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Don Balson is an excellent tech. He listened to our issues/concerns, and resolved the problem that our remote would not communicate with the panel. He is a professional, and a very neat tech.
We would use him, and recommend him. He was a pleasure to work with.

Doug & Phyllis

Bradenton, FL

I have received excellent service from my pool heater for 15 years. today I needed service. Jay Kicinski impressed me with quick, detailed and courteous service. A testimony to your product and employees .Thank You and thank you Jay.

Philip Rohm

Jacksonville, FL

This is the second time we have used your company and like your products your service exceeds my expectation, however a company is only as good as its representatives and in Hugo you have the best, he is technically excellent, personally a nice person always polite and prepared to explain the problem and the resolution, when he leaves I am confident the issue is resolved.

Thank you Hugo and Aquacal

Trevor Downer

Kissimmee, FL

He was very professional , very nice seemed very knowledgeable kept me informed and took time to explain the issue . The scheduling department also deserves 5 stars for there outstanding they performance . We also signed up for your yearly service due to your outstanding performance.

George Linsmayer

St. Cloud, FL

Technician was friendly and helpful. He quickly diagnosed the problem, had the part, and repaired it promptly. I am very satisfied with his service.

Curties Cattanach


Technician was pleasant, and gave me information about my white footed ant problem that turned up in the pool heater and was nice to my puppy!

Roberta Santa Croce

Port St. Lucie, FL

Great experience for a first time customer. Appreciate professional service, promp appointment time w/ call ahead arrival time and competitive prices. Happy to share your information with neighbors looking for quality service. Thank you.

Maureen Winston

Davie, FL

Very professional and helpful.  He was able to quickly identify the root of the issue, and fix it on-site, which is nice.  I like that he had the part in his truck.  Good preparation is always a plus.  I also asked him to give me a tutorial about best practice to use the pool heater most effectively.  He took 15 minutes out of his schedule to explain and make sure I understood everything properly.  Overall, very good experience.

Kevin Treusch

Delray Beach, Fl

Excellent service from first call to on time appointment.
The technician was very pleasant and helpful; he explained what was required and completed the job carefully. Thank you.

Karen Duddridge

Rotonda West, Fl

Chip was excellent in every way. He clearly knew the equipment well and was very efficient in diagnosing and repairing the problems.  He clearly explained what he was doing and answered my questions fully and thoughtfully.  He did his work neatly and carefully and, upon completion of his work, left the area where he had worked totally free of litter.  Chip was also well-spoken and polite, a credit to his employer.

Nelson Levy
Stuart, FL
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