4 EASY STEPS TO FIX YOUR AQUACAL SWIMMING POOL HEAT PUMP TODAY!
2. Get Answers
Our Customer Support Team will
troubleshoot with you
3. Schedule Visit
If needed, our Dispatch Team will coordinate a visit that best fits your schedule
4. Fix Heat Pump
Most service calls are completed in one visit!
MEET YOUR TEAM
CUSTOMER REVIEWS
Ellis Adams
18:04 17 Apr 25
Ive owned and refer friends to AquaCal because of the outstanding service. Jimayah went above and beyond to get me scheduled before my family came... into town with a cold pool. Thanks so much to her and the techs who are always very thorough!read more
Ana Johnson
18:58 04 Apr 25
Nicholas Chapman is very knowledgeable. Great customer service skills ! Did a great job repairing my pool heater! Thank you ! 
craig mortensen
19:04 05 Mar 25
Update March 5 2024: Upgraded from 2 stars to 4 star review.February 2025, Heat pump was heating the pool to desired temp, hot tub would never... reach desired temperature. Online service request- Customer support was terrific this time, prompt answered questions, arranged for tech appt, advised of warranty of labor and parts would be covered.Juan arrived within a few days, diagnosed and replaced thermostat meter, with no trip fee or labor cost.This was a much better experience.October 12 2024; Online service request, call back in 48 hours, schedule 3 weeks out for service, plus $235 pre authorized. Unit under warranty for parts only. Unit is 4 1/2 years. Authorized the labor and 312 coolant for $1235.00. Final completion; December 9 2024. Two months from customer service contact.1. Tech was great - Juan, is an exceptional technician here on the North Coast of FL. He's overworked and needs a backup.2. Warranty service call of $235.00 is truly unacceptable! Period! It's under Warranty!3. Customer service department is HORRIBLE, I've never felt like bothersome customer, trying to communicate with a company that's boasting, made in the USA. Fix your customer service.4. There's known issues arising with your units. Compressor, Valves and old technology with r310,... instead of repair my unit, should have offered a full replacement at a discount.I would be inclined to have recommend your product. However, $235 service call, and service call center was terrible, especially for a US company.I will purchase my next heater?.........read more
Robin Craig
19:04 05 Mar 25
Had service call from aqua cal Steve from Long Island did my repair. What a pleasure, got it up and going, one stop ,fast and affordable. Thank you... for leaving company decal on unit, for emergency call. You guys make me look good. Thanks again great experience 6 stars if I could.read more
Josh Ulfers
21:28 05 Feb 25
Industry leader in service and products for both salt chlorine generators and heat pumps. 
Richard Brooks
14:24 23 Oct 24
Commendation to Tom Little, Service Technician from AquaCall. Tom showed up promptly today, diagnosed the problem with our AquaCal pool heater... quickly and repaired the problem part. He was clean, efficient, knowledgeable, friendly and well spoken. Fortunately all our repairs today were covered under warranty.Vero Beach, FLread more
Jenn Hunter
15:44 22 Oct 24
Tom Little was just out to our home to fix our heater. He was very knowledgeable and courteous. He was extremely professional and knew how to fix the... problem right away. I would recommend 110%!!!!read more
C&F
17:43 21 Oct 24
Technician Jeff's AquaCal service was excellent. I appreciated his professional demeaner and mastery of the equipment maintenance and repair. ... (Reference no. INV-WO0042087)He contacted me quickly and kept me informed of the service process and expected times. He arrived on time and stayed focused on the troubleshooting and repair task, and yet took the time to explained the pool heater user controls and expected normal operations process. When a problem arose needing a replacement part that was not at hand, Jeff responded quickly by immediately scheduling a follow-up visit for the next available business day. As an ex-technician myself, I recognized that he is Very Knowledgeable on this equipment, and takes pride in good work. AquaCal is well served and represented by Jeff.Five (5 out of 5) Starts for Jeff’s performance.read more
Kathy Kelly
13:04 17 Oct 24
Excellent customer service. Tom Little is truly exceptional and knowledgeable and a pleasure to talk to.I highly recommend him. Thank you again... Tom!read more
kask25
20:05 07 Oct 24
Nick from Aqua Cal is just amazing. Fixed our pool heater before a major storm was hitting. Of all my experiences, this company as represented by... Nick set the standard for exceptional customer service. Just an amazing person and amazing company. You have a customer for life. Thank you! Very very very highly recommended!!!read more
Adam Scheps
13:37 04 Oct 24
Jeff Cameron was very professional and full of knowledge. It was a pleasure to have Jeff work on our pool heater and repair it in one visit. Thank you 
Robert Elliott
13:08 23 Sep 24
Tom Little came out to fix my aquacal chiller. He was very competent and got me up and running quickly. Great service!! 
Joe Solimine
16:27 30 Aug 24
Jeff is always reliable. I’ve had a couple different issues come up within the last month that were fixed but because these were only 3 weeks apart... no charge for his time. Great service!read more
Robert Sheldon
15:38 29 Aug 24
Had some concerns after the heat pump was installed. After making service ticket to have it repaired aquacal reached out within hours and scheduled... to come out within a day. Jeff Cameron showed up this morning to address my concerns with the heat pump and not only did he fix that issue but he also did a full test on the unit and found another problem and had that repaired as well. Super friendly technician and very informative. He was done very quickly and now my pool heater is working great!read more
Kim Luccini
12:52 22 Aug 24
Thank you Jeff for getting our pool heater up and running. He had to come out a couple times, 1st for the diagnostic visit and then to fix it ... once the parts came in. Each time he would text me ahead of time to let me know when he’d be arriving. Jeff was always professional, knowledgeable and pleasant. He did a great job of explaining each step of the process. I would 100% recommend Jeff and Aquacal! Thank you!read more
Stephanie Raymond
00:05 22 Aug 24
Jeff was amazing! He diagnosed the issue quickly and fixed it! He was very professional and personable. He is a real asset to your company. I... would not hesitate to recommend him to any of your customers who are having heater issues.read more
Matthew Prchal
12:39 13 Aug 24
I dealt with Mike Klaffka, a district manager for the New York area. I had many conversations with Mike regarding my salt system issue. He went... above an beyond to try and help me and finally due to his dedication to solving my problem and his expertise, my system is finally working properly. Thank you Mike!!!read more
Joan Benowitz
22:13 09 Jul 24
Tom Little from Aquacal Autopilot is an amazing technician! He came to our home to fix our Aquacal pool heater. Our sensor was not accurately reading... the pool temperature and needed to be replaced. He diagnosed the problem immediately and replace the sensor within minutes. He was personable and very professional. He thoroughly checked the unit to make sure it was in perfect functioning condition before he left. A pleasure having such an expert technician here to address the problem!read more
gmc1950
18:10 06 Jul 24
Outstanding repair of Warranty on AquaCal heat pump. Tom Little was knowledgeable and professional and personable. Terrific company to deal with. 
Arctic Beast118
15:02 06 Jul 24
Tom Little was my service representative. He was on time and called before he got here very courteous and professional. He did a great job and took... care of our problem. I would highly recommend Aquacal and especially Tom.read more
Gerard Scavelli
16:45 04 Jul 24
Tom Little recently repaired my AquaCal pool heat pump. Tom was on time, professional and quickly diagnosed the problem. He repaired the problem... and performed an overall review to be sure the unit was in good working order.Thank you, Tom.read more
Herman Walz
15:26 29 Jun 24
My Aqaucal CS40 stopped functioning on the second season, I phoned Aquacal Autopilot, Inc., spoke with a customer representative (Wayne) who... requested a brief video of the diagnostic playback. He advised me that there was a communication error between the unit and power supply. Under warrantee I received a new unit within 48 hours. The representative and company are a pleasure deal with and I shall be looking forward to doing additional business with them in the future.read more
David B
18:25 25 Jun 24
I purchased a CS30-EXP0312=ECP0343 bundle which included a PoolSync Wifi Connector, unfortunately there were a few issues with the items over the... next two years but tech support was exceptional. I would call and they would try to resolve the issue over the phone and when that did not work they would replace the faulty item with no hassle and very expeditiously. I would highly recommend this company and products.read more
John “Elvis” M.
14:52 22 Jun 24
I have had a AquaCal Heatwave heat pump for my pool since 2021. Needed service two times for the unit and AquaCal came out both times within a couple... of working days. The unit was serviced under the warranty with no cost to me. Technician that serviced unit was excellent and professional. AquaCal is a great company to do business with and the unit is American Made!!!read more
Robert P
20:02 04 Jun 24
Had a high water temp error in my aqua cal pool Heat pump. Called CS and was told it would be 2-3 days and someone would contact me to set up... service. The next day I get a call from Fabian Suarez and he will be by in 20 minutes to fix the unit. Fabian showed up on time and quickly fixed the problem. It was under warranty so there was no charge. This is how service is suppose to work. You have a life-time customer.read more
Ron Zelle
17:54 04 Jun 24
We purchased SQ145 from our local pool company Family Pools in early May after 3 weeks of use the display became unresponsive. Jeff Cameron their... service rep. repaired the unit on 06/04 and apologized for the early failure. Jeff was very efficient in getting the unit repaired and thoroughly checked out. Jeff answered all my questions as well.read more
Bryan Kurzman
17:44 03 Jun 24
Working with AquaCal was great; service rep Jeff Cameron is outstanding 
Robert J. Spear
19:59 22 May 24
I called to request a repair on my aqua cal pool heater. Today Service Rep Tom Little showed up and quickly went to work to diagnose the problem. He... replaced the broken part and also tested all other elements of the heater. He was professional and extremely knowledgeable.read more
kathy L spealman
21:23 15 May 24
The Service Representative Kevin Hollins was very professional, friendly and arrived on time. He explained everything that I could understand. I... can't say enough on how great he was.read more
Nicole C. Green
17:26 14 May 24
Josh Fort came out to provide my pool heater with a new compressor. Called in advance, on time, and we are up and running again. Thank you! 
John Rodak
19:07 01 May 24
AquaCal Field Service Rep “John Greenfield” had a timely response to a warranty call today. He was professional, friendly and efficient with the... job. He also took the time to explain what the service would consist of and demonstrated the equipment operational updates. Great experience.read more
John Bogosian
17:49 30 Apr 24
Quick Response, Friendly and professional. Highly recommend The product and The service from the team and Jeff Cameron, specifically. 
Charley Carpenter
18:30 25 Apr 24
Tom has been by a couple times over the years for service and is always friendly, punctual and does high quality work. 
David Dill
14:38 25 Apr 24
Tom was amazing! So nice and was on time. Very friendly and repaired my unit quickly. Outstanding service! 
Don Skinner
14:43 24 Apr 24
Tom Little provided outstanding support rapidly diagnosing and replacing the affected hardware in my AquaCal pool heater. He also updated the... software, provided instructions for the operational changes and made suggestions regarding periodic maintenance. I was very pleased with the outcome.read more
Keith Snode
16:31 23 Apr 24
Tom came to our home in Oakland to service a problem with our AquaCal pool heater. He was awesome. Took care of everything, cleaned it up, and got... everything back in top notch order. Thank you for doing such an great job!read more
WILLIAM HOSE
23:58 14 Apr 24
Tom was great. He quickly diagnosed the initial problem and a potential secondary problem, repaired those issues, and had the heater up an running in... no time.read more
Paul Munsie
15:05 13 Apr 24
Tom Little was our repairman. He came out as planned, called before he arrived and promptly fixed our sensor issue. He did a fabulous job. Was quick... and neat and communicated with us.read more
Fadela D
13:25 12 Apr 24
We have a pool pump/heater system. There was a component that failed and aquacal sent a technician out immediately. The technician Tom Little was... awesome, fixed the pump and was able to get it running in no time. He was punctual, friendly, knowledgeable and got the job done quickly.read more
Charles Berniol
12:30 09 Apr 24
Fabian came today to repair my heat pump. Was professional, Prompt courteous and completed repair quickly. 
Maryann Senecal
16:43 08 Apr 24
Tom L. arrived promptly and quickly diagnosed our issue. He was very knowledgeable and personable. Thanks, Tom! Great customer service from... company all around from initial phone call to completion of service.read more
Rodney Goff
14:50 29 Mar 24
Tom completed WO26087 to repair my heat pump for my pool. He called ahead, knew the problem and resolved it quickly. He did a great job! 
David Betten
18:18 28 Mar 24
Tom L did a great job when he came out and serviced our heater/cooler. He took his time explaining the issues and best practices going forward***** 
Scott Dean
16:32 14 Mar 24
Called about an issue with our Aquacal heat pump. They came out in just a couple of days and quickly fixed the problem. Juan Montoya was great and... kindly took the time to explain the problem and how he fixed it. The parts he needed were on his truck which was amazing. We have never had a heat pump for a pool. He also answered our questions on how best to operate our heat pump. Thanks Juan!!!read more
Gene McCaffrey
21:06 12 Mar 24
Our pool heater stopped working 2 days before our guests were to arrive. I called AquaCal was initially told it would take 3-4 days to have a tech... come out. I explained that it was important that the pool was working since several guests were arriving in 2 days. Within hours I received a call from aqua-cal scheduling the technician for the next. The tech, Tom L., arrived on time and was terrific. He explained everything he was doing and why the problem occurred. It was obvious to me that Tom was well trained in making repairs and customer satisfaction. Very happy to give this Company 5 stars.read more
Papa Miguel
20:49 07 Mar 24
AquaCal truly stands behind their product, best warranty and service I’ve ever experienced with a heat pump company. 
Doug Johnson
13:05 06 Mar 24
Tom solved our problem with the Heat Pump only a day or two after I called AquaCal - friendly and comprehensive with his explanation of the new... sensors and the updated operating system. Thanks.read more
Fred Austin
19:13 04 Mar 24
Tom was great. He came to our home 1 day after for calling about a problem with our pool heater. He quickly troubleshot the problem and replaced a... temperature sensor and capacitor to get us back working in quick order. Very nice, diligent and knowledgeable guy. Thanks for the service.read more
Ed Koplin
17:26 27 Feb 24
My pool heater is almost 6-years old. It has been trouble-free. So when a sensor just failed and the heater needed a part, I got out my credit card... and called them. Wayne in parts, informed me that parts were under a 7-year warranty and he'd be shipping out the part free-of-charge. No problem, no hassle, great customer service. I just wish Wayne worked at Ford...LOLread more
Paul Huchro
02:25 24 Feb 24
The service rep, Tom, was here on time; was very professional, diagnosed the problem and fixed our pool heater with parts that were on his... truck...very informative and helpful, highly recommend.read more
megan Carlson
16:05 22 Feb 24
I want to give John Greenfield a great review he saved my day. We had company flying in from up north and they wanted to use the pool so bad but my... heater all of a sudden stopped working. I called AquaCal and the next day John called and said he was on his way to come see what happened. He was so nice and professional. He had my heater up in running in 15 mins. Thank you so much John it’s going to be a great visit when my company lands. I hope I can have John Greenfield in the future if I ever do have problems again.read more
Baldo Scassellati Sforzolini
20:39 19 Feb 24
Tom Little, the AquaCal Vero Beach service representative, provided exceptional service for my pool Heat Pump. Very knowledgeable and professional.... Highly recommendedread more
Judi Boshell
16:01 19 Feb 24
Tom Little came out and replaced the mother board on our aqua cal pool heater. He was quick and polite. He came out within the three day window.The... heater is working fine again. Thank you.I would like to add a second review for Tom Little. We had another issue with our pool heater a few days ago. Tom came out immediately. He was so polite and helpful. He found the problem right away and was able to take care of it.Thank you so much.read more
Marshall Warner
19:33 16 Feb 24
AquaCal Service Representative Tom Little was very knowledgeable, professional & friendly and fixed everything in a timely fashion. 
Pam Burton
23:14 12 Feb 24
Tom Little was excellent. Analyzed the problem. Explained what was to be done and went to work. Easy peasy! My only issue was that NO ONE called... to say he was coming. Luckily I was home.The installation was today and again it couldn't have gone better. I'm happy to report someone from the company had called me more than a week ago to say they were coming. Then the technicians called when they were on their way. Tom was great and his associates, JayCee and Roger were also very professional. They explained everything very thoroughly and well. Thanks! Pam Burtonread more
tony dandrea
20:36 07 Feb 24
Shawn our Tech was Great on Time and Really Knows His Stuff ! AquaCal has been Outstanding in there service Highly Recommend this Company AquaCal 
Russ Walker
14:36 29 Jan 24
Josh, was punctual, extremely knowledgeable and fixed our heater perfectly after he completed his extensive diagnosis. We thought the problem was our... fan motor. Not so. A capacitor and two water sensors were out. If Josh is your service man, you are in super capable hands. And what a nice guy too. He actually took the time to explain to me what he was doing and why. Once the unit was fixed, he checked the pool water temps and the flow. He suggested to us a timeline maintenance program which will help us too. I maintain my own pool, so this is definitely good info. We've lived here 12 years now and we are so grateful for this type of treatment. So glad this went so well. You will be too, I'm sure. Thanks again Josh. Russ and Juliaread more
Matthew Marcante
14:13 28 Jan 24
Amazing service and fixed the pool heater in only a few hours. Will call again for any future issues! 
Gerald Silver
16:24 21 Jan 24
AquaCal came out the next day when I called in for warranty service. Tom Little arrived at exactly 8am which was to the minute when he said he would... arrive. He quickly diagnosed the issue with my pool heater and had it fixed within minutes. This was by far the best service, especially for a warranty issue that I have ever experienced. I highly recommend Aquacal.read more
Glenna Rufca
16:10 18 Jan 24
Tom Little, our service reprentative was excellent. Arrived on time, fixed the problem, tested the pool heater efficiently. Great service. I... recommend Aqua Cal and Tom Littleread more
Albert Corchuelo
18:39 16 Jan 24
Dan Kelly was fantastic! He serviced our AquaCal Heatwave SuperQuiet, which hadn’t been working for a few years, and quickly diagnosed the problem.... The unit had a defective temperature sensor and capacitor. He replaced both and taught me how to keep the unit working for a few more years, saving me money and making me a more educated customer. I am truly grateful for his advice.read more
Claire Donovan
21:16 29 Dec 23
We have two AquaCal older units for our community pool and one recently stopped working. Tom Little came out troubleshoot and immediately provided us... with his diagnosis that the unit needed a new fan control switch. He replaced our fan control switch on the spot so our pool could be up and running for our community. He also provided myself and my colleague with edification about the unit and the needs of these units. Outstanding customer service and technical knowledge. Thank you so much Tom for all you accomplished for our community today.Bent Pine Condominium AssociationPool Committee ChairVero Beach, Floridaread more
Lisa Phillips
17:45 29 Dec 23
Tom Little serviced our heater and was exceptional. He walked us through everything he was doing and reviewed all of our options with us. His... consultative approach was clear and we would certainly request he come again when we need additional service.read more
Jim Knapp
04:22 27 Dec 23
The Service Representative for the Vero Beach area was timely and excellent. The heater/chiller was not working efficiently, he quickly diagnosed a... faulty capacitor, replaced and offered me some maintenance tips. Excellent service. Thank You!read more
Tracy Bezotte
20:36 20 Dec 23
Nick came and service my pool heater. He was vary polite and caring to make sure it worked before he left. Also they new it needed to rushed as this... was for a airbnb. They jumped on the so that it was running before the guest arrived. I highly recommend the company to anyone.read more
ore pablos
17:14 12 Dec 23
I had Mr. Kevin Hollins service my unit. Polite, helpful, professional informative. This is a class 1 operation and class one Team member 
Cassandra C.
22:16 11 Dec 23
Timely and professional service from this company-a rare gem in these times. We called on Friday to share our issue and was given time frame for when... a technician would contact us of 1-3 days. This morning received a call from technician Nick that we were next on the list. He arrived as stated and performed the repair, explaining his work and left us with proper instructions. Our pool heat pump is back to 💯. Thanks Nick Chapman for your professionalism and good work ethic, and thank you AquaCal for keeping the customer service standard at such an impressive level. Your phone staff, John in accounting and definitely Nick represent you well, on top of the fact your products are of excellent quality. 5 ⭐️ to you all!!read more
Mark S
20:36 11 Dec 23
Tom Little came to service my AquaCal pool heater today. He quickly diagnosed the problem and made the needed repairs. Tom has serviced my AquaCal... heater many times before and has always done a super job!read more
Miss Queue
17:49 11 Dec 23
Tom Little did an excellent job maintaining our pool heater and provided us with education on how the system works. Much appreciated! 