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4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

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2. Get Answers

Our Customer Support Team will troubleshoot with you

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3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

All logos are registered trademarks of their respective owners

MEET YOUR TEAM

CUSTOMER REVIEWS

Brian Judd
Brian Judd
17:18 19 Jun 21
After 8 years of reliability our heat pump needed the have its display replaced (LCD burnout). The technician, Jeff, arrived as scheduled, had the... parts ready for the repair, explained how to use the new display, and also performed a check on the other components. He took the time to explain what he was doing and answered all my questions about how to maintain the pump. The system is running great again!read more
Scott
Scott
12:06 16 Jun 21
Fabian Suarez did a great job servicing our AquaCal heat pump. He arrived on time, quickly diagnosed the problem, replaced a few parts which were... under warranty, and did a systems check to verify that the issue was fixed. He was courteous, professional, and earned a five-star rating.read more
Brad Brad
Brad Brad
15:55 15 Jun 21
Dispach# 404220 Steve has been to my house a few times and always does the right thing. His knowledge of the product is awesome. If I ever need help... with my heater again I hope he is the one I see pull up to my house!!!read more
Lisa Martin
Lisa Martin
14:22 14 Jun 21
Excellent service from service tech Ronnie Adames. Very professional and knowledgable about our pool heat pump. Highly recommend him andAquaCal... AutoPilot.read more
Aimee Sawyer
Aimee Sawyer
23:46 12 Jun 21
Great service by saad! Brought my 03 unit back to life! Very knowledgeable with pool equipments and not just the heat pump. Even sanded and sprayed... the rust down with paint! Pool is party ready! Thank you!read more
Kimberly DeCanio
Kimberly DeCanio
19:11 12 Jun 21
Friendly, courteous and professional! With initial contact through 800 phone number, through the completion of repair by John Greenfield what a great... customer service experience. In addition to handling the repair, John took the time to demonstrate how to properly manage controls as well as to adjust for pool and spa. Thank you for making it such an easy process!read more
David Gaidry
David Gaidry
18:03 12 Jun 21
On time. Reasonably priced. Joao answered all my questions and was very knowledgeable. I highly recommend him and this company.
Keith Sorota
Keith Sorota
19:32 09 Jun 21
Jeff C. came out and serviced our heat pump during one of he hottest days of the year so far (ironic I know). He quickly and accurately diagnosed the... problem in a matter of seconds. His professional manner, and informative conversation were welcome additions to the fantastic product service that he provided.read more
Michelle Gergerian
Michelle Gergerian
19:17 09 Jun 21
Jeff Cameron was our technician. He was friendly, knowledgeable, and prompt. He was able to quickly diagnose the problem with our pool heater, and... made the process one of the smoothest and low-stress experiences I've had with a technician.read more
Keith Hartnett
Keith Hartnett
16:27 09 Jun 21
Thanks Jeff Cameron from AquaCal for fixing our heat pump. Appreciate the professional service and knowledge of your product.
Giraldo Perez de Utrera
Giraldo Perez de Utrera
13:28 09 Jun 21
Their service response was very fast and the tech David was knowledgeable and fixed the unit in no time.
Peter Murphy
Peter Murphy
22:45 08 Jun 21
Great communication and service - friendly and professional. Jeff C diagnosed the issue quickly and did a great job explaining the repair and how to... operate the new display interface.read more
WillTime Avenue
WillTime Avenue
16:42 08 Jun 21
Good communication about scheduling a time for service. Tech arrived on time and was an expert about service and heat pump issues. Ronnie went... above and beyond in solving the issues with our heat pump. Great job.read more
Kerry Moschella
Kerry Moschella
18:30 07 Jun 21
Had a service call for my AquaCal pool heater with DPC error message. Jeff Cameron was our technician/service rep. He was kind, courteous and... efficiently repaired our heater. He explained what the issues were and fixed them in an hour. Super nice guy. Thank you!read more
david
david
13:23 05 Jun 21
We are new homeowners with a new pool. After a few weeks it was apparent that our Tropical heat pump was not working from the installation. The pool... company referred us to Tropical tech and Ronnie Adames was the service rep that came out. He was a true professional! He spent hours and was so thorough. It is obvious the install was not done correctly but he walked a fine line and focused on the solution vs the installation. The unit is working great and he even said he would come back in a few weeks to make sure it was up to par. He knew his stuff. Thank you for backing your products with professionals like Ronnie!read more
brian barrett
brian barrett
17:17 04 Jun 21
Smithtown, Long Island, service call, yesterday. Technician Steve arrived on time and worked non-stop until it got dark! Time consuming, complicated... repairs executed with precision. Great guy, well informed, professional. Thank you Steve!read more
Ron Stough
Ron Stough
23:16 03 Jun 21
Just a post to say "Great Satisfaction with AquaCal's Service!" Today we had Tech Daniel Cubilete to our pool for service! WOW ! A GREAT GUY... WHO IS VERY KNOWLEDGEABLE AND FAST, SERVICE OUR AQUACAL HEAT PUMP ! (10 years old). He had the problem diagnosed in no time. He went over the entire unit, made some suggestions and the unit now runs at top performance ! Rates were Fair and Daniel's service was EXCELLENT ! Of all the service people that we have used for ANY of OUR HOUSEHOLD REPAIRS, THIS GENTLEMAN was the BEST EVER! FRIENDLY, & QUALITY WORK. WELL DONE DANIELWE HIGHLY RECOMMEND AQUACAL PRODUCTS AND THEIR SERVICE!Ron & Peg StoughDover, Pa😎read more
John Johnson
John Johnson
00:42 02 Jun 21
Great experience for my first service call with Aqua-Cal. Steve Guzman was the service rep, he was very knowledgeable and professional. He replaced... my broken led screen and tested the unit and I’m up and running again. Thanks Steve!read more
William Muller
William Muller
23:56 31 May 21
on time, great communication, Steve G. did a great job explaining the repairs and getting it done efficiently
John Greguoli
John Greguoli
16:41 29 May 21
Jeff was great. Got right to work. Diagnosed the problem. Told me what needed to be done and did it. In and out in about 30 minutes and now my... pool heater works again.read more
Richard Molinelli
Richard Molinelli
21:05 28 May 21
The AquaCal tech, Steve Guzman did a great job. He explained what had to be done and was able to solve my problem at a fair price.. Thanks to... AquaCal and Steve, it was a pleasure. Job well done !!!read more
Vito
Vito
18:25 26 May 21
Company was quick to respond and have a service set up.The technician SteveG called and arrived when he stated.Steve informed me all about what... was wrong with unit and replaced the capacitor which was bad.Steve had the unit up and running within minutes.He also gave me info on how to maintain running the unit efficiently. Thanks Againread more
Nick D’Amico
Nick D’Amico
14:56 25 May 21
Ronnie Adames was extremely helpful while addressing our issue with our pool heater. He spent the time needed to make sure I understood what was... causing the lock-out condition on the compressor. Very helpful.read more
Linda K
Linda K
09:56 24 May 21
Great service, the service tech Steve Guzman who fixed the problem with the pool heat pump was extremely knowledgeable and personable. Steve worked... the problem until it was correctly working. Highly recommended company and tech.read more
Jeffrey Scott
Jeffrey Scott
15:02 21 May 21
I had a broken pool heater and AquaCal arrived within 2 day and fixed it. Jeff Cameron was great, he was very professional and informed me of... everything that needed to be done. Thank you Jeff and AquaCal! My kids are so excited to be able to swim this weekend!read more
Leona Katz
Leona Katz
16:15 20 May 21
I called AquaCal with a slight problem with my pool heater. I was so pleased to get an appointment within just a few days. Here on Long Island Steve... Guzman was the technician that came to our house. With so much to do I was hoping he would be on time. Not only on time but called to say he would be a bit early!!Everything turned out fine and we will be enjoying our pool heater this summer👍HAPPY CUSTOMER!read more
eric hernandez
eric hernandez
17:50 17 May 21
Steve Guzman was an excellent technician. The service associated with Acquacal units is superior.
Dan Hubley
Dan Hubley
15:19 12 May 21
Scott Kerr
Scott Kerr
15:12 10 May 21
What a greatly local company. This is my second AquaCal unit, this time I went with the heater / chiller unit because nobody likes 92 degree pool... water in Florida in July / August. I thank you for get this unit manufactured and delivered to my residence especially in the COVID-19 material restrictions and labor issues we have seen recently. Top notch product and greatly appreciate the product. I love that I can switch between the heat or chill function on this SQ166ARDSBNN product.read more
Keith pomkoski
Keith pomkoski
13:31 10 May 21
Ronnie was great, he was on time and answered every question I had.
wyarewe
wyarewe
12:58 07 May 21
Jeff Cameron came out to diagnose our pool heat pump. We have had him for the past few years and he always quickly diagnoses the problem and fixes it... in a short amount of time ! We used to use another company but wasnt happy with them, the first time we used Aquacal and Jeff we knew we were sticking with your company ! He is also very polite and thorough.read more
Lucas Blair
Lucas Blair
23:57 06 May 21
Great experience today with AquaCal. Jeff C did a great job explaining what he was doing and what was wrong. Very courteous and professional!
A OE
A OE
17:18 06 May 21
I called AquaCal AutoPilot, Inc. and they responded immediately with a very positive response, in two days there were two service technicians at my... door, I am very happy since many companies use the pandemic as a pretext and AquaCal Pilot never mentioned pandemic or delay to me, but this was not all the technicians were very helpful, friendly and professional. Technician Saad B was super attentive and professional. Saad explaining the work and do excellent service. We are happy without a headache. Thank you very much Saad B and Thanks AquaCal AutoPilot, Incread more
Bill Roy
Bill Roy
17:42 04 May 21
Jeff was very knowledgeable and consultative
Tom M
Tom M
16:43 02 May 21
I highly recommend AquaCal. Great pool heater, fast, friendly and reliable service when you need it.
Teryliz Silva Aguirre
Teryliz Silva Aguirre
13:15 01 May 21
Great service. Fabian Suarez knew what was wrong with my equipment immediately and did a wonderful job repairing it. It is working great now!
Kimberly Trerice
Kimberly Trerice
18:29 29 Apr 21
I really enjoyed meeting Rigo Perez and having him handle our service call. He was on time, phoned 10 minutes before arriving, VERY nice and... courteous and explained the work he performed. It was an excellent experience. Thank you, Rigo!!read more
Kristine Healey
Kristine Healey
19:44 26 Apr 21
Jeff was great! Friendly, knowledgeable and a pleasure to work with. He got right to the issue, repaired it, and explained what was wrong with our... pool heater. Excellent service!read more
MONICA ORTIZ
MONICA ORTIZ
01:17 20 Apr 21
FIVE STAR service from Saad today. Our pool heater stopped working a little over a week ago and we put a call in for service. Saad showed up today... and quickly repaired the heater. He was efficient and very thorough. His repair/diagnostic skill and customer service was excellent. A true asset to your company! Thank you Saad.read more
Bert Delgado
Bert Delgado
18:04 19 Apr 21
Rigo came by today to fix my heater/cooler. Nice person and attentive!Great customer service....!
Adam Genn
Adam Genn
15:43 16 Apr 21
Wanted to recognize Juan Montoya for a wonderful experience. For several days, I was unable to connect to the Pool Sync app after the app upgrade. I... made repeated phone calls and was told to reset my system, reset the app, etc. None of this worked. Juan came out and was very patient. He diagnosed the problem and installed a new pool sync antenna unit. It worked immediately. Thank you Juan for your exceptional service!!!Aqua Cal Management- Before the development team updates apps, you need to do an impact analysis. Everything was working fine prior to the app update and the service call could have been avoided.read more
rosanne bosse
rosanne bosse
16:57 15 Apr 21
Our tech with AquaCal was Matt Bender who represented the company with a warm, friendly and professional manner. He was extremely knowledgeable and... quick with the repair needed. He is a definite asset to the AquaCal organization.read more
Les C
Les C
15:15 15 Apr 21
Fantastic pool salt system,Excellent costumer service,very impressive,I’d definitely recommend them.Greetings form Naples,FLLes
Chum It Up Fishing Schneider
Chum It Up Fishing Schneider
18:58 14 Apr 21
I had an issue with my AquaCal and Rigo Perez came out on the service call. Very polite, punctual and informative. He told me what the problem was,... fixed the unit, and had me running in no time. Later that night, another issue occurred, so I call Rigo and he came back out. Turns out is was something unrelated, but appreciated him taking my call and following up with the service. I highly recommend this service if you have a pool heater.read more
Merav Daniel
Merav Daniel
15:03 07 Apr 21
I called for service, the next morning Rigo Perez was there, There were two problems which he detected almost immediatly and also advise me to add a... setting that was very usefull for me. He was very knowlegedable and quick and was kind and polite. My water heater was under warrenty so there was no charge. My experiance with Aqua cal and the technician was just perfect! It was first time I called and I definitly kept the number for in case I will need it in the future.read more
Bob Linsky
Bob Linsky
16:25 23 Mar 21
Tom Trabulsy showed up this morning for a heat pump repair and we are so lucky to have had him as our tech. Tom diagnosed the problems "old school"... and was able to repair and replace the bad components. He adjusted our pool valves, insured the pump was getting proper pressure, tested the unit and buttoned it up like new. There were some corroded cables and a bad switch - I know that other techs would have just told us to replace the unit. Tom took the time to figure it out and we are very satisfied. Highly recommend AquaCal and ask for Tom 🙂read more
Daniel Solomon
Daniel Solomon
12:07 19 Mar 21
Kristy Sporrer
Kristy Sporrer
13:27 15 Mar 21
Very impressed with the tech support of this company. We’ve had our heater for seven years with very few issues, but any time we have had a problem,... their tech support is AMAZING! They are patient and very, very helpful. Will definitely stick with this company!read more
Ed Lucas
Ed Lucas
18:36 11 Mar 21
My representative Doug Murphy was extremely helpful and I appreciated the way he talked me through the diagnosis and resolution of my problem. Thanks!
wendy munter
wendy munter
18:31 04 Mar 21
Technician was very knowledgable and professional.
Sarah Weissbard
Sarah Weissbard
17:30 04 Mar 21
I was extremely happy with the service I got today from aquacal, especially Rigo Perez who was so helpful in explaining the service call and why I... was having a problem. He was really terrific & competent.read more
Mariah Lodenquai
Mariah Lodenquai
03:24 04 Mar 21
My husband and I had a great experience with your technician Saad! Not only did he fix our pool heater same day so we can enjoy date night but he... also made us feel comfortable as he fixed our unit. Felt like we were talking to a neighbor and not a stranger!! Definitely don’t regret investing almost $4k!! He’s definitely a keeper!read more
michael blackburn
michael blackburn
22:08 01 Mar 21
Great service
Roys Palacios
Roys Palacios
20:53 14 Feb 21
My heat pump went out on me before Christmas and as any home owner I went into panic mode! My questions were how much it would cost for me to fix it... and how long before we could swim in warm temperature again. I called AqualCal and setup an appointment for them to assist me. My manufacturer service representative was Juan Montoya and he answered all my questions and told me my condenser needed to be replaced. He ordered the part and gave me realistic expectations of how long it would take. Best of all the warranty covered my condenser. I can say this was a nightmare that turned out to be a great experience because AqualCal and Juan exceeded my expectations. Thanks for your help and I will recommend anyone to you!read more
Tim Connor
Tim Connor
23:07 13 Feb 21
I want to commend Doug Murphy for his uncompromising service. Doug evaluated my pool heater issue had had it running in tip top shape in no time, and... it was all covered under my original warranty.read more
Oscar Posada
Oscar Posada
18:25 04 Jan 21
I like to say thank you aqua all for the job you did today Eddie is a technician that takes pride on the work he does he replaced a capacitor and a ... flow sensor checked everything And also explained everything he was doing as he was going along, it it’s a pleasure to know there still companies like yoursMoney week spentread more
Heather Broadhead
Heather Broadhead
17:57 30 Dec 20
David Brown (RagingAngel)
David Brown (RagingAngel)
19:55 29 Dec 20
Hi AquaCal, just had one of the best customer experiences of my life from Josh Fort, your Manufacturer's Lead Field Service Rep. Pleasant, coureous,... friendly, knowledgeable, and fast to fix our capacitor that had burnt out. We also ended up buying a extended warranty after our discussion with him as we truly see the value in such support and service. Thanks to Josh and the AquaCal people we called into to get support!read more
Ron Stevens
Ron Stevens
20:39 09 Dec 20
Service Team Member Thomas Trabulsy showed up today right on time as scheduled to repair a temperature sensor on my Aqua Cal heater. He was... professional and friendly. Thomas is an outstanding professional and a credit to the company. Thank you AquaCal. Ron in Boca Ratonread more
Wrighteous Renovations
Wrighteous Renovations
17:39 07 Dec 20
Doug Stapf
Doug Stapf
16:00 24 Nov 20
These people offer superior , fast service. Best in the industry. Dan Kelly has repaired my unit twice, very professional, knows the products well.... Thanks again, will remain a customer as long as my pool needs heat.read more
Tom Olin
Tom Olin
17:22 20 Nov 20
Shawn Williams was very professional and did an excellent job. Thanks!!
Greg Michaels
Greg Michaels
17:23 18 Nov 20
Our tech, Shawn, came within 24 hours and got our pool heater operational within 20 minutes - all under their outstanding warranty. We will opt for... the extended warranty at Shawn's sincere suggestion. He is professional, super nice and a credit to AqualCal. Highly recommend this company.read more
Tehila kidron
Tehila kidron
02:11 25 Oct 20
Top professional service! I had a problem, they called back immediately and showed up at my door the next morning! Very much recommended!
Dale Yamnik
Dale Yamnik
02:52 21 Oct 20
Hugo came out today and fixed our heat pump. The display had given up the ghost! He did a great job and was very friendly and knowledgeable. He... completed the work in just a few minutes and the parts were covered under warranty! Thanks Hugo!read more
Roger Martin
Roger Martin
12:40 18 Oct 20
Hugo Zureich was my service technician on this repair. He diagnosed the problem correctly and completed the service required. He scheduled a... courtesy call back in 30 days to re-check if there is any further issue regarding the problem. He is very professional, courteous, and knowledgeable. I recommend him to anyone regarding pool heater problem diagnostics and repair.read more
Charlie Trader
Charlie Trader
13:29 20 Sep 20
cant say enough about aquacal...the product is awesome, the service is equally as good...they are very professional and easy to work with...thank you... dan kelly for a job well done...you guys are awesome....read more
Karin Bartley
Karin Bartley
19:06 11 Sep 20
Can not say enough good things. The call center was friendly and informative. Hugo, our service tech, was very prompt, friendly, and very... professional. Within a short time he had figured out what was wrong with our heater, had it repaired and the unit up and running. Hugo did a great job.read more
Cynthia Silver
Cynthia Silver
19:39 22 Aug 20
We love the AquaCal pool heater, however, it appears to have been installed incorrectly. Therefore, we have been unable to run it because our... neighbor complains that the heater is too loud and causes vibrations in his house. The heater, which is electric, was installed on a concrete slab which may be the cause of the loud vibrations our neighbor is complaining about. If Aquacal has any suggestions on resolving this issue it would be most appreciated. Also, for anyone considering buying a pool heater, this is definitely something to consider particularly if you live very close to your neighbor.read more
Doug Drakulich
Doug Drakulich
20:42 10 Aug 20
Wayne and Gaspar were great assistance. Wayne gave me a brief tutorial on how to replace a warrantied display panel, and then sent it to me at no... cost. Took me 5 minutes and had my hot tub heating! Thanks for standing behind your product.read more
Hassan Bitar
Hassan Bitar
02:09 07 Aug 20
Prompt and excellent service by Scott Beacon
Joseph Yanarella
Joseph Yanarella
17:41 31 Jul 20
Just wanted to complement your company and the excellent services you provide. . My Heat Pump needed repair and your technician Doug Murphy came to... my home to assess what needed to be done. He took the time to explain in detail what was needed to make the repairs and he also upgraded several components to improve the performance of my Heat Pump. I appreciated that your company has dedicated service techs like Doug ,who are experts on how these systems operate and know how to repair them when needed. My original decision to purchase an AquaCal Heat Pump for my pool was based on the excellent reputation your company has for service. Just wanted you to hear from a satisfied customer . Joe Y. 7/31/2020read more
Jack Martin
Jack Martin
13:49 30 Jul 20
Hugo was on time did the work fast and got everything working. He made sure I knew who to operate the unit before he left. I will only use him in... the futureread more
Eric (Eric)
Eric (Eric)
02:54 30 Jul 20
Recently I had an issue where my aquacal pool heater broke. My unit is almost five years old.I contacted customer service about the problem I was... having. Scott in the office was very helpful and understanding. He was very informative and quickly put me at ease that my problem would be taken care of.I was then called by Peter in customer service who promptly scheduled a service call.Nathan Rowell was the service representstive who came to my house. He quickly diagnosed the problem and ordered the part. Nathan also discovered an item needing service that I was unaware of, and which may have caused serious damage to my unit if left unrepaired. He returned a few days later and installed the needed parts.Nathan also showed me some features on my unit that I was unaware of how to use, giving me even more use out of my unit.I am very pleased with aquacal service and the team members they have in place.Thanks.read more
Jim Parenti
Jim Parenti
15:39 29 Jul 20
Superior service ! John Greenfield came out to service our Aqua-cal unit, he explained everything he was doing and why. Professional, honest and fair... pricing, I couldn’t be happier. I would highly recommend this company. Well done and thank you !read more
Dr. Greg Mathison, Sr.
Dr. Greg Mathison, Sr.
17:30 22 Jul 20
I have had three Aqual Cal heat pumps. Work great. Maintenance service outstanding. They go out of their way to make certain unit working well.
David 24
David 24
19:15 01 Jul 20
Great customer service and response time. We called in a problem with our pool heater and the next day a tech was looking at it. Dan K. took the... time to explain about the heating process and while here he did some general service and preventive maintenance. Excellent customer support is hard to find nowadays but AquaCal has it.read more
Leonard Vecchiolla
Leonard Vecchiolla
23:53 24 Jun 20
Very pleased with the service Hogo Zureich provided
Karl shuck
Karl shuck
19:52 16 Jun 20
Had Hugo come out to replace the Display on our pool heater unit. He was very courteous and explained everything he did. He also explained the... warranty and everything. Very happy with Hugo and Aquacal.read more
Don Greenop
Don Greenop
19:42 12 Jun 20
Quick and efficient repair of a faulty part. Hugo was friendly and explained exactly what the issue was.
christina benamati
christina benamati
19:08 12 Jun 20
Have a Aquacal heat pump that had a electrical issue. Hugo Zureich took care of the issue quickly and professionally. Thanks Aquacal!
Jackie Mears
Jackie Mears
14:07 11 Jun 20
Had a problem with our pool heater so AquaCal was contacted to assess. The person on the phone detailed all the options, service call cost, etc. Josh... arrived promptly the next day. He assessed our problem, gave us very honest advice. One of the best service calls that I have ever had.read more
Karen Ortloff
Karen Ortloff
19:06 09 Jun 20
Hugo called before he came was here in the amount of time he said and went right to work and solved the problem. What a nice person he is and smart.... Great experience. Would highly recommend him and this company. Thank you for the quick support.read more
Oldsklrt1
Oldsklrt1
14:05 08 Jun 20
Contacted AqualCal since my heater is still under warranty, and they were the recommended service provider. Hugo arrived promptly, identified my... issue, and had me up and running in no time.read more
Dennis Junkins
Dennis Junkins
14:47 29 May 20
Called for service and they were there the next day. Needed a part and they came back the next morning. The service rep (Josh) was the nicest, most... knowledgeable technician I have had in Southwest Florida for any type repair.read more
Leigh Ann Burgess
Leigh Ann Burgess
17:26 21 May 20
I spoke with the office (Barry Brown) for service on my Aquatherm pool heater at 10am & the technician (Hugo) arrived at noon, WOW! Problem corrected... by 1pm and the price was 20% less than the competition. Thank you AquaCal!read more
Dave Hill
Dave Hill
00:49 21 May 20
Had a problem occur with my Heat Pump. The technician I reached on the phone, Wayne was very professional, thorough and talked me through what the... possible problems were and set me up for service. Within an hour I heard from Lead Field Service Rep, Josh Fort. Josh was at my residence within two hours of my initial call. Josh was personable, experienced and knowledgeable. Josh remedied my problem(s) explained what had occurred and want to extra effort to insure I was satisfied. No one likes to make a service call but I was impressed with the overall experience and highly recommend AquaCal and their exemplary employees.read more
Rhon Romain
Rhon Romain
16:32 14 May 20
Mr. Hugo Zureich you are the best, excellent,excellent,excellent. You can take my money anytime. Repairs to my pool heater done in a snap. Customer... service skills, superb. Wonderful experience, fast, friendly and informative. I was shopping around for a salt water conversion system and found the AutoPilot system. It had all the features I am interested in and after this experience my mind is made up,AutoPilot it is. Thank you so much for getting me and my family back in the pool.read more
C H
C H
13:12 13 May 20
AquaCal's Technician, Hugo, is very knowledgeable. After diagnosing my heat pump issue, he took the time to explan options to repair it. I have been... very satisfied with his expertise and customer service. If Hugo is available, I highly recommend to request him.read more
Alexis Cruz
Alexis Cruz
23:10 11 May 20
Our repair man was a saint. He really knew what he was doing.
James D'Aleo
James D'Aleo
09:01 23 Apr 20
Excellent service. Went through a telephone troubleshooting first to remotely isolate & fix the problem & certainly defray the cost of a field visit.... Unfortunately a service call was necessary & an appointment was set up for the next morning.The field service representative was outstanding and made certain that correct social distancing was practiced in these turbulent times. He, Josh Fort, quickly diagnosed & resolved the problem & offered suggestions to ensure that the issue will hopefully not return in the near future.read more
Adrian
Adrian
16:11 27 Mar 20
Very prompt service. Hugo the technician was very knowledgeable, knew what the problem was straight away, came prepared with a replacement part.... Completed the job in quick time, with minimum costread more
DANA EKARINTARAGUN
DANA EKARINTARAGUN
12:31 24 Mar 20
Suburb Customer Service from the initial phone call to the service visit. I am a believer in great customer service; It still exists and AquaCal... proves it. I called in a temperature issue for our pool's heat pump heater. Jen answered my call and was kind, professional and got me scheduled right away informing me that I was still under warranty. Yay! The following business day, Douglas showed up and got the problem corrected within minutes. He obviously knows his stuff. He told us about the extended warranty and we will definitely be considering it because we love our aquacal pool heater. I will certainly refer this company and their products in the future.read more
Ed Huey
Ed Huey
14:25 20 Mar 20
Service Tech. Hugo, called in advance to set appointment. Impressive service, explained our problem under warranty, resolved the issue and apologized... for the inconvenience. As a retired business owner, i was very impressed with the level of service and professionalism. Built to last, employee owned,read more
Next Reviews

MEET YOUR TEAM

CUSTOMER REVIEWS

Brian Judd
Brian Judd
17:18 19 Jun 21
After 8 years of reliability our heat pump needed the have its display replaced (LCD burnout). The technician, Jeff, arrived as scheduled, had the... parts ready for the repair, explained how to use the new display, and also performed a check on the other components. He took the time to explain what he was doing and answered all my questions about how to maintain the pump. The system is running great again!read more
Scott
Scott
12:06 16 Jun 21
Fabian Suarez did a great job servicing our AquaCal heat pump. He arrived on time, quickly diagnosed the problem, replaced a few parts which were... under warranty, and did a systems check to verify that the issue was fixed. He was courteous, professional, and earned a five-star rating.read more
Brad Brad
Brad Brad
15:55 15 Jun 21
Dispach# 404220 Steve has been to my house a few times and always does the right thing. His knowledge of the product is awesome. If I ever need help... with my heater again I hope he is the one I see pull up to my house!!!read more
Lisa Martin
Lisa Martin
14:22 14 Jun 21
Excellent service from service tech Ronnie Adames. Very professional and knowledgable about our pool heat pump. Highly recommend him andAquaCal... AutoPilot.read more
Aimee Sawyer
Aimee Sawyer
23:46 12 Jun 21
Great service by saad! Brought my 03 unit back to life! Very knowledgeable with pool equipments and not just the heat pump. Even sanded and sprayed... the rust down with paint! Pool is party ready! Thank you!read more
Kimberly DeCanio
Kimberly DeCanio
19:11 12 Jun 21
Friendly, courteous and professional! With initial contact through 800 phone number, through the completion of repair by John Greenfield what a great... customer service experience. In addition to handling the repair, John took the time to demonstrate how to properly manage controls as well as to adjust for pool and spa. Thank you for making it such an easy process!read more
David Gaidry
David Gaidry
18:03 12 Jun 21
On time. Reasonably priced. Joao answered all my questions and was very knowledgeable. I highly recommend him and this company.
Keith Sorota
Keith Sorota
19:32 09 Jun 21
Jeff C. came out and serviced our heat pump during one of he hottest days of the year so far (ironic I know). He quickly and accurately diagnosed the... problem in a matter of seconds. His professional manner, and informative conversation were welcome additions to the fantastic product service that he provided.read more
Michelle Gergerian
Michelle Gergerian
19:17 09 Jun 21
Jeff Cameron was our technician. He was friendly, knowledgeable, and prompt. He was able to quickly diagnose the problem with our pool heater, and... made the process one of the smoothest and low-stress experiences I've had with a technician.read more
Keith Hartnett
Keith Hartnett
16:27 09 Jun 21
Thanks Jeff Cameron from AquaCal for fixing our heat pump. Appreciate the professional service and knowledge of your product.
Giraldo Perez de Utrera
Giraldo Perez de Utrera
13:28 09 Jun 21
Their service response was very fast and the tech David was knowledgeable and fixed the unit in no time.
Peter Murphy
Peter Murphy
22:45 08 Jun 21
Great communication and service - friendly and professional. Jeff C diagnosed the issue quickly and did a great job explaining the repair and how to... operate the new display interface.read more
WillTime Avenue
WillTime Avenue
16:42 08 Jun 21
Good communication about scheduling a time for service. Tech arrived on time and was an expert about service and heat pump issues. Ronnie went... above and beyond in solving the issues with our heat pump. Great job.read more
Kerry Moschella
Kerry Moschella
18:30 07 Jun 21
Had a service call for my AquaCal pool heater with DPC error message. Jeff Cameron was our technician/service rep. He was kind, courteous and... efficiently repaired our heater. He explained what the issues were and fixed them in an hour. Super nice guy. Thank you!read more
david
david
13:23 05 Jun 21
We are new homeowners with a new pool. After a few weeks it was apparent that our Tropical heat pump was not working from the installation. The pool... company referred us to Tropical tech and Ronnie Adames was the service rep that came out. He was a true professional! He spent hours and was so thorough. It is obvious the install was not done correctly but he walked a fine line and focused on the solution vs the installation. The unit is working great and he even said he would come back in a few weeks to make sure it was up to par. He knew his stuff. Thank you for backing your products with professionals like Ronnie!read more
brian barrett
brian barrett
17:17 04 Jun 21
Smithtown, Long Island, service call, yesterday. Technician Steve arrived on time and worked non-stop until it got dark! Time consuming, complicated... repairs executed with precision. Great guy, well informed, professional. Thank you Steve!read more
Ron Stough
Ron Stough
23:16 03 Jun 21
Just a post to say "Great Satisfaction with AquaCal's Service!" Today we had Tech Daniel Cubilete to our pool for service! WOW ! A GREAT GUY... WHO IS VERY KNOWLEDGEABLE AND FAST, SERVICE OUR AQUACAL HEAT PUMP ! (10 years old). He had the problem diagnosed in no time. He went over the entire unit, made some suggestions and the unit now runs at top performance ! Rates were Fair and Daniel's service was EXCELLENT ! Of all the service people that we have used for ANY of OUR HOUSEHOLD REPAIRS, THIS GENTLEMAN was the BEST EVER! FRIENDLY, & QUALITY WORK. WELL DONE DANIELWE HIGHLY RECOMMEND AQUACAL PRODUCTS AND THEIR SERVICE!Ron & Peg StoughDover, Pa😎read more
John Johnson
John Johnson
00:42 02 Jun 21
Great experience for my first service call with Aqua-Cal. Steve Guzman was the service rep, he was very knowledgeable and professional. He replaced... my broken led screen and tested the unit and I’m up and running again. Thanks Steve!read more
William Muller
William Muller
23:56 31 May 21
on time, great communication, Steve G. did a great job explaining the repairs and getting it done efficiently
John Greguoli
John Greguoli
16:41 29 May 21
Jeff was great. Got right to work. Diagnosed the problem. Told me what needed to be done and did it. In and out in about 30 minutes and now my... pool heater works again.read more
Richard Molinelli
Richard Molinelli
21:05 28 May 21
The AquaCal tech, Steve Guzman did a great job. He explained what had to be done and was able to solve my problem at a fair price.. Thanks to... AquaCal and Steve, it was a pleasure. Job well done !!!read more
Vito
Vito
18:25 26 May 21
Company was quick to respond and have a service set up.The technician SteveG called and arrived when he stated.Steve informed me all about what... was wrong with unit and replaced the capacitor which was bad.Steve had the unit up and running within minutes.He also gave me info on how to maintain running the unit efficiently. Thanks Againread more
Nick D’Amico
Nick D’Amico
14:56 25 May 21
Ronnie Adames was extremely helpful while addressing our issue with our pool heater. He spent the time needed to make sure I understood what was... causing the lock-out condition on the compressor. Very helpful.read more
Linda K
Linda K
09:56 24 May 21
Great service, the service tech Steve Guzman who fixed the problem with the pool heat pump was extremely knowledgeable and personable. Steve worked... the problem until it was correctly working. Highly recommended company and tech.read more
Jeffrey Scott
Jeffrey Scott
15:02 21 May 21
I had a broken pool heater and AquaCal arrived within 2 day and fixed it. Jeff Cameron was great, he was very professional and informed me of... everything that needed to be done. Thank you Jeff and AquaCal! My kids are so excited to be able to swim this weekend!read more
Leona Katz
Leona Katz
16:15 20 May 21
I called AquaCal with a slight problem with my pool heater. I was so pleased to get an appointment within just a few days. Here on Long Island Steve... Guzman was the technician that came to our house. With so much to do I was hoping he would be on time. Not only on time but called to say he would be a bit early!!Everything turned out fine and we will be enjoying our pool heater this summer👍HAPPY CUSTOMER!read more
eric hernandez
eric hernandez
17:50 17 May 21
Steve Guzman was an excellent technician. The service associated with Acquacal units is superior.
Dan Hubley
Dan Hubley
15:19 12 May 21
Scott Kerr
Scott Kerr
15:12 10 May 21
What a greatly local company. This is my second AquaCal unit, this time I went with the heater / chiller unit because nobody likes 92 degree pool... water in Florida in July / August. I thank you for get this unit manufactured and delivered to my residence especially in the COVID-19 material restrictions and labor issues we have seen recently. Top notch product and greatly appreciate the product. I love that I can switch between the heat or chill function on this SQ166ARDSBNN product.read more
Keith pomkoski
Keith pomkoski
13:31 10 May 21
Ronnie was great, he was on time and answered every question I had.
wyarewe
wyarewe
12:58 07 May 21
Jeff Cameron came out to diagnose our pool heat pump. We have had him for the past few years and he always quickly diagnoses the problem and fixes it... in a short amount of time ! We used to use another company but wasnt happy with them, the first time we used Aquacal and Jeff we knew we were sticking with your company ! He is also very polite and thorough.read more
Lucas Blair
Lucas Blair
23:57 06 May 21
Great experience today with AquaCal. Jeff C did a great job explaining what he was doing and what was wrong. Very courteous and professional!
A OE
A OE
17:18 06 May 21
I called AquaCal AutoPilot, Inc. and they responded immediately with a very positive response, in two days there were two service technicians at my... door, I am very happy since many companies use the pandemic as a pretext and AquaCal Pilot never mentioned pandemic or delay to me, but this was not all the technicians were very helpful, friendly and professional. Technician Saad B was super attentive and professional. Saad explaining the work and do excellent service. We are happy without a headache. Thank you very much Saad B and Thanks AquaCal AutoPilot, Incread more
Bill Roy
Bill Roy
17:42 04 May 21
Jeff was very knowledgeable and consultative
Tom M
Tom M
16:43 02 May 21
I highly recommend AquaCal. Great pool heater, fast, friendly and reliable service when you need it.
Teryliz Silva Aguirre
Teryliz Silva Aguirre
13:15 01 May 21
Great service. Fabian Suarez knew what was wrong with my equipment immediately and did a wonderful job repairing it. It is working great now!
Kimberly Trerice
Kimberly Trerice
18:29 29 Apr 21
I really enjoyed meeting Rigo Perez and having him handle our service call. He was on time, phoned 10 minutes before arriving, VERY nice and... courteous and explained the work he performed. It was an excellent experience. Thank you, Rigo!!read more
Kristine Healey
Kristine Healey
19:44 26 Apr 21
Jeff was great! Friendly, knowledgeable and a pleasure to work with. He got right to the issue, repaired it, and explained what was wrong with our... pool heater. Excellent service!read more
MONICA ORTIZ
MONICA ORTIZ
01:17 20 Apr 21
FIVE STAR service from Saad today. Our pool heater stopped working a little over a week ago and we put a call in for service. Saad showed up today... and quickly repaired the heater. He was efficient and very thorough. His repair/diagnostic skill and customer service was excellent. A true asset to your company! Thank you Saad.read more
Bert Delgado
Bert Delgado
18:04 19 Apr 21
Rigo came by today to fix my heater/cooler. Nice person and attentive!Great customer service....!
Adam Genn
Adam Genn
15:43 16 Apr 21
Wanted to recognize Juan Montoya for a wonderful experience. For several days, I was unable to connect to the Pool Sync app after the app upgrade. I... made repeated phone calls and was told to reset my system, reset the app, etc. None of this worked. Juan came out and was very patient. He diagnosed the problem and installed a new pool sync antenna unit. It worked immediately. Thank you Juan for your exceptional service!!!Aqua Cal Management- Before the development team updates apps, you need to do an impact analysis. Everything was working fine prior to the app update and the service call could have been avoided.read more
rosanne bosse
rosanne bosse
16:57 15 Apr 21
Our tech with AquaCal was Matt Bender who represented the company with a warm, friendly and professional manner. He was extremely knowledgeable and... quick with the repair needed. He is a definite asset to the AquaCal organization.read more
Les C
Les C
15:15 15 Apr 21
Fantastic pool salt system,Excellent costumer service,very impressive,I’d definitely recommend them.Greetings form Naples,FLLes
Chum It Up Fishing Schneider
Chum It Up Fishing Schneider
18:58 14 Apr 21
I had an issue with my AquaCal and Rigo Perez came out on the service call. Very polite, punctual and informative. He told me what the problem was,... fixed the unit, and had me running in no time. Later that night, another issue occurred, so I call Rigo and he came back out. Turns out is was something unrelated, but appreciated him taking my call and following up with the service. I highly recommend this service if you have a pool heater.read more
Merav Daniel
Merav Daniel
15:03 07 Apr 21
I called for service, the next morning Rigo Perez was there, There were two problems which he detected almost immediatly and also advise me to add a... setting that was very usefull for me. He was very knowlegedable and quick and was kind and polite. My water heater was under warrenty so there was no charge. My experiance with Aqua cal and the technician was just perfect! It was first time I called and I definitly kept the number for in case I will need it in the future.read more
Bob Linsky
Bob Linsky
16:25 23 Mar 21
Tom Trabulsy showed up this morning for a heat pump repair and we are so lucky to have had him as our tech. Tom diagnosed the problems "old school"... and was able to repair and replace the bad components. He adjusted our pool valves, insured the pump was getting proper pressure, tested the unit and buttoned it up like new. There were some corroded cables and a bad switch - I know that other techs would have just told us to replace the unit. Tom took the time to figure it out and we are very satisfied. Highly recommend AquaCal and ask for Tom 🙂read more
Daniel Solomon
Daniel Solomon
12:07 19 Mar 21
Kristy Sporrer
Kristy Sporrer
13:27 15 Mar 21
Very impressed with the tech support of this company. We’ve had our heater for seven years with very few issues, but any time we have had a problem,... their tech support is AMAZING! They are patient and very, very helpful. Will definitely stick with this company!read more
Ed Lucas
Ed Lucas
18:36 11 Mar 21
My representative Doug Murphy was extremely helpful and I appreciated the way he talked me through the diagnosis and resolution of my problem. Thanks!
wendy munter
wendy munter
18:31 04 Mar 21
Technician was very knowledgable and professional.
Sarah Weissbard
Sarah Weissbard
17:30 04 Mar 21
I was extremely happy with the service I got today from aquacal, especially Rigo Perez who was so helpful in explaining the service call and why I... was having a problem. He was really terrific & competent.read more
Mariah Lodenquai
Mariah Lodenquai
03:24 04 Mar 21
My husband and I had a great experience with your technician Saad! Not only did he fix our pool heater same day so we can enjoy date night but he... also made us feel comfortable as he fixed our unit. Felt like we were talking to a neighbor and not a stranger!! Definitely don’t regret investing almost $4k!! He’s definitely a keeper!read more
michael blackburn
michael blackburn
22:08 01 Mar 21
Great service
Roys Palacios
Roys Palacios
20:53 14 Feb 21
My heat pump went out on me before Christmas and as any home owner I went into panic mode! My questions were how much it would cost for me to fix it... and how long before we could swim in warm temperature again. I called AqualCal and setup an appointment for them to assist me. My manufacturer service representative was Juan Montoya and he answered all my questions and told me my condenser needed to be replaced. He ordered the part and gave me realistic expectations of how long it would take. Best of all the warranty covered my condenser. I can say this was a nightmare that turned out to be a great experience because AqualCal and Juan exceeded my expectations. Thanks for your help and I will recommend anyone to you!read more
Tim Connor
Tim Connor
23:07 13 Feb 21
I want to commend Doug Murphy for his uncompromising service. Doug evaluated my pool heater issue had had it running in tip top shape in no time, and... it was all covered under my original warranty.read more
Oscar Posada
Oscar Posada
18:25 04 Jan 21
I like to say thank you aqua all for the job you did today Eddie is a technician that takes pride on the work he does he replaced a capacitor and a ... flow sensor checked everything And also explained everything he was doing as he was going along, it it’s a pleasure to know there still companies like yoursMoney week spentread more
Heather Broadhead
Heather Broadhead
17:57 30 Dec 20
David Brown (RagingAngel)
David Brown (RagingAngel)
19:55 29 Dec 20
Hi AquaCal, just had one of the best customer experiences of my life from Josh Fort, your Manufacturer's Lead Field Service Rep. Pleasant, coureous,... friendly, knowledgeable, and fast to fix our capacitor that had burnt out. We also ended up buying a extended warranty after our discussion with him as we truly see the value in such support and service. Thanks to Josh and the AquaCal people we called into to get support!read more
Ron Stevens
Ron Stevens
20:39 09 Dec 20
Service Team Member Thomas Trabulsy showed up today right on time as scheduled to repair a temperature sensor on my Aqua Cal heater. He was... professional and friendly. Thomas is an outstanding professional and a credit to the company. Thank you AquaCal. Ron in Boca Ratonread more
Wrighteous Renovations
Wrighteous Renovations
17:39 07 Dec 20
Doug Stapf
Doug Stapf
16:00 24 Nov 20
These people offer superior , fast service. Best in the industry. Dan Kelly has repaired my unit twice, very professional, knows the products well.... Thanks again, will remain a customer as long as my pool needs heat.read more
Tom Olin
Tom Olin
17:22 20 Nov 20
Shawn Williams was very professional and did an excellent job. Thanks!!
Greg Michaels
Greg Michaels
17:23 18 Nov 20
Our tech, Shawn, came within 24 hours and got our pool heater operational within 20 minutes - all under their outstanding warranty. We will opt for... the extended warranty at Shawn's sincere suggestion. He is professional, super nice and a credit to AqualCal. Highly recommend this company.read more
Tehila kidron
Tehila kidron
02:11 25 Oct 20
Top professional service! I had a problem, they called back immediately and showed up at my door the next morning! Very much recommended!
Dale Yamnik
Dale Yamnik
02:52 21 Oct 20
Hugo came out today and fixed our heat pump. The display had given up the ghost! He did a great job and was very friendly and knowledgeable. He... completed the work in just a few minutes and the parts were covered under warranty! Thanks Hugo!read more
Roger Martin
Roger Martin
12:40 18 Oct 20
Hugo Zureich was my service technician on this repair. He diagnosed the problem correctly and completed the service required. He scheduled a... courtesy call back in 30 days to re-check if there is any further issue regarding the problem. He is very professional, courteous, and knowledgeable. I recommend him to anyone regarding pool heater problem diagnostics and repair.read more
Charlie Trader
Charlie Trader
13:29 20 Sep 20
cant say enough about aquacal...the product is awesome, the service is equally as good...they are very professional and easy to work with...thank you... dan kelly for a job well done...you guys are awesome....read more
Karin Bartley
Karin Bartley
19:06 11 Sep 20
Can not say enough good things. The call center was friendly and informative. Hugo, our service tech, was very prompt, friendly, and very... professional. Within a short time he had figured out what was wrong with our heater, had it repaired and the unit up and running. Hugo did a great job.read more
Cynthia Silver
Cynthia Silver
19:39 22 Aug 20
We love the AquaCal pool heater, however, it appears to have been installed incorrectly. Therefore, we have been unable to run it because our... neighbor complains that the heater is too loud and causes vibrations in his house. The heater, which is electric, was installed on a concrete slab which may be the cause of the loud vibrations our neighbor is complaining about. If Aquacal has any suggestions on resolving this issue it would be most appreciated. Also, for anyone considering buying a pool heater, this is definitely something to consider particularly if you live very close to your neighbor.read more
Doug Drakulich
Doug Drakulich
20:42 10 Aug 20
Wayne and Gaspar were great assistance. Wayne gave me a brief tutorial on how to replace a warrantied display panel, and then sent it to me at no... cost. Took me 5 minutes and had my hot tub heating! Thanks for standing behind your product.read more
Hassan Bitar
Hassan Bitar
02:09 07 Aug 20
Prompt and excellent service by Scott Beacon
Joseph Yanarella
Joseph Yanarella
17:41 31 Jul 20
Just wanted to complement your company and the excellent services you provide. . My Heat Pump needed repair and your technician Doug Murphy came to... my home to assess what needed to be done. He took the time to explain in detail what was needed to make the repairs and he also upgraded several components to improve the performance of my Heat Pump. I appreciated that your company has dedicated service techs like Doug ,who are experts on how these systems operate and know how to repair them when needed. My original decision to purchase an AquaCal Heat Pump for my pool was based on the excellent reputation your company has for service. Just wanted you to hear from a satisfied customer . Joe Y. 7/31/2020read more
Jack Martin
Jack Martin
13:49 30 Jul 20
Hugo was on time did the work fast and got everything working. He made sure I knew who to operate the unit before he left. I will only use him in... the futureread more
Eric (Eric)
Eric (Eric)
02:54 30 Jul 20
Recently I had an issue where my aquacal pool heater broke. My unit is almost five years old.I contacted customer service about the problem I was... having. Scott in the office was very helpful and understanding. He was very informative and quickly put me at ease that my problem would be taken care of.I was then called by Peter in customer service who promptly scheduled a service call.Nathan Rowell was the service representstive who came to my house. He quickly diagnosed the problem and ordered the part. Nathan also discovered an item needing service that I was unaware of, and which may have caused serious damage to my unit if left unrepaired. He returned a few days later and installed the needed parts.Nathan also showed me some features on my unit that I was unaware of how to use, giving me even more use out of my unit.I am very pleased with aquacal service and the team members they have in place.Thanks.read more
Jim Parenti
Jim Parenti
15:39 29 Jul 20
Superior service ! John Greenfield came out to service our Aqua-cal unit, he explained everything he was doing and why. Professional, honest and fair... pricing, I couldn’t be happier. I would highly recommend this company. Well done and thank you !read more
Dr. Greg Mathison, Sr.
Dr. Greg Mathison, Sr.
17:30 22 Jul 20
I have had three Aqual Cal heat pumps. Work great. Maintenance service outstanding. They go out of their way to make certain unit working well.
David 24
David 24
19:15 01 Jul 20
Great customer service and response time. We called in a problem with our pool heater and the next day a tech was looking at it. Dan K. took the... time to explain about the heating process and while here he did some general service and preventive maintenance. Excellent customer support is hard to find nowadays but AquaCal has it.read more
Leonard Vecchiolla
Leonard Vecchiolla
23:53 24 Jun 20
Very pleased with the service Hogo Zureich provided
Karl shuck
Karl shuck
19:52 16 Jun 20
Had Hugo come out to replace the Display on our pool heater unit. He was very courteous and explained everything he did. He also explained the... warranty and everything. Very happy with Hugo and Aquacal.read more
Don Greenop
Don Greenop
19:42 12 Jun 20
Quick and efficient repair of a faulty part. Hugo was friendly and explained exactly what the issue was.
christina benamati
christina benamati
19:08 12 Jun 20
Have a Aquacal heat pump that had a electrical issue. Hugo Zureich took care of the issue quickly and professionally. Thanks Aquacal!
Jackie Mears
Jackie Mears
14:07 11 Jun 20
Had a problem with our pool heater so AquaCal was contacted to assess. The person on the phone detailed all the options, service call cost, etc. Josh... arrived promptly the next day. He assessed our problem, gave us very honest advice. One of the best service calls that I have ever had.read more
Karen Ortloff
Karen Ortloff
19:06 09 Jun 20
Hugo called before he came was here in the amount of time he said and went right to work and solved the problem. What a nice person he is and smart.... Great experience. Would highly recommend him and this company. Thank you for the quick support.read more
Oldsklrt1
Oldsklrt1
14:05 08 Jun 20
Contacted AqualCal since my heater is still under warranty, and they were the recommended service provider. Hugo arrived promptly, identified my... issue, and had me up and running in no time.read more
Dennis Junkins
Dennis Junkins
14:47 29 May 20
Called for service and they were there the next day. Needed a part and they came back the next morning. The service rep (Josh) was the nicest, most... knowledgeable technician I have had in Southwest Florida for any type repair.read more
Leigh Ann Burgess
Leigh Ann Burgess
17:26 21 May 20
I spoke with the office (Barry Brown) for service on my Aquatherm pool heater at 10am & the technician (Hugo) arrived at noon, WOW! Problem corrected... by 1pm and the price was 20% less than the competition. Thank you AquaCal!read more
Dave Hill
Dave Hill
00:49 21 May 20
Had a problem occur with my Heat Pump. The technician I reached on the phone, Wayne was very professional, thorough and talked me through what the... possible problems were and set me up for service. Within an hour I heard from Lead Field Service Rep, Josh Fort. Josh was at my residence within two hours of my initial call. Josh was personable, experienced and knowledgeable. Josh remedied my problem(s) explained what had occurred and want to extra effort to insure I was satisfied. No one likes to make a service call but I was impressed with the overall experience and highly recommend AquaCal and their exemplary employees.read more
Rhon Romain
Rhon Romain
16:32 14 May 20
Mr. Hugo Zureich you are the best, excellent,excellent,excellent. You can take my money anytime. Repairs to my pool heater done in a snap. Customer... service skills, superb. Wonderful experience, fast, friendly and informative. I was shopping around for a salt water conversion system and found the AutoPilot system. It had all the features I am interested in and after this experience my mind is made up,AutoPilot it is. Thank you so much for getting me and my family back in the pool.read more
C H
C H
13:12 13 May 20
AquaCal's Technician, Hugo, is very knowledgeable. After diagnosing my heat pump issue, he took the time to explan options to repair it. I have been... very satisfied with his expertise and customer service. If Hugo is available, I highly recommend to request him.read more
Alexis Cruz
Alexis Cruz
23:10 11 May 20
Our repair man was a saint. He really knew what he was doing.
James D'Aleo
James D'Aleo
09:01 23 Apr 20
Excellent service. Went through a telephone troubleshooting first to remotely isolate & fix the problem & certainly defray the cost of a field visit.... Unfortunately a service call was necessary & an appointment was set up for the next morning.The field service representative was outstanding and made certain that correct social distancing was practiced in these turbulent times. He, Josh Fort, quickly diagnosed & resolved the problem & offered suggestions to ensure that the issue will hopefully not return in the near future.read more
Adrian
Adrian
16:11 27 Mar 20
Very prompt service. Hugo the technician was very knowledgeable, knew what the problem was straight away, came prepared with a replacement part.... Completed the job in quick time, with minimum costread more
DANA EKARINTARAGUN
DANA EKARINTARAGUN
12:31 24 Mar 20
Suburb Customer Service from the initial phone call to the service visit. I am a believer in great customer service; It still exists and AquaCal... proves it. I called in a temperature issue for our pool's heat pump heater. Jen answered my call and was kind, professional and got me scheduled right away informing me that I was still under warranty. Yay! The following business day, Douglas showed up and got the problem corrected within minutes. He obviously knows his stuff. He told us about the extended warranty and we will definitely be considering it because we love our aquacal pool heater. I will certainly refer this company and their products in the future.read more
Ed Huey
Ed Huey
14:25 20 Mar 20
Service Tech. Hugo, called in advance to set appointment. Impressive service, explained our problem under warranty, resolved the issue and apologized... for the inconvenience. As a retired business owner, i was very impressed with the level of service and professionalism. Built to last, employee owned,read more
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