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4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

Chat

2. Get Answers

Our Customer Support Team will troubleshoot with you

Truck

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

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Heat Pump Service of All Makes & Models

" class="rev-slidebg tp-rs-img" data-bg="p:center top;" data-no-retina> Swimming Pool Heater Not Heating? Click for Solutions! AquaCal® Service Team Can Help! HeatPumps Group
Heat Pump Service of All Makes & Models

" class="rev-slidebg tp-rs-img" data-bg="p:center top;" data-no-retina> Pool Heat Pump Leaking? Learn More AquaCal® Service Team Can Help!
Heat Pump Service of All Makes & Models

" class="rev-slidebg tp-rs-img" data-bg="p:center top;" data-no-retina> Heat Pump Fan Not Running? Schedule Service On-site Service Needed!
Heat Pump Service of All Makes & Models

" class="rev-slidebg tp-rs-img" data-bg="p:center top;" data-no-retina> Display Not Working? Schedule Service On-site Service Needed!

MEET YOUR TEAM

CUSTOMER REVIEWS

Merav Daniel
Merav Daniel
15:03 07 Apr 21
I called for service, the next morning Rigo Perez was there, There were two problems which he detected almost immediatly and also advise me to add a... setting that was very usefull for me. He was very knowlegedable and quick and was kind and polite. My water heater was under warrenty so there was no charge. My experiance with Aqua cal and the technician was just perfect! It was first time I called and I definitly kept the number for in case I will need it in the future.read more
Bob Linsky
Bob Linsky
16:25 23 Mar 21
Tom Trabulsy showed up this morning for a heat pump repair and we are so lucky to have had him as our tech. Tom diagnosed the problems "old school"... and was able to repair and replace the bad components. He adjusted our pool valves, insured the pump was getting proper pressure, tested the unit and buttoned it up like new. There were some corroded cables and a bad switch - I know that other techs would have just told us to replace the unit. Tom took the time to figure it out and we are very satisfied. Highly recommend AquaCal and ask for Tom 🙂read more
Henry Brador
Henry Brador
09:52 20 Mar 21
Place is ok i guess delivering here should be extremely early in the am since place is tight to get in and out and so is the dock and it wouldn’t... work with cars coming in and out place is open 24 hrs no space to reset hrs no bathroomread more
Daniel Solomon
Daniel Solomon
12:07 19 Mar 21
Kristy Sporrer
Kristy Sporrer
13:27 15 Mar 21
Very impressed with the tech support of this company. We’ve had our heater for seven years with very few issues, but any time we have had a problem,... their tech support is AMAZING! They are patient and very, very helpful. Will definitely stick with this company!read more
Ed Lucas
Ed Lucas
18:36 11 Mar 21
My representative Doug Murphy was extremely helpful and I appreciated the way he talked me through the diagnosis and resolution of my problem. Thanks!
wendy munter
wendy munter
18:31 04 Mar 21
Technician was very knowledgable and professional.
Sarah Weissbard
Sarah Weissbard
17:30 04 Mar 21
I was extremely happy with the service I got today from aquacal, especially Rigo Perez who was so helpful in explaining the service call and why I... was having a problem. He was really terrific & competent.read more
Mariah Lodenquai
Mariah Lodenquai
03:24 04 Mar 21
My husband and I had a great experience with your technician Saad! Not only did he fix our pool heater same day so we can enjoy date night but he... also made us feel comfortable as he fixed our unit. Felt like we were talking to a neighbor and not a stranger!! Definitely don’t regret investing almost $4k!! He’s definitely a keeper!read more
michael blackburn
michael blackburn
22:08 01 Mar 21
Great service
Roys Palacios
Roys Palacios
20:53 14 Feb 21
My heat pump went out on me before Christmas and as any home owner I went into panic mode! My questions were how much it would cost for me to fix it... and how long before we could swim in warm temperature again. I called AqualCal and setup an appointment for them to assist me. My manufacturer service representative was Juan Montoya and he answered all my questions and told me my condenser needed to be replaced. He ordered the part and gave me realistic expectations of how long it would take. Best of all the warranty covered my condenser. I can say this was a nightmare that turned out to be a great experience because AqualCal and Juan exceeded my expectations. Thanks for your help and I will recommend anyone to you!read more
Tim Connor
Tim Connor
23:07 13 Feb 21
I want to commend Doug Murphy for his uncompromising service. Doug evaluated my pool heater issue had had it running in tip top shape in no time, and... it was all covered under my original warranty.read more
Oscar Posada
Oscar Posada
18:25 04 Jan 21
I like to say thank you aqua all for the job you did today Eddie is a technician that takes pride on the work he does he replaced a capacitor and a ... flow sensor checked everything And also explained everything he was doing as he was going along, it it’s a pleasure to know there still companies like yoursMoney week spentread more
Heather Broadhead
Heather Broadhead
17:57 30 Dec 20
David Brown
David Brown
19:55 29 Dec 20
Hi AquaCal, just had one of the best customer experiences of my life from Josh Fort, your Manufacturer's Lead Field Service Rep. Pleasant, coureous,... friendly, knowledgeable, and fast to fix our capacitor that had burnt out. We also ended up buying a extended warranty after our discussion with him as we truly see the value in such support and service. Thanks to Josh and the AquaCal people we called into to get support!read more
Ron Stevens
Ron Stevens
20:39 09 Dec 20
Service Team Member Thomas Trabulsy showed up today right on time as scheduled to repair a temperature sensor on my Aqua Cal heater. He was... professional and friendly. Thomas is an outstanding professional and a credit to the company. Thank you AquaCal. Ron in Boca Ratonread more
Wrighteous Renovations
Wrighteous Renovations
17:39 07 Dec 20
Doug Stapf
Doug Stapf
16:00 24 Nov 20
These people offer superior , fast service. Best in the industry. Dan Kelly has repaired my unit twice, very professional, knows the products well.... Thanks again, will remain a customer as long as my pool needs heat.read more
Tom Olin
Tom Olin
17:22 20 Nov 20
Shawn Williams was very professional and did an excellent job. Thanks!!
Greg Michaels
Greg Michaels
17:23 18 Nov 20
Our tech, Shawn, came within 24 hours and got our pool heater operational within 20 minutes - all under their outstanding warranty. We will opt for... the extended warranty at Shawn's sincere suggestion. He is professional, super nice and a credit to AqualCal. Highly recommend this company.read more
Tehila kidron
Tehila kidron
02:11 25 Oct 20
Top professional service! I had a problem, they called back immediately and showed up at my door the next morning! Very much recommended!
Dale Yamnik
Dale Yamnik
02:52 21 Oct 20
Hugo came out today and fixed our heat pump. The display had given up the ghost! He did a great job and was very friendly and knowledgeable. He... completed the work in just a few minutes and the parts were covered under warranty! Thanks Hugo!read more
Roger Martin
Roger Martin
12:40 18 Oct 20
Hugo Zureich was my service technician on this repair. He diagnosed the problem correctly and completed the service required. He scheduled a... courtesy call back in 30 days to re-check if there is any further issue regarding the problem. He is very professional, courteous, and knowledgeable. I recommend him to anyone regarding pool heater problem diagnostics and repair.read more
Charlie Trader
Charlie Trader
13:29 20 Sep 20
cant say enough about aquacal...the product is awesome, the service is equally as good...they are very professional and easy to work with...thank you... dan kelly for a job well done...you guys are awesome....read more
Karin Bartley
Karin Bartley
19:06 11 Sep 20
Can not say enough good things. The call center was friendly and informative. Hugo, our service tech, was very prompt, friendly, and very... professional. Within a short time he had figured out what was wrong with our heater, had it repaired and the unit up and running. Hugo did a great job.read more
Cynthia Silver
Cynthia Silver
19:39 22 Aug 20
We love the AquaCal pool heater, however, it appears to have been installed incorrectly. Therefore, we have been unable to run it because our... neighbor complains that the heater is too loud and causes vibrations in his house. The heater, which is electric, was installed on a concrete slab which may be the cause of the loud vibrations our neighbor is complaining about. If Aquacal has any suggestions on resolving this issue it would be most appreciated. Also, for anyone considering buying a pool heater, this is definitely something to consider particularly if you live very close to your neighbor.read more
Doug Drakulich
Doug Drakulich
20:42 10 Aug 20
Wayne and Gaspar were great assistance. Wayne gave me a brief tutorial on how to replace a warrantied display panel, and then sent it to me at no... cost. Took me 5 minutes and had my hot tub heating! Thanks for standing behind your product.read more
Hassan Bitar
Hassan Bitar
02:09 07 Aug 20
Prompt and excellent service by Scott Beacon
Joseph Yanarella
Joseph Yanarella
17:41 31 Jul 20
Just wanted to complement your company and the excellent services you provide. . My Heat Pump needed repair and your technician Doug Murphy came to... my home to assess what needed to be done. He took the time to explain in detail what was needed to make the repairs and he also upgraded several components to improve the performance of my Heat Pump. I appreciated that your company has dedicated service techs like Doug ,who are experts on how these systems operate and know how to repair them when needed. My original decision to purchase an AquaCal Heat Pump for my pool was based on the excellent reputation your company has for service. Just wanted you to hear from a satisfied customer . Joe Y. 7/31/2020read more
Jack Martin
Jack Martin
13:49 30 Jul 20
Hugo was on time did the work fast and got everything working. He made sure I knew who to operate the unit before he left. I will only use him in... the futureread more
Eric
Eric
02:54 30 Jul 20
Recently I had an issue where my aquacal pool heater broke. My unit is almost five years old.I contacted customer service about the problem I was... having. Scott in the office was very helpful and understanding. He was very informative and quickly put me at ease that my problem would be taken care of.I was then called by Peter in customer service who promptly scheduled a service call.Nathan Rowell was the service representstive who came to my house. He quickly diagnosed the problem and ordered the part. Nathan also discovered an item needing service that I was unaware of, and which may have caused serious damage to my unit if left unrepaired. He returned a few days later and installed the needed parts.Nathan also showed me some features on my unit that I was unaware of how to use, giving me even more use out of my unit.I am very pleased with aquacal service and the team members they have in place.Thanks.read more
Jim Parenti
Jim Parenti
15:39 29 Jul 20
Superior service ! John Greenfield came out to service our Aqua-cal unit, he explained everything he was doing and why. Professional, honest and fair... pricing, I couldn’t be happier. I would highly recommend this company. Well done and thank you !read more
Dr. Greg Mathison, Sr.
Dr. Greg Mathison, Sr.
17:30 22 Jul 20
I have had three Aqual Cal heat pumps. Work great. Maintenance service outstanding. They go out of their way to make certain unit working well.
David 24
David 24
19:15 01 Jul 20
Great customer service and response time. We called in a problem with our pool heater and the next day a tech was looking at it. Dan K. took the... time to explain about the heating process and while here he did some general service and preventive maintenance. Excellent customer support is hard to find nowadays but AquaCal has it.read more
Leonard Vecchiolla
Leonard Vecchiolla
23:53 24 Jun 20
Very pleased with the service Hogo Zureich provided
Karl shuck
Karl shuck
19:52 16 Jun 20
Had Hugo come out to replace the Display on our pool heater unit. He was very courteous and explained everything he did. He also explained the... warranty and everything. Very happy with Hugo and Aquacal.read more
Don Greenop
Don Greenop
19:42 12 Jun 20
Quick and efficient repair of a faulty part. Hugo was friendly and explained exactly what the issue was.
christina benamati
christina benamati
19:08 12 Jun 20
Have a Aquacal heat pump that had a electrical issue. Hugo Zureich took care of the issue quickly and professionally. Thanks Aquacal!
Jackie Mears
Jackie Mears
14:07 11 Jun 20
Had a problem with our pool heater so AquaCal was contacted to assess. The person on the phone detailed all the options, service call cost, etc. Josh... arrived promptly the next day. He assessed our problem, gave us very honest advice. One of the best service calls that I have ever had.read more
Karen Ortloff
Karen Ortloff
19:06 09 Jun 20
Hugo called before he came was here in the amount of time he said and went right to work and solved the problem. What a nice person he is and smart.... Great experience. Would highly recommend him and this company. Thank you for the quick support.read more
Oldsklrt1
Oldsklrt1
14:05 08 Jun 20
Contacted AqualCal since my heater is still under warranty, and they were the recommended service provider. Hugo arrived promptly, identified my... issue, and had me up and running in no time.read more
Dennis Junkins
Dennis Junkins
14:47 29 May 20
Called for service and they were there the next day. Needed a part and they came back the next morning. The service rep (Josh) was the nicest, most... knowledgeable technician I have had in Southwest Florida for any type repair.read more
Leigh Ann Burgess
Leigh Ann Burgess
17:26 21 May 20
I spoke with the office (Barry Brown) for service on my Aquatherm pool heater at 10am & the technician (Hugo) arrived at noon, WOW! Problem corrected... by 1pm and the price was 20% less than the competition. Thank you AquaCal!read more
Dave Hill
Dave Hill
00:49 21 May 20
Had a problem occur with my Heat Pump. The technician I reached on the phone, Wayne was very professional, thorough and talked me through what the... possible problems were and set me up for service. Within an hour I heard from Lead Field Service Rep, Josh Fort. Josh was at my residence within two hours of my initial call. Josh was personable, experienced and knowledgeable. Josh remedied my problem(s) explained what had occurred and want to extra effort to insure I was satisfied. No one likes to make a service call but I was impressed with the overall experience and highly recommend AquaCal and their exemplary employees.read more
Rhon Romain
Rhon Romain
16:32 14 May 20
Mr. Hugo Zureich you are the best, excellent,excellent,excellent. You can take my money anytime. Repairs to my pool heater done in a snap. Customer... service skills, superb. Wonderful experience, fast, friendly and informative. I was shopping around for a salt water conversion system and found the AutoPilot system. It had all the features I am interested in and after this experience my mind is made up,AutoPilot it is. Thank you so much for getting me and my family back in the pool.read more
C H
C H
13:12 13 May 20
AquaCal's Technician, Hugo, is very knowledgeable. After diagnosing my heat pump issue, he took the time to explan options to repair it. I have been... very satisfied with his expertise and customer service. If Hugo is available, I highly recommend to request him.read more
alexis cruz
alexis cruz
23:10 11 May 20
Our repair man was a saint. He really knew what he was doing.
James D'Aleo
James D'Aleo
09:01 23 Apr 20
Excellent service. Went through a telephone troubleshooting first to remotely isolate & fix the problem & certainly defray the cost of a field visit.... Unfortunately a service call was necessary & an appointment was set up for the next morning.The field service representative was outstanding and made certain that correct social distancing was practiced in these turbulent times. He, Josh Fort, quickly diagnosed & resolved the problem & offered suggestions to ensure that the issue will hopefully not return in the near future.read more
Adrian
Adrian
16:11 27 Mar 20
Very prompt service. Hugo the technician was very knowledgeable, knew what the problem was straight away, came prepared with a replacement part.... Completed the job in quick time, with minimum costread more
DANA EKARINTARAGUN
DANA EKARINTARAGUN
12:31 24 Mar 20
Suburb Customer Service from the initial phone call to the service visit. I am a believer in great customer service; It still exists and AquaCal... proves it. I called in a temperature issue for our pool's heat pump heater. Jen answered my call and was kind, professional and got me scheduled right away informing me that I was still under warranty. Yay! The following business day, Douglas showed up and got the problem corrected within minutes. He obviously knows his stuff. He told us about the extended warranty and we will definitely be considering it because we love our aquacal pool heater. I will certainly refer this company and their products in the future.read more
Ed Huey
Ed Huey
14:25 20 Mar 20
Service Tech. Hugo, called in advance to set appointment. Impressive service, explained our problem under warranty, resolved the issue and apologized... for the inconvenience. As a retired business owner, i was very impressed with the level of service and professionalism. Built to last, employee owned,read more
Mike Jackson
Mike Jackson
18:20 18 Mar 20
Prompt and excellent service!
donna rokos
donna rokos
13:55 16 Mar 20
We are pleased with the prompt time from the call to our service...Hugo is very pleasant, efficient and he arrived when he said he would...we would... definitely recommend your company to our friends and family...read more
Frank DePasquale
Frank DePasquale
19:16 13 Mar 20
The service tech called before coming and gave me an eta. Once he arrived he introduce himself and went straight to work. He found the issue... immediately. He had the part and had me up and running in no time. I was very impressed with Jean-Paul's professionalism and knowledge of the product. He is a very good representative for his company. I would recommend AquaCal to all my friends.read more
Dennis Gelsomino
Dennis Gelsomino
14:09 10 Mar 20
Impeccable service! Doug came out less than 2 days after I called, found the problem right away, repaired my unit and serviced it at reasonable fees... in about one hour, parts warranteed. This is a great company who stands behind their product.read more
Particia Miers
Particia Miers
16:14 05 Mar 20
Mr. Hugo from Aquacal came out this morning for an issue I was having with a sensor on our Sunblaster Heater. Hugo was great, he listened to me... explain what the issue was and how the heater had been acting then ran some tests and replaced the sensor.I have only great things to say about Aquacal. Their employees are professional & personable. I very much appreciate this company - AQUACALread more
Christina Cole
Christina Cole
00:35 04 Mar 20
Stephen Squibbs
Stephen Squibbs
21:08 28 Feb 20
Hugo was great! Very knowledgeable and very friendly! You can tell he takes pride in his work and would rather take his time and fix the problem... correctly so that there aren't any issues in the future. Thank you Hugo!read more
Robert Pearson
Robert Pearson
21:30 21 Feb 20
I requested AquaCal come out to listen to the noise my pool heater was making. When Hugo came out he took the lead and brought out a new pressure... switch with him to see if this new part would lower the noise that was causing problems with my neighbors to complain. Hugo Z provided me with great information and provided me with options if this new part did not work. I will give the new part a week or longer as we now have cold weather then I will see what the neighbors have to say. Thanks again Hugo Z for the outstanding customer service. I will for sure call if I have any problems with my new pool!!read more
John Rochford
John Rochford
16:53 11 Feb 20
Im a disabled in line of duty Florida Deputy. I depend on the pool and spa to be warm for my aqua therapy. I have sever issues walking and keeping... mobile. Sunday night of Super Bowl 2020. Our Aqua-cal heat pump suffered a major breakdown . We were covered by parts warranty but not for labor. Scott was whom I spoke with in service at Aqua-Xal. I explained the importance of having the heater for our therapy and that my wife whom has an autoimmune diease. We both depend on the spa/pool to be extra warm. Immediately Scott took charge, kept in contact and by Wednesday mid day Repairs had been completed and covered in full by warranty. Quick Service. Best follow up and take the stress off. We can’t say enough 100% positive things about Scott’s performance, follow up and quick to charge!!Thanks Scott Awesome Job 👍Cape Coral FL 33914 John and Kathy Rread more
Julie Smith
Julie Smith
16:18 03 Feb 20
Josh Fort with AquaCal just finished a repair and service call on our pool heater. He was so personable and professional! This company is polished... from the initial phone contact to the awesome technician. They’ve earned my business as my service provider. A good company is made great only by the people who work for them. Josh makes AquaCal a great company.read more
Lisa Brown
Lisa Brown
18:07 30 Jan 20
Great Service by Hugo. Very pleasant and solved all of the issues with our AquaCal Pool Heater. Will recommend this company to everyone! Thanks... for the great job Hugo!read more
Frederick Raymond
Frederick Raymond
16:10 28 Jan 20
The service technician Hugo was thorough and diagnosed the problem almost immediately. He was courteous and was technically astute - he took the... time to explain the issues and overall operation of the heaters with me. I want to extend my thanks to him and AquaCal for a timely response and repair.read more
McKenna Helm
McKenna Helm
22:20 27 Jan 20
Shawn was great, kind and professional, and fixed our pool heater in no time! Wished they could have made their service call sooner but they were... backed up from the holidays, so really out of their control. All in all they still deserve 5 stars. Oh and my initial call in to set up appointment was smooth and easy with great customer service.read more
Kimberly Kuhhirte
Kimberly Kuhhirte
16:40 22 Jan 20
Fast friendly serviceExpert knowledgeHelp you every stepCall before wasting money on repair companies
Louis Cavallaro
Louis Cavallaro
23:20 08 Jan 20
I don’t normally leave reviews, but couldn’t happier with the prompt and professional service my wife and received fromJosh and another gentleman... today regarding our heater. Highly recommend.read more
Katharine Griswold
Katharine Griswold
21:56 08 Jan 20
Apparently, rats had eaten through a wire which caused the unit to not function. The AquaCal tech found the problem rightaway, replaced the damaged... Dispaly and repaired the wire. Very quick and efficient.read more
Tom Savage
Tom Savage
17:01 30 Dec 19
While it sucks that our new AquaCal pool heater needed work, dealing with AquaCal/AutoPilot for the service/repair was easy and pleasant. The service... rep, Hugo, was very courteous, knowledgeable, and fast. Not only was he early to the appointment time, he quickly diagnosed the problem and replaced the faulty part with stock from his truck. In less than 48 hours after our phone call we had warm water again!Update 12/19: Heater started popping the breaker so I went online to request service. Customer service called the next day and a service appointment was scheduled for the following work day. Service Rep Tom Little called and arrived early, quickly diagnosed the system, and we were soon happily swimming in a warm pool again! VERY pleased with Aquacal and their service reps!read more
Kent Meyer
Kent Meyer
20:46 17 Dec 19
Customer service on the telephone was excellent and our service technician, Hugo, did a great job! He was very pleasant and explained what he was... doing. Hugo also gave me a few suggestions to keep everything running smoothly.read more
Sandy M
Sandy M
13:27 17 Dec 19
Called AquaCal on a Friday regarding a issue I was having with my heater. After giving them my error code he told me that they needed to send a tech... out to replace the water temperature sensor. Monday morning the tech came and replaced the part. So happy I chose AquaCal!read more
Ronald Krzos
Ronald Krzos
19:24 13 Dec 19
wow! I must say, Having to contact your service dept. I was treated very well and I felt very comfortable with talking to service agent . The... technician (John Greenfield) was very friendly and informative. He was veryprofessional and located the problem within seconds. 🙂 Great Company towork with. I would recommend this company. Ron K.read more
Milagros Morales
Milagros Morales
23:31 04 Dec 19
I had problems with the heater right before Thanksgiving. When the store contacted them, they called me immediately, arranged for someone to come the... following day. Their service technician, Fabian Suarez, was most helpful. He called, came early the day before Thanksgiving, and while fixing the unit pointed out an electrical problem I was not aware of. I cannot thank him enough. AquaCal service is great.read more
jan bergemann
jan bergemann
23:22 03 Dec 19
Hugo did an excellent job getting my heater going again. Thank you!Great service!
Sheila Worrall
Sheila Worrall
20:22 19 Nov 19
Our heater being just over a year old, had a small issue with the sensor. I called on a Monday morning, and they had it repaired, under warranty by... Tuesday mid-day. That is great customer service in my book! Highly recommend AquaCal Tropical Heaters and their St Petes office. Thank you Hugo!!read more
Gary Abernathy
Gary Abernathy
22:31 12 Nov 19
Pete B
Pete B
00:05 08 Nov 19
Had issue with my heat pump not working, I would give 5 stars but 3 day wait. Eh!However the team member technician mr. DANIEL CUBILETE was spot on... in respect to politeness, knowledge and answering my questions and concerns.He came to my home asked me a few question about what I heard, then proceeded to check what might have been issues. I guess from this description he was able to find failed part fast. Not a lot of troubleshooting. This tech is an asset to AQUACAL AUTOPILOT.Thanks to him and your service team job well done.read more
Wilson Soto-Adames
Wilson Soto-Adames
18:00 04 Nov 19
My SunBLAZER pool heater needed a new H2O temperature sensor and I called AquaCal/AutoPilot. They were very polite on the phone and immediately... placed a service call. In less than one hour, the technician, Hugo, was at my house and replaced the sensor in minutes. This was the quickest and most professional service call I have ever had. You guys are the best! - THANK YOU AquaCal/AutoPilot.read more
Eunice Lydon
Eunice Lydon
17:59 04 Nov 19
George Lynch
George Lynch
20:17 14 Oct 19
Update - The Service manager called me and offer to provide a free check up of my system. A $125 value. I still feel you need to understand that... what they do will be flat rate pricing.Pinch-A-Penny in Lakewood Ranch where I bought my Pentair heat pump in 2016 (3 years ago) told me that they don't service the unit. They said they would contact AquaCal and AquaCal would contact me to schedule a service call. It took about a week and half for AquaCal to call and schedule the appointment. I didn't have to wait very long to get an appointment. AquaCal pointed out that the service call would be $125 to come and diagnose the problem. Any repairs would be extra. The technician Chris arrived during the time window that was given. He diagnosed the problem to be a pressure switch.This is were things went from 5 stars to 2 stars. He told me that they use flat rate pricing (never explained to me during scheduling) and that the price was an additional $193.00. Now this is for two parts which retail for about a total of $35 and the 15 minutes that it took for him to install the new pressure switch.I personally understand the $125 service fee. However, I think the $193 fix is outrageous. Bottom line be more inquisitive in the pricing policies before scheduling a service call.read more
Myra McAdams
Myra McAdams
15:27 14 Oct 19
Just a small thank you to Paul Rose for heat service on our AquaCal pool heater. After a small repair Paul spent time going over our unit and... telling us about the extended warranty that will cover full protection up to 7 years. Thanks you Paul!Scott and Lynnread more
Markus Heinen
Markus Heinen
19:18 11 Oct 19
Asked for service, they came faster than expected, they fixed everything and made family smile. A phenomenal experience. thx Hugo for your great work.
Alyce Veccia
Alyce Veccia
20:57 07 Oct 19
Charles Churchman
Charles Churchman
15:38 05 Oct 19
AquaCal's service rep "Chris" came out on 10/1/19 to investigate a leaky heat pump I had reported, determined it was my 10-yr old condenser which has... a lifetime warranty. So, Chris ordered a new condenser. On 10/3/19, AquaCal's service rep "Don" came out with a new condenser - because my old leaky condenser model is no longer used, a newer condenser model was installed, requiring a lengthier "conversion" effort covering 3 hrs overall labor .. big job, great effort by Don, all by himself .. and all parts and labor work were covered under the condenser lifetime warranty. Don left the scene with a brand new condenser installed, pool and heater running fine, and no leaks. Well done!read more
Ken Cook
Ken Cook
13:33 02 Oct 19
Best Customer service ever
Debra Jacobs
Debra Jacobs
16:41 25 Sep 19
Was so pleasantly surprised by the great service we received from AquaCal. The pool heater we bought last year wasn't heating. I anticipated a... hassle to get warranty service. However, we got a same day call back to set up and a next day repair visit! Then the technician was wonderful. Prompt, pleasant and competent. Love a company who stands behind their products! Thank you AquaCal and Jimmy. This is how business should be done!read more
Dan Dietz
Dan Dietz
21:50 22 Sep 19
The sun had faded my 5 year old control panel so I had it replaced and service conducted. Juan did a great job. On time, explained the process,... thorough and knowledgeable. Not one negative on this visit. Thanks to Juan and the St Pete office.read more
Ann Linthicum
Ann Linthicum
21:20 19 Sep 19
We use our pool all year since adding our AquaCal heater! Their service has been great! Highly recommend Tony Ros, service rep!
Ryan Wilson
Ryan Wilson
21:43 18 Sep 19
Unexpectedly fast turnaround on my service call. Hugo was out the next day, less than 24 hours after I called. He was knowledgeable and went out of... his way to answer my questions. The problem was identified and resolved quickly, and the cost was reasonable. I have no complaints at all and will not hesitate to call again if I ever need service. My AquaCal TropiCal heat pump is over 15 year old, is still going strong, and this was the first time I needed to service it. I would not hesitate to consider another one down the line.read more
Dave Jones
Dave Jones
22:19 10 Sep 19
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.read more
Jason Cameron
Jason Cameron
18:23 10 Sep 19
Tremendous service all the way through!
Paul Ludwig
Paul Ludwig
17:44 10 Sep 19
I telephoned Aquacal Service today, speaking with a Jason, who scheduled my appointment professionally. Hugo Zureich the local Aquacal service tech... rep. responded to the scheduled call today, providing very timely, courteous, cost effective, and professional service for my heater. I greatly appreciated his thorough help in replacing a burnt wire and checking over my heater. We use our pool daily and depend on Aquacal to heat it properly. I highly recommend both Aquacal heaters, and Hugo Zureich to anyone in the Orlando area who needs their pool heater serviced. You can depend on both.read more
Scott H
Scott H
19:22 24 Aug 19
Prompt service and very professional. They always do a good job of explaining what is wrong before they fix it.
Doug Ross
Doug Ross
16:05 24 Aug 19
I have owned an Aquacal heatpump for several years and the service has always been prompt, professional and above my expectations.
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MEET YOUR TEAM

CUSTOMER REVIEWS

Merav Daniel
Merav Daniel
15:03 07 Apr 21
I called for service, the next morning Rigo Perez was there, There were two problems which he detected almost immediatly and also advise me to add a... setting that was very usefull for me. He was very knowlegedable and quick and was kind and polite. My water heater was under warrenty so there was no charge. My experiance with Aqua cal and the technician was just perfect! It was first time I called and I definitly kept the number for in case I will need it in the future.read more
Bob Linsky
Bob Linsky
16:25 23 Mar 21
Tom Trabulsy showed up this morning for a heat pump repair and we are so lucky to have had him as our tech. Tom diagnosed the problems "old school"... and was able to repair and replace the bad components. He adjusted our pool valves, insured the pump was getting proper pressure, tested the unit and buttoned it up like new. There were some corroded cables and a bad switch - I know that other techs would have just told us to replace the unit. Tom took the time to figure it out and we are very satisfied. Highly recommend AquaCal and ask for Tom 🙂read more
Henry Brador
Henry Brador
09:52 20 Mar 21
Place is ok i guess delivering here should be extremely early in the am since place is tight to get in and out and so is the dock and it wouldn’t... work with cars coming in and out place is open 24 hrs no space to reset hrs no bathroomread more
Daniel Solomon
Daniel Solomon
12:07 19 Mar 21
Kristy Sporrer
Kristy Sporrer
13:27 15 Mar 21
Very impressed with the tech support of this company. We’ve had our heater for seven years with very few issues, but any time we have had a problem,... their tech support is AMAZING! They are patient and very, very helpful. Will definitely stick with this company!read more
Ed Lucas
Ed Lucas
18:36 11 Mar 21
My representative Doug Murphy was extremely helpful and I appreciated the way he talked me through the diagnosis and resolution of my problem. Thanks!
wendy munter
wendy munter
18:31 04 Mar 21
Technician was very knowledgable and professional.
Sarah Weissbard
Sarah Weissbard
17:30 04 Mar 21
I was extremely happy with the service I got today from aquacal, especially Rigo Perez who was so helpful in explaining the service call and why I... was having a problem. He was really terrific & competent.read more
Mariah Lodenquai
Mariah Lodenquai
03:24 04 Mar 21
My husband and I had a great experience with your technician Saad! Not only did he fix our pool heater same day so we can enjoy date night but he... also made us feel comfortable as he fixed our unit. Felt like we were talking to a neighbor and not a stranger!! Definitely don’t regret investing almost $4k!! He’s definitely a keeper!read more
michael blackburn
michael blackburn
22:08 01 Mar 21
Great service
Roys Palacios
Roys Palacios
20:53 14 Feb 21
My heat pump went out on me before Christmas and as any home owner I went into panic mode! My questions were how much it would cost for me to fix it... and how long before we could swim in warm temperature again. I called AqualCal and setup an appointment for them to assist me. My manufacturer service representative was Juan Montoya and he answered all my questions and told me my condenser needed to be replaced. He ordered the part and gave me realistic expectations of how long it would take. Best of all the warranty covered my condenser. I can say this was a nightmare that turned out to be a great experience because AqualCal and Juan exceeded my expectations. Thanks for your help and I will recommend anyone to you!read more
Tim Connor
Tim Connor
23:07 13 Feb 21
I want to commend Doug Murphy for his uncompromising service. Doug evaluated my pool heater issue had had it running in tip top shape in no time, and... it was all covered under my original warranty.read more
Oscar Posada
Oscar Posada
18:25 04 Jan 21
I like to say thank you aqua all for the job you did today Eddie is a technician that takes pride on the work he does he replaced a capacitor and a ... flow sensor checked everything And also explained everything he was doing as he was going along, it it’s a pleasure to know there still companies like yoursMoney week spentread more
Heather Broadhead
Heather Broadhead
17:57 30 Dec 20
David Brown
David Brown
19:55 29 Dec 20
Hi AquaCal, just had one of the best customer experiences of my life from Josh Fort, your Manufacturer's Lead Field Service Rep. Pleasant, coureous,... friendly, knowledgeable, and fast to fix our capacitor that had burnt out. We also ended up buying a extended warranty after our discussion with him as we truly see the value in such support and service. Thanks to Josh and the AquaCal people we called into to get support!read more
Ron Stevens
Ron Stevens
20:39 09 Dec 20
Service Team Member Thomas Trabulsy showed up today right on time as scheduled to repair a temperature sensor on my Aqua Cal heater. He was... professional and friendly. Thomas is an outstanding professional and a credit to the company. Thank you AquaCal. Ron in Boca Ratonread more
Wrighteous Renovations
Wrighteous Renovations
17:39 07 Dec 20
Doug Stapf
Doug Stapf
16:00 24 Nov 20
These people offer superior , fast service. Best in the industry. Dan Kelly has repaired my unit twice, very professional, knows the products well.... Thanks again, will remain a customer as long as my pool needs heat.read more
Tom Olin
Tom Olin
17:22 20 Nov 20
Shawn Williams was very professional and did an excellent job. Thanks!!
Greg Michaels
Greg Michaels
17:23 18 Nov 20
Our tech, Shawn, came within 24 hours and got our pool heater operational within 20 minutes - all under their outstanding warranty. We will opt for... the extended warranty at Shawn's sincere suggestion. He is professional, super nice and a credit to AqualCal. Highly recommend this company.read more
Tehila kidron
Tehila kidron
02:11 25 Oct 20
Top professional service! I had a problem, they called back immediately and showed up at my door the next morning! Very much recommended!
Dale Yamnik
Dale Yamnik
02:52 21 Oct 20
Hugo came out today and fixed our heat pump. The display had given up the ghost! He did a great job and was very friendly and knowledgeable. He... completed the work in just a few minutes and the parts were covered under warranty! Thanks Hugo!read more
Roger Martin
Roger Martin
12:40 18 Oct 20
Hugo Zureich was my service technician on this repair. He diagnosed the problem correctly and completed the service required. He scheduled a... courtesy call back in 30 days to re-check if there is any further issue regarding the problem. He is very professional, courteous, and knowledgeable. I recommend him to anyone regarding pool heater problem diagnostics and repair.read more
Charlie Trader
Charlie Trader
13:29 20 Sep 20
cant say enough about aquacal...the product is awesome, the service is equally as good...they are very professional and easy to work with...thank you... dan kelly for a job well done...you guys are awesome....read more
Karin Bartley
Karin Bartley
19:06 11 Sep 20
Can not say enough good things. The call center was friendly and informative. Hugo, our service tech, was very prompt, friendly, and very... professional. Within a short time he had figured out what was wrong with our heater, had it repaired and the unit up and running. Hugo did a great job.read more
Cynthia Silver
Cynthia Silver
19:39 22 Aug 20
We love the AquaCal pool heater, however, it appears to have been installed incorrectly. Therefore, we have been unable to run it because our... neighbor complains that the heater is too loud and causes vibrations in his house. The heater, which is electric, was installed on a concrete slab which may be the cause of the loud vibrations our neighbor is complaining about. If Aquacal has any suggestions on resolving this issue it would be most appreciated. Also, for anyone considering buying a pool heater, this is definitely something to consider particularly if you live very close to your neighbor.read more
Doug Drakulich
Doug Drakulich
20:42 10 Aug 20
Wayne and Gaspar were great assistance. Wayne gave me a brief tutorial on how to replace a warrantied display panel, and then sent it to me at no... cost. Took me 5 minutes and had my hot tub heating! Thanks for standing behind your product.read more
Hassan Bitar
Hassan Bitar
02:09 07 Aug 20
Prompt and excellent service by Scott Beacon
Joseph Yanarella
Joseph Yanarella
17:41 31 Jul 20
Just wanted to complement your company and the excellent services you provide. . My Heat Pump needed repair and your technician Doug Murphy came to... my home to assess what needed to be done. He took the time to explain in detail what was needed to make the repairs and he also upgraded several components to improve the performance of my Heat Pump. I appreciated that your company has dedicated service techs like Doug ,who are experts on how these systems operate and know how to repair them when needed. My original decision to purchase an AquaCal Heat Pump for my pool was based on the excellent reputation your company has for service. Just wanted you to hear from a satisfied customer . Joe Y. 7/31/2020read more
Jack Martin
Jack Martin
13:49 30 Jul 20
Hugo was on time did the work fast and got everything working. He made sure I knew who to operate the unit before he left. I will only use him in... the futureread more
Eric
Eric
02:54 30 Jul 20
Recently I had an issue where my aquacal pool heater broke. My unit is almost five years old.I contacted customer service about the problem I was... having. Scott in the office was very helpful and understanding. He was very informative and quickly put me at ease that my problem would be taken care of.I was then called by Peter in customer service who promptly scheduled a service call.Nathan Rowell was the service representstive who came to my house. He quickly diagnosed the problem and ordered the part. Nathan also discovered an item needing service that I was unaware of, and which may have caused serious damage to my unit if left unrepaired. He returned a few days later and installed the needed parts.Nathan also showed me some features on my unit that I was unaware of how to use, giving me even more use out of my unit.I am very pleased with aquacal service and the team members they have in place.Thanks.read more
Jim Parenti
Jim Parenti
15:39 29 Jul 20
Superior service ! John Greenfield came out to service our Aqua-cal unit, he explained everything he was doing and why. Professional, honest and fair... pricing, I couldn’t be happier. I would highly recommend this company. Well done and thank you !read more
Dr. Greg Mathison, Sr.
Dr. Greg Mathison, Sr.
17:30 22 Jul 20
I have had three Aqual Cal heat pumps. Work great. Maintenance service outstanding. They go out of their way to make certain unit working well.
David 24
David 24
19:15 01 Jul 20
Great customer service and response time. We called in a problem with our pool heater and the next day a tech was looking at it. Dan K. took the... time to explain about the heating process and while here he did some general service and preventive maintenance. Excellent customer support is hard to find nowadays but AquaCal has it.read more
Leonard Vecchiolla
Leonard Vecchiolla
23:53 24 Jun 20
Very pleased with the service Hogo Zureich provided
Karl shuck
Karl shuck
19:52 16 Jun 20
Had Hugo come out to replace the Display on our pool heater unit. He was very courteous and explained everything he did. He also explained the... warranty and everything. Very happy with Hugo and Aquacal.read more
Don Greenop
Don Greenop
19:42 12 Jun 20
Quick and efficient repair of a faulty part. Hugo was friendly and explained exactly what the issue was.
christina benamati
christina benamati
19:08 12 Jun 20
Have a Aquacal heat pump that had a electrical issue. Hugo Zureich took care of the issue quickly and professionally. Thanks Aquacal!
Jackie Mears
Jackie Mears
14:07 11 Jun 20
Had a problem with our pool heater so AquaCal was contacted to assess. The person on the phone detailed all the options, service call cost, etc. Josh... arrived promptly the next day. He assessed our problem, gave us very honest advice. One of the best service calls that I have ever had.read more
Karen Ortloff
Karen Ortloff
19:06 09 Jun 20
Hugo called before he came was here in the amount of time he said and went right to work and solved the problem. What a nice person he is and smart.... Great experience. Would highly recommend him and this company. Thank you for the quick support.read more
Oldsklrt1
Oldsklrt1
14:05 08 Jun 20
Contacted AqualCal since my heater is still under warranty, and they were the recommended service provider. Hugo arrived promptly, identified my... issue, and had me up and running in no time.read more
Dennis Junkins
Dennis Junkins
14:47 29 May 20
Called for service and they were there the next day. Needed a part and they came back the next morning. The service rep (Josh) was the nicest, most... knowledgeable technician I have had in Southwest Florida for any type repair.read more
Leigh Ann Burgess
Leigh Ann Burgess
17:26 21 May 20
I spoke with the office (Barry Brown) for service on my Aquatherm pool heater at 10am & the technician (Hugo) arrived at noon, WOW! Problem corrected... by 1pm and the price was 20% less than the competition. Thank you AquaCal!read more
Dave Hill
Dave Hill
00:49 21 May 20
Had a problem occur with my Heat Pump. The technician I reached on the phone, Wayne was very professional, thorough and talked me through what the... possible problems were and set me up for service. Within an hour I heard from Lead Field Service Rep, Josh Fort. Josh was at my residence within two hours of my initial call. Josh was personable, experienced and knowledgeable. Josh remedied my problem(s) explained what had occurred and want to extra effort to insure I was satisfied. No one likes to make a service call but I was impressed with the overall experience and highly recommend AquaCal and their exemplary employees.read more
Rhon Romain
Rhon Romain
16:32 14 May 20
Mr. Hugo Zureich you are the best, excellent,excellent,excellent. You can take my money anytime. Repairs to my pool heater done in a snap. Customer... service skills, superb. Wonderful experience, fast, friendly and informative. I was shopping around for a salt water conversion system and found the AutoPilot system. It had all the features I am interested in and after this experience my mind is made up,AutoPilot it is. Thank you so much for getting me and my family back in the pool.read more
C H
C H
13:12 13 May 20
AquaCal's Technician, Hugo, is very knowledgeable. After diagnosing my heat pump issue, he took the time to explan options to repair it. I have been... very satisfied with his expertise and customer service. If Hugo is available, I highly recommend to request him.read more
alexis cruz
alexis cruz
23:10 11 May 20
Our repair man was a saint. He really knew what he was doing.
James D'Aleo
James D'Aleo
09:01 23 Apr 20
Excellent service. Went through a telephone troubleshooting first to remotely isolate & fix the problem & certainly defray the cost of a field visit.... Unfortunately a service call was necessary & an appointment was set up for the next morning.The field service representative was outstanding and made certain that correct social distancing was practiced in these turbulent times. He, Josh Fort, quickly diagnosed & resolved the problem & offered suggestions to ensure that the issue will hopefully not return in the near future.read more
Adrian
Adrian
16:11 27 Mar 20
Very prompt service. Hugo the technician was very knowledgeable, knew what the problem was straight away, came prepared with a replacement part.... Completed the job in quick time, with minimum costread more
DANA EKARINTARAGUN
DANA EKARINTARAGUN
12:31 24 Mar 20
Suburb Customer Service from the initial phone call to the service visit. I am a believer in great customer service; It still exists and AquaCal... proves it. I called in a temperature issue for our pool's heat pump heater. Jen answered my call and was kind, professional and got me scheduled right away informing me that I was still under warranty. Yay! The following business day, Douglas showed up and got the problem corrected within minutes. He obviously knows his stuff. He told us about the extended warranty and we will definitely be considering it because we love our aquacal pool heater. I will certainly refer this company and their products in the future.read more
Ed Huey
Ed Huey
14:25 20 Mar 20
Service Tech. Hugo, called in advance to set appointment. Impressive service, explained our problem under warranty, resolved the issue and apologized... for the inconvenience. As a retired business owner, i was very impressed with the level of service and professionalism. Built to last, employee owned,read more
Mike Jackson
Mike Jackson
18:20 18 Mar 20
Prompt and excellent service!
donna rokos
donna rokos
13:55 16 Mar 20
We are pleased with the prompt time from the call to our service...Hugo is very pleasant, efficient and he arrived when he said he would...we would... definitely recommend your company to our friends and family...read more
Frank DePasquale
Frank DePasquale
19:16 13 Mar 20
The service tech called before coming and gave me an eta. Once he arrived he introduce himself and went straight to work. He found the issue... immediately. He had the part and had me up and running in no time. I was very impressed with Jean-Paul's professionalism and knowledge of the product. He is a very good representative for his company. I would recommend AquaCal to all my friends.read more
Dennis Gelsomino
Dennis Gelsomino
14:09 10 Mar 20
Impeccable service! Doug came out less than 2 days after I called, found the problem right away, repaired my unit and serviced it at reasonable fees... in about one hour, parts warranteed. This is a great company who stands behind their product.read more
Particia Miers
Particia Miers
16:14 05 Mar 20
Mr. Hugo from Aquacal came out this morning for an issue I was having with a sensor on our Sunblaster Heater. Hugo was great, he listened to me... explain what the issue was and how the heater had been acting then ran some tests and replaced the sensor.I have only great things to say about Aquacal. Their employees are professional & personable. I very much appreciate this company - AQUACALread more
Christina Cole
Christina Cole
00:35 04 Mar 20
Stephen Squibbs
Stephen Squibbs
21:08 28 Feb 20
Hugo was great! Very knowledgeable and very friendly! You can tell he takes pride in his work and would rather take his time and fix the problem... correctly so that there aren't any issues in the future. Thank you Hugo!read more
Robert Pearson
Robert Pearson
21:30 21 Feb 20
I requested AquaCal come out to listen to the noise my pool heater was making. When Hugo came out he took the lead and brought out a new pressure... switch with him to see if this new part would lower the noise that was causing problems with my neighbors to complain. Hugo Z provided me with great information and provided me with options if this new part did not work. I will give the new part a week or longer as we now have cold weather then I will see what the neighbors have to say. Thanks again Hugo Z for the outstanding customer service. I will for sure call if I have any problems with my new pool!!read more
John Rochford
John Rochford
16:53 11 Feb 20
Im a disabled in line of duty Florida Deputy. I depend on the pool and spa to be warm for my aqua therapy. I have sever issues walking and keeping... mobile. Sunday night of Super Bowl 2020. Our Aqua-cal heat pump suffered a major breakdown . We were covered by parts warranty but not for labor. Scott was whom I spoke with in service at Aqua-Xal. I explained the importance of having the heater for our therapy and that my wife whom has an autoimmune diease. We both depend on the spa/pool to be extra warm. Immediately Scott took charge, kept in contact and by Wednesday mid day Repairs had been completed and covered in full by warranty. Quick Service. Best follow up and take the stress off. We can’t say enough 100% positive things about Scott’s performance, follow up and quick to charge!!Thanks Scott Awesome Job 👍Cape Coral FL 33914 John and Kathy Rread more
Julie Smith
Julie Smith
16:18 03 Feb 20
Josh Fort with AquaCal just finished a repair and service call on our pool heater. He was so personable and professional! This company is polished... from the initial phone contact to the awesome technician. They’ve earned my business as my service provider. A good company is made great only by the people who work for them. Josh makes AquaCal a great company.read more
Lisa Brown
Lisa Brown
18:07 30 Jan 20
Great Service by Hugo. Very pleasant and solved all of the issues with our AquaCal Pool Heater. Will recommend this company to everyone! Thanks... for the great job Hugo!read more
Frederick Raymond
Frederick Raymond
16:10 28 Jan 20
The service technician Hugo was thorough and diagnosed the problem almost immediately. He was courteous and was technically astute - he took the... time to explain the issues and overall operation of the heaters with me. I want to extend my thanks to him and AquaCal for a timely response and repair.read more
McKenna Helm
McKenna Helm
22:20 27 Jan 20
Shawn was great, kind and professional, and fixed our pool heater in no time! Wished they could have made their service call sooner but they were... backed up from the holidays, so really out of their control. All in all they still deserve 5 stars. Oh and my initial call in to set up appointment was smooth and easy with great customer service.read more
Kimberly Kuhhirte
Kimberly Kuhhirte
16:40 22 Jan 20
Fast friendly serviceExpert knowledgeHelp you every stepCall before wasting money on repair companies
Louis Cavallaro
Louis Cavallaro
23:20 08 Jan 20
I don’t normally leave reviews, but couldn’t happier with the prompt and professional service my wife and received fromJosh and another gentleman... today regarding our heater. Highly recommend.read more
Katharine Griswold
Katharine Griswold
21:56 08 Jan 20
Apparently, rats had eaten through a wire which caused the unit to not function. The AquaCal tech found the problem rightaway, replaced the damaged... Dispaly and repaired the wire. Very quick and efficient.read more
Tom Savage
Tom Savage
17:01 30 Dec 19
While it sucks that our new AquaCal pool heater needed work, dealing with AquaCal/AutoPilot for the service/repair was easy and pleasant. The service... rep, Hugo, was very courteous, knowledgeable, and fast. Not only was he early to the appointment time, he quickly diagnosed the problem and replaced the faulty part with stock from his truck. In less than 48 hours after our phone call we had warm water again!Update 12/19: Heater started popping the breaker so I went online to request service. Customer service called the next day and a service appointment was scheduled for the following work day. Service Rep Tom Little called and arrived early, quickly diagnosed the system, and we were soon happily swimming in a warm pool again! VERY pleased with Aquacal and their service reps!read more
Kent Meyer
Kent Meyer
20:46 17 Dec 19
Customer service on the telephone was excellent and our service technician, Hugo, did a great job! He was very pleasant and explained what he was... doing. Hugo also gave me a few suggestions to keep everything running smoothly.read more
Sandy M
Sandy M
13:27 17 Dec 19
Called AquaCal on a Friday regarding a issue I was having with my heater. After giving them my error code he told me that they needed to send a tech... out to replace the water temperature sensor. Monday morning the tech came and replaced the part. So happy I chose AquaCal!read more
Ronald Krzos
Ronald Krzos
19:24 13 Dec 19
wow! I must say, Having to contact your service dept. I was treated very well and I felt very comfortable with talking to service agent . The... technician (John Greenfield) was very friendly and informative. He was veryprofessional and located the problem within seconds. 🙂 Great Company towork with. I would recommend this company. Ron K.read more
Milagros Morales
Milagros Morales
23:31 04 Dec 19
I had problems with the heater right before Thanksgiving. When the store contacted them, they called me immediately, arranged for someone to come the... following day. Their service technician, Fabian Suarez, was most helpful. He called, came early the day before Thanksgiving, and while fixing the unit pointed out an electrical problem I was not aware of. I cannot thank him enough. AquaCal service is great.read more
jan bergemann
jan bergemann
23:22 03 Dec 19
Hugo did an excellent job getting my heater going again. Thank you!Great service!
Sheila Worrall
Sheila Worrall
20:22 19 Nov 19
Our heater being just over a year old, had a small issue with the sensor. I called on a Monday morning, and they had it repaired, under warranty by... Tuesday mid-day. That is great customer service in my book! Highly recommend AquaCal Tropical Heaters and their St Petes office. Thank you Hugo!!read more
Gary Abernathy
Gary Abernathy
22:31 12 Nov 19
Pete B
Pete B
00:05 08 Nov 19
Had issue with my heat pump not working, I would give 5 stars but 3 day wait. Eh!However the team member technician mr. DANIEL CUBILETE was spot on... in respect to politeness, knowledge and answering my questions and concerns.He came to my home asked me a few question about what I heard, then proceeded to check what might have been issues. I guess from this description he was able to find failed part fast. Not a lot of troubleshooting. This tech is an asset to AQUACAL AUTOPILOT.Thanks to him and your service team job well done.read more
Wilson Soto-Adames
Wilson Soto-Adames
18:00 04 Nov 19
My SunBLAZER pool heater needed a new H2O temperature sensor and I called AquaCal/AutoPilot. They were very polite on the phone and immediately... placed a service call. In less than one hour, the technician, Hugo, was at my house and replaced the sensor in minutes. This was the quickest and most professional service call I have ever had. You guys are the best! - THANK YOU AquaCal/AutoPilot.read more
Eunice Lydon
Eunice Lydon
17:59 04 Nov 19
George Lynch
George Lynch
20:17 14 Oct 19
Update - The Service manager called me and offer to provide a free check up of my system. A $125 value. I still feel you need to understand that... what they do will be flat rate pricing.Pinch-A-Penny in Lakewood Ranch where I bought my Pentair heat pump in 2016 (3 years ago) told me that they don't service the unit. They said they would contact AquaCal and AquaCal would contact me to schedule a service call. It took about a week and half for AquaCal to call and schedule the appointment. I didn't have to wait very long to get an appointment. AquaCal pointed out that the service call would be $125 to come and diagnose the problem. Any repairs would be extra. The technician Chris arrived during the time window that was given. He diagnosed the problem to be a pressure switch.This is were things went from 5 stars to 2 stars. He told me that they use flat rate pricing (never explained to me during scheduling) and that the price was an additional $193.00. Now this is for two parts which retail for about a total of $35 and the 15 minutes that it took for him to install the new pressure switch.I personally understand the $125 service fee. However, I think the $193 fix is outrageous. Bottom line be more inquisitive in the pricing policies before scheduling a service call.read more
Myra McAdams
Myra McAdams
15:27 14 Oct 19
Just a small thank you to Paul Rose for heat service on our AquaCal pool heater. After a small repair Paul spent time going over our unit and... telling us about the extended warranty that will cover full protection up to 7 years. Thanks you Paul!Scott and Lynnread more
Markus Heinen
Markus Heinen
19:18 11 Oct 19
Asked for service, they came faster than expected, they fixed everything and made family smile. A phenomenal experience. thx Hugo for your great work.
Alyce Veccia
Alyce Veccia
20:57 07 Oct 19
Charles Churchman
Charles Churchman
15:38 05 Oct 19
AquaCal's service rep "Chris" came out on 10/1/19 to investigate a leaky heat pump I had reported, determined it was my 10-yr old condenser which has... a lifetime warranty. So, Chris ordered a new condenser. On 10/3/19, AquaCal's service rep "Don" came out with a new condenser - because my old leaky condenser model is no longer used, a newer condenser model was installed, requiring a lengthier "conversion" effort covering 3 hrs overall labor .. big job, great effort by Don, all by himself .. and all parts and labor work were covered under the condenser lifetime warranty. Don left the scene with a brand new condenser installed, pool and heater running fine, and no leaks. Well done!read more
Ken Cook
Ken Cook
13:33 02 Oct 19
Best Customer service ever
Debra Jacobs
Debra Jacobs
16:41 25 Sep 19
Was so pleasantly surprised by the great service we received from AquaCal. The pool heater we bought last year wasn't heating. I anticipated a... hassle to get warranty service. However, we got a same day call back to set up and a next day repair visit! Then the technician was wonderful. Prompt, pleasant and competent. Love a company who stands behind their products! Thank you AquaCal and Jimmy. This is how business should be done!read more
Dan Dietz
Dan Dietz
21:50 22 Sep 19
The sun had faded my 5 year old control panel so I had it replaced and service conducted. Juan did a great job. On time, explained the process,... thorough and knowledgeable. Not one negative on this visit. Thanks to Juan and the St Pete office.read more
Ann Linthicum
Ann Linthicum
21:20 19 Sep 19
We use our pool all year since adding our AquaCal heater! Their service has been great! Highly recommend Tony Ros, service rep!
Ryan Wilson
Ryan Wilson
21:43 18 Sep 19
Unexpectedly fast turnaround on my service call. Hugo was out the next day, less than 24 hours after I called. He was knowledgeable and went out of... his way to answer my questions. The problem was identified and resolved quickly, and the cost was reasonable. I have no complaints at all and will not hesitate to call again if I ever need service. My AquaCal TropiCal heat pump is over 15 year old, is still going strong, and this was the first time I needed to service it. I would not hesitate to consider another one down the line.read more
Dave Jones
Dave Jones
22:19 10 Sep 19
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.read more
Jason Cameron
Jason Cameron
18:23 10 Sep 19
Tremendous service all the way through!
Paul Ludwig
Paul Ludwig
17:44 10 Sep 19
I telephoned Aquacal Service today, speaking with a Jason, who scheduled my appointment professionally. Hugo Zureich the local Aquacal service tech... rep. responded to the scheduled call today, providing very timely, courteous, cost effective, and professional service for my heater. I greatly appreciated his thorough help in replacing a burnt wire and checking over my heater. We use our pool daily and depend on Aquacal to heat it properly. I highly recommend both Aquacal heaters, and Hugo Zureich to anyone in the Orlando area who needs their pool heater serviced. You can depend on both.read more
Scott H
Scott H
19:22 24 Aug 19
Prompt service and very professional. They always do a good job of explaining what is wrong before they fix it.
Doug Ross
Doug Ross
16:05 24 Aug 19
I have owned an Aquacal heatpump for several years and the service has always been prompt, professional and above my expectations.
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