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4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
4 EASY STEPS TO FIX YOUR SWIMMING POOL HEAT PUMP TODAY!
Phone

1. Contact Us

800.878.0998 or Complete the Form or Email us!

Chat

2. Get Answers

Our Customer Support Team will troubleshoot with you

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3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

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4. Fix Heat Pump

Most service calls are completed in one visit!

1. Contact Us

800.878.0998 or Complete the Form or Email us!

2. Get Answers

Our Customer Support Team will
troubleshoot with you

3. Schedule Visit

If needed, our Dispatch Team will coordinate a visit that best fits your schedule

4. Fix Heat Pump

Most service calls are completed in one visit!

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

WE SERVICE ALL MAKES & MODELS OF AFTER WARRANTY SWIMMING POOL HEAT PUMPS

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CUSTOMER REVIEWS

Joe Bellucci
Joe Bellucci
18:46 30 Jun 22
Just had a service call with Jeff Cameron was very pleased with information provided and with the service received.
Frederick Banty
Frederick Banty
13:39 30 Jun 22
We were very impressed with prompt and expert service of rep Dan Kelly. Very professional.
Rick
Rick
11:24 30 Jun 22
I wrote to your company to get information about a unit I bought used, on Craigs List. I was relieved (and surprised and very grateful) when Barry... Brown wrote back. While my unit was obsolete and almost every part was discontinued, he answered several e-mails, sent me a manual, and was extremely helpful throughout several subsequent emails.When I finally got everything hooked up, the unit, to my amazement, worked well and continues to work well. When even an antique obsolete unit continues to work perfectly, that just proves how well they were made in the first place.Your products AND your customer service are phenomenal!read more
Patricia Baker
Patricia Baker
22:35 29 Jun 22
I'm so glad I purchased the aquacal chiller. a piece of it malfunctioned, I called, they immediately acknowledged my warranty, sent Jack out to fix... it, he got it fixed within an hour or so, educating me the whole time and made sure it was working before he left. I appreciate the customer service!read more
Rick Wheeler
Rick Wheeler
20:24 29 Jun 22
If you are undecided which heat pump to purchase, THIS IS THE ONE! I was really impressed with the timeliness, fast response and professional... communication when I requested service and I was even more impressed when the technician arrived. Jeff Cameron was awesome! He called before he arrived (when he said he would), spoke about how much he enjoyed working for Aquacal and how much he believed in their products. He explained exactly what was going on, repaired it quickly, checked the whole unit out and then with a smile and a quick humorous disclaimer, said he hoped to never see me again. Professionalism, quick response and a sense of humor, it doesn't get much better than that. Well, enough of this, I am jumping in the pool!read more
Geoff Maw
Geoff Maw
19:54 28 Jun 22
Jeff Cameron came out today to service our heat pump. He was professional, worked quickly, explained my issues and fixed the unit in record time. He... was awesome. Thanks Jeff!read more
ted M
ted M
19:52 26 Jun 22
Michael Breen
Michael Breen
18:51 26 Jun 22
I have a 2014 pentair ultra temp heat pump that Dan Kelly from AquaCal came and serviced. Dan was on time and methodical trouble shot the bad valve.... Dan was extremely professional and skilled. I would highly recommend AquaCal.read more
Adrian Pincever
Adrian Pincever
14:07 23 Jun 22
Clark Dumornay
Clark Dumornay
18:46 21 Jun 22
the service dept is amazing. Manager Barry is very professional and understanding, he stayed in contact with me through my three week ordeal and the... field engineers Steve and Tom were great in solving my problem. And last Mark H. thank you for your compassion ,understanding and follow thru .To Aquacal AutoPilot with employees like them you deserve a 5 stars in customer satisfaction from me.Thank you.read more
Joe Dargie
Joe Dargie
18:06 21 Jun 22
Just wanted to share the great experience I had..once back 4 years ago and again this past week. I was pleased that the same tech Jeff came back..he... knew the history with our system. First time..he replaced full compressor 4 years ago a month after I had it installed and havent had a problem until a recent temp sensor issue..I called they came out 10 days later. Jeff did a great job as alwaysread more
Don Moza
Don Moza
13:38 17 Jun 22
Today we had the pleasure of Tony Ros servicing our AquaCal Heat Pump. Tony was punctual, knowledgeable and provided fast and efficient service with... excellence. We love this company and their products.read more
Sean Duffy
Sean Duffy
13:59 15 Jun 22
Their service technician (Jeff C.) came to my home in Ashburnham, MA on 6/2/22 to fix our heater. They arrived when I was told to expect him, they... did not need me to be there, they kept me informed via phone, isolated the problem, rectified the issue and did so under warranty. When they were done, they called me to inform me what work was performed and that I would not owe anything. I arrived home that evening to find my pool warming up and my family & I have been enjoying it ever since. I cannot say enough good about the service that I received from Aquacal and Jeff. C.Thank you all VERY much!read more
David Shepro
David Shepro
19:37 13 Jun 22
Andre Edmond was kind, skilled, and personable. could not be happier.
Cesar Pizarro
Cesar Pizarro
19:16 13 Jun 22
I called the retail store where I purchased my AquaCal pool heater due to an HP5 error message I kept receiving. They contacted AquaCal and... scheduled service for my unit due it being under warranty. The technician, Rigo Perez, came by my home within 72 hours and immediately identified the reason for my error. He rapidly fixed the issue and verified that the heater was functioning properly. In addition, he updated the software on the unit and gave me clear instructions on some of the changes made to the functions on the keypad. Lastly, he spent time talking to me about my pool setup and shared his experiencing with his own pool. The technician was extremely nice and personable throughout the entire interaction.This experience, along with the quality of the heater, has verified that I made the right choice when I made the purchase. It was a pleasure to deal with Rigo and I would not hesitate purchasing additional AquaCal products in the future.read more
Joe Coreno
Joe Coreno
20:33 12 Jun 22
Service was excellent. From the call to discuss my issue, setting the appointment, appointment call to confirm, and service provided by Steve G.
Ann Richards
Ann Richards
22:58 09 Jun 22
Service was scheduled quickly. Jeff, the service rep, arrived on time and was able to quickly determine the issue with my heat pump. He also found... another issue that would have eventually caused another breakdown.read more
Anita Resendiz
Anita Resendiz
14:54 08 Jun 22
Very nice people kind people
Kevin
Kevin
13:43 08 Jun 22
Technician: Jeff CameronDispatch#: 441900I could not be more pleased with Jeff's visit today. He was knowledgeable, thorough, and professional. He... phoned with his E.T.A to my location and arrived exactly as he had informed me. I deal with customer service in my own profession and this type of employee should never be overlooked as a valuable asset for AquaCal.He quickly diagnosed a pesky issue, and determined a solution. He then explained with detail the issue and repair, and set my mind at ease that my heat-pump was fully up to AquaCal's specifications and working at maximum efficiency. He also explained its proper operation and made suggestions for my particular weather situation and usage needs.If I have any further issues with my AquaCal heatpump it's certainly Jeff Cameron I want servicing it.read more
Jim Purcell
Jim Purcell
18:50 07 Jun 22
Jeff Cameron came by this morning to work on my heater, which had failed. Jeff quickly assessed the issue and addressed it. He also fully explained... what he was doing and what all of the readings meant. Jeff was extremely helpful and professional.read more
Ben Delude
Ben Delude
01:23 07 Jun 22
Jeff Cameron came to service our pool heater and got us up and running in time for our party the following weekend!
Jack Carrothers
Jack Carrothers
14:32 06 Jun 22
Excellent. Thomas Trabulsy was efficient and communicate the situation effectively.
Jay DeFrank
Jay DeFrank
15:21 03 Jun 22
My Tech (Jeff C) was on time, explained steps as he was going and was able to easily troubleshoot the issue.
Shannon Robertson
Shannon Robertson
19:13 01 Jun 22
Rigo Perez did a great job fixing our pool heater. Very helpful and professional.
Joe G
Joe G
11:43 31 May 22
Tom Little (Technician) from Aqua Cal arrived on time as promised, and did a great job. Explained the issues he found, and was a perfect. He answered... the many questions I had with ease and made the repair experience very easy. Aqua Cal gets an A+ along with Tom for their work on my SQ225 Heat Pump. My Wife is very happy to have a warm pool to swim in, once again. Thank you Tom Littleread more
Chris Williams
Chris Williams
01:04 31 May 22
Top notch service by Jeff. Showed up on time with a call beforehand, had the required parts to fix the heater, reasonable pricing.Discussed failure... and ways to prevent it from happening again.read more
mosaicsbyTim
mosaicsbyTim
18:31 28 May 22
Don Balson was polite, courtious, and an expert in his craft.
Rob S
Rob S
13:00 27 May 22
Great customer service. Pool heat pump was not working. Fast appointment with full cost transparency. Technician Steve G arrived early and was a... pleasure to deal with. No problems with the system as my pool guy did not reinstall breaker. Dispatch # 440522read more
Chip Hull
Chip Hull
14:44 26 May 22
While no one wants to have pool heater leak, I commend Josh Fort on a great repair experience. He was professional, knowledgeable and a great asset... to AquaCal. I can see why he was an employee of the year award winner.read more
Elisabeth Elden
Elisabeth Elden
19:19 25 May 22
I had a problem with my pool heater and Jeff was there the next day to fix it. Thank you for the professional and fast service!!
Meaghan Taylor
Meaghan Taylor
01:22 25 May 22
Service Representative Jeff Cameron came out to my home today, May 24, 2022 and repaired my AqualCal Heat Pump. He was extremely professional, took... the time to talk to me about the repairs, and answered all of my questions. I wish all service interactions/work done on my home were like this! Hats off to Jeff!read more
William Stape
William Stape
18:09 24 May 22
Rigo Perez did a fine job in getting my unit up and running. His knowledge, experience and perseverance were key to providing excellent service. Many... thanks to Rigo and to AquaCal for sending Rigo to fix my pool heater. WJSread more
Curt Miller
Curt Miller
16:22 24 May 22
Professional, on time, excellent service. Thanks Jeff!
Christina Kidulas
Christina Kidulas
13:47 24 May 22
Jeff came out to fix our pool heater 3 days after I made the call. He even made the educated decisions to show up at the property with out even... speaking to me first because he couldn't reach me. He saved the weekend and the pool is perfectly temped!! SO pleased!!!!!read more
Sarah Austad
Sarah Austad
21:17 19 May 22
Our service tech, Jeff, was extremely courteous during the service call. He explained the problem clearly and was able to fix our heater right away.... Thank you so much!read more
Pizza&Gsqiud Vines&Vlogs
Pizza&Gsqiud Vines&Vlogs
19:03 18 May 22
Excellent customer service. Arrived on time, was courteous and described in detail what he was going to do. Was and informative and polite when I... asked several questions about the system.read more
Linda Rotanz
Linda Rotanz
12:26 18 May 22
Our service tech, Steve, was great. He was very helpful and took the time to educate me on several aspects of our heater.
Travis Auty
Travis Auty
13:55 14 May 22
Great experience along with accountability from beginning to end.Called Tuesday 5/10 spoke with Tammy and she was courteous, knowledgeable,... professional and detailed with the timeline of events to come and what my coverage/warranty would entail. We'd have this wrapped up some time next week.Got a confirmation call Thursday 5/12, name escapes me could have been automated for arrival Saturday 5/14 between 9am-1pm.Got a final confirmation call Friday confirming Saturday's appointment.Saturday 5/14 8:15am, I get a call from Jeff Cameron who will be my tech performing the work. Shared he be in the are and would it be okay if he arrived a "little early". As someone who deals with and is a service provider, I can't tell you how much I look forward to hearing those words.Jeff arrived at 8:45am was easy to identify in company polo and looked sharp and professional. He was courteous and went right to work. He shared with me the issue, how he was going to fix, why it happened, and how he was going to prevent it from happening again. He also performed diagnostics and following his assessment made adjustments to ensure optimal performance. He was thorough and timely finishing in 45mins. Wrapped this up before noon on Saturday from a call on Tuesday. Home RUN hitters!!!He then went over my warranty much like Tammy did, and presented me with paper work outlining work performed. He also gave me his card with the ability to provide a review. After the experience I had with AquaCal from beginning to end I felt I had to respond in the same manner.I don't know much about the size and scale of AquaCal however the attention to detail, understanding of the products and their maintenance, coupled with their accountability to the customer and products performance is next level in a world where customer service is falling away.I highly recommend their product, their warranty, along with their customer service and service team. I hope to not have to call again, but I have incredible peace of mind knowing that if I do I'll be well taken care of by Tammy, Jeff and the entire AquaCal Team. Many thanks, keep that culture strong!!!read more
Raymond Carter
Raymond Carter
15:35 10 May 22
Jeff Cameron came out today due to an error code on the unit. Thankfully powering off/on of the unit resolved that issue. Jeff also did a thorough... diagnostic, did a software update, and replaced some defective parts. He was helpful, pleasant, and answered a lot of questions I had, as I wasn't too familiar with how to maintain the unit and wanted to understand it better.The company also came out quickly after I had called initially with the issue I was having.read more
Max Karapetian
Max Karapetian
15:26 10 May 22
3 Stars because my AquaCal Tropical had a capacitor failure only 2.3 years after initial install. (Right after 2 year labor warranty expired)But... Tony Ros, the Service Rep that came out to fix the problem was great. Helpful and Knowledgeable. Thanks Tony!read more
Bruce Hevey
Bruce Hevey
16:54 09 May 22
Jeff Cameron just serviced our new heat pump and he was exceptional, he fixed our problem and then discussed in great detail how to get the most out... of the heater and how to manage the variable speed pool pump in correlation with the heater. He's awesome! Thanks Jeffread more
bryan tedisky
bryan tedisky
18:22 08 May 22
Great service! Service Representative was thorough, adequately explained everything and quickly resolved issue.
Peter Herrmann
Peter Herrmann
17:56 04 May 22
We contacted them on Monday morning and by Tuesday afternoon the tech Josh Fort had fixed the problem.
Wiley Boland
Wiley Boland
14:34 04 May 22
Harry and Dan were very helpful in troubleshooting my pool heat pump. Great job and looking forward to the replacement of the equipment and have my... pool up and running again.read more
jon girton
jon girton
16:05 03 May 22
Matt was here on time and was very professional and knowledgeable. He had my pool heater running in no time and did a great job explaining how to use... it (new owners). He went above and beyond.read more
Kallica Kallica
Kallica Kallica
15:57 20 Apr 22
Opened the pool early for 2022 season and kicked on the heater. Unfortunately it wasn't operating as expected so called for service with AquaCal.... They sent out Steve G. within a week and he took care of the issue. He was professional, courteous and took the time to explain the issue at hand. 5 starsread more
Dave Jones
Dave Jones
21:56 16 Apr 22
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.Update two years later. Heat pump stopped heating water for pool. Good news I was told it was still under warranty. Bad news warranty does not cover refrigerant leaks. There is no loss of charge pressure switch so the compressor runs and runs without any error messages that it is not heating the water. The warrantied heat pump pool heater cost me $1000 to have repaired. The next time it breaks I’m switching to a gas heating unitThe technician was great and left the area clean with no plant damage.read more
Gary Grosskopf
Gary Grosskopf
15:23 15 Apr 22
Purchased my heater from recreational warehouse. unit stopped working and called them, they put me through to aquacal and my service tech Don Balson... did a great job fixing a refrigerant leak. thanks for the quick response.read more
Thomas Schwind
Thomas Schwind
13:05 14 Apr 22
Great product with excellent service on my heat pump. Called on a Tuesday and had a great service technician (Pete) on Wednesday.
John Richards
John Richards
13:29 12 Apr 22
Jeff, our technician, was very knowledgeable and helpful. He diagnosed the problem quickly and solved it to get our heat pump back up and running. He... was extremely polite and friendly as well. Great experience.read more
John Scagnelli
John Scagnelli
14:42 25 Mar 22
"Steve" was incredible and delivered an extremely positive customer experience. He was patient, thorough and expert in terms of knowledge. Went the... extra effort to deliver superior service.read more
William Squires
William Squires
11:09 05 Mar 22
John Greenfield our Field Service Rep did an excellant job getting our unit back online. Compressor capacitor went out after four years. Thanks John!
Jane Flagler
Jane Flagler
18:02 17 Feb 22
We just had Joao Castro DePasso service our system and he was great. We have never owned a pool and just bought a home with Aqua Cal Autopilot... system. It needed a new part, which he installed. He thoroughly explained how it works and we are thrilled! Very professional operation. Highly recommend this company.read more
Clarence Selph
Clarence Selph
04:14 16 Feb 22
Company promptly scheduled service call for what I perceived as problem. Upon communication with service tech (Steve Guzman), I learned proper heat... pump function for pool! Steve was patient, knowledgeable and communicative.read more
Teresa Oneill
Teresa Oneill
16:58 12 Feb 22
AquaCal - great customer service!! We needed repair/service on our heat pump and AquaCal service technician, Steve G, was fantastic! Prompt,... communicative, fast and efficient. I definitely recommend AqualCal products and service.read more
diana
diana
17:19 10 Feb 22
Douglas Murphy was our technician, I was exceptionally relieved that he was able to troubleshoot and resolve our pool heater issues. I will most... certainly use this company again and I will be sure to recommend them to our friends and family. They are all very professional and punctual and highly skilled.read more
Dominic Carotenuto
Dominic Carotenuto
16:51 04 Feb 22
The Aquacal tech, Jeff from Rhode Island, called and let me know he was on his way. When he arrived he explained every thing he found that needed... repair and quoted a cost right then. He was very professional and efficient and completed all in a timely manner. Excellent costumer service!Thanks!read more
Mark Face
Mark Face
19:27 31 Jan 22
Ken Schroer was my Manufacturer Service Representative that repaired Fan capacitor and compressor capacitor. He also updated software and checked... couple other manufacture concerns. He was very polite and professional. also answered questions I had. Very positive experience.I hope the compressor capacitor is good as this is the second one in less than 2.5 years. The fan capacitor was not faulty but when tested was not within specs. I went with his recommendation to replace.read more
Deborah Whitehair
Deborah Whitehair
21:55 24 Jan 22
Tech Jeff Cameron was out today to fix our pool heater. He did a great job, calling in advance to announce his arrival, on time. He was very... informative and helped to explain the new control panel and make recommendations for meeting our heating needs. Very polite, he made sure I understood the directions and did not rush off as some of the techs I have worked with (other companies) do.read more
laura coburn
laura coburn
21:26 24 Jan 22
I asked Jeff to see what was up with my heater. He was extremely professional and called me to let me know that everything was fixed and working... properly. I didn't even have to be home.Really great knowing that if I any future concerns I certainly know who to call.read more
Mark Wright
Mark Wright
22:08 18 Jan 22
I had renters that chose our place because of the heated pool. I was horrified when I found out the heat pump wasn’t working when the cold weather... hit. I called for warranty service and was surprised that first thing the next morning the technician was here! Andre Edmond was extremely helpful in diagnosing and fixing the problem as well as giving me some tips that will help me in the future. I was up and running very quickly. Hats off to Andre and the company for their quick and thorough response.read more
Joseph Greco
Joseph Greco
14:33 23 Dec 21
I'm 100% satisfied with the service provided. Rigo arrived on time early in the morning and took care of the issue with my pool heater. His... knowledge and professionalism is very impressive. The customer service and tech support I received over the phone was excellent.read more
Robert Borden
Robert Borden
19:12 20 Dec 21
I contacted AquaCal to resolve some issues and they were resolved to my satisfaction. They have great customer service and knowledgeable service... technicians. The heater is working well!read more
Audry Kuhnhauser
Audry Kuhnhauser
13:54 16 Dec 21
Steve Guzman, great service very courteous. Thanks Steve
Sarah Koethe
Sarah Koethe
18:46 09 Dec 21
Steve Guzman came out to repair our pool heater. He was very friendly and professional. Fixed the problem quickly. Would recommend him anytime.
Chris Talt
Chris Talt
00:41 25 Nov 21
Steve Guzman came to my house to work on my pools electric heat pump. He was very helpful and knowledgeable. I would recommend him and his company to... everyone.read more
John DeNigris
John DeNigris
21:29 24 Nov 21
Christina De Robertis
Christina De Robertis
15:39 19 Nov 21
Made an appointment for my water heater that stopped working. Douglas Murphy was the representative that came out and he was wonderful! He took the... time to explain what was wrong and recommended the next steps. He was very personable and such a pleasure to chat with. Thank you so much Douglas for making the experience great and stress free.read more
Rick Neaves
Rick Neaves
17:40 18 Nov 21
My newly installed Aqacal Heat Pump stopped working after 3 weeks of operation. I contacted Aqacal to report the problem. I was told a service tech... would contact me within 2 business days. As promised Service Tech Fabian Suarez contacted to say he would be responding the following day. Fabian arrived at the promised time and quickly diagnosed and repaired the problem. Excellent service from the company and its staff. Thanks for a job well done.read more
Douglas deWolfe
Douglas deWolfe
19:12 26 Oct 21
I have been an AquaCal/St. Petersburg customer for over 21 years. I have always received exceptional service for all of my pool heating needs. My... most recent service was performed by Service Representative Matt Bender. Matt called prior to his arrival, and arrived on time and as he indicated. Matt was courteous, professional, efficient and effective in attending to my service. I highly recommend Matt and AquaCal for any of your home pool heating needs.read more
Mike Sullivan
Mike Sullivan
13:39 25 Oct 21
Great service by Matt Bender today. One of our capacitors stopped working which Matt efficiently replaced. He then gave us some excellent advice on... how to improve the efficiency of our pool heating unit because we swim every day all year round in our pool. Matt was just excellent and we are so happy with the service and attention provided by AquaCal. Thank you!!read more
Rosalie Albergo
Rosalie Albergo
17:34 21 Oct 21
Steve G was our onsite technician. He was fantastic. On time, easy to speak to and took the time to explain the issue to us. He did a great job!
Ken Bacon
Ken Bacon
13:57 13 Oct 21
I had a great experience with AquaCal's service and support. Completely blew away my expectations. Installed a new AquaCal T75 and could not get it... past no water flow message. The dealer I purchased through was useless so I called the main Aquacal support number at 4:30 PM on a Tuesday after a long weekend. By 9:30 AM the next day I was up and running. Wayne did a great job walking me through some questions and suggestions and then registering my product and setting me up for a service call. Within 30 minutes Jamie called to schedule and was super patient while I had to walk away from a noisy soccer field. Jeff C arrived next morning at 8:30 and quickly identified and replaced the water flow pressure switch. He did a full check on the system and shared a lot of great information about the product, how to properly close for season, general maintenance etc. 16 hours from first call to fully fixed!read more
Bryant Richardson
Bryant Richardson
16:41 12 Oct 21
Great job by the Aquacal service team. I had an issue with my heater on Sunday. Left a message online. I received a call Monday and the techs were... out on Tuesday to save the day. Excellent and friendly service provided by Paul D'Angelo and Doug Murphy. Very practical and helpful. Thank you.read more
Vicki Menchel
Vicki Menchel
14:57 08 Oct 21
I was very happy with the service from Aquacal. Rigo was very knowledgeable and helpful and resolved all problems.
Jim DiPaolo
Jim DiPaolo
20:57 05 Oct 21
Great Service, great follow up, Great service Rep - Jeff Cameron
Jerome Breguet
Jerome Breguet
14:42 04 Oct 21
I Have a Aquacal Heat Pump, and it has save me $ compare to gaz. I will recommended, it was service by Steve today which was very knowledgeable.
Sherri Rubio
Sherri Rubio
15:44 02 Oct 21
Douglas Murphy explained and repaired the problem in a quick time frame. Was an excellent manufacturer service rep. I would highly recommend him and... this company.read more
Tony Sirch
Tony Sirch
00:08 02 Oct 21
Matt Bender from AquaCal came out today to fix our pool heater and we are beyond happy with his professionalism and knowledge. We are new Florida... homeowners and he patiently explained everything to us and got our unit back up and running. Would 100% recommend Matt!read more
Greg Ward
Greg Ward
19:13 30 Sep 21
We just had Jeff Cameron come to address our pool heater which had stopped working. He identified a few issues which led to this problem. He was able... to explain what happened, address the matter and get our heater up and running in very little time. He also helped explain a few other tips about the use of the heater, pump and PoolSync. We were very happy with Jeff's service!read more
Maria Srebnik
Maria Srebnik
19:05 28 Sep 21
I would like to commend the professionalism and dedication that your service man Andre Edmond displayed in repairing our heater. He was a breath of... fresh air compared to the prior service man. I was thrilled with the experience and rank him very highly. I will request him by name next time we have a pool heater issueread more
Darrell Moore
Darrell Moore
14:48 28 Sep 21
My wife and I are seniors and love our AquaCal pool heater that was installed in June last year. But we had a minor issue with it and needed a... professional to check it out. Mr. Dan Kelly arrived the next day and completely took care of the problem! I cannot thank AquaCal enough and, especially, Dan Kelly for his kindness and expert pool heater knowledge. It's a pleasure to deal with AquaCal!read more
John Omage
John Omage
19:50 22 Sep 21
I had a problem with my heater not heating the pool properly.Tech was dispatched to my house in a timely manner. Problem was fixed at a reasonable... price. The tech Steve explained what was wrong, repaired the heater, and what he did to fix the problem. Overall good experience start to finish.read more
Kenneth Williams
Kenneth Williams
14:57 22 Sep 21
Jeff showed up on time, was extremely efficient, solved the problem immediately and then gave me good information on the use, efficiency and tips for... the heat pump. Pretty amazing, great to know he is my service person!read more
Sheila Casiano
Sheila Casiano
00:42 22 Sep 21
Rigo Perez was my service rep that come out to trouble shoot our spa heater. He was a pleasure to deal with. He was extremely professional and... informative. I felt he was very knowledgeable about the issues and more than willing to help find reasonable ways to deal with the problems. I would highly recommend his services and the company, AquaCal he represents. Thank you.read more
Angela Vasquez
Angela Vasquez
15:14 21 Sep 21
Steve Guzman was great! Very informative and helpful!
George Markou
George Markou
20:01 18 Sep 21
AquaCal service was terrific. They were on time and extremely helpful.
Andrew Wallace
Andrew Wallace
12:18 18 Sep 21
I would highly recommend an AquaCal heat pump for a pool. The pump does a great job heating our pool north of Boston. But I’m even more impressed by... the service we received when we had a problem. AquaCal sent an AquaCal service rep out to our house, they don’t sub out their service. We can’t say enough good things about our service rep Jeff Cameron. Jeff was very personable and explained what he was doing and what was the cause of our issue. He also did a couple of extra things and gave some tips on how to prolong the life of our unit. Unfortunately we’re not used to service like this, thank you. A+++++read more
Jorge Lopez
Jorge Lopez
00:30 18 Sep 21
Had an issue with my heater not communicating with my hayward system and was getting frustrated as we had my kids birthday party coming up. I had... called Hugo whose number I had saved but technician Sodd picked up and although he couldn't come out, he did walk me through to take the Heater off of "remote" and into normal mode. It worked great and the wife is no longer stressed! Glad the tech picked up after hours and took the time to facetime and be slow with me! Defiantly a great guy with a great attitude!read more
Jihad Rizkallah
Jihad Rizkallah
17:25 17 Sep 21
We had a problem with our new AquaCal T90 pool heater. We called it in to AquaCal and three days later, they dispatched Jeff Cameron, their local... Manufacturer’s Service Representative. We live in Northern MA, Jeff drove up from RI and arrived on time. He replaced the bulb on the TX valve which was broken during shipment. Jeff fixed the problem in about two hours and got the heater to work to factory specifications. He was the ultimate professional and kept us informed throughout the process and made himself available should we have any questions after he left. Great service.read more
Jennifer Messner
Jennifer Messner
19:50 13 Sep 21
Steve G. came to service our pool heater. He was very professional and very helpful. He also explained to me all the ways to keep it running... efficiently and budget friendly. After having the service, I am glad we got an AquaCal, knowing if anything happens, we trust the service we will be getting.read more
A C
A C
14:35 13 Sep 21
I had an issue with my heat pump shortly after it was installed. Steve G. showed up on the scheduled appointment date to perform the repair under... warranty and provided good background information on my system as well as the heat pump itself.read more
F V
F V
14:49 12 Sep 21
JP is a great asset to your organization. He's efficient, proactive and a great communicator. Your excellent service has made me an AquaCal customer... for life and will sing your praises to anyone that will listen. Thank you!read more
Brendan Chipperini
Brendan Chipperini
11:21 12 Sep 21
Jeff was awesome, was expecting to be serviced the next week but got a call the next morning that he was on the way. Explained everything he was... doing and checking. Jeff also gave me more tips on how to better maintain the unit. Awesome service and very friendlyread more
Doug & Dana Castelli
Doug & Dana Castelli
13:51 11 Sep 21
Steve G. came to our house on 9/9/21. Steve was very personable and knowledgeable and was able to diagnose the issue with our AquaCal Heater between... the rain storm quickly and replace the fan capacitor. He also answered several questions we had regarding to maintaining and protection of our unit during the offseason.read more
Doreen Leibowitz
Doreen Leibowitz
21:14 10 Sep 21
Douglas Murphy the service representative, was professional, knowledgeable and a very nice guy. He called me prior to his upcoming arrival. He... diagnosed and corrected the problem in a very efficient manner.While I was a bit upset that a service call needed to placed on a brand new heat pump, I was pleased to see that the company addressed the issue quickly. It is reassuring to know they stand behind their product and have competent representatives that know what to do to satisfy a customer.read more
Micaela Olivier
Micaela Olivier
13:36 09 Sep 21
We are happy with the customer service we receive from AquaCal and fully trust the expertise of our service rep, Jeff Cameron. Jeff has been to our... house a few times to address various issues we have had with our heat pump. He is always punctual, courteous & does an excellent job explaining what is going on and how it is going to be fixed.read more
lee gostomski
lee gostomski
12:55 08 Sep 21
Service person here today was excellent. filled me in on a lot of useful information. super person.
Dan Villafranca
Dan Villafranca
18:10 07 Sep 21
the issue with my heat pump was quickly fixed, Jeff C was very polite and knowledgeable about the heat pump. He went above and beyond.
Cursman
Cursman
15:17 07 Sep 21
jeff c was my service tech. Was really professional. RIght on time parts on truck to fix problem. HAd him once before and was just as good both times
Sam Ramos
Sam Ramos
20:26 03 Sep 21
Was very happy with the service call to repair my Aquacal pool heater. Since my heater stopped working I scheduled an appt with an Aquacal service... technician for Sept. 6th. I was contacted on the 2nd and told they could move my appt up to the 3rd which I accepted. The technician, "Steve G", showed up on time, was very friendly, knowledgeable and personable and was able to diagnose and repair the unit quickly. My warranty covered the parts that needed to be replaced completely. I would reccomend Aquacal to others.read more
Jean Berninger
Jean Berninger
15:27 03 Sep 21
Our service rep, Jeff Cameron, is fantastic. Kept us informed during every step of the way and couldn't be nicer. He let me know what he was doing... and why. I will request him going forward. AqualCal... he's a keeper!!read more
Steven Wallace
Steven Wallace
18:48 01 Sep 21
Great products with great support. Had a heat pump with chiller installed for my pool. I couldn’t figure out how to work the chiller function. Rigo... came out immediately and helped resolve the issue. Works like a charm.read more
eileen vittiglio
eileen vittiglio
16:38 01 Sep 21
Jeff was tremendously professional, helpful, responsive and thorough. A great asset to your company! Thank you Jeff!
Rebecca Hickok
Rebecca Hickok
13:04 01 Sep 21
They were awesome - the compressor in our pool heat pump went just as we are headed into cooler weather. I use the pool every day for my arthritis... and was afraid, that, like most other companies nowadays, they would have trouble getting the work done because of reduced staff and difficulty getting parts. I called on a Thursday; Friday morning the technician was there and diagnosed the problem; Monday morning, I got a call saying the part was in and the tech would be there Tuesday morning to replace it. By Tuesday afternoon, the temperature in the pool was high enough for me to get in the water! Excellent response; excellent service.read more
Pat Ryan
Pat Ryan
12:09 01 Sep 21
Scheduling was simple and response time was really good.Steve Guzman was terrific. He arrived when he was supposed to was very professional and... helpful. He explained how things worked and what needed to be done and took care of it right on the spot. Very happy with the service we receivedread more
Steven Vanne
Steven Vanne
13:51 30 Aug 21
Received prompt service from Jeff Cameron, replaced necessary part causing an issue on first visit and took care of a couple smaller maintenance... issues at the same time. Happy customer. Thank you.read more
Dannaeh Dube
Dannaeh Dube
01:13 30 Aug 21
Fabian Suarez provided an outstanding service. He was kind, friendly, efficient and helpful. He made sure to explain everything to us. He always... called us before and was never late. It was great to receive service from him. He conducts himself in a very professional manner. We couldn’t be happier. We would highly recommend him to family, friends, and anyone else in need. It is nice to have a service representative that can be trusted.read more
Michelle Burnett
Michelle Burnett
13:08 27 Aug 21
I had a great experience with AquaCal recently. Jeff Cameron, our service rep was prompt, thorough and resolved our issue quickly! I am so... appreciative of the great work he did for us! -mbread more
Betsy Araujo
Betsy Araujo
12:31 26 Aug 21
Our brand new unit wasn't functioning properly so AquaCal sent Jeff Cameron to troubleshoot the unit. Jeff showed up on time, found the cause of the... problem immediately, performed the minor adjustment to the unit that was necessary, and checked and tested the entire unit. He was pleasant, friendly, and very knowledgeable and informative. It was a pleasure working with Jeff and AquaCal.read more
Dan Danielsen
Dan Danielsen
19:05 24 Aug 21
We recently had a problem with our pool heater and AquaCal sent out Jeff Cameron to do the warranty service. He was friendly, professional and... extremely competent. He explained the problem and every step of the solution, and after a brief wait for a needed part, he finished the repair beautifully! You've got a terrific team member in Jeff!read more
Victor Bacchioni
Victor Bacchioni
21:15 23 Aug 21
Professional and courteous service by service rep Steve Guzman.Scheduling was prompt and professional and on time.Took the time to explain how... system works and how to properly maintain the system. Steve was very knowledgeable and quickly fixed the problem .read more
Michael Shaughnessy
Michael Shaughnessy
12:38 20 Aug 21
Great experience. Steve Guzman was intelligent, clean, and very helpful. Most important, he was on time. Great service, highly reccomend
Candace Auletta
Candace Auletta
14:54 19 Aug 21
We had a repair done on our Aquacal swimming pool heat pump done today (08/19/2021) by Steve G. Steve was very professional and the repair was done... in a short amount of time. We were very happy with the service and would definitely call AquaCal (and Steve G) if we ever need service again. Thank you.read more
Ken Horan
Ken Horan
21:05 13 Aug 21
Steve was the most knowledgeable service technician we have ever had. He actually gave us information about our heat pump that we never knew and ways... to improve our heat output. We were very impressed.read more
peter Jones
peter Jones
15:23 13 Aug 21
Service Tech Jeff C was professional and courteous. He explained what was happening with our heat pump and fixed the problem!
carl zarrello
carl zarrello
12:44 13 Aug 21
It was my pleasure that Steve Guzman serviced my heater today, very professional
Diane Craddock
Diane Craddock
20:00 12 Aug 21
Steve G was great. Very professional, neat and clean. I would highly recommend using aquacal service for all your heat pump needs.
Frank Falco
Frank Falco
12:07 12 Aug 21
besides having a great product Aquacal employees are outstanding. the people that anwer the phone are polite, knowledgeable and cooperative. we had... a recent serice issue, caused by something I did, and the tech Steve Guzman who respond quickly corrected the problem, explained the fix, and also gave me a few maintenance tips as part of his service call. Nice to deal with a great American based company!!read more
Lisa Hernandez
Lisa Hernandez
12:20 11 Aug 21
We needed a repair to our pool heater and the representative Steve Guzman was professional and knew exactly what he was doing. He was on time even... called before he arrived. Very nice experience!read more
RaeKat 1967
RaeKat 1967
17:10 10 Aug 21
Our service rep, Ronnie Adames, arrived well within the time frame quoted. He listened to our description of heat pump problem. He repaired the... problem This is not the first time he has worked on our unit. Both times he showed complete knowledge of the heater and fixed the problems in a very timely matter. If I could give more stars I would. *****read more
James Cahill
James Cahill
21:57 08 Aug 21
We called AquaCal to service our pool heat pump. Service Rep Jeff Cameron was very knowledgable and professional in his work. He had the unit... diagnosed, serviced, and running in less than an hour. We are very satisfied with the product, service, and very happy customers!read more
John M Gross
John M Gross
15:18 06 Aug 21
Had preventative maintenance on my heater chiller on 08/04/21 performed by Thomas Trabulsy. He was extremely knowledgeable and detailed, it was an... incredible experience!!read more
Jack Hoagland
Jack Hoagland
15:19 30 Jul 21
After a little over a year of ownership, we had a problem with our Sunblazer pool heater. It would run 100% of the time but stopped heating. We... called Pinch-A-Penny (who sold it to us and installed it) & they directed us to AquaCal for warranty service. I called them and spoke to a very friendly & helpful woman (I think her name was Tiffany) and she set us up with an appointment for service within 48 hours. Ronnie Adames, the AquaCal service tech, came out, diagnosed the issue (a bad capacitor), replaced it, and we were back & heating in no time! He explained what he did & why it sometimes happens. He updated the heat pump software for us and made some great suggestions for regular exterior maintenance on the pump. We are building a new home & we will certainly put in another Sunblazer heat pump. Equipment may sometimes fail. That's a fact of life but it's the service that REALLY matters. Ronnie & Tiffany provided GREAT service after the sale! Thank you so much!read more
Julie Garte
Julie Garte
21:14 28 Jul 21
Had Jeff Cameron out today for a service call in which we thought was going to lead to a full replacement based on a review of another local... technician (not from AquaCal). Jeff was able to replace the motor on our 14 year old heat pump and get it running like new in a short amount of time. This is the 2nd time over the past several years we have had Jeff out and he has been so fabulous to work with on both occasions. No question we will call him for any future service calls. Truly appreciate the honesty we have experienced working with AquaCal.read more
Mike Mernick
Mike Mernick
23:00 26 Jul 21
Very pleased with service experience on a repair of my heater, condenser. Our repairman Jeff C in Rhode Island is just top notch! Quick response... when we called for a service visit. The condenser took time to be ordered and shipped, and Jeff kept me informed along the way. Jeff was here on schedule for the replacement and completed everything as planned and at a good price. Jeff’s your guy in RI or CT area!!Gotta also say that everyone that I spoke with in Customer Service was very polite and responsive to my questions. You just don’t get that too often these days. Thanksread more
Rob South
Rob South
11:55 23 Jul 21
Awesome service and personality from Saad! Went beyond to explain the process of what he was doing and even dumbing it down for a guy like me.... Company had great communication with me as the part did take forever to come in but the service exceeded the inconvenience and now I can enjoy my morning swim. Thank youread more
Frank Samec
Frank Samec
19:16 21 Jul 21
I had a great service representative from AquaCal come to my house and service my pool heater. His name...Ronnie Adames. He arrived and the first... thing he did was shake my hand on introduction. He was professional from the beginning to end. He explained to me the issue and what was needed to repair it. It was not our problem and we appreciate his honesty and for AquaCal backing up their product. Your company should recognize this kind of employee as he is an exemplary representative. Frank and Judy Samec, Elkton, FLread more
Joe Tyberghein
Joe Tyberghein
17:35 21 Jul 21
Just had Tony Ros service my pool heater. This person is the most conscientious technician I have servicing my household equipment. He is very... thorough and treats the equipment as if it were his own. In my career I hired hundreds of people over the years and I always tried to find folks like Tony. He makes AquaCal look great. Thanks.read more
Kevin Schwartz
Kevin Schwartz
21:58 16 Jul 21
I had a great experience with AqualCal servicing my pool heat pump. I own a different brand, but that didn't matter. They were more than happy to... help. Instead of calling, I sent an email to support and received a call the very next day. Within a week, the service technician, Jeff Cameron, came to inspect the issue I was having. Jeff was very knowledgable and explained everything he discovered very clearly. He showed me where there was a freon leak and explained that he need to replace a filter since the freon had reached too low a level. He gave me a detailed quote explaining everything along the way. In under two weeks time, Jeff was back with the parts in hand to conduct the repair. Once again, he showed me what he was doing and explained everything. Jeff was pleasant and very accommodating to my questions. The heater is now up and running at a reasonable repair cost. My entire experience with AcqaCal and Jeff could not have gone better.read more
Rick Picariello
Rick Picariello
14:36 16 Jul 21
The unit works great as we were hoping and expected, but we we were pleasantly surprised to get such great quick and personal service when we had a... small problem come up. Jeff came out quickly diagnosed and fixed the issue and then took time to explain more how the unit works including tips on efficiency and maintenance. Very pleased.read more
Jeff Callahan
Jeff Callahan
21:43 14 Jul 21
I highly recommend AquaCal! Their support is awesome!I had a (self inflicted) issue with my heater, I sent an email to support on Monday and they... had a technician at my house on Wednesday!The technician explained everything and answered all my dumb questions. He replaced a sensor and all was covered under warranty.read more
Sam Putnam
Sam Putnam
18:26 14 Jul 21
Service order: 406880. Technician , Jeff Cameron actually was an hour early after he called and told me he had a cancellation. Diagnosed problem and... fixed within 1/2 hour. Tested unit and found the unit to be operating to factory specs. Very satisfied with this service. Also had successful conversation w/ technician, Ken who was working from home in S.C. He advised me to keep appointment even though unit appeared to be working. Good thing!!!!! Unit showed water temp. to be 80 degrees , but was actually 90. Defective water sensor. Nice job guys and thanks.read more
Ryan McPherson
Ryan McPherson
01:03 14 Jul 21
Had an issue with a panel on my heater, Jeff Cameron was out within 2 days and got everything running. Great experience
TBD Stuff
TBD Stuff
15:39 13 Jul 21
Jeff C. the technician to diagnose why my heat bump doesn't work -- it was the water sensor and he had everything done neatly in less than 40... minutes. He also called ahead letting me know he was coming early. Overall pleasant service experience.read more
ITOYDANI CORPORATION
ITOYDANI CORPORATION
13:47 12 Jul 21
The representative (JUAN MONTOYA), knew his job and stayed working with the equipment (Aquacal Heater) until they were 100% sure that it was running... perfectly and I understood how to use it and when to call them if needed. This was a warranty call and they didn't accept any payment. Very happy with Aquacal and their serviceread more
Adam Rau
Adam Rau
09:42 12 Jul 21
Awesome service and knowledge
David Folding
David Folding
01:22 10 Jul 21
Jeff provided expert advise and service in a timely fashion. We are 100% satisfied!!
Paul Dallara
Paul Dallara
15:07 08 Jul 21
Steve G. was personable, efficient, professional, knowledgeable, and fixed my faulty thermostat. Unfortunately, it went right after the 2 year... warranty expired.read more
Joe M
Joe M
19:57 07 Jul 21
We live on Long Island, NY and our heat pump wasn't working. We had it serviced by Aquacal today. Steve G was the serviceman and fixed the problem... right away. He was extremely knowledgeable and gave us tips to get better use out of our system. I couldn't be more happier with the service. A real professional!!read more
Kimberly Bonilla
Kimberly Bonilla
19:56 07 Jul 21
Thank you, Doug and other associates for your service. I appreciate the knowledgeable repair of my AquaCal water heater. This is my first time having... to call and repair my pool heater. The staff who coordinated, diagnosed, and fixed the problem were easy to work with. Our family received excellent service. Thank you very much.read more
Ted Jeremenko
Ted Jeremenko
22:59 06 Jul 21
Steve G was great. Taught me quite a few things about maintenance. A +++++++ Highly recommend
Steve Messner
Steve Messner
20:12 02 Jul 21
I was having an issue with our pool heater and contacted AquaCal for repair and service on the unit. Lead service rep Dan Kelly called and arrived... right on schedule, went right to work and had the problem fixed in just a couple minutes. I spoke with Dan about recommended service and he provided me with the necessary information as well as an extended warranty. I found Dan to be highly professional, personable and genuine with respect to what I needed as well as saving me money. When I require future service or repair on my heat pump I hope Dan is the one who comes. It is refreshing in this time to find such a reputable company with five star employees. Thank you. Steven Messner.read more
Chris Vezzuto
Chris Vezzuto
17:03 02 Jul 21
The repair to my heater was done professionally and in a timely manner. The technician Steve was very friendly and explained everything he did to fix... it.read more
Janine Seibert
Janine Seibert
14:17 29 Jun 21
John was on time and very efficient at repairing our pool heater. Thank you!
T Bahr
T Bahr
12:49 24 Jun 21
Service call by Jeff Cameron was quick and thorough and got my unit running again with no problems.
Robert Walsky
Robert Walsky
18:44 23 Jun 21
Just had Jeff from AquaCal service my heater (7yrs old) up here in MA. What a pleasure to work with! Extremely knowledgeable and provided some good... advice on keeping my system operating at it's best! Thank You Jeff!read more
Thomas Phillips
Thomas Phillips
18:24 22 Jun 21
5 stars for the tech Jeff who handled the service call. Exceptional service. Thank you Jeff and AquaCal.
dale cavaliere
dale cavaliere
20:56 21 Jun 21
Steve G was the representative that came to service our AqualCal heater. He was on time and very knowledgeable. He was able to diagnose our problem... and fix it very quickly. We had contacted the company last year and I guess due to the pandemic, they would not send out a service technician. However, when the problem persisted this year the technician was sent and the problem was taken care of. I would recommend this company.read more
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CUSTOMER REVIEWS

Joe Bellucci
Joe Bellucci
18:46 30 Jun 22
Just had a service call with Jeff Cameron was very pleased with information provided and with the service received.
Frederick Banty
Frederick Banty
13:39 30 Jun 22
We were very impressed with prompt and expert service of rep Dan Kelly. Very professional.
Rick
Rick
11:24 30 Jun 22
I wrote to your company to get information about a unit I bought used, on Craigs List. I was relieved (and surprised and very grateful) when Barry... Brown wrote back. While my unit was obsolete and almost every part was discontinued, he answered several e-mails, sent me a manual, and was extremely helpful throughout several subsequent emails.When I finally got everything hooked up, the unit, to my amazement, worked well and continues to work well. When even an antique obsolete unit continues to work perfectly, that just proves how well they were made in the first place.Your products AND your customer service are phenomenal!read more
Patricia Baker
Patricia Baker
22:35 29 Jun 22
I'm so glad I purchased the aquacal chiller. a piece of it malfunctioned, I called, they immediately acknowledged my warranty, sent Jack out to fix... it, he got it fixed within an hour or so, educating me the whole time and made sure it was working before he left. I appreciate the customer service!read more
Rick Wheeler
Rick Wheeler
20:24 29 Jun 22
If you are undecided which heat pump to purchase, THIS IS THE ONE! I was really impressed with the timeliness, fast response and professional... communication when I requested service and I was even more impressed when the technician arrived. Jeff Cameron was awesome! He called before he arrived (when he said he would), spoke about how much he enjoyed working for Aquacal and how much he believed in their products. He explained exactly what was going on, repaired it quickly, checked the whole unit out and then with a smile and a quick humorous disclaimer, said he hoped to never see me again. Professionalism, quick response and a sense of humor, it doesn't get much better than that. Well, enough of this, I am jumping in the pool!read more
Geoff Maw
Geoff Maw
19:54 28 Jun 22
Jeff Cameron came out today to service our heat pump. He was professional, worked quickly, explained my issues and fixed the unit in record time. He... was awesome. Thanks Jeff!read more
ted M
ted M
19:52 26 Jun 22
Michael Breen
Michael Breen
18:51 26 Jun 22
I have a 2014 pentair ultra temp heat pump that Dan Kelly from AquaCal came and serviced. Dan was on time and methodical trouble shot the bad valve.... Dan was extremely professional and skilled. I would highly recommend AquaCal.read more
Adrian Pincever
Adrian Pincever
14:07 23 Jun 22
Clark Dumornay
Clark Dumornay
18:46 21 Jun 22
the service dept is amazing. Manager Barry is very professional and understanding, he stayed in contact with me through my three week ordeal and the... field engineers Steve and Tom were great in solving my problem. And last Mark H. thank you for your compassion ,understanding and follow thru .To Aquacal AutoPilot with employees like them you deserve a 5 stars in customer satisfaction from me.Thank you.read more
Joe Dargie
Joe Dargie
18:06 21 Jun 22
Just wanted to share the great experience I had..once back 4 years ago and again this past week. I was pleased that the same tech Jeff came back..he... knew the history with our system. First time..he replaced full compressor 4 years ago a month after I had it installed and havent had a problem until a recent temp sensor issue..I called they came out 10 days later. Jeff did a great job as alwaysread more
Don Moza
Don Moza
13:38 17 Jun 22
Today we had the pleasure of Tony Ros servicing our AquaCal Heat Pump. Tony was punctual, knowledgeable and provided fast and efficient service with... excellence. We love this company and their products.read more
Sean Duffy
Sean Duffy
13:59 15 Jun 22
Their service technician (Jeff C.) came to my home in Ashburnham, MA on 6/2/22 to fix our heater. They arrived when I was told to expect him, they... did not need me to be there, they kept me informed via phone, isolated the problem, rectified the issue and did so under warranty. When they were done, they called me to inform me what work was performed and that I would not owe anything. I arrived home that evening to find my pool warming up and my family & I have been enjoying it ever since. I cannot say enough good about the service that I received from Aquacal and Jeff. C.Thank you all VERY much!read more
David Shepro
David Shepro
19:37 13 Jun 22
Andre Edmond was kind, skilled, and personable. could not be happier.
Cesar Pizarro
Cesar Pizarro
19:16 13 Jun 22
I called the retail store where I purchased my AquaCal pool heater due to an HP5 error message I kept receiving. They contacted AquaCal and... scheduled service for my unit due it being under warranty. The technician, Rigo Perez, came by my home within 72 hours and immediately identified the reason for my error. He rapidly fixed the issue and verified that the heater was functioning properly. In addition, he updated the software on the unit and gave me clear instructions on some of the changes made to the functions on the keypad. Lastly, he spent time talking to me about my pool setup and shared his experiencing with his own pool. The technician was extremely nice and personable throughout the entire interaction.This experience, along with the quality of the heater, has verified that I made the right choice when I made the purchase. It was a pleasure to deal with Rigo and I would not hesitate purchasing additional AquaCal products in the future.read more
Joe Coreno
Joe Coreno
20:33 12 Jun 22
Service was excellent. From the call to discuss my issue, setting the appointment, appointment call to confirm, and service provided by Steve G.
Ann Richards
Ann Richards
22:58 09 Jun 22
Service was scheduled quickly. Jeff, the service rep, arrived on time and was able to quickly determine the issue with my heat pump. He also found... another issue that would have eventually caused another breakdown.read more
Anita Resendiz
Anita Resendiz
14:54 08 Jun 22
Very nice people kind people
Kevin
Kevin
13:43 08 Jun 22
Technician: Jeff CameronDispatch#: 441900I could not be more pleased with Jeff's visit today. He was knowledgeable, thorough, and professional. He... phoned with his E.T.A to my location and arrived exactly as he had informed me. I deal with customer service in my own profession and this type of employee should never be overlooked as a valuable asset for AquaCal.He quickly diagnosed a pesky issue, and determined a solution. He then explained with detail the issue and repair, and set my mind at ease that my heat-pump was fully up to AquaCal's specifications and working at maximum efficiency. He also explained its proper operation and made suggestions for my particular weather situation and usage needs.If I have any further issues with my AquaCal heatpump it's certainly Jeff Cameron I want servicing it.read more
Jim Purcell
Jim Purcell
18:50 07 Jun 22
Jeff Cameron came by this morning to work on my heater, which had failed. Jeff quickly assessed the issue and addressed it. He also fully explained... what he was doing and what all of the readings meant. Jeff was extremely helpful and professional.read more
Ben Delude
Ben Delude
01:23 07 Jun 22
Jeff Cameron came to service our pool heater and got us up and running in time for our party the following weekend!
Jack Carrothers
Jack Carrothers
14:32 06 Jun 22
Excellent. Thomas Trabulsy was efficient and communicate the situation effectively.
Jay DeFrank
Jay DeFrank
15:21 03 Jun 22
My Tech (Jeff C) was on time, explained steps as he was going and was able to easily troubleshoot the issue.
Shannon Robertson
Shannon Robertson
19:13 01 Jun 22
Rigo Perez did a great job fixing our pool heater. Very helpful and professional.
Joe G
Joe G
11:43 31 May 22
Tom Little (Technician) from Aqua Cal arrived on time as promised, and did a great job. Explained the issues he found, and was a perfect. He answered... the many questions I had with ease and made the repair experience very easy. Aqua Cal gets an A+ along with Tom for their work on my SQ225 Heat Pump. My Wife is very happy to have a warm pool to swim in, once again. Thank you Tom Littleread more
Chris Williams
Chris Williams
01:04 31 May 22
Top notch service by Jeff. Showed up on time with a call beforehand, had the required parts to fix the heater, reasonable pricing.Discussed failure... and ways to prevent it from happening again.read more
mosaicsbyTim
mosaicsbyTim
18:31 28 May 22
Don Balson was polite, courtious, and an expert in his craft.
Rob S
Rob S
13:00 27 May 22
Great customer service. Pool heat pump was not working. Fast appointment with full cost transparency. Technician Steve G arrived early and was a... pleasure to deal with. No problems with the system as my pool guy did not reinstall breaker. Dispatch # 440522read more
Chip Hull
Chip Hull
14:44 26 May 22
While no one wants to have pool heater leak, I commend Josh Fort on a great repair experience. He was professional, knowledgeable and a great asset... to AquaCal. I can see why he was an employee of the year award winner.read more
Elisabeth Elden
Elisabeth Elden
19:19 25 May 22
I had a problem with my pool heater and Jeff was there the next day to fix it. Thank you for the professional and fast service!!
Meaghan Taylor
Meaghan Taylor
01:22 25 May 22
Service Representative Jeff Cameron came out to my home today, May 24, 2022 and repaired my AqualCal Heat Pump. He was extremely professional, took... the time to talk to me about the repairs, and answered all of my questions. I wish all service interactions/work done on my home were like this! Hats off to Jeff!read more
William Stape
William Stape
18:09 24 May 22
Rigo Perez did a fine job in getting my unit up and running. His knowledge, experience and perseverance were key to providing excellent service. Many... thanks to Rigo and to AquaCal for sending Rigo to fix my pool heater. WJSread more
Curt Miller
Curt Miller
16:22 24 May 22
Professional, on time, excellent service. Thanks Jeff!
Christina Kidulas
Christina Kidulas
13:47 24 May 22
Jeff came out to fix our pool heater 3 days after I made the call. He even made the educated decisions to show up at the property with out even... speaking to me first because he couldn't reach me. He saved the weekend and the pool is perfectly temped!! SO pleased!!!!!read more
Sarah Austad
Sarah Austad
21:17 19 May 22
Our service tech, Jeff, was extremely courteous during the service call. He explained the problem clearly and was able to fix our heater right away.... Thank you so much!read more
Pizza&Gsqiud Vines&Vlogs
Pizza&Gsqiud Vines&Vlogs
19:03 18 May 22
Excellent customer service. Arrived on time, was courteous and described in detail what he was going to do. Was and informative and polite when I... asked several questions about the system.read more
Linda Rotanz
Linda Rotanz
12:26 18 May 22
Our service tech, Steve, was great. He was very helpful and took the time to educate me on several aspects of our heater.
Travis Auty
Travis Auty
13:55 14 May 22
Great experience along with accountability from beginning to end.Called Tuesday 5/10 spoke with Tammy and she was courteous, knowledgeable,... professional and detailed with the timeline of events to come and what my coverage/warranty would entail. We'd have this wrapped up some time next week.Got a confirmation call Thursday 5/12, name escapes me could have been automated for arrival Saturday 5/14 between 9am-1pm.Got a final confirmation call Friday confirming Saturday's appointment.Saturday 5/14 8:15am, I get a call from Jeff Cameron who will be my tech performing the work. Shared he be in the are and would it be okay if he arrived a "little early". As someone who deals with and is a service provider, I can't tell you how much I look forward to hearing those words.Jeff arrived at 8:45am was easy to identify in company polo and looked sharp and professional. He was courteous and went right to work. He shared with me the issue, how he was going to fix, why it happened, and how he was going to prevent it from happening again. He also performed diagnostics and following his assessment made adjustments to ensure optimal performance. He was thorough and timely finishing in 45mins. Wrapped this up before noon on Saturday from a call on Tuesday. Home RUN hitters!!!He then went over my warranty much like Tammy did, and presented me with paper work outlining work performed. He also gave me his card with the ability to provide a review. After the experience I had with AquaCal from beginning to end I felt I had to respond in the same manner.I don't know much about the size and scale of AquaCal however the attention to detail, understanding of the products and their maintenance, coupled with their accountability to the customer and products performance is next level in a world where customer service is falling away.I highly recommend their product, their warranty, along with their customer service and service team. I hope to not have to call again, but I have incredible peace of mind knowing that if I do I'll be well taken care of by Tammy, Jeff and the entire AquaCal Team. Many thanks, keep that culture strong!!!read more
Raymond Carter
Raymond Carter
15:35 10 May 22
Jeff Cameron came out today due to an error code on the unit. Thankfully powering off/on of the unit resolved that issue. Jeff also did a thorough... diagnostic, did a software update, and replaced some defective parts. He was helpful, pleasant, and answered a lot of questions I had, as I wasn't too familiar with how to maintain the unit and wanted to understand it better.The company also came out quickly after I had called initially with the issue I was having.read more
Max Karapetian
Max Karapetian
15:26 10 May 22
3 Stars because my AquaCal Tropical had a capacitor failure only 2.3 years after initial install. (Right after 2 year labor warranty expired)But... Tony Ros, the Service Rep that came out to fix the problem was great. Helpful and Knowledgeable. Thanks Tony!read more
Bruce Hevey
Bruce Hevey
16:54 09 May 22
Jeff Cameron just serviced our new heat pump and he was exceptional, he fixed our problem and then discussed in great detail how to get the most out... of the heater and how to manage the variable speed pool pump in correlation with the heater. He's awesome! Thanks Jeffread more
bryan tedisky
bryan tedisky
18:22 08 May 22
Great service! Service Representative was thorough, adequately explained everything and quickly resolved issue.
Peter Herrmann
Peter Herrmann
17:56 04 May 22
We contacted them on Monday morning and by Tuesday afternoon the tech Josh Fort had fixed the problem.
Wiley Boland
Wiley Boland
14:34 04 May 22
Harry and Dan were very helpful in troubleshooting my pool heat pump. Great job and looking forward to the replacement of the equipment and have my... pool up and running again.read more
jon girton
jon girton
16:05 03 May 22
Matt was here on time and was very professional and knowledgeable. He had my pool heater running in no time and did a great job explaining how to use... it (new owners). He went above and beyond.read more
Kallica Kallica
Kallica Kallica
15:57 20 Apr 22
Opened the pool early for 2022 season and kicked on the heater. Unfortunately it wasn't operating as expected so called for service with AquaCal.... They sent out Steve G. within a week and he took care of the issue. He was professional, courteous and took the time to explain the issue at hand. 5 starsread more
Dave Jones
Dave Jones
21:56 16 Apr 22
My AquaCal pool heater started leaking after almost two years of service so I immediately go on the offense thinking this was going to be an... expensive repair hassle. AquaCal covered the inspection fee, replacement part and labor. I have to say I was pleasantly surprised. There are still good companies out there with great customer service. The service techs were great also. No trampled bushes and no leftover trash on the ground.Update two years later. Heat pump stopped heating water for pool. Good news I was told it was still under warranty. Bad news warranty does not cover refrigerant leaks. There is no loss of charge pressure switch so the compressor runs and runs without any error messages that it is not heating the water. The warrantied heat pump pool heater cost me $1000 to have repaired. The next time it breaks I’m switching to a gas heating unitThe technician was great and left the area clean with no plant damage.read more
Gary Grosskopf
Gary Grosskopf
15:23 15 Apr 22
Purchased my heater from recreational warehouse. unit stopped working and called them, they put me through to aquacal and my service tech Don Balson... did a great job fixing a refrigerant leak. thanks for the quick response.read more
Thomas Schwind
Thomas Schwind
13:05 14 Apr 22
Great product with excellent service on my heat pump. Called on a Tuesday and had a great service technician (Pete) on Wednesday.
John Richards
John Richards
13:29 12 Apr 22
Jeff, our technician, was very knowledgeable and helpful. He diagnosed the problem quickly and solved it to get our heat pump back up and running. He... was extremely polite and friendly as well. Great experience.read more
John Scagnelli
John Scagnelli
14:42 25 Mar 22
"Steve" was incredible and delivered an extremely positive customer experience. He was patient, thorough and expert in terms of knowledge. Went the... extra effort to deliver superior service.read more
William Squires
William Squires
11:09 05 Mar 22
John Greenfield our Field Service Rep did an excellant job getting our unit back online. Compressor capacitor went out after four years. Thanks John!
Jane Flagler
Jane Flagler
18:02 17 Feb 22
We just had Joao Castro DePasso service our system and he was great. We have never owned a pool and just bought a home with Aqua Cal Autopilot... system. It needed a new part, which he installed. He thoroughly explained how it works and we are thrilled! Very professional operation. Highly recommend this company.read more
Clarence Selph
Clarence Selph
04:14 16 Feb 22
Company promptly scheduled service call for what I perceived as problem. Upon communication with service tech (Steve Guzman), I learned proper heat... pump function for pool! Steve was patient, knowledgeable and communicative.read more
Teresa Oneill
Teresa Oneill
16:58 12 Feb 22
AquaCal - great customer service!! We needed repair/service on our heat pump and AquaCal service technician, Steve G, was fantastic! Prompt,... communicative, fast and efficient. I definitely recommend AqualCal products and service.read more
diana
diana
17:19 10 Feb 22
Douglas Murphy was our technician, I was exceptionally relieved that he was able to troubleshoot and resolve our pool heater issues. I will most... certainly use this company again and I will be sure to recommend them to our friends and family. They are all very professional and punctual and highly skilled.read more
Dominic Carotenuto
Dominic Carotenuto
16:51 04 Feb 22
The Aquacal tech, Jeff from Rhode Island, called and let me know he was on his way. When he arrived he explained every thing he found that needed... repair and quoted a cost right then. He was very professional and efficient and completed all in a timely manner. Excellent costumer service!Thanks!read more
Mark Face
Mark Face
19:27 31 Jan 22
Ken Schroer was my Manufacturer Service Representative that repaired Fan capacitor and compressor capacitor. He also updated software and checked... couple other manufacture concerns. He was very polite and professional. also answered questions I had. Very positive experience.I hope the compressor capacitor is good as this is the second one in less than 2.5 years. The fan capacitor was not faulty but when tested was not within specs. I went with his recommendation to replace.read more
Deborah Whitehair
Deborah Whitehair
21:55 24 Jan 22
Tech Jeff Cameron was out today to fix our pool heater. He did a great job, calling in advance to announce his arrival, on time. He was very... informative and helped to explain the new control panel and make recommendations for meeting our heating needs. Very polite, he made sure I understood the directions and did not rush off as some of the techs I have worked with (other companies) do.read more
laura coburn
laura coburn
21:26 24 Jan 22
I asked Jeff to see what was up with my heater. He was extremely professional and called me to let me know that everything was fixed and working... properly. I didn't even have to be home.Really great knowing that if I any future concerns I certainly know who to call.read more
Mark Wright
Mark Wright
22:08 18 Jan 22
I had renters that chose our place because of the heated pool. I was horrified when I found out the heat pump wasn’t working when the cold weather... hit. I called for warranty service and was surprised that first thing the next morning the technician was here! Andre Edmond was extremely helpful in diagnosing and fixing the problem as well as giving me some tips that will help me in the future. I was up and running very quickly. Hats off to Andre and the company for their quick and thorough response.read more
Joseph Greco
Joseph Greco
14:33 23 Dec 21
I'm 100% satisfied with the service provided. Rigo arrived on time early in the morning and took care of the issue with my pool heater. His... knowledge and professionalism is very impressive. The customer service and tech support I received over the phone was excellent.read more
Robert Borden
Robert Borden
19:12 20 Dec 21
I contacted AquaCal to resolve some issues and they were resolved to my satisfaction. They have great customer service and knowledgeable service... technicians. The heater is working well!read more
Audry Kuhnhauser
Audry Kuhnhauser
13:54 16 Dec 21
Steve Guzman, great service very courteous. Thanks Steve
Sarah Koethe
Sarah Koethe
18:46 09 Dec 21
Steve Guzman came out to repair our pool heater. He was very friendly and professional. Fixed the problem quickly. Would recommend him anytime.
Chris Talt
Chris Talt
00:41 25 Nov 21
Steve Guzman came to my house to work on my pools electric heat pump. He was very helpful and knowledgeable. I would recommend him and his company to... everyone.read more
John DeNigris
John DeNigris
21:29 24 Nov 21
Christina De Robertis
Christina De Robertis
15:39 19 Nov 21
Made an appointment for my water heater that stopped working. Douglas Murphy was the representative that came out and he was wonderful! He took the... time to explain what was wrong and recommended the next steps. He was very personable and such a pleasure to chat with. Thank you so much Douglas for making the experience great and stress free.read more
Rick Neaves
Rick Neaves
17:40 18 Nov 21
My newly installed Aqacal Heat Pump stopped working after 3 weeks of operation. I contacted Aqacal to report the problem. I was told a service tech... would contact me within 2 business days. As promised Service Tech Fabian Suarez contacted to say he would be responding the following day. Fabian arrived at the promised time and quickly diagnosed and repaired the problem. Excellent service from the company and its staff. Thanks for a job well done.read more
Douglas deWolfe
Douglas deWolfe
19:12 26 Oct 21
I have been an AquaCal/St. Petersburg customer for over 21 years. I have always received exceptional service for all of my pool heating needs. My... most recent service was performed by Service Representative Matt Bender. Matt called prior to his arrival, and arrived on time and as he indicated. Matt was courteous, professional, efficient and effective in attending to my service. I highly recommend Matt and AquaCal for any of your home pool heating needs.read more
Mike Sullivan
Mike Sullivan
13:39 25 Oct 21
Great service by Matt Bender today. One of our capacitors stopped working which Matt efficiently replaced. He then gave us some excellent advice on... how to improve the efficiency of our pool heating unit because we swim every day all year round in our pool. Matt was just excellent and we are so happy with the service and attention provided by AquaCal. Thank you!!read more
Rosalie Albergo
Rosalie Albergo
17:34 21 Oct 21
Steve G was our onsite technician. He was fantastic. On time, easy to speak to and took the time to explain the issue to us. He did a great job!
Ken Bacon
Ken Bacon
13:57 13 Oct 21
I had a great experience with AquaCal's service and support. Completely blew away my expectations. Installed a new AquaCal T75 and could not get it... past no water flow message. The dealer I purchased through was useless so I called the main Aquacal support number at 4:30 PM on a Tuesday after a long weekend. By 9:30 AM the next day I was up and running. Wayne did a great job walking me through some questions and suggestions and then registering my product and setting me up for a service call. Within 30 minutes Jamie called to schedule and was super patient while I had to walk away from a noisy soccer field. Jeff C arrived next morning at 8:30 and quickly identified and replaced the water flow pressure switch. He did a full check on the system and shared a lot of great information about the product, how to properly close for season, general maintenance etc. 16 hours from first call to fully fixed!read more
Bryant Richardson
Bryant Richardson
16:41 12 Oct 21
Great job by the Aquacal service team. I had an issue with my heater on Sunday. Left a message online. I received a call Monday and the techs were... out on Tuesday to save the day. Excellent and friendly service provided by Paul D'Angelo and Doug Murphy. Very practical and helpful. Thank you.read more
Vicki Menchel
Vicki Menchel
14:57 08 Oct 21
I was very happy with the service from Aquacal. Rigo was very knowledgeable and helpful and resolved all problems.
Jim DiPaolo
Jim DiPaolo
20:57 05 Oct 21
Great Service, great follow up, Great service Rep - Jeff Cameron
Jerome Breguet
Jerome Breguet
14:42 04 Oct 21
I Have a Aquacal Heat Pump, and it has save me $ compare to gaz. I will recommended, it was service by Steve today which was very knowledgeable.
Sherri Rubio
Sherri Rubio
15:44 02 Oct 21
Douglas Murphy explained and repaired the problem in a quick time frame. Was an excellent manufacturer service rep. I would highly recommend him and... this company.read more
Tony Sirch
Tony Sirch
00:08 02 Oct 21
Matt Bender from AquaCal came out today to fix our pool heater and we are beyond happy with his professionalism and knowledge. We are new Florida... homeowners and he patiently explained everything to us and got our unit back up and running. Would 100% recommend Matt!read more
Greg Ward
Greg Ward
19:13 30 Sep 21
We just had Jeff Cameron come to address our pool heater which had stopped working. He identified a few issues which led to this problem. He was able... to explain what happened, address the matter and get our heater up and running in very little time. He also helped explain a few other tips about the use of the heater, pump and PoolSync. We were very happy with Jeff's service!read more
Maria Srebnik
Maria Srebnik
19:05 28 Sep 21
I would like to commend the professionalism and dedication that your service man Andre Edmond displayed in repairing our heater. He was a breath of... fresh air compared to the prior service man. I was thrilled with the experience and rank him very highly. I will request him by name next time we have a pool heater issueread more
Darrell Moore
Darrell Moore
14:48 28 Sep 21
My wife and I are seniors and love our AquaCal pool heater that was installed in June last year. But we had a minor issue with it and needed a... professional to check it out. Mr. Dan Kelly arrived the next day and completely took care of the problem! I cannot thank AquaCal enough and, especially, Dan Kelly for his kindness and expert pool heater knowledge. It's a pleasure to deal with AquaCal!read more
John Omage
John Omage
19:50 22 Sep 21
I had a problem with my heater not heating the pool properly.Tech was dispatched to my house in a timely manner. Problem was fixed at a reasonable... price. The tech Steve explained what was wrong, repaired the heater, and what he did to fix the problem. Overall good experience start to finish.read more
Kenneth Williams
Kenneth Williams
14:57 22 Sep 21
Jeff showed up on time, was extremely efficient, solved the problem immediately and then gave me good information on the use, efficiency and tips for... the heat pump. Pretty amazing, great to know he is my service person!read more
Sheila Casiano
Sheila Casiano
00:42 22 Sep 21
Rigo Perez was my service rep that come out to trouble shoot our spa heater. He was a pleasure to deal with. He was extremely professional and... informative. I felt he was very knowledgeable about the issues and more than willing to help find reasonable ways to deal with the problems. I would highly recommend his services and the company, AquaCal he represents. Thank you.read more
Angela Vasquez
Angela Vasquez
15:14 21 Sep 21
Steve Guzman was great! Very informative and helpful!
George Markou
George Markou
20:01 18 Sep 21
AquaCal service was terrific. They were on time and extremely helpful.
Andrew Wallace
Andrew Wallace
12:18 18 Sep 21
I would highly recommend an AquaCal heat pump for a pool. The pump does a great job heating our pool north of Boston. But I’m even more impressed by... the service we received when we had a problem. AquaCal sent an AquaCal service rep out to our house, they don’t sub out their service. We can’t say enough good things about our service rep Jeff Cameron. Jeff was very personable and explained what he was doing and what was the cause of our issue. He also did a couple of extra things and gave some tips on how to prolong the life of our unit. Unfortunately we’re not used to service like this, thank you. A+++++read more
Jorge Lopez
Jorge Lopez
00:30 18 Sep 21
Had an issue with my heater not communicating with my hayward system and was getting frustrated as we had my kids birthday party coming up. I had... called Hugo whose number I had saved but technician Sodd picked up and although he couldn't come out, he did walk me through to take the Heater off of "remote" and into normal mode. It worked great and the wife is no longer stressed! Glad the tech picked up after hours and took the time to facetime and be slow with me! Defiantly a great guy with a great attitude!read more
Jihad Rizkallah
Jihad Rizkallah
17:25 17 Sep 21
We had a problem with our new AquaCal T90 pool heater. We called it in to AquaCal and three days later, they dispatched Jeff Cameron, their local... Manufacturer’s Service Representative. We live in Northern MA, Jeff drove up from RI and arrived on time. He replaced the bulb on the TX valve which was broken during shipment. Jeff fixed the problem in about two hours and got the heater to work to factory specifications. He was the ultimate professional and kept us informed throughout the process and made himself available should we have any questions after he left. Great service.read more
Jennifer Messner
Jennifer Messner
19:50 13 Sep 21
Steve G. came to service our pool heater. He was very professional and very helpful. He also explained to me all the ways to keep it running... efficiently and budget friendly. After having the service, I am glad we got an AquaCal, knowing if anything happens, we trust the service we will be getting.read more
A C
A C
14:35 13 Sep 21
I had an issue with my heat pump shortly after it was installed. Steve G. showed up on the scheduled appointment date to perform the repair under... warranty and provided good background information on my system as well as the heat pump itself.read more
F V
F V
14:49 12 Sep 21
JP is a great asset to your organization. He's efficient, proactive and a great communicator. Your excellent service has made me an AquaCal customer... for life and will sing your praises to anyone that will listen. Thank you!read more
Brendan Chipperini
Brendan Chipperini
11:21 12 Sep 21
Jeff was awesome, was expecting to be serviced the next week but got a call the next morning that he was on the way. Explained everything he was... doing and checking. Jeff also gave me more tips on how to better maintain the unit. Awesome service and very friendlyread more
Doug & Dana Castelli
Doug & Dana Castelli
13:51 11 Sep 21
Steve G. came to our house on 9/9/21. Steve was very personable and knowledgeable and was able to diagnose the issue with our AquaCal Heater between... the rain storm quickly and replace the fan capacitor. He also answered several questions we had regarding to maintaining and protection of our unit during the offseason.read more
Doreen Leibowitz
Doreen Leibowitz
21:14 10 Sep 21
Douglas Murphy the service representative, was professional, knowledgeable and a very nice guy. He called me prior to his upcoming arrival. He... diagnosed and corrected the problem in a very efficient manner.While I was a bit upset that a service call needed to placed on a brand new heat pump, I was pleased to see that the company addressed the issue quickly. It is reassuring to know they stand behind their product and have competent representatives that know what to do to satisfy a customer.read more
Micaela Olivier
Micaela Olivier
13:36 09 Sep 21
We are happy with the customer service we receive from AquaCal and fully trust the expertise of our service rep, Jeff Cameron. Jeff has been to our... house a few times to address various issues we have had with our heat pump. He is always punctual, courteous & does an excellent job explaining what is going on and how it is going to be fixed.read more
lee gostomski
lee gostomski
12:55 08 Sep 21
Service person here today was excellent. filled me in on a lot of useful information. super person.
Dan Villafranca
Dan Villafranca
18:10 07 Sep 21
the issue with my heat pump was quickly fixed, Jeff C was very polite and knowledgeable about the heat pump. He went above and beyond.
Cursman
Cursman
15:17 07 Sep 21
jeff c was my service tech. Was really professional. RIght on time parts on truck to fix problem. HAd him once before and was just as good both times
Sam Ramos
Sam Ramos
20:26 03 Sep 21
Was very happy with the service call to repair my Aquacal pool heater. Since my heater stopped working I scheduled an appt with an Aquacal service... technician for Sept. 6th. I was contacted on the 2nd and told they could move my appt up to the 3rd which I accepted. The technician, "Steve G", showed up on time, was very friendly, knowledgeable and personable and was able to diagnose and repair the unit quickly. My warranty covered the parts that needed to be replaced completely. I would reccomend Aquacal to others.read more
Jean Berninger
Jean Berninger
15:27 03 Sep 21
Our service rep, Jeff Cameron, is fantastic. Kept us informed during every step of the way and couldn't be nicer. He let me know what he was doing... and why. I will request him going forward. AqualCal... he's a keeper!!read more
Steven Wallace
Steven Wallace
18:48 01 Sep 21
Great products with great support. Had a heat pump with chiller installed for my pool. I couldn’t figure out how to work the chiller function. Rigo... came out immediately and helped resolve the issue. Works like a charm.read more
eileen vittiglio
eileen vittiglio
16:38 01 Sep 21
Jeff was tremendously professional, helpful, responsive and thorough. A great asset to your company! Thank you Jeff!
Rebecca Hickok
Rebecca Hickok
13:04 01 Sep 21
They were awesome - the compressor in our pool heat pump went just as we are headed into cooler weather. I use the pool every day for my arthritis... and was afraid, that, like most other companies nowadays, they would have trouble getting the work done because of reduced staff and difficulty getting parts. I called on a Thursday; Friday morning the technician was there and diagnosed the problem; Monday morning, I got a call saying the part was in and the tech would be there Tuesday morning to replace it. By Tuesday afternoon, the temperature in the pool was high enough for me to get in the water! Excellent response; excellent service.read more
Pat Ryan
Pat Ryan
12:09 01 Sep 21
Scheduling was simple and response time was really good.Steve Guzman was terrific. He arrived when he was supposed to was very professional and... helpful. He explained how things worked and what needed to be done and took care of it right on the spot. Very happy with the service we receivedread more
Steven Vanne
Steven Vanne
13:51 30 Aug 21
Received prompt service from Jeff Cameron, replaced necessary part causing an issue on first visit and took care of a couple smaller maintenance... issues at the same time. Happy customer. Thank you.read more
Dannaeh Dube
Dannaeh Dube
01:13 30 Aug 21
Fabian Suarez provided an outstanding service. He was kind, friendly, efficient and helpful. He made sure to explain everything to us. He always... called us before and was never late. It was great to receive service from him. He conducts himself in a very professional manner. We couldn’t be happier. We would highly recommend him to family, friends, and anyone else in need. It is nice to have a service representative that can be trusted.read more
Michelle Burnett
Michelle Burnett
13:08 27 Aug 21
I had a great experience with AquaCal recently. Jeff Cameron, our service rep was prompt, thorough and resolved our issue quickly! I am so... appreciative of the great work he did for us! -mbread more
Betsy Araujo
Betsy Araujo
12:31 26 Aug 21
Our brand new unit wasn't functioning properly so AquaCal sent Jeff Cameron to troubleshoot the unit. Jeff showed up on time, found the cause of the... problem immediately, performed the minor adjustment to the unit that was necessary, and checked and tested the entire unit. He was pleasant, friendly, and very knowledgeable and informative. It was a pleasure working with Jeff and AquaCal.read more
Dan Danielsen
Dan Danielsen
19:05 24 Aug 21
We recently had a problem with our pool heater and AquaCal sent out Jeff Cameron to do the warranty service. He was friendly, professional and... extremely competent. He explained the problem and every step of the solution, and after a brief wait for a needed part, he finished the repair beautifully! You've got a terrific team member in Jeff!read more
Victor Bacchioni
Victor Bacchioni
21:15 23 Aug 21
Professional and courteous service by service rep Steve Guzman.Scheduling was prompt and professional and on time.Took the time to explain how... system works and how to properly maintain the system. Steve was very knowledgeable and quickly fixed the problem .read more
Michael Shaughnessy
Michael Shaughnessy
12:38 20 Aug 21
Great experience. Steve Guzman was intelligent, clean, and very helpful. Most important, he was on time. Great service, highly reccomend
Candace Auletta
Candace Auletta
14:54 19 Aug 21
We had a repair done on our Aquacal swimming pool heat pump done today (08/19/2021) by Steve G. Steve was very professional and the repair was done... in a short amount of time. We were very happy with the service and would definitely call AquaCal (and Steve G) if we ever need service again. Thank you.read more
Ken Horan
Ken Horan
21:05 13 Aug 21
Steve was the most knowledgeable service technician we have ever had. He actually gave us information about our heat pump that we never knew and ways... to improve our heat output. We were very impressed.read more
peter Jones
peter Jones
15:23 13 Aug 21
Service Tech Jeff C was professional and courteous. He explained what was happening with our heat pump and fixed the problem!
carl zarrello
carl zarrello
12:44 13 Aug 21
It was my pleasure that Steve Guzman serviced my heater today, very professional
Diane Craddock
Diane Craddock
20:00 12 Aug 21
Steve G was great. Very professional, neat and clean. I would highly recommend using aquacal service for all your heat pump needs.
Frank Falco
Frank Falco
12:07 12 Aug 21
besides having a great product Aquacal employees are outstanding. the people that anwer the phone are polite, knowledgeable and cooperative. we had... a recent serice issue, caused by something I did, and the tech Steve Guzman who respond quickly corrected the problem, explained the fix, and also gave me a few maintenance tips as part of his service call. Nice to deal with a great American based company!!read more
Lisa Hernandez
Lisa Hernandez
12:20 11 Aug 21
We needed a repair to our pool heater and the representative Steve Guzman was professional and knew exactly what he was doing. He was on time even... called before he arrived. Very nice experience!read more
RaeKat 1967
RaeKat 1967
17:10 10 Aug 21
Our service rep, Ronnie Adames, arrived well within the time frame quoted. He listened to our description of heat pump problem. He repaired the... problem This is not the first time he has worked on our unit. Both times he showed complete knowledge of the heater and fixed the problems in a very timely matter. If I could give more stars I would. *****read more
James Cahill
James Cahill
21:57 08 Aug 21
We called AquaCal to service our pool heat pump. Service Rep Jeff Cameron was very knowledgable and professional in his work. He had the unit... diagnosed, serviced, and running in less than an hour. We are very satisfied with the product, service, and very happy customers!read more
John M Gross
John M Gross
15:18 06 Aug 21
Had preventative maintenance on my heater chiller on 08/04/21 performed by Thomas Trabulsy. He was extremely knowledgeable and detailed, it was an... incredible experience!!read more
Jack Hoagland
Jack Hoagland
15:19 30 Jul 21
After a little over a year of ownership, we had a problem with our Sunblazer pool heater. It would run 100% of the time but stopped heating. We... called Pinch-A-Penny (who sold it to us and installed it) & they directed us to AquaCal for warranty service. I called them and spoke to a very friendly & helpful woman (I think her name was Tiffany) and she set us up with an appointment for service within 48 hours. Ronnie Adames, the AquaCal service tech, came out, diagnosed the issue (a bad capacitor), replaced it, and we were back & heating in no time! He explained what he did & why it sometimes happens. He updated the heat pump software for us and made some great suggestions for regular exterior maintenance on the pump. We are building a new home & we will certainly put in another Sunblazer heat pump. Equipment may sometimes fail. That's a fact of life but it's the service that REALLY matters. Ronnie & Tiffany provided GREAT service after the sale! Thank you so much!read more
Julie Garte
Julie Garte
21:14 28 Jul 21
Had Jeff Cameron out today for a service call in which we thought was going to lead to a full replacement based on a review of another local... technician (not from AquaCal). Jeff was able to replace the motor on our 14 year old heat pump and get it running like new in a short amount of time. This is the 2nd time over the past several years we have had Jeff out and he has been so fabulous to work with on both occasions. No question we will call him for any future service calls. Truly appreciate the honesty we have experienced working with AquaCal.read more
Mike Mernick
Mike Mernick
23:00 26 Jul 21
Very pleased with service experience on a repair of my heater, condenser. Our repairman Jeff C in Rhode Island is just top notch! Quick response... when we called for a service visit. The condenser took time to be ordered and shipped, and Jeff kept me informed along the way. Jeff was here on schedule for the replacement and completed everything as planned and at a good price. Jeff’s your guy in RI or CT area!!Gotta also say that everyone that I spoke with in Customer Service was very polite and responsive to my questions. You just don’t get that too often these days. Thanksread more
Rob South
Rob South
11:55 23 Jul 21
Awesome service and personality from Saad! Went beyond to explain the process of what he was doing and even dumbing it down for a guy like me.... Company had great communication with me as the part did take forever to come in but the service exceeded the inconvenience and now I can enjoy my morning swim. Thank youread more
Frank Samec
Frank Samec
19:16 21 Jul 21
I had a great service representative from AquaCal come to my house and service my pool heater. His name...Ronnie Adames. He arrived and the first... thing he did was shake my hand on introduction. He was professional from the beginning to end. He explained to me the issue and what was needed to repair it. It was not our problem and we appreciate his honesty and for AquaCal backing up their product. Your company should recognize this kind of employee as he is an exemplary representative. Frank and Judy Samec, Elkton, FLread more
Joe Tyberghein
Joe Tyberghein
17:35 21 Jul 21
Just had Tony Ros service my pool heater. This person is the most conscientious technician I have servicing my household equipment. He is very... thorough and treats the equipment as if it were his own. In my career I hired hundreds of people over the years and I always tried to find folks like Tony. He makes AquaCal look great. Thanks.read more
Kevin Schwartz
Kevin Schwartz
21:58 16 Jul 21
I had a great experience with AqualCal servicing my pool heat pump. I own a different brand, but that didn't matter. They were more than happy to... help. Instead of calling, I sent an email to support and received a call the very next day. Within a week, the service technician, Jeff Cameron, came to inspect the issue I was having. Jeff was very knowledgable and explained everything he discovered very clearly. He showed me where there was a freon leak and explained that he need to replace a filter since the freon had reached too low a level. He gave me a detailed quote explaining everything along the way. In under two weeks time, Jeff was back with the parts in hand to conduct the repair. Once again, he showed me what he was doing and explained everything. Jeff was pleasant and very accommodating to my questions. The heater is now up and running at a reasonable repair cost. My entire experience with AcqaCal and Jeff could not have gone better.read more
Rick Picariello
Rick Picariello
14:36 16 Jul 21
The unit works great as we were hoping and expected, but we we were pleasantly surprised to get such great quick and personal service when we had a... small problem come up. Jeff came out quickly diagnosed and fixed the issue and then took time to explain more how the unit works including tips on efficiency and maintenance. Very pleased.read more
Jeff Callahan
Jeff Callahan
21:43 14 Jul 21
I highly recommend AquaCal! Their support is awesome!I had a (self inflicted) issue with my heater, I sent an email to support on Monday and they... had a technician at my house on Wednesday!The technician explained everything and answered all my dumb questions. He replaced a sensor and all was covered under warranty.read more
Sam Putnam
Sam Putnam
18:26 14 Jul 21
Service order: 406880. Technician , Jeff Cameron actually was an hour early after he called and told me he had a cancellation. Diagnosed problem and... fixed within 1/2 hour. Tested unit and found the unit to be operating to factory specs. Very satisfied with this service. Also had successful conversation w/ technician, Ken who was working from home in S.C. He advised me to keep appointment even though unit appeared to be working. Good thing!!!!! Unit showed water temp. to be 80 degrees , but was actually 90. Defective water sensor. Nice job guys and thanks.read more
Ryan McPherson
Ryan McPherson
01:03 14 Jul 21
Had an issue with a panel on my heater, Jeff Cameron was out within 2 days and got everything running. Great experience
TBD Stuff
TBD Stuff
15:39 13 Jul 21
Jeff C. the technician to diagnose why my heat bump doesn't work -- it was the water sensor and he had everything done neatly in less than 40... minutes. He also called ahead letting me know he was coming early. Overall pleasant service experience.read more
ITOYDANI CORPORATION
ITOYDANI CORPORATION
13:47 12 Jul 21
The representative (JUAN MONTOYA), knew his job and stayed working with the equipment (Aquacal Heater) until they were 100% sure that it was running... perfectly and I understood how to use it and when to call them if needed. This was a warranty call and they didn't accept any payment. Very happy with Aquacal and their serviceread more
Adam Rau
Adam Rau
09:42 12 Jul 21
Awesome service and knowledge
David Folding
David Folding
01:22 10 Jul 21
Jeff provided expert advise and service in a timely fashion. We are 100% satisfied!!
Paul Dallara
Paul Dallara
15:07 08 Jul 21
Steve G. was personable, efficient, professional, knowledgeable, and fixed my faulty thermostat. Unfortunately, it went right after the 2 year... warranty expired.read more
Joe M
Joe M
19:57 07 Jul 21
We live on Long Island, NY and our heat pump wasn't working. We had it serviced by Aquacal today. Steve G was the serviceman and fixed the problem... right away. He was extremely knowledgeable and gave us tips to get better use out of our system. I couldn't be more happier with the service. A real professional!!read more
Kimberly Bonilla
Kimberly Bonilla
19:56 07 Jul 21
Thank you, Doug and other associates for your service. I appreciate the knowledgeable repair of my AquaCal water heater. This is my first time having... to call and repair my pool heater. The staff who coordinated, diagnosed, and fixed the problem were easy to work with. Our family received excellent service. Thank you very much.read more
Ted Jeremenko
Ted Jeremenko
22:59 06 Jul 21
Steve G was great. Taught me quite a few things about maintenance. A +++++++ Highly recommend
Steve Messner
Steve Messner
20:12 02 Jul 21
I was having an issue with our pool heater and contacted AquaCal for repair and service on the unit. Lead service rep Dan Kelly called and arrived... right on schedule, went right to work and had the problem fixed in just a couple minutes. I spoke with Dan about recommended service and he provided me with the necessary information as well as an extended warranty. I found Dan to be highly professional, personable and genuine with respect to what I needed as well as saving me money. When I require future service or repair on my heat pump I hope Dan is the one who comes. It is refreshing in this time to find such a reputable company with five star employees. Thank you. Steven Messner.read more
Chris Vezzuto
Chris Vezzuto
17:03 02 Jul 21
The repair to my heater was done professionally and in a timely manner. The technician Steve was very friendly and explained everything he did to fix... it.read more
Janine Seibert
Janine Seibert
14:17 29 Jun 21
John was on time and very efficient at repairing our pool heater. Thank you!
T Bahr
T Bahr
12:49 24 Jun 21
Service call by Jeff Cameron was quick and thorough and got my unit running again with no problems.
Robert Walsky
Robert Walsky
18:44 23 Jun 21
Just had Jeff from AquaCal service my heater (7yrs old) up here in MA. What a pleasure to work with! Extremely knowledgeable and provided some good... advice on keeping my system operating at it's best! Thank You Jeff!read more
Thomas Phillips
Thomas Phillips
18:24 22 Jun 21
5 stars for the tech Jeff who handled the service call. Exceptional service. Thank you Jeff and AquaCal.
dale cavaliere
dale cavaliere
20:56 21 Jun 21
Steve G was the representative that came to service our AqualCal heater. He was on time and very knowledgeable. He was able to diagnose our problem... and fix it very quickly. We had contacted the company last year and I guess due to the pandemic, they would not send out a service technician. However, when the problem persisted this year the technician was sent and the problem was taken care of. I would recommend this company.read more
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