaluate the warranty work needed for our HOA's SPA heater. HE was even sympathetic about the labor charges and the delay time to bring in the "warranty" parts needed for our repair. Nice guy & very professional.read more
Paulette Spencer
Paulette Spencer
19:14 13 Mar 19
Completely satisfied with Hugo's work, time on job thoroughness with whole process. Would definitely use again.
Jane Butler
Jane Butler
17:38 12 Mar 19
AquaCal has prompt, expert service! Our service person, Hugo is excellent, thorough and friendly. I have confidence in his workmanship. They also... have very fair pricing! Love this service for my heat pump!read more
Alan Wakeling
Alan Wakeling
00:49 12 Mar 19
Hugo arrived on time and repaired my pool heater in just minutes. He was friendly and professional. I would call for an aquacal technician any time.
Lou Grube
Lou Grube
17:06 01 Mar 19
We had a water sensor issue and called AquaCal. They scheduled an appointment the next day and the tech was friendly and knowledgeable. The part was... still under warranty so the service and part was free.I would recommend AquaCal for pool heaters.read more
Joel DuckWorth
Joel DuckWorth
19:49 26 Feb 19
Arrived on time and fixed the problem in an hour or so. Price was fair and Hugo was excellent.
E Blaff
E Blaff
20:25 25 Feb 19
The Aquacal service techs are the best. Very professional and helpful. The annual service program will keep your heater in tip top shape.
TheJakeybonz
TheJakeybonz
00:12 22 Feb 19
fabian suarez was professional and courteous.
Ian Naisbitt
Ian Naisbitt
22:27 19 Feb 19
The heat pump required service, the fan had stopped running, so the pump would shut off after a few minutes. Hugo from AquaCal arrived and began... fixing the heat pump. I joined him as he repaired the pump. We began a discussion on heat pumps, pools in general, FL weather and life as well. Hugo is a personable fellow with a sense of humour and willingly contributed to our conversation about pools, heaters, service and pumps. I can tell Hugo enjoys interacting with people and presents a positive and happy person on the job. AquaCal would do well to hire more people with Hugo's expertise and people skills.read more
Alan Scott
Alan Scott
23:59 18 Feb 19
We bought a new. “Icebreaker” pooo heater on the recommendation of our pool company.Initially wwwe were unhappy with its performance, but once the... Aquacal technicians got involved everything was sorted out very quickly.Speaking to the company reps gave us loads of confidence that we’d be looked after.Special mention to Hugo Zureich, who took time out too explain the issues we’d had, how they were fixed and generally reassured us regarding how good the product really is.A few weeks down the line we are very happy with our lovely waram pool!read more
Anthony
Anthony
17:08 15 Feb 19
Our heater control wasn't working correctly.After 1 call to Aquacal customer service a tech came a few days later and replaced the defective part... under warrantyGreat customer serviceread more
Frank
Frank
22:51 07 Feb 19
Hugo came by to troubleshoot my pool heat pump for me. He was very helpful, friendly and knowledgeable. Dispatch# 324718
Jim Smith
Jim Smith
18:29 01 Feb 19
Highly Recommend. Hugo came out to service our community pool equipment. Arrived on time and went out of his way to explain the service call,... answer questions, and offer possible future improvements.read more
Lori Dennis
Lori Dennis
14:24 27 Jan 19
Vivian Sandler
Vivian Sandler
17:35 18 Jan 19
Fabian Suarez was extremely knowledgeable, professional and provided excellent customer service.
Teresa Aylward
Teresa Aylward
13:27 16 Jan 19
Hugo was punctual polite and seemed to know his job.
Deborah Cline
Deborah Cline
03:49 16 Jan 19
Our pool heater would not start. I phoned the St. Pete office at 3:30 PM on Friday. The said someone would call me on Monday with a specific... schedule. Everything I was told on the phone proved to be accurate. Our technician was scheduled for today, Tuesday, from 11:00 AM to 2:00 PM. Jean-Paul Lees phoned about 10:50 AM, said he would be here shortly, and he was. He had a part in his hand, and stated he thought the repair would be about 10 minutes. AND, it was! Mr. Lees was professional and thorough, and explained that there was probably nothing we could have done to prevent this particular problem.We couldn't be happier with the courtesy and professionalism of every contact we had at AquaCall.read more
Louise McGowan
Louise McGowan
22:40 14 Jan 19
Juan was excellent. He did a thorough checkup of my heater and was very professional and courteous.
Mark Erwin
Mark Erwin
13:56 04 Jan 19
Fabian arrived on time, quickly found issue, provided clear options and had my heater up and running in no time. Couldn't have been easier and... hopefully I don't need them again, but if I do I'll call and request Fabian.read more
Jayne Hustead
Jayne Hustead
15:56 01 Jan 19
Hugo replaced my pool heater's temperature sensor fast and efficiently and in time for guests!
KARYN PASQUELLA
KARYN PASQUELLA
18:59 29 Dec 18
Juan Montoya serviced our AquaCal pool heater yesterday and we could not have been more pleased. Polite, professional, knowledgeable, efficient and... reasonable!read more
david meikle
david meikle
15:59 20 Dec 18
We had a service call on our brand new unit they came out in a very timely fashion and the service person John Greenfield was absolutely phenomenal
Rocco DeLuca
Rocco DeLuca
23:10 19 Dec 18
Didn't know this company at All. they were the company sticker on the Pool heater of the house we just bought. I was afraid that i would get Soaked... (pun intended) with the cost. The service call was $125. and $125 an hour after that. They came out, showed me a tiny lead. The evaluation (incl in the $125) had him taking that apart, and then fixing it with some sealer and tightening. Charged me NOTHING extra. said i was new customer and want to help out. They are AWESOME in my booked. The only place i will get soaked now is in our Hot Tub / Pool 🙂read more
Cynthia Sayers Lane
Cynthia Sayers Lane
20:29 19 Dec 18
Hugo is a pro, fixed the issue quickly and efficiently, and communicated just the right of information at the right level to help us understanding... the issue and tips for the future of our pool heater. Thank you, Hugo!read more
John Dodd
John Dodd
20:44 17 Dec 18
Pool heater service done on time by Hugo. Very efficient company with experienced staff.
Vicki Menchel
Vicki Menchel
13:10 15 Dec 18
I was very happy with the service from Aquacal. Andrew was very knowledgeable and helpful and resolved all problems.
Bryan Fisher
Bryan Fisher
22:24 13 Dec 18
Great experience with Hugo! He was extremely friendly and knowledgeable! Got our pool heater up and running in a short time. Highly recommended.
Jim Robinson
Jim Robinson
14:56 13 Dec 18
Charles Couvillion
Charles Couvillion
21:23 05 Dec 18
Jean Paul was on time, knowledgeable, and fixed the problem. I hope we always have him as our technician
Kyle Hanson
Kyle Hanson
08:02 05 Dec 18
Hugo did an excellent job during the service call. He also went above and beyond explaining the equipment and it's use which was very helpful.
David Stuhler
David Stuhler
15:37 02 Dec 18
Lourdes Paez
Lourdes Paez
21:32 29 Nov 18
Hugo was on time efficient and got our pool heater working in no time. He was helpful in explaining correct use of the heater vs our solar heater. ... and offered the part number for a piece my husband can easily replace himself. Overall we were very happy with the company and the service.read more
Lisa Dylina
Lisa Dylina
17:54 28 Nov 18
On time, efficient and explained how to use display. Nice guy!
Joanne P
Joanne P
16:03 27 Nov 18
Hugo came out and serviced our unit today. Quite efficient and explained everything very well. Love love love our warm pool!
Robert Hansen
Robert Hansen
04:50 21 Nov 18
Great service promptly delivered.
Yvonne Pruitt
Yvonne Pruitt
19:37 20 Nov 18
Hugo was great and made sure I understood my system to the best of his ability!
john hilliard
john hilliard
17:15 15 Nov 18
Hugo was right on time and professionally replaced faulty part, had our unit up and running in no time.
Robert Gannon
Robert Gannon
14:58 09 Nov 18
Hugo was here today and fixed our pool heater, and did a fantastic job, this was the fourth time we have used AquaCal, over the past 3 yrs and every... time they came, the results were great ,a great company.read more
James Marshall
James Marshall
19:33 08 Nov 18
On 11/7 Hugo was out to service the pool heater which was over heating. We replaced the sensor which was defective under warranty and calibrated the... unit. Hugo was very professional and completed the work to our satisfaction.read more
John Paganoni
John Paganoni
03:31 08 Nov 18
Hugo was very pleasant and helpful in diagnosing our pool problem.
S.A. Solin
S.A. Solin
19:46 05 Nov 18
Service by Mr. Shepherd was first rate, on time, and very reasonably priced. He was also a fountain of useful money saving information. This is a... very classy outfit that I will definitely use again.read more
Renee Hardison
Renee Hardison
17:54 05 Nov 18
Had my spa heater fixed by Hugo Zureich from Aqua Cal. He did a great job and would highly recommend them.
Ian Campbell
Ian Campbell
14:54 05 Nov 18
Excellent service. John Greenfield got us up and running again.
Kamille Rodriguez
Kamille Rodriguez
21:57 02 Nov 18
Fabian Suarez was great in Miami, went beyond the expected.Antonio Rodriguez
Dennis Schutz
Dennis Schutz
13:44 02 Nov 18
Great response and service. The tech, John, was the best!
wayne white
wayne white
20:48 29 Oct 18
Susan Garfinkel
Susan Garfinkel
19:52 26 Oct 18
Dave Jaggers
Dave Jaggers
19:05 25 Oct 18
Excellent response time after phone call. Tech out within 2 days and fixed the issue the first time. Great service.
Joel St Pierre
Joel St Pierre
18:04 24 Oct 18
Wow. I wish more service companies were this professional. Andrew was fantastic. He walked me through what he was doing the whole time and had my... heat pump up and running in under an hour. Good stuff!read more
William Osborne
William Osborne
01:59 24 Oct 18
Technician Andrew Shepherd provided great service. Although the repair was covered by warranty, he was fast and thorough. He even made some... adjustments to the pool heater to help prevent the problem from happening again. All at no charge. Very impressed!!!read more
Robert Peterson
Robert Peterson
13:35 21 Oct 18
John Greenfield is the "best". If I could, I would hire him for everything I need fixed at my house.
Justin Vermuth
Justin Vermuth
23:58 19 Oct 18
Great experience w/ Hugo!
gary gauthier
gary gauthier
18:32 19 Oct 18
Great service from your technician Hogo. This morning.
john townsend
john townsend
13:29 19 Oct 18
I have a AquaCal electric heater and recently it seemed to quit heating so I called and scheduled a $99 periodic maintenance/service appointment. ... The technician (Tony) was sent out to do the job, he showed up on time and performed the maintenance which included checking the electronics, Freon pressures, visual inspection of all the components, cleaning the fins inside and out and even painting the exposed metals! All of this plus the repair all within an hour. He was thorough, professional and friendly! In this day and age we live in I can't honestly say there are many "Good" values out there to be had but this is one! Well worth the money, highly recommend!read more
frank lilawsa
frank lilawsa
20:12 16 Oct 18
Very prompt response. Great communication all around. Friendly and knowledgeable tech that helped me with tips and questions. These folks are great!
Ron Hubp
Ron Hubp
17:37 07 Oct 18
1st time using AquaCal - easy to set up appointments in Winter Garden (Orlando); Hugo called 30 minutes prior to getting to our property and I wasn’t... able to get back home in time to meet him. I had set up and authorized $200 on c.c. and Hugo stopped by and repaired while communicating with me the whole way on his cell phone.read more
Libby Lewis
Libby Lewis
15:20 22 Sep 18
Although we live thousands of miles from AquaCal's HQ, they dealt with us the way a high-quality local business would. We got the top-notch customer... service you want, and rarely receive anymore, in the U.S. They're employee-owned, and a reminder of the best American business can be.read more
Mike Manyak
Mike Manyak
17:50 21 Sep 18
Hugo provided a detail explanation of the issue with my heater and shared options for restoration.
Corner Commons
Corner Commons
13:25 21 Sep 18
Hugo did an outstanding job getting my heat pump back up and operating. Arrived on time, did work expeditiously, explained all that he addressed in... the unit. Could not be more pleased with Aquacal and their service team of factory reps.read more
Joseph DiPasquale
Joseph DiPasquale
13:07 21 Sep 18
Technician was very courteous and made the repair very quickly even explaining the entire process to me while he worked. Very satisfied.
Ken Tymecki
Ken Tymecki
16:04 20 Sep 18
Linda Tucker
Linda Tucker
17:39 17 Sep 18
Hugo came to service our AquaCal pool heater and did a great job. He is very knowledgeable and very helpful. We are first time pool owners and I... appreciated his insight and assistance not only only current issues and questions but on the future of owning a pool and heater. Thank you Hugo for your assistance.read more
Deborah LaBrie
Deborah LaBrie
18:02 11 Sep 18
Diane Borduas
Diane Borduas
23:37 05 Sep 18
Called Aquacal on Tuesday to arrange for service on our pool heater that had stopped working a few days earlier. Service was scheduled for the next... afternoon but the technician called on Wednesday morning to let us know he would be arriving about 11:00 AM.Hugo quickly diagnosed the problem and changed a faulty sensor but he also noticed that the refrigerant level was low so he investigated that and found a small leak in a valve. He changed the valve and charged the system with refrigerant, probably eliminating the need for another service call within a few months. Excellent service as usual. Thank you Hugo.read more
Team Dixon
Team Dixon
20:32 05 Sep 18
We had a great experience with Jeff Cameron of Aquacal. He came out to fix our unit and was on time, called ahead and explained everything perfectly... about the repair that we needed. Great service by Jeff and the staff to make the appointment were very good as well. I would recommend this company and Jeff Cameron.read more
Denise Donovan
Denise Donovan
13:34 27 Aug 18
Linda Brown
Linda Brown
20:51 24 Aug 18
Steve Guzman was sent to fix my pool heater 1 day after I called. He showed up on time, diagnosed the issue within a few minutes, explained... everything thoroughly and fixed my heater very quickly. He was very nice and professional.read more
Ralph Anderson
Ralph Anderson
20:40 24 Aug 18
Great Honest service. They showed up on time and explained the problem. They were very reasonably priced and the repair was fast. Great Company
Joanna Diaz
Joanna Diaz
21:41 23 Aug 18
Hugo was amazing & got us up & running in no time! No more leak
chuck Barnhart
chuck Barnhart
12:56 16 Aug 18
dennis blaine
dennis blaine
15:20 14 Aug 18
Lorie Donahue
Lorie Donahue
14:26 14 Aug 18
Prompt, professional service from Jeff C out of the Rhode Island office! A true asset to AquaCal and all the New England customers.
Dan Giannini
Dan Giannini
19:51 10 Aug 18
Josh came out right on time, explained what the problem was with the heater, fixed it quickly, and went over the functioning of the heater with me. ... He patiently answered all of my questions and was extremely pleasant and polite. The price was fair. All in all, great job.read more
Jim Wright
Jim Wright
20:00 01 Aug 18
Service Rep Dan Kelly showed up today to work a warranty repair I had with my SQ225 pool heater. It was a refreshing experience to have someone show... up on time, and be so knowledgeable and courteous. Thanks Dan! One of my best repair experiences ever!read more
tanaso tana
tanaso tana
06:59 28 Jul 18
Đây là nhà sản xuất heatpump uy tín của Mỹ, Tanaso đã từng dùng sản phẩm của họ. Rất bền.
ralsgrandma
ralsgrandma
20:17 27 Jul 18
Had repair on my Aquacal pool heater today. From first contact with the call center to the completion of my repair less than 24 hours later... everything was handled efficiently and pleasantly. What a pleasure to work with everyone I had contact with, in particular the technician, Hugo, who came out in the middle of a very hot day to quickly assess and repair the issue with my heater. And there is even a warranty on the replaced part! Couldn't have asked for better service. Thank you.read more
John Julian
John Julian
17:13 27 Jul 18
Aquacal responded to my request for service on my pool heater in less than 24 hours. Their representative (Mr. Greenfield0 arrived exactly on time... and quickly diagnosed the problem. He was courteous and spent the time to explain the problem. High marks to Aquacal for a rapid response and for supporting their product..read more
Diane Lapointe
Diane Lapointe
20:19 24 Jul 18
Customer service is excellent from start to finish! Jeff Cameron is the best! He rapidly diagnoses and gets right to work.
Beth Roy
Beth Roy
14:33 23 Jul 18
Jeff C. came out and fixed our heater and installed a new touch pad. He was right on time, very professional, a great guy - great service. HIGHLY... recommend!read more
G C
G C
16:48 20 Jul 18
Called AquaCal service just yesterday and received a service call appointment for today . Hugo, our service technician called 30 minutes before... arrival and was very friendly.He replaced a faulty water temp sensor , tested it and answered all our questions.Very pleased with the quick polite response all around.read more
Susan Namenson
Susan Namenson
14:44 16 Jul 18
Jeff Cameron was professional, knowledgeable and friendly. He arrived on time, diagnosed the problem and had the needed part with him. Fixed our 18... year old heater. Very satisfied.read more
Kalani Thielen
Kalani Thielen
18:23 14 Jul 18
I recently had an excellent experience with Josh Fort, who came out to diagnose an issue that I had with my pool heater. He was able to quickly... identify the issue, show me exactly what had happened (which I really appreciated), and he was able to replace the broken part with the supplies he'd brought with him. Also, on a personal level, I thought that he was very friendly and clearly very experienced. This was after a very productive initial call to ask about service, so all around I'm very happy and impressed with this company.read more
Kenny Larrison
Kenny Larrison
18:23 12 Jul 18
I cannot say enough good things about my service call today. The technician (Eric) was the ultimate professional. My heat pump had developed a leak ,... Eric diagnosed it and repaired it in no time. He also performed a completed systems check and advised the start/run capacitor was weak and needed replacing so he saved us a future service call. Thank you Eric .My AquaCal unit was built in 2004 and has been in service to this day, the durability of the unit is outstanding. If our existing unit fades into the sunset someday we will purchase another AquaCal unit without hesitation.Thank you .K.Lread more
Cheryl Walter
Cheryl Walter
11:42 12 Jul 18
Courteous Repair Man- On Time. Very fair. Well pleased with the service
George Whitaker
George Whitaker
14:55 11 Jul 18
Andrew Shepherd serviced our heater/chiller. He replace the temp sensor. He explained everything about unit in simple terms. He was prompt and very... pleasant. He explained the extended warranty and service plan.read more
patricia forand
patricia forand
13:56 10 Jul 18
excellent job done by Jeff Cameron. Great service from Aquacal
Jay Dennett
Jay Dennett
14:11 09 Jul 18
Jeff was amazingly helpful! Beyond assisting with the quick technical fix that was reason for the visit. He went above and beyond in answering... question after question about the units use and care. Friendly and on point. Absolutely impressed.read more
Chris Klardie
Chris Klardie
15:53 07 Jul 18
Jeff Cameron came out to service our pool heater today and did a great job, quickly found the bad transformer, replaced it and had us back up and... running in less than 30 minutes - he even came early because of an earlier cancellation! We love our AquaCal pool heater and appreciate the great service with the company and Jeff! Thanks!!! - Chrisread more
Ed Kelly
Ed Kelly
23:48 06 Jul 18
Jeff did a terrific job. It was clear he knew what he was doing. In addition, he was friendly and neat. i had full confidence he was A+. If i need... any heat pump work done in the future, he'd be the guy I'd ask for. Thanks for sending him.read more
Kay Colgan
Kay Colgan
15:28 30 Jun 18
The capacitor and display board were replaced today on my pool heater. Jeff Cameron, the technician, gave me a call to let me know he was on the... way. He was extremely professional and gave a full explanation of replaced parts as well as how to use the new display board. All parts were covered under warranty, and the pool heater is working great! I highly recommend AquaCal for their truly outstanding customer service!read more
Thuy Lam
Thuy Lam
18:48 29 Jun 18
After noticing a small leak in our AquaCal pool heater, I called the number on the heater to figure out what we needed to do. The dispatch person... took down my information, the heater information, and dispatched a local technician to come diagnose the problem. Everything went really smoothly and I was really impressed with our technician, Jeff Cameron. He was really knowledgeable and really professional. Not only was he on time for the diagnostic trip, but he was about 30 minutes early for the return trip to replace our condenser. I am really happy with the service provided by AquaCal.read more
Cesar Nieto
Cesar Nieto
14:38 26 Jun 18
Had an electric heater recently installed and we ran into a problem. Called for service and they were able to get it resolved quickly and... professionally. Thank you so much for your assistance!read more
Steve Pauley
Steve Pauley
18:58 25 Jun 18
Technician called ahead to confirm his arrival, showed up on time with no waiting. Examined my old pool heat pump and explained its condition. This... visit provided me with information I need to take the next steps. Many thanks to my technician Hugo for a thoughtful and thorough service call!!read more
Jo-Ann Brewster
Jo-Ann Brewster
00:53 21 Jun 18
Had problem with phone operator, but did get a timely service and the technician Jeff was wonderful and professional
Maggie Keller
Maggie Keller
18:05 19 Jun 18
Juan was punctual,actually early calling ahead to confirm that it was ok to arrive early. He was pleasant and professional. Serviced the aqua cal... and gave me a report on its condition. A great experience with both Juan and the St. pete company.read more
Steve Nouskhajian
Steve Nouskhajian
13:39 18 Jun 18
Hugo is great. He always shows up on time, always professional, and personable.
Clark Mills
Clark Mills
12:10 18 Jun 18
Very courteous, knowledgable, and efficient phone rep, dispatcher, and best of all…an ontime tech who called ahead, so that I was able to inquire on... service time and get an estimate on labor costs for my minor issue with my 7 year old Heatwave_SuperQuiet. Excellent Service! This has been the only instance of a problem repair since installation.read more
wyarewe
wyarewe
17:00 12 Jun 18
Jeff Cameron came out to diagnose our pool heat pump. We have had him for the past few years and he always quickly diagnoses the problem and fixes it... in a short amount of time ! We used to use another company but wasnt happy with them, the first time we used Aquacal and Jeff we knew we were sticking with your company !read more
Theresa Bonapace
Theresa Bonapace
11:06 07 Jun 18
My 2007 Jandy Heat Pump was showing a default High refrigeration pressure warning. I spoke with numerous service professionals who told me I needed... a new pool heater. Then I called aqua cal and Steve Guzman arrived at my home and found the problem immediately costing me less than $200 to repair wires. I highly recommend aquacal!!! Thank you Steve!read more
Glenn Laury
Glenn Laury
00:08 07 Jun 18
Hugo is a hard worker and deserves a Bravo Zulu. That's Navy parlance for a well done. He never mentioned that the Company is employee owned through... an ESOP but should have.read more
Thomas Werley
Thomas Werley
13:47 06 Jun 18
Josh was on time, very friendly and efficient. He actually saved me money pointing out a badly faded display board, but indicating it would be a... waste of money since the system is operated from a remote.read more
Sean Tierney
Sean Tierney
15:45 05 Jun 18
The Technician, Jeff Cameron, did a great job explaining the setup, researching and resolving my water leak issue.
Randy Bagwell
Randy Bagwell
19:30 31 May 18
John Stoessel
John Stoessel
18:59 29 May 18
Jeff Cameron was great! He arrived on time, repaired the issue, and provided some recommendations for preventative maintenance.
Glenn Bilek
Glenn Bilek
13:46 29 May 18
Josh Fort called to give an ETA, arrived on time (actually early), fixed a somewhat neglected unit, and was finished in about an hour. If only... service appointments from others went as smoothly.read more
Dino Constantinou
Dino Constantinou
14:32 26 May 18
John Greenfield did an excellent job... even under bad weather conditions.
Jim Kerr
Jim Kerr
13:49 24 May 18
Hugo did a great job!!!!!
Edward Minkler
Edward Minkler
18:24 23 May 18
Jeff Cameron was the AquaCal representative that serviced our pool heater. He came out when he said he would and was very polite and professional. ... He was creative in helping us solve our problem when the parts were no longer being manufactured which saved us thousands of dollars. I would highly recommend AquaCal and especially Jeff if you live in New England.read more
Adrienne Jenkins
Adrienne Jenkins
19:46 20 May 18
Aquacal came to service our new unit. Timely manner. Our tech Hugo was friendly and helpful with any of our questions. Thank you
Jim Miller
Jim Miller
11:41 18 May 18
Repair of my pool heater by Jeff Cameron was prompt and professional. Would definitely recommend
Mike Roan
Mike Roan
19:56 10 May 18
Service repairman -Jeff C was fantastic and a pleasure to deal with.
Heidi Schrock Realtor
Heidi Schrock Realtor
15:38 10 May 18
Jean-Paul Lees of AquaCal was OUTSTANDING!!!! He was VERY professional, explained EVERYTHING and took the time to answer every question that I had!... He knows these pool heaters inside and out...even went above and beyond to find a work around until our part came in!!! Huge asset to AquaCal's team!! Thank you again!!!read more
Vinny Buttaro
Vinny Buttaro
15:10 08 May 18
Just had my AquaCal heater serviced. Jeff Cameron was my service representative and he was great! Very professional and explained everything that he... was going to do and what he was doing. He answered all my questions and provided tips on adjusting my pool jets. He was very knowledgeable and a Patriots fan!!Thank you Jeff!read more
jay murray
jay murray
11:35 08 May 18
Could have better phone service but at home service was perfect.
Paul Carleton
Paul Carleton
01:17 07 May 18
Prompt, courteous service provided by Jeff Cameron. Got our heater up and running so we're ready for the season!
Lora McComb Peralta
Lora McComb Peralta
18:45 04 May 18
Hugo arrived within the given time window. Was very professional and courteous. He replaced the part quickly. Very happy with service.
Alvin Coiner
Alvin Coiner
15:25 04 May 18
Service yesterday by John Greenfield to repair failing heat sensor. Service was performed efficiently to specs. But as importantly, aside from John... being a very nice person, he provided additional information regarding my heat/cool unit that I found very helpful in understanding best maintenance and upkeep for this unit into the future...great job!read more
Christian Chelli
Christian Chelli
17:51 03 May 18
Awesome service on time and well manners just finish having a certified tech Fabian Suarez manufacturers service representative i well recommend to... friends and family or anybody great service thank you Fabian for your work.read more
Greg Arnold
Greg Arnold
17:22 01 May 18
Had an issue with a 12-year old heat pump. Called customer service. They sent a technician out the next day - Jeff Cameron was great. He was... knowledgeable about the unit (even though not an AquaCal brand), showed up on time, quickly and efficient diagnosed and resolved the problem.read more
Larry Robbins
Larry Robbins
22:31 27 Apr 18
Could not be happier with AquaCal, had major issues with my heat pump, and the Service Rep Hugo Zureich, went above and beyond in his efforts to not... only fix my heat pump, to also make sure everything was still covered, which meant there was no charge, I'm amazed, and extremely happy with everyone involved. AquaCal will always be my go to company for anything and everything concerning my pool!!read more
Ron Crandell
Ron Crandell
16:19 27 Apr 18
Great service this morning in Manassas. Thanks Jeff Cameron for impeccable service!Ron
David Wall
David Wall
16:18 27 Apr 18
Jeff Cameron just serviced my SQ166R. Extremely knowledgeable and took the time to answer all my questions on how to set my variable speed pump to... get the most out of my unit. Jeff is who you hope shows up at your door when you have a problem. Employee owned company likely has something to do with it. Very happy that I purchased an AquaCal after my experience today.read more
William Wilson
William Wilson
23:06 20 Apr 18
Dot Driscoll
Dot Driscoll
21:44 20 Apr 18
Hugo was great! He called before coming and left me the bill as I had to leave before he was finished. Worked very hard. He found another small... problem but promised he would order the part and return ASAP.read more
Frank Foglio
Frank Foglio
17:33 19 Apr 18
marlonmacon1
marlonmacon1
16:03 12 Apr 18
Great experience! Josh was professional, informative, and even provided helpful tips. Will return as a customer.
Henry and Dawn Korzen
Henry and Dawn Korzen
11:34 12 Apr 18
Service Tech Hugo came out to replace Control Panel. While here he also replaced some wiring that may have melted in the future. He was fas, friendly... and very efficient. No extra charges as he was here less than an hour. Great Job Hugo!!read more
Tamara Clos
Tamara Clos
16:47 28 Mar 18
Hugo was here on time and fixed issue with heat pump. Personable and professional. Now family will be able to enjoy a warm pool to swim in this... Easter weekend. Thanks Hugo!!read more
Cassie Chancey
Cassie Chancey
14:19 21 Mar 18
Aquacal was quick to get someone at my home to repair my pool heater. Jeff Cameron was the tech who came on site. He was very professional and... quick. He had the new display screen installed and had the heater back up and running in less than 10 minutes. He was very detailed in explaining the warranty and letting me know who to contact should I have any questions or concerns. Great job Jeff. Enjoy SWFL while you are down here 🙂read more
Mary Plunkett
Mary Plunkett
15:51 14 Mar 18
Our AquaCal repair man, Hugo, was terrific. Very nice to work with and very professional!
Rhonda LRP
Rhonda LRP
23:53 09 Mar 18
Hugo was excellent. His customer service was perfect. He's very knowledgeable and patient. Thank you for doing superb work.
Laura Crank
Laura Crank
19:54 09 Mar 18
Hugo was polite, prompt and did a great job!
Nathan Hampton
Nathan Hampton
18:11 09 Mar 18
Hugo did a great job fixing my heat pump. Now I can have a warm pool for my granddaughter's birthday. He was quick and efficient , found and fixed... the problem.read more
Jean-Marc Sitbon
Jean-Marc Sitbon
08:20 07 Mar 18
Intervention rapide et efficace de Hugo
Orlando Cantu
Orlando Cantu
16:49 05 Mar 18
Hugo Zureich the technician was very professional ,friendly ,fast with Quality overall fenomenal work = Happy Costumer !
Steve Kincade
Steve Kincade
23:27 04 Mar 18
I have to say that I was super impressed with the help they provided me. Our pool heat pump stopped working so I called and was given prompt service... with the promise of call back to schedule a service call. The call cam in on time and at the scheduled time the Service tech, Hugo Zurich, called and confirmed that he was on the way.I went out side at the appointment time and sure enough, he drove in right on time. While all of that was great and I liked it, with really got me to the point of writing this review was the polite and extremely knowledgeable tech. Hugo knew exactly what the problem most likely was and after testing the main capisitor, he found it was faulty. I thought he would say that he would schedule another service call but no, he went back to his van and had one there. Honestly, I do think he had 2 of everything in there which seems to be a real rarity these days.The problem also burnt the circuit breaker which was out of his legal capability to replace, but I got that fixed and the unit started up and is working perfectly. I asked him many other questions about the unit and there was no hesitation with the replies. He also pointed out a few extra things about our system to look at soon to prevent other issues.I am 100% impressed with Hugo and the company that employees him. The company system is great but that is nothing without good knowledgeable staff and in this case, they have a winner with Hugo.I hope this helps other in deciding on who to use to service their heat pump.read more
Mike Somand
Mike Somand
21:41 04 Mar 18
Jimmy Nagaj was on time, talented, and fast. He explained everything well. Excellent service! One of the best repairmen I've every had.
Paul Countryman
Paul Countryman
18:20 01 Mar 18
Service man John Greenfield arrived on time and spent a great deal of time explaining the heatpump and correcting the wiring which was done... incorrectly by the installers (not AquaCal). He measured the decibels and tweeked the machine. Very satifiedread more
Kathie Sigler
Kathie Sigler
20:47 28 Feb 18
Fabian Suarez was terrific! Fixed everything quickly. Very knowledgeable! Thanks for great service!
Steve Sorkin
Steve Sorkin
14:02 27 Feb 18
I received excellent service scheduling the repair and from the technician, Fabian Suarez.
James Fornadel
James Fornadel
15:16 26 Feb 18
Hugo came with the upgrades today. The job was done in a professional manner. Hugo explained the the new panel very well and also told us where to... get a manual for the new panel.He also explained the warranty.If we ever need repairs again I will ask for Hugo to do the work.he also tested the unit and lets know it works well for a 14 yr. old heater.Thank You Hugo and Aquacalread more
Michele Moser
Michele Moser
22:52 22 Feb 18
Aquacal/Autopilot has done an excellent job with service and warranty repairs for our customers. Our customers expect the best, and Aquacal has... cornered the market with superior customer service. Because our pool service maintains many commercial pools and spas with seasonal demands that allow for no heater down time, we find Aquacal is the best in the business for response time and successful repair to keep our swimmers happy.read more
Jean Geiwitz
Jean Geiwitz
00:47 22 Feb 18
On 2/7/18, John Greenfield serviced our pool heater. He called before he arrived and performed the service professionally and within the time he... quoted me. I couldn't be more satisfied. John was friendly and efficient. Thanks for the great service.read more
Darlene Morgan
Darlene Morgan
20:57 21 Feb 18
I absolutely love my pool heater. Yes I live in Florida but without the heater I lose three months of swimming. I have had it for almost three... years now and would not trade it for anything. It is extremely quiet. I had a thermostat sensor go bad and I called AquaCal. They sent Hugo out to service my unit. He was pleasant and repaired my unit in a short time. The parts are under warranty for 7 years so the only thing I had to pay was the service call. Thank you Hugo for a fast repair and your patience from a customer that wants to know everything that is being done. I am a happy customer with not only my heater but also the service department.read more
Bill Bru
Bill Bru
23:48 20 Feb 18
Hugo performed a good 1 year service checkup for our pool heater. Thanks AquaCal
melissa bregman
melissa bregman
21:01 20 Feb 18
Katie Snell
Katie Snell
20:54 20 Feb 18
OUR TECH GUY WAS JEAN-PAUL LEES, I CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS YOUNG MAN. HE WAS COURTEOUS AND FRIENDLY. MOST OF ALL HE WAS VERY... KNOWLEDGEABLE AND EFFICIENT. OUR TECH LAST YEAR WAS JUST THE OPPOSITE. YOU NEED TO KEEP JEAN-PAUL. GREAT EMPLOYEEKATIE SNELL MIRAMARE CONDOS PUNTA GORDA FLread more
circus mole
circus mole
19:54 20 Feb 18
The technician, Hugo, did an excellent job and our pool heater is working better than ever 🙂
Shelli D
Shelli D
19:18 17 Feb 18
great quick service by doug
Linda Doyle
Linda Doyle
12:30 17 Feb 18
Tech Hugo arrived on time. Excellent customer service. Informed us at end of maintenance that our heat pump was cleaned, tested, in good order and... operating properly. Thank You!read more
nigel kingsley
nigel kingsley
13:14 15 Feb 18
David Hayes
David Hayes
16:40 13 Feb 18
Great service....prompt and got here within a day. Hugo was very friendly and knowledgeable.
Abelardo Gutierrez
Abelardo Gutierrez
16:40 09 Feb 18
Highly recommended! This was a great experience. I had with Pool Heater repaired by Jeff Cameron. He was extremely professional, explained the... problem, fixed it in a timely fashion and left the area neatly clean.read more
Judith Bellack
Judith Bellack
16:58 07 Feb 18
We bought a replacement pool heater from AquaCal that was reading a temperature much higher than the actual pool temp; one phone call that afternoon,... and they had a tech out the next morning (west Boca Raton)! Andrew was polite, professional, called to let me know he was on the way, and identified the issue within a minute (too little flow into the heater, just a simple valve adjustment). He walked me through the controls, and gave me some great tips on what to look out for and troubleshoot. What an outstanding service experience!!read more
Mark Carnahan
Mark Carnahan
01:32 06 Feb 18
Service tech Hugo was clearly knowledgeable of the pool heater. He quickly, efficiently, diagnosed the problem with the noisy heater and replaced the... fan motor. He determined that the fan blade assembly also needed replacement. Hugo patiently explained all of this to me, and answered all my questions. I highly recommend him.read more
Chuck Holcomb
Chuck Holcomb
18:38 30 Jan 18
very friendly and knowledgeable
Patricia Okun
Patricia Okun
15:37 28 Jan 18
Hawthorne Manor Condo Assoc. in FLLJosh Fort the Aquacal tech called in advance & arrived in 30 mins. He did a thorough inspection of pool heater &... patiently explained the issue & how to correct it. Also took time to explain other minor issues I had questioned. He was very polite & friendly. Thank you for your time.read more
Elizabeth Riby
Elizabeth Riby
20:00 19 Jan 18
Excellent service from Hugo
Jacob Eifler
Jacob Eifler
13:34 19 Jan 18
Overall great experience. Excellent communication with office, scheduler and technician (Hugo).
Tammy Brower
Tammy Brower
18:44 18 Jan 18
Excellent customer service on the phone for tech support! They sent a technician within one business day - Jean Paul Lees, and he was very... knowledgeable and had us up and running in 20 minutes with no mess! Thank you AquaCal!read more
Bob Bull
Bob Bull
00:17 17 Jan 18
Jean-Paul was professional and responsive. Well done!!!
john1rain
john1rain
14:25 16 Jan 18
On time and quick diligent service.
Linda Pittaway
Linda Pittaway
14:30 13 Jan 18
Friendly,professionalon time and efficient.What else can one ask?
Malcolm Yorkston
Malcolm Yorkston
23:37 11 Jan 18
I appreciated the quick competent service. My service technician, John Greenfield was top notch. Anyone looking for the best product and service... should make this company their choice.read more
Larry Metzger
Larry Metzger
18:17 03 Jan 18
Quick response and great service. The Tech (Nathon Rowell) called and arrived right on time. He was very professional and repaired our pool heater on... the first visit. He arrived in a nice van clearly marked Aquacal. Best part was he was equipped with the parts needed.Scott F. (Oakland Park, Fl)read more
Brian Kile
Brian Kile
20:06 02 Jan 18
Amazing customer service! I called and spoke to a human right away, she explained that they were busy and it may take longer than the normal 2-3... days to get out to my home. I received a call back in less than an hour and they booked me for the next day. The tech was honest, and found the problem right away, I'm so glad I went with Aqua-Cal. (P.S. the problem was with the install not with the AquaCal heater!)read more
Rebecca Smith
Rebecca Smith
18:17 29 Dec 17
Had the most wonderful experience this morning with the service I received. Called and advised they were on the way, be there in 20 minutes and... was.Hugo advised what he was there to do and went straight to work. Fixed my heat pump and took the time to do it right. Being an old technician, I watched everything he did. He was very professional, friendly, and neatly dressed. Did not cut any corners and never seemed to be in a hurry to get it done and go on to the next job. Best service I have received in a long time and I am 66 years old. Excellent job, excellent service, and came in $90.00 less than the estimate I received. I would recommend this company to anyone and can only hope you get Hugo to do the service.read more
Jeff Vannest
Jeff Vannest
22:46 27 Dec 17
Hugo was very prompt and had things fixed up in no time. Very friendly and offered lots of additional information about my equipment. Great working... with AquaCal!read more
chris b
chris b
15:16 23 Dec 17
Hugo was great! Very informative and thorough. Highly recommend.
Bertha Sanchez
Bertha Sanchez
17:07 21 Dec 17
Elaine Morefield
Elaine Morefield
19:28 19 Dec 17
The company called and kept me notified of the repair schedule. The repairman Hugo arrived when he said, made the repairs quickly and efficiently... and explained everything well. He was courteous as well. Overall I am very satisfied with the work.read more
David DeFord
David DeFord
00:03 13 Dec 17
Manuafacturer's Service Rep Jay Kicinski diagnosed and repaired my Aquacal pool heat pump. He showed up on schedule and wasted no time (or my money)... finding and fixing the problem. His expertise was obvious and he cheerfully put up with all my technical questions. Jay has visited twice before to do annual preventive maintenance and on all occasions has been courteous and professional. The same can be said of the AquaCal tech support staff who answered many questions about sizing and installation when I bought the heat pump.read more
Michael McPeek
Michael McPeek
17:59 12 Dec 17
Service was very quick. Jeff Cameron, our technician, diagnosed the problem quickly while checking the rest of the system for any potential... problems. Aqua-Cal was able to check it same day as when I called.read more
Steve LaPenta
Steve LaPenta
15:42 12 Dec 17
Excellent company, great service and Manufacturer's Service Representative Andrew did a great job repairing my pool heat pump unit!
Captain Johnny Bahama
Captain Johnny Bahama
19:14 09 Dec 17
Andrew Shepherd was extremely helpful. Explained everything. Great!!!
Deanna Patrick
Deanna Patrick
17:58 08 Dec 17
Had my pool heater repaired and serviced. Technician, Andrew S., was very polite, professional, and thorough. Highly recommend AquaCal and Andrew!
Bernard Dorsey
Bernard Dorsey
17:26 08 Dec 17
I wanted to thank Jamie Curtiss who took the time to see there was a tech near my home and sent him right over. Thank you. Additionally, Josh Fort... and John Greenfield are the best techs these past 12 years.read more
Tonino Di Bella
Tonino Di Bella
16:57 07 Dec 17
Very professional, timely and courteous service by Jay. Problem identified and fixed fast.
Cape Summer
Cape Summer
18:58 02 Dec 17
Called on a friday and thought we would have to wait until the following week for a service return phone call. Ken Schroer came out on a Saturday... and got right to the problem. He was very helpful as far as showing us the what caused our issue and how best to avoid problems. We are very happy with the service we received.read more
John Lyon
John Lyon
16:54 02 Dec 17
Josh was timely and professional. Fixed worn out switch and pool was heating in no time.
George Patterson
George Patterson
21:14 01 Dec 17
Routine maintenance service provided by Tony Ros was outstanding. Very professional, courteous, and well organized. Aquacal must have a very good... training program!read more
Lloyd Harrington
Lloyd Harrington
13:10 01 Dec 17
Outstanding service. They provided advice, quickly sent new parts, (keypad and temp sensor) at no cost since the parts were still under warranty. The... service warranty was out of date but I was able to make needed repairs myself. Fairly easy.I would "recommend to a friend."read more
Carolyn Huff
Carolyn Huff
18:46 20 Nov 17
John Greenfield, serviceman, is very good...polite, friendly, respectful and dependable!
Merle Conway
Merle Conway
12:35 18 Nov 17
On time, very knowledgeable, repaired pool heater repaired with minimal cost. Thanks for the great service.
Jay Munson
Jay Munson
14:50 17 Nov 17
James Craven
James Craven
21:01 14 Nov 17
I had a problem with my pool heater were I couldn't adjust the temperature.The engineer from Aquacal came diagnosed what was wrong sorted out all the... problems and more.A very pleasant Engineer who did a proper professional job. Well done to the engineer and the company.read more
Karen Shaw
Karen Shaw
19:57 14 Nov 17
Graham Kelly
Graham Kelly
17:51 10 Nov 17
Great service! Jean-Paul came when he said he would, found and fixed the problem, and was very courteous as well. Couldn’t ask for more.G.... KellyPine Islandread more
MICHAEL NIEDERMEIER
MICHAEL NIEDERMEIER
17:39 10 Nov 17
Working with the AquaCal reps to get our 6 year old pool heater controller repaired was very easy. From setting up the appointment to the field... service rep Josh went smoothly and exceeded my expectations. Our pool heater is up and running. Thank you Josh.read more
Norman Smith
Norman Smith
17:46 31 Oct 17
Ken was on time and did a through job with our annual maintenance on the pool heater.
Ryan Singley
Ryan Singley
17:14 30 Oct 17
Service Rep Jeff Cameron was professional, knowledgeable, identified our problem right away and got it fixed. Also explained the problem and gave... insight on running our unit. Great/responsive service!read more
Ron Schmidt
Ron Schmidt
18:08 28 Oct 17
Ken Schroer just finished my pool heater repair. Ken is extremely knowledgeable and has a great personality. I would not hesitate to have him... service my unit again. Thanks Kenread more
Teresa Crawford
Teresa Crawford
17:11 23 Oct 17
J.P. Lees was out to make a minor repair to pool heat pump today. A knowledgeable young man who did a fantastic job. Take care of this technician. ... He's a real asset...read more
Josh Levy
Josh Levy
17:37 20 Oct 17
Great annual maintenance service visit from Aquacal again. Service Rep Thomas Trabulsy arrived in a nice decaled Aquacal service van. He was in... good spirits, shared technical highlights of my pool heater model, explained how many more years of parts warranty coverage our heater has, and buttoned up the heater for good performance for the year ahead. Got to say that the after-purchase service from Aquacal has always been friendly, easy to reach and top notch technically. Will definitely keep buying only Aquacal pool heaters in the years ahead because of this.read more
Bob Miller
Bob Miller
21:37 17 Oct 17
Gerald Meagher
Gerald Meagher
02:07 13 Oct 17
Arrived on time. Very friendly. Excellent service.
John Griffiths
John Griffiths
17:15 12 Oct 17
Jeff Cameron of AquaCal service came 2 weeks ago to fix leak and also found unit was not charged, made repairs and returned today to confirm... everything is good. n All seems well, appiontments were confirmed and on time.read more
Ricardo Faerman
Ricardo Faerman
13:24 10 Oct 17
Fabian Suarez ace it yesterday. He called me in advance to let me know he was heading my way. In a few minutes he detected and fixed the problem and... troubleshot for possible future issues. Fabian is a very knowledgeable service rep.read more
Al Bear
Al Bear
13:04 09 Oct 17
Andrew Shepherd the technician; is very competent and friendly.He assisted with our problems immediately.It was a relief to have such a... professional come to our aid.read more
Valerie Kaiser
Valerie Kaiser
13:48 29 Sep 17
Josh was very professional. Service was excellent and efficient. Would highly recommend to anybody.
David Garabedian
David Garabedian
13:19 29 Sep 17
Service Tech (Jeff C.) was prompt and very professional. He took time to explain everything on repair and new functionality. Thx!
Dianne Pina
Dianne Pina
18:10 28 Sep 17
Quick efficient service, great with explaining problem and solution
Phil Wishna
Phil Wishna
11:57 21 Sep 17
We were totally pleased with the service we received from Aquacal and Service Representative Fabian Suarez. Fabian arrived on time and was able to... address our issue quickly and efficiently. We would not hesitate to recommend them.read more
Suvy Kuriakose
Suvy Kuriakose
16:03 16 Sep 17
Great service!!! Hugo was very informative and exactly what he said he would do was done. Our pool company failed to register our equipment and he... located the information and registered us with no delay. Highly recommend Hugo and the company based on our experience.read more
U.S. Realty Development
U.S. Realty Development
15:41 15 Sep 17
Just had service on my pool heater. Jeff Cameron was prompt, professional and courteous. He replaced the control display and showed me the area of... the part that was defective. He then thoroughly inspected the system to be sure that it was operating properly. I am pleased and impressed that Aquacal which is a Florida based company, can provide this level of excellent service here in Massachusetts.Thank youread more
Lawrence Lee MD
Lawrence Lee MD
22:59 03 Sep 17
Outstanding service
Stephen Mazur
Stephen Mazur
13:27 28 Aug 17
Tech visit by Andrew Shepherd on Saturday afternoon couldn't have gone any smoother. When my 15 year old heater fan stopped working I called... AquaCal for a service visit. A quick 2 days later Andrew arrived on time, diagnosed and fixed the problem in under an hour. He couldn't have been any nicer and gave me great advice on how to maintain and extend the life of the already old unit. He was on his way and the pool was heated up in no time. I couldn't be happier with his expertise and professionalism!!read more
curtis wagner
curtis wagner
20:00 27 Aug 17
Jim Weeks
Jim Weeks
17:47 24 Aug 17
Excellent service. Andrew was ontime, polite and gave me some tips on cleaning the unit as well as some things I can do to prevent any future... problems. I highly recommend AquaCal.read more
Colleen McNatt
Colleen McNatt
11:14 24 Aug 17
James Canada
James Canada
20:18 23 Aug 17
Heat Pump RepairInitial call with Aqua Cal went very smooth. Jen spoke with me and had everything on file were I had registered my equipment 9... years ago. The appointment was set and I got a call from dispatch with the time for repair appt. Hugo was my tech. and he called 30 minutes prior to coming out and how refreshing to get a heads up as requested....Hugo was prompt, courteous and quite knowledgeable. I actually had a part I knew was bad and already ordered a few days prior. He checked out the system and found everything except my part was working properly and replaced the one I had. Started up fine! Back with a receipt for diagnosis charge of $99 plus quarter hr. labor for my part replacement. EzPz!read more
Sharon Weatherly
Sharon Weatherly
22:39 14 Aug 17
Appreciate the fantastic service Jay K provided! It's great to know that Jay is the AquaCal representative in the JAX area. Thanks!
SANDRA SIDERI
SANDRA SIDERI
11:08 11 Aug 17
Warren called service and Jeff Cameron was on time. this will be the second time jeff was just outstanding. found the problem we originally called in... for a power surge and he found the wires to the compressor capacitor were burned up. replace wires and installed new capacitor.Jeff saw we just rec a service call days before and did not charge the second service call just charged for parts. Jeff C. thanks a bunch keep up the great work. The King in north andover , Maread more
Carla Lacombe
Carla Lacombe
19:32 10 Aug 17
Our tech, Jeff C., is always knowledgeable and very friendly. He explains what the issue is and fixes it pretty quickly.
Scott G. C. Levingston
Scott G. C. Levingston
21:45 07 Aug 17
Jeff Cameron, one of the Northeast reps/techs is fantastic! Thorough knowledge of his product; nice hand-holding through his diagnosis; and goes the... extra mile to ensure perfect product performance!read more
Brenda Bennie
Brenda Bennie
00:53 06 Aug 17
Within three days of calling AquaCal and explaining the problem with our pool heater, we had a technician at the house and the repairs were done... quickly and efficiently....at no cost to us (under warranty). Doug M was extremely professional and an expert at his job. We were very impressed.read more
Richard Aubert
Richard Aubert
15:44 04 Aug 17
I could not be happier with all aspects of this company. From the professional manner in which my call was handled, to the scheduling, to the expert... service representative, Jeff Cameron. Jeff, in particular, is the kind of employee any company would love to have working for them. Well-trained and highly skilled on the technical side; professional and personable in his dealings with customers. They did everything they could to keep the price to a reasonable level. Jeff arrived when he said he would and stayed late so as to have the heater up and running as soon as he could. An Excellent Team effort at every level.read more
Best Western Historical Inn
Best Western Historical Inn
18:47 02 Aug 17
Hugo, did a great job!
Sheri Mayo
Sheri Mayo
13:46 28 Jul 17
The Aqualcal service tech was a pleasure to work with. He was knowledgeable, quick, and happy to answer all my questions. The best part about it, was... he did it all with a smile. He was fair and reasonable. It was a great experience.read more
Marc Ady
Marc Ady
13:42 28 Jul 17
Jim Duffy
Jim Duffy
00:51 28 Jul 17
GREAT experience.....customer service absolutely ON THE BALL. they understood my concerns, connected me with local tech, then when I had an issue... (which was my fault), then were right there when I needed them to help me out with quality responses. No matter which CS gal answered the line, once I gave my ticket number, they had all the notes. It was awesome!read more
Shawn
Shawn
18:48 27 Jul 17
I had Aquacal come out to fix my pool heat pump up in central Massachusetts. Jeff Cameron from Aquacal came out to look at it a day after I called. ... Jeff is an expert. Jeff identified the problem and had my heat pump running about 7 minutes later. I would definitely use Aquacal again. They came out with their service van and had the parts on hand. Excellent service!read more
Henry Merola
Henry Merola
00:18 27 Jul 17
Called for service for my Aqua Cal heat pump which had worked fine for many years. Had great conversation with Company support who answered all my... questions and arranged for service call by next day. The technician, Jeff, arrived the next day as scheduled, friendly, courteous and very knowledgeable. He was focused on his work and extremely efficient. From the service request, the rapid response by their technician and their superior professionalism, I couldn't have chosen a better product with excellent service support. I highly recommend this company.read more
William Granzig
William Granzig
20:35 26 Jul 17
Phillip Alan Arkin
Phillip Alan Arkin
17:11 26 Jul 17
Outstanding service! Quick response, exceedingly professional - fixed the problem, installed updated hardware at no cost, explained everything very... clearly. Altogether a fabulous experience - our tech was Hugo and he was absolutely fantastic!read more
Landshark Development, LLC
Landshark Development, LLC
16:06 26 Jul 17
Jay Kicinski serviced my pool heater today. He was prompt, professional and he solved the problem. I highly recommend AquaCal for your service needs.
Peter Schoenberger
Peter Schoenberger
17:24 25 Jul 17
I have used AquaCal heat pumps since 1994 and also their service. Today Hugo Z came out to fix a problem and did a perfect job. He is a gentleman... very knowledgeable and professional. I could not ask for a better experience. Hats off to Hugo and AquaCal for running a great business. They are the best.read more
Greg Clark
Greg Clark
12:37 25 Jul 17
Called AquaCal yesterday for a leak with our pool heat pump. Scheduled an early morning appointment and they arived at 8am . Diagnosed and repaired... the thermostat well sensor in minutes.... Performed a check of the unit - clean bill of health for a few more years.,, Service tech Frank was very knowledgeable and courteous. Class Act Company!!!! 5 Stars.. When the time cmes to replace our unit, we will most certainally call AquaCal. The Clarks- Tarpon Springs, FL.read more
Kevin Bennet
Kevin Bennet
20:28 22 Jul 17
Had my Aquacal T115 serviced on July 17, 2017The Technician Hugo was excellent, polite, knowledgeable, on time.After he was finish with the repair... he took the time to explain what was done and show the new features of the new control panel.I was very happy with the results. As well as customer service when I made the appointment.read more
J.P. Skov
J.P. Skov
12:12 21 Jul 17
Great service, Jeff Cameron of AquaCal was on time, professional and took a moment to explain my issue in detail. Highly recommend Jeff and AquaCal!
John McMahon
John McMahon
22:16 20 Jul 17
Robert Rocchio
Robert Rocchio
16:55 20 Jul 17
The service for my AquaCal unit was top quality. Jeff Cameron was on time for the service call, quickly identified and corrected the problem with... my unit. Jeff Cameron was friendly and most professional during his service call visit. He took time to explain the issue to me and provided me with great information about my AquaCal heat pump unit. I was very pleased with the service I received. AquaCal should be proud to have Jeff Cameron on their team representing their product.Best,Robert Rocchio, Jr.Cranston, RIAquaCal Ownerread more
Sue Pacheco
Sue Pacheco
19:31 19 Jul 17
Service was awesome Jay Kicinski was my tech his knowledge is unbelievable. Professional, friendly, courteous and prompt. Thank you Jay. Highly... recommend AquaCal. We are so pleased.read more
Abigail Michie2024
Abigail Michie2024
17:38 17 Jul 17
It is so nice to work with a company that has incredibly high standards of customer service! Our technician, Jeff Cameron, was extremely... knowledgeable and helpful! He kept us informed about the problem and the solution. He put our needs first! Again, best customer service I have seen in a long time! I HIGHLY recommend working with this company!read more
David Mattucci
David Mattucci
16:11 17 Jul 17
Received same day service. Tech John Greenfield was knowledgeable, and professional. Got stuck working in massive down pour but finished the job. ... Highly recommend.read more
JimLisa Tracy
JimLisa Tracy
18:02 14 Jul 17
Jeff came to repair our heater. He called before coming and was early (better for us). He was very respectful, knowledgeable, friendly, personable,... and informative. If we ever needed a repair again I would certainly want him to come back!!read more
Murry Bullion
Murry Bullion
17:20 14 Jul 17
Very excellent service. Took care of issues that I wasn't even aware of and did a great job. Will have all my service do here.Hugo is the best !
Bobby Fusco
Bobby Fusco
21:16 13 Jul 17
Hugo did a great job and was a pleasure to talk to.
Terika P
Terika P
20:03 13 Jul 17
Josh Fort was polite, cordial, and efficient. Thanks Josh!
Tracy Bryan
Tracy Bryan
18:56 13 Jul 17
EXCELLENT! THANKS HUGO:)
Kathleen Prentice
Kathleen Prentice
18:16 13 Jul 17
I used aquacal for a service call on a pool heater made by another company. Andrew Shepherd was the representative that came to my house. He was... professional polite and very knowledgeable about pool heaters. Mine was unable to be fixed but he informed me about the different types of heaters aquacal has and I ended up purchasing one that afternoon from a local pool company that distributes aquacal pool heaters. I would definitely use this company again.read more
Danny
Danny
15:08 13 Jul 17
Jeff Cameron was my tech, Came on time very Polite friendly and proffesional fixed my pool heat pump fast and explain all my question from how to... clean the coil and maintain it. he knows his stuffscustomer service was polite and friendly tooKeep up the great serviceAQUACAL is the way to go for pool heaterThank you JeffThank you AQUACALread more
Della Ragans
Della Ragans
18:12 06 Jul 17
We had an AquaCal swimming pool chiller/heater installed last year. It is marvelous. The pool is cool in the summer and warm in the winter. Everyone... we have dealt with has been professional. The installation and service are great. Hugo did our scheduled maintenance yesterday. He was on time and answered all my questions. I highly recommend this product.read more
Diane Lapointe
Diane Lapointe
17:55 06 Jul 17
Re: Dispatch #282067 - Jeff Cameron was extremely professional, explaining everything he did along the way. He definitely had a strong customer... focus.read more
Diane Sentowski
Diane Sentowski
10:17 06 Jul 17
Doug Duell
Doug Duell
12:37 05 Jul 17
Great service, on time and very professional! Thanks.
Mike Nichols
Mike Nichols
10:59 05 Jul 17
Josh Fort showed up on time and correctly diagnosed our problem(s). was courteous and pleasant to talk to. Highly recommended!
Frank Chatham
Frank Chatham
23:11 04 Jul 17
We had service on July 4th in Baltimore without an up-charge since there was other work to do in the area! That was a nice surprise, but even better... was Josh Fort, who came to do our service. He was courteous, quick and answered questions about maintenance. Very good experience.read more
Vineet Sood
Vineet Sood
14:37 04 Jul 17
Josh Fort stopped by this morning on 4th July and helped adjust our pool heat pump. Excellent service and professionalism was his hallmark. Spent... time explaining the system and verifying all systems working optimally. Highly recommend AquaCal and Josh!read more
Mike Cherry
Mike Cherry
13:26 01 Jul 17
Jeff Cameron, local AquaCal rep based in RI, completed the repairs to my AquaComfort Heat pump, checked out the heat pump for proper operation and... provided advice on best operation.He was on time, professional and everything I would expect from an expert technician.AquaCal is everything they claim and more. Their expedient repair to a non-AquaCal system was much appreciated.Thank Youread more
Don Croad
Don Croad
14:39 28 Jun 17
Very good
Simon Godfrey
Simon Godfrey
15:27 27 Jun 17
Had an appointment arranged to repair control panel on a pool heater. As prearranged, Dan Kelly called 45 minutes before arrival. He arrived on time... and had the repair completed in no time at all. A very pleasant and polite bloke. Thanks to him all up and running again.read more
Gina Boutwell
Gina Boutwell
15:31 22 Jun 17
We had an issue this season with our pool heater. Our pool company notified Aquacal and they sent someone right out. Great service right from the... phone call to our serviceman Jeff Cameron. Jeff even warned me of a potential water leak that we would never have noticed so that we could get the pool co out here soon to check. Thanks so much Aquacal!read more
Arnie Schiller
Arnie Schiller
17:24 20 Jun 17
Andrew did a great job. Was on time, polite & very helpful to me. he explained everything & went out of his way to assist me. Great jog! Great man!
Bob Rawlinson
Bob Rawlinson
19:57 17 Jun 17
Ellen Holtz
Ellen Holtz
18:38 16 Jun 17
My pool heater was not working and I called AquaCal and they set up a time and date for the experienced Service Representative to come to my house... and fix it. Everything went very well. The trained Service Rep. called ahead of time to let me know when he was going to arrive. He arrived on time and he got to work right away and worked on the issue and explained what he was doing. The heater was fixed and it is now heating my pool. The experience and professionalism of the Service Representative shows what dedication to detail for service and products. Thanks for solving my problem so well. Since this is going to be posted on the web, I did not want to post the Manu. Service Rep.'s name but I will send an email to the customer service people about how great it was to work with someone who cared to do a great job!read more
Shaun Flavin
Shaun Flavin
17:37 16 Jun 17
Used AquaCal in the Boston/Providence area for service on my pool heater. The service was excellent and the service technician, Jeff, was extremely... professional and clear with all explanations. Everything was handled in a single visit and the experience exceeded all expectations.read more
george wilson
george wilson
22:55 15 Jun 17
Service call had a quick response, reasonable price for services rendered,.
Craig Smith
Craig Smith
19:43 13 Jun 17
What a pleasure to deal with AquaCal. Nathan Rowell came to repair my pool heater, diagnosed the problem, had the history of my heater, and had the... necessary parts with him. Had the unit fully functional in about an hour having to disassemble and replace the fan motor. Nathan gets AAA+.read more
Darryl
Darryl
17:56 13 Jun 17
Barry B delivered great service and went above and beyond to help with my AutoPilot system. Thanks!
John Lynch
John Lynch
14:37 10 Jun 17
Michael Kacos
Michael Kacos
18:51 09 Jun 17
Great service. Service Rep Josh was friendly and courteous. Definitely recommend.
david paulison
david paulison
14:55 25 May 17
Outstanding service by service rep Nathan Rowell.
Marina Astrella
Marina Astrella
16:22 24 May 17
Outstanding service, fast in fast out. Very informative, would recommend AquaCal as the best Heat Pump by far...
Karen Marchese
Karen Marchese
13:24 19 May 17
Josh was very nice, knowledgeable and honest. I didn't feel like he was "repairing" something that didn't need repair. Thanks for explaining every... thing to me so that I could understand the issue. I trusted him 100%. Thanks Josh!read more
Harbourview condo
Harbourview condo
15:33 02 May 17
Josh Fort was the tech you sent out to Harbourview Condominiums this morning, April 2, 2017. His work was stellar. He did his job well, was very... helpful in explaining to me what I as the Property Manager should know about the heat pump, and was also a very pleasant and kind man. Thank you for ONCE AGAIN sending me out a tech who knew exactly what to do, how to do it, and got it done! Thanks again, I appreciate how you are always so quick to respond and get things done. If more businesses were run like yours, my job would be so much easier!!!Nancy Kimball, Property Manager for Englewood Harbourview Condominiumread more
Robin Baisley
Robin Baisley
20:24 28 Apr 17
Had an AquaCal heat pump installed 3 years or so ago to keep our pool cool in the summer, and heat it in the winter and haven't had any problems with... it at all. I am so glad we had this product available to us. And the technician that did the installation did a super job! We also replaced a different companies salt generator with the AutoPilot brand and have had a lot less issues. Highly recommend........read more
Guy Kindig
Guy Kindig
14:33 22 Apr 17
Excellent
Jim Berthot
Jim Berthot
15:14 03 Mar 17
Jean-Paul Lees serviced our pool heater today and was very professional and did an outstanding job.
Michael
Michael
14:33 16 Feb 17
bridget baker phillips
bridget baker phillips
23:34 19 Jan 17
Jean-Paul Lees our service rep called to let us know a more definite time of arrival. He arrived promptly and started work. He made all the checks... and replacements covered under the deal quickly and efficiently. If you have an AquaCal pool heater, take advantage of this service and I hope you are lucky enough to get Jean-Paul.read more
Robert Kail
Robert Kail
23:47 15 Nov 16
A quality job. We are very happy with the heater's performance and we are happy to get it checked each year to keep it operating dependably. Mr.... Schroer is an excellent representative of your company.read more
Jeffery Dickens
Jeffery Dickens
11:29 14 Nov 16
Rick Coxson
Rick Coxson
17:48 11 Nov 16
Jean-Paul serviced our pool heater today. Courteous, professional, and thorough. Only one other time in my life have I seen a service technician... CLEAN the entire unit when he was finished. He thoroughly explained the new control system and made sure I was satisfied before he left. Class act.read more
Mark Snider
Mark Snider
20:10 28 Oct 16
Extremely Pleased! ...and that's hard to do!Just had AquaCal Service Rep, Don Balson, out today to inspect and maintain the previously installed... AquaCal SQ120 pool heater at the new house. Don is a very knowledgeable pool heater service person, and I have enjoyed having Don out for service in the past for an AquaCal TropiCal heater at our previous home. Don is always very professional and informative, and I trust his work completely!Don diagnosed a bad starter capacitor for the compressor, and replaced the existing wiring harness to compressor the with an updated harness. Because the heater was still under warranty, I only paid for the trip charge, and half an hour labor for the entire service call. We're now in perfect shape for the cooler weather.I absolutely believe the quality of AquaCal's pool heaters is the best in the industry, and matched perfectly by their onsite service reps. when something (they had no control over) does go wrong! Thanks Don!read more
Charlie Erker
Charlie Erker
20:53 20 Oct 16
The Manufacturer's Service Representative, JP Lees, very professionally checked and tested my AquaCal heating system and finding no issues, cleaned... it and gave me some very good advice about how to best maintain it into the future. I am very satisfied with this serviceread more
dwayne andreasen
dwayne andreasen
12:24 29 Sep 16
I called AquaCal when the HeatPump on my pool quit working. The customer service team was very responsive and scheduled a service technician... quickly. The service technician arrived as scheduled and quickly replaced the faulty parts. In addition he replace a couple other parts that he felt would create a future service issue. The technician was extremely professional, polite and very thorough as he explained the repairs to me. To top it off, the parts were provided under warranty and the service call fee was extremely reasonable especially since the tech drove about 2 hours to reach my location. GREAT SERVICE!!read more
dayami ruiz
dayami ruiz
20:48 26 Apr 16
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CUSTOMER REVIEWS

Roys Palacios
Roys Palacios
20:53 14 Feb 21
My heat pump went out on me before Christmas and as any home owner I went into panic mode! My questions were how much it would cost for me to fix it... and how long before we could swim in warm temperature again. I called AqualCal and setup an appointment for them to assist me. My manufacturer service representative was Juan Montoya and he answered all my questions and told me my condenser needed to be replaced. He ordered the part and gave me realistic expectations of how long it would take. Best of all the warranty covered my condenser. I can say this was a nightmare that turned out to be a great experience because AqualCal and Juan exceeded my expectations. Thanks for your help and I will recommend anyone to you!read more
Tim Connor
Tim Connor
23:07 13 Feb 21
I want to commend Doug Murphy for his uncompromising service. Doug evaluated my pool heater issue had had it running in tip top shape in no time, and... it was all covered under my original warranty.read more
Oscar Posada
Oscar Posada
18:25 04 Jan 21
I like to say thank you aqua all for the job you did today Eddie is a technician that takes pride on the work he does he replaced a capacitor and a ... flow sensor checked everything And also explained everything he was doing as he was going along, it it’s a pleasure to know there still companies like yoursMoney week spentread more
Heather Broadhead
Heather Broadhead
17:57 30 Dec 20
David Brown
David Brown
19:55 29 Dec 20
Hi AquaCal, just had one of the best customer experiences of my life from Josh Fort, your Manufacturer's Lead Field Service Rep. Pleasant, coureous,... friendly, knowledgeable, and fast to fix our capacitor that had burnt out. We also ended up buying a extended warranty after our discussion with him as we truly see the value in such support and service. Thanks to Josh and the AquaCal people we called into to get support!read more
Ron Stevens
Ron Stevens
20:39 09 Dec 20
Service Team Member Thomas Trabulsy showed up today right on time as scheduled to repair a temperature sensor on my Aqua Cal heater. He was... professional and friendly. Thomas is an outstanding professional and a credit to the company. Thank you AquaCal. Ron in Boca Ratonread more
Wrighteous Renovations
Wrighteous Renovations
17:39 07 Dec 20
Doug Stapf
Doug Stapf
16:00 24 Nov 20
These people offer superior , fast service. Best in the industry. Dan Kelly has repaired my unit twice, very professional, knows the products well.... Thanks again, will remain a customer as long as my pool needs heat.read more
Tom Olin
Tom Olin
17:22 20 Nov 20
Shawn Williams was very professional and did an excellent job. Thanks!!
Greg Michaels
Greg Michaels
17:23 18 Nov 20
Our tech, Shawn, came within 24 hours and got our pool heater operational within 20 minutes - all under their outstanding warranty. We will opt for... the extended warranty at Shawn's sincere suggestion. He is professional, super nice and a credit to AqualCal. Highly recommend this company.read more
Tehila kidron
Tehila kidron
02:11 25 Oct 20
Top professional service! I had a problem, they called back immediately and showed up at my door the next morning! Very much recommended!
Dale Yamnik
Dale Yamnik
02:52 21 Oct 20
Hugo came out today and fixed our heat pump. The display had given up the ghost! He did a great job and was very friendly and knowledgeable. He... completed the work in just a few minutes and the parts were covered under warranty! Thanks Hugo!read more
Roger Martin
Roger Martin
12:40 18 Oct 20
Hugo Zureich was my service technician on this repair. He diagnosed the problem correctly and completed the service required. He scheduled a... courtesy call back in 30 days to re-check if there is any further issue regarding the problem. He is very professional, courteous, and knowledgeable. I recommend him to anyone regarding pool heater problem diagnostics and repair.read more
Charlie Trader
Charlie Trader
13:29 20 Sep 20
cant say enough about aquacal...the product is awesome, the service is equally as good...they are very professional and easy to work with...thank you... dan kelly for a job well done...you guys are awesome....read more
Karin Bartley
Karin Bartley
19:06 11 Sep 20
Can not say enough good things. The call center was friendly and informative. Hugo, our service tech, was very prompt, friendly, and very... professional. Within a short time he had figured out what was wrong with our heater, had it repaired and the unit up and running. Hugo did a great job.read more
Cynthia Silver
Cynthia Silver
19:39 22 Aug 20
We love the AquaCal pool heater, however, it appears to have been installed incorrectly. Therefore, we have been unable to run it because our... neighbor complains that the heater is too loud and causes vibrations in his house. The heater, which is electric, was installed on a concrete slab which may be the cause of the loud vibrations our neighbor is complaining about. If Aquacal has any suggestions on resolving this issue it would be most appreciated. Also, for anyone considering buying a pool heater, this is definitely something to consider particularly if you live very close to your neighbor.read more
Doug Drakulich
Doug Drakulich
20:42 10 Aug 20
Wayne and Gaspar were great assistance. Wayne gave me a brief tutorial on how to replace a warrantied display panel, and then sent it to me at no... cost. Took me 5 minutes and had my hot tub heating! Thanks for standing behind your product.read more
Hassan Bitar
Hassan Bitar
02:09 07 Aug 20
Prompt and excellent service by Scott Beacon
Joseph Yanarella
Joseph Yanarella
17:41 31 Jul 20
Just wanted to complement your company and the excellent services you provide. . My Heat Pump needed repair and your technician Doug Murphy came to... my home to assess what needed to be done. He took the time to explain in detail what was needed to make the repairs and he also upgraded several components to improve the performance of my Heat Pump. I appreciated that your company has dedicated service techs like Doug ,who are experts on how these systems operate and know how to repair them when needed. My original decision to purchase an AquaCal Heat Pump for my pool was based on the excellent reputation your company has for service. Just wanted you to hear from a satisfied customer . Joe Y. 7/31/2020read more
Jack Martin
Jack Martin
13:49 30 Jul 20
Hugo was on time did the work fast and got everything working. He made sure I knew who to operate the unit before he left. I will only use him in... the futureread more
Eric
Eric
02:54 30 Jul 20
Recently I had an issue where my aquacal pool heater broke. My unit is almost five years old.I contacted customer service about the problem I was... having. Scott in the office was very helpful and understanding. He was very informative and quickly put me at ease that my problem would be taken care of.I was then called by Peter in customer service who promptly scheduled a service call.Nathan Rowell was the service representstive who came to my house. He quickly diagnosed the problem and ordered the part. Nathan also discovered an item needing service that I was unaware of, and which may have caused serious damage to my unit if left unrepaired. He returned a few days later and installed the needed parts.Nathan also showed me some features on my unit that I was unaware of how to use, giving me even more use out of my unit.I am very pleased with aquacal service and the team members they have in place.Thanks.read more
Jim Parenti
Jim Parenti
15:39 29 Jul 20
Superior service ! John Greenfield came out to service our Aqua-cal unit, he explained everything he was doing and why. Professional, honest and fair... pricing, I couldn’t be happier. I would highly recommend this company. Well done and thank you !read more
Dr. Greg Mathison, Sr.
Dr. Greg Mathison, Sr.
17:30 22 Jul 20
I have had three Aqual Cal heat pumps. Work great. Maintenance service outstanding. They go out of their way to make certain unit working well.
David 24
David 24
19:15 01 Jul 20
Great customer service and response time. We called in a problem with our pool heater and the next day a tech was looking at it. Dan K. took the... time to explain about the heating process and while here he did some general service and preventive maintenance. Excellent customer support is hard to find nowadays but AquaCal has it.read more
Leonard Vecchiolla
Leonard Vecchiolla
23:53 24 Jun 20
Very pleased with the service Hogo Zureich provided
Karl shuck
Karl shuck
19:52 16 Jun 20
Had Hugo come out to replace the Display on our pool heater unit. He was very courteous and explained everything he did. He also explained the... warranty and everything. Very happy with Hugo and Aquacal.read more
Don Greenop
Don Greenop
19:42 12 Jun 20
Quick and efficient repair of a faulty part. Hugo was friendly and explained exactly what the issue was.
christina benamati
christina benamati
19:08 12 Jun 20
Have a Aquacal heat pump that had a electrical issue. Hugo Zureich took care of the issue quickly and professionally. Thanks Aquacal!
Jackie Mears
Jackie Mears
14:07 11 Jun 20
Had a problem with our pool heater so AquaCal was contacted to assess. The person on the phone detailed all the options, service call cost, etc. Josh... arrived promptly the next day. He assessed our problem, gave us very honest advice. One of the best service calls that I have ever had.read more
Karen Ortloff
Karen Ortloff
19:06 09 Jun 20
Hugo called before he came was here in the amount of time he said and went right to work and solved the problem. What a nice person he is and smart.... Great experience. Would highly recommend him and this company. Thank you for the quick support.read more
Oldsklrt1
Oldsklrt1
14:05 08 Jun 20
Contacted AqualCal since my heater is still under warranty, and they were the recommended service provider. Hugo arrived promptly, identified my... issue, and had me up and running in no time.read more
Dennis Junkins
Dennis Junkins
14:47 29 May 20
Called for service and they were there the next day. Needed a part and they came back the next morning. The service rep (Josh) was the nicest, most... knowledgeable technician I have had in Southwest Florida for any type repair.read more
Leigh Ann Burgess
Leigh Ann Burgess
17:26 21 May 20
I spoke with the office (Barry Brown) for service on my Aquatherm pool heater at 10am & the technician (Hugo) arrived at noon, WOW! Problem corrected... by 1pm and the price was 20% less than the competition. Thank you AquaCal!read more
Dave Hill
Dave Hill
00:49 21 May 20
Had a problem occur with my Heat Pump. The technician I reached on the phone, Wayne was very professional, thorough and talked me through what the... possible problems were and set me up for service. Within an hour I heard from Lead Field Service Rep, Josh Fort. Josh was at my residence within two hours of my initial call. Josh was personable, experienced and knowledgeable. Josh remedied my problem(s) explained what had occurred and want to extra effort to insure I was satisfied. No one likes to make a service call but I was impressed with the overall experience and highly recommend AquaCal and their exemplary employees.read more
Rhon Romain
Rhon Romain
16:32 14 May 20
Mr. Hugo Zureich you are the best, excellent,excellent,excellent. You can take my money anytime. Repairs to my pool heater done in a snap. Customer... service skills, superb. Wonderful experience, fast, friendly and informative. I was shopping around for a salt water conversion system and found the AutoPilot system. It had all the features I am interested in and after this experience my mind is made up,AutoPilot it is. Thank you so much for getting me and my family back in the pool.read more
C H
C H
13:12 13 May 20
AquaCal's Technician, Hugo, is very knowledgeable. After diagnosing my heat pump issue, he took the time to explan options to repair it. I have been... very satisfied with his expertise and customer service. If Hugo is available, I highly recommend to request him.read more
alexis cruz
alexis cruz
23:10 11 May 20
Our repair man was a saint. He really knew what he was doing.
James D'Aleo
James D'Aleo
09:01 23 Apr 20
Excellent service. Went through a telephone troubleshooting first to remotely isolate & fix the problem & certainly defray the cost of a field visit.... Unfortunately a service call was necessary & an appointment was set up for the next morning.The field service representative was outstanding and made certain that correct social distancing was practiced in these turbulent times. He, Josh Fort, quickly diagnosed & resolved the problem & offered suggestions to ensure that the issue will hopefully not return in the near future.read more
Adrian
Adrian
16:11 27 Mar 20
Very prompt service. Hugo the technician was very knowledgeable, knew what the problem was straight away, came prepared with a replacement part.... Completed the job in quick time, with minimum costread more
DANA EKARINTARAGUN
DANA EKARINTARAGUN
12:31 24 Mar 20
Suburb Customer Service from the initial phone call to the service visit. I am a believer in great customer service; It still exists and AquaCal... proves it. I called in a temperature issue for our pool's heat pump heater. Jen answered my call and was kind, professional and got me scheduled right away informing me that I was still under warranty. Yay! The following business day, Douglas showed up and got the problem corrected within minutes. He obviously knows his stuff. He told us about the extended warranty and we will definitely be considering it because we love our aquacal pool heater. I will certainly refer this company and their products in the future.read more
Ed Huey
Ed Huey
14:25 20 Mar 20
Service Tech. Hugo, called in advance to set appointment. Impressive service, explained our problem under warranty, resolved the issue and apologized... for the inconvenience. As a retired business owner, i was very impressed with the level of service and professionalism. Built to last, employee owned,read more
Mike Jackson
Mike Jackson
18:20 18 Mar 20
Prompt and excellent service!
donna rokos
donna rokos
13:55 16 Mar 20
We are pleased with the prompt time from the call to our service...Hugo is very pleasant, efficient and he arrived when he said he would...we would... definitely recommend your company to our friends and family...read more
Frank DePasquale
Frank DePasquale
19:16 13 Mar 20
The service tech called before coming and gave me an eta. Once he arrived he introduce himself and went straight to work. He found the issue... immediately. He had the part and had me up and running in no time. I was very impressed with Jean-Paul's professionalism and knowledge of the product. He is a very good representative for his company. I would recommend AquaCal to all my friends.read more
Dennis Gelsomino
Dennis Gelsomino
14:09 10 Mar 20
Impeccable service! Doug came out less than 2 days after I called, found the problem right away, repaired my unit and serviced it at reasonable fees... in about one hour, parts warranteed. This is a great company who stands behind their product.read more
Particia Miers
Particia Miers
16:14 05 Mar 20
Mr. Hugo from Aquacal came out this morning for an issue I was having with a sensor on our Sunblaster Heater. Hugo was great, he listened to me... explain what the issue was and how the heater had been acting then ran some tests and replaced the sensor.I have only great things to say about Aquacal. Their employees are professional & personable. I very much appreciate this company - AQUACALread more
Christina Cole
Christina Cole
00:35 04 Mar 20
Stephen Squibbs
Stephen Squibbs
21:08 28 Feb 20
Hugo was great! Very knowledgeable and very friendly! You can tell he takes pride in his work and would rather take his time and fix the problem... correctly so that there aren't any issues in the future. Thank you Hugo!read more
Robert Pearson
Robert Pearson
21:30 21 Feb 20
I requested AquaCal come out to listen to the noise my pool heater was making. When Hugo came out he took the lead and brought out a new pressure... switch with him to see if this new part would lower the noise that was causing problems with my neighbors to complain. Hugo Z provided me with great information and provided me with options if this new part did not work. I will give the new part a week or longer as we now have cold weather then I will see what the neighbors have to say. Thanks again Hugo Z for the outstanding customer service. I will for sure call if I have any problems with my new pool!!read more
John Rochford
John Rochford
16:53 11 Feb 20
Im a disabled in line of duty Florida Deputy. I depend on the pool and spa to be warm for my aqua therapy. I have sever issues walking and keeping... mobile. Sunday night of Super Bowl 2020. Our Aqua-cal heat pump suffered a major breakdown . We were covered by parts warranty but not for labor. Scott was whom I spoke with in service at Aqua-Xal. I explained the importance of having the heater for our therapy and that my wife whom has an autoimmune diease. We both depend on the spa/pool to be extra warm. Immediately Scott took charge, kept in contact and by Wednesday mid day Repairs had been completed and covered in full by warranty. Quick Service. Best follow up and take the stress off. We can’t say enough 100% positive things about Scott’s performance, follow up and quick to charge!!Thanks Scott Awesome Job 👍Cape Coral FL 33914 John and Kathy Rread more
Julie Smith
Julie Smith
16:18 03 Feb 20
Josh Fort with AquaCal just finished a repair and service call on our pool heater. He was so personable and professional! This company is polished... from the initial phone contact to the awesome technician. They’ve earned my business as my service provider. A good company is made great only by the people who work for them. Josh makes AquaCal a great company.read more
Lisa Brown
Lisa Brown
18:07 30 Jan 20
Great Service by Hugo. Very pleasant and solved all of the issues with our AquaCal Pool Heater. Will recommend this company to everyone! Thanks... for the great job Hugo!read more
Frederick Raymond
Frederick Raymond
16:10 28 Jan 20
The service technician Hugo was thorough and diagnosed the problem almost immediately. He was courteous and was technically astute - he took the... time to explain the issues and overall operation of the heaters with me. I want to extend my thanks to him and AquaCal for a timely response and repair.read more
McKenna Helm
McKenna Helm
22:20 27 Jan 20
Shawn was great, kind and professional, and fixed our pool heater in no time! Wished they could have made their service call sooner but they were... backed up from the holidays, so really out of their control. All in all they still deserve 5 stars. Oh and my initial call in to set up appointment was smooth and easy with great customer service.read more
Kimberly Kuhhirte
Kimberly Kuhhirte
16:40 22 Jan 20
Fast friendly serviceExpert knowledgeHelp you every stepCall before wasting money on repair companies
Louis Cavallaro
Louis Cavallaro
23:20 08 Jan 20
I don’t normally leave reviews, but couldn’t happier with the prompt and professional service my wife and received fromJosh and another gentleman... today regarding our heater. Highly recommend.read more
Katharine Griswold
Katharine Griswold
21:56 08 Jan 20
Apparently, rats had eaten through a wire which caused the unit to not function. The AquaCal tech found the problem rightaway, replaced the damaged... Dispaly and repaired the wire. Very quick and efficient.read more
Tom Savage
Tom Savage
17:01 30 Dec 19
While it sucks that our new AquaCal pool heater needed work, dealing with AquaCal/AutoPilot for the service/repair was easy and pleasant. The service... rep, Hugo, was very courteous, knowledgeable, and fast. Not only was he early to the appointment time, he quickly diagnosed the problem and replaced the faulty part with stock from his truck. In less than 48 hours after our phone call we had warm water again!Update 12/19: Heater started popping the breaker so I went online to request service. Customer service called the next day and a service appointment was scheduled for the following work day. Service Rep Tom Little called and arrived early, quickly diagnosed the system, and we were soon happily swimming in a warm pool again! VERY pleased with Aquacal and their service reps!read more
Kent Meyer
Kent Meyer
20:46 17 Dec 19
Customer service on the telephone was excellent and our service technician, Hugo, did a great job! He was very pleasant and explained what he was... doing. Hugo also gave me a few suggestions to keep everything running smoothly.read more
Sandy M
Sandy M
13:27 17 Dec 19
Called AquaCal on a Friday regarding a issue I was having with my heater. After giving them my error code he told me that they needed to send a tech... out to replace the water temperature sensor. Monday morning the tech came and replaced the part. So happy I chose AquaCal!read more
Ronald Krzos
Ronald Krzos
19:24 13 Dec 19
wow! I must say, Having to contact your service dept. I was treated very well and I felt very comfortable with talking to service agent . The... technician (John Greenfield) was very friendly and informative. He was veryprofessional and located the problem within seconds. 🙂 Great Company towork with. I would recommend this company. Ron K.read more
Milagros Morales
Milagros Morales
23:31 04 Dec 19
I had problems with the heater right before Thanksgiving. When the store contacted them, they called me immediately, arranged for someone to come the... following day. Their service technician, Fabian Suarez, was most helpful. He called, came early the day before Thanksgiving, and while fixing the unit pointed out an electrical problem I was not aware of. I cannot thank him enough. AquaCal service is great.read more
jan bergemann
jan bergemann
23:22 03 Dec 19